Sony Service Company National Technical Services Service Bulletin A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 TV Products Model: KD-34XBR2, KDP-57XBR2, KDP-65XBR2 No. 544 Subject: Remote control decimal point button does not Date: August 20, 2001 work with Sony combination DSS/DTV receiver (like SAT-HD100). Symptom: (1150) The customer complains that the decimal point button on the remote control supplied with the set has no effect when using the remote control to direct tune a channel on a Sony combination DSS/DTV receiver (like the SAT-HD100). Solution: If the customer complains of this symptom, replace the remote control with a special one that has been programmed with the DSS/DTV receiver decimal point function. You must order part number T-998-608-01. The special remote controls are physically identical to the standard remote controls. REF FORMER NEW DESCRIPTION PART NUMBER DESCRIPTION PART NUMBER - STANDARD RM-Y185 REMOTE CONTROL 1-476-689-11 SPECIAL RM-Y185 REMOTE CONTROL T-998-608-01 Reference: PRINTED IN USA ************************************************************************ S Sony Service Company National Technical Services Service Bulletin A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 TV Products Model: KP-43T90, KP-48V90, KP-53V90, KP-61V90 No. 545 Subject: Essential boards used by the models in the Date: August 23, 2001 SAYS program Symptom: (818X) Need to know what boards are in the SAYS program NOTE: In order to qualify for the SAYS program, the above models must be: 1. Purchased after 5-21-01 and still under warranty. 2. Sold/used in the contiguous US. Solution: Please see the list below: Model Description Functionally P/N Chassis KP-43T90 A Board System control, Audio, tuner, YCJ, A-1299-423-A RA-3B P in P, Comb, Reg. correction CR Board CRT Drive, A-1331-922-A RGB driver CG Board CRT Drive, A-1331-923-A RGB driver CB Board CRT Drive, A-1331-924-A RGB driver G Board H/V, DY Drive, A-1316-475-A P/S HA Board Function keys, Remote control A-1372-619-A receiver HB Board Video 2 input, menu control key A-1372-620-A HC Board Remote control A-1372-618-A receiver S Board Sensor A-1390-933-A KP-48V90 Same as KP-43T90 except the following Board G BOARD H/V, DY Drive, P/S A-1316-498-A RA-3B KP-53V90 Same as KP-43T90 except the following Board G Board H/V, DY Drive, P/S A-1316-499-A RA-3B KP-61V90 Same as KP-43T90 except for the following Board G Board Power Supply, HV & DY Drives A-1316-498-A RA-3B Reference: SM PRINTED IN USA ************************************************************************ S Sony Service Company National Technical Services Service Bulletin A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 TV Products Model: KP-48V80, KP-53V80, KP-61V80 No. 547 Subject: Reference Numbers Are Pointing To The Date: August 23, 2001 Wrong Screens Symptom: (118X) The reference numbers for the (F) & (L) diffusion screens are reversed thereby causing the wrong screens to be ordered. Solution: Please see the table below for the correct descriptions. KP-48V80 page 113 Ref Description Part Number 13 Plate (L) Diffusion 4-070-235-11 14 Plate (F) Diffusion 4-058-455-11 TV Products Service Bulletin No. 547 KP-53V80 & KP-61V80 page 114 Model Ref Description Part Number KP-53V80 65 Plate (L) Diffusion 4-064-343-11 66 Plate (F) Diffusion 4-070-602-11 KP-61V80 65 Plate (L) Diffusion 4-070-283-11 66 Plate (F) Diffusion 4-066-082-11 ************************************************************************ S Sony Service Company National Technical Services Service Bulletin A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 TV Products Model: KV-20FV12, KV-24FV12, KV-27FS12 No. 552 KV-27FS16, KV-27FV16, KV-32FS12 KV-32FS16 Subject: No audio or video after replacing the A or K Date: November 5, 2001 Board Symptom: (1510) During production there were circuit changes made to both the A & K boards. The part numbers for these boards were not changed. If either the A or K board are replaced the loss of both audio and video may occur. Solution: When a new board is received from WRPC the board suffix, see (Fig 1) for board location, must be checked. See the table below for compatablity between boards. Fig 1 A Board suffix numbers K Board suffix numbers Conditions 1-677-295-11 1-678-026-11 You can use without any modifications 1-677-295-22 1-677-295-41 1-678-026-12 You can use without any modifications 1-677-295-51 1-678-026-13 1-677-295-61 1-678-026-21 1-678-026-22 1-677-295-11 1-677-295-22 1-677-295-31 1-678-026-12 1-678-026-13 1-678-026-21 You have to remove the jumpers JW215 & JW216 on the A board, if you are replacing the K board with one of the suffix numbers listed in the chart. 1-678-026-22 If when replacing the A board there is a compatibility problem, see chart, you will need to add the jumpers JW215 & JW216 to the A board. (See Fig 2) Continue on the next page Reference: ECN KV-C03599, KV-C03511 PRINTED IN USA TV Products Service Bulletin No. 552 Fig 2 Change in function operation on connector CN405/pin 15 & 16 When the K board suffix –12, 13, 21, & 22 is used with A board suffix 11, 21 & 31 with JW215 & JW216 mounted. The Data signal is connected to the mute circuit of the K Board and causes the data line to be loaded down. For this reason the video and audio will no work properly. See (Fig 3) for the location of the Suffix number & table below for pin function change. K Board Function CN405/pin 15 Function CN405/pin 16 Suffix –11 Data Bus Clock Bus Suffix 12 to 22 Mute No connection The last two digits are the suffix number ************************************************************************ ************************************************************************ ************************************************************************ ************************************************************************ ************************************************************************ ************************************************************************ ************************************************************************ ************************************************************************ ************************************************************************ ************************************************************************ ************************************************************************ ************************************************************************ ************************************************************************ S CONFIDENTIAL Sony Service Company National Technical Services Service Bulletin A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Video Products CSV-2 Model: EV-C3, EV-S350, EV-S550, EV-S3000 No. 196R1 Subject: U, U' Mechanism Service Kit Date: May 23, 1997 Symptom: (***) The parts which are most frequently replaced in the U and U’ Mechanisms are available as a Service Kit P/N A-7040-314-B. Solution: Each kit contains the following: Description Part No. RC Gear Assembly X-3728-858-2 Joint Gear Assembly X-3726-805-1 Midway Pulley (Upper) X-3726-813-1 Midway Pulley (Lower) 3-741-196-02 Stopper Washer 3-321-393-11 Timing Belt (S) 3-728-866-11 Timing Belt (L) 3-741-197-01 PRECAUTIONS: 1. Clean the old oil or grease off the shafts before replacing the parts. 2. Use Mitsubishi Diamond Oil, P/N 7-661-018-18 Description Part No. U, U’ Mechanism Service Kit A-7040-314-B Mitsubishi Diamond Oil Hydrofluid NT-68 7-661-018-18 Note: The Pinch Roller Assy P/N A-7040-219-A is no longer supplied in this kit. It should be ordered separately. Reference: Fax from Tokyo & CSV-2 No. 196 PRINTED IN USA PRINTED ON RECYCLED PAPER ************************************************************************ ************************************************************************ ************************************************************************ ************************************************************************ 5 Video Products Service Bulletin Sony Service Company -Technical Services A Division of Sony Electronics Inc. Sony Drive, Park Ridge, New Jersey 07656 CSV-2 Model: CVP-G500 No. 230 Subject: Improved Part Date: November 21, 1995 Symptom: (**) Improved Part Numbers Solution: The HIC board DM-41 on the PS-2 board has been improved to the following part number. Also R24 has been changed from 1.2 ohms to 2.2 ohms since the middle of production. When replacing IC-1 to the new part also check R24 and ensure that it is 2.2 ohms. The 1.2 ohm resistor was used on models with serial numbers 500001 to 501500. REF FORMER NEW DESCRIPTION PART NUMBER DESCRIPTION PART NUMBER IC-1 INTEGRATED CIRCUIT HIC DM-41 9-996-852-01 INTEGRATED CIRCUIT HIC DM-41 9-996-852-02 R24 RESISTOR, 1.2 OHM 1-249-382-11 RESISTOR, 2.2 OHM 1-249-385-11 Reference: PV-945042 PRINTED IN USA Autoflagged - NO PRINTED ON RECYCLED PAPER Audio Products Service Bulletin No. xxx ************************************************************************ Video Products Service Bulletin Sony Service Company -Technical Services A Division of Sony Electronics Inc. Sony Drive, Park Ridge, New Jersey 07656 CSV-2 Model: GEN-VID No. 237 Subject: Availabilty of Alignment Tape Indicator Jig / T- Date: February 14, 1995 9985-671-1 Symptom: (**) The Alignment Tape Indicator Jig is now available. Peel off the backing on the self­adhesive portion, and attach to your alignment tapes, work tapes, lapping tapes, etc. This will act as a reminder that the tape is still in the unit when service has been completed. The Indicator can be removed from an old or defective tape and re-used. Solution: Reference: AP120194a PRINTED IN USA Autoflagged - NO PRINTED ON RECYCLED PAPER Audio Products Service Bulletin No. xxx ************************************************************************ Video Products Service Bulletin Sony Service Company -Technical Services A Division of Sony Electronics Inc. Sony Drive, Park Ridge, New Jersey 07656 CSV-2 Model: EV-S7000 No. 238 Subject: Peeled brake shoe on Brake (T) Ass'y Date: February 1, 1995 Symptom: (62) The brake shoe may become loose on the brake (T) Ass'y during operation at high temperature (55.C (99.F)), causing reduced lower limiter torque and unstable tape run on REW or RVS mode. If the brake shoe is peeled, the brake (T) Ass'y should be replaced with the improved part. Solution: Replace the Brake (T) Ass'y with the improved type. REF FORMER NEW DESCRIPTION PART NUMBER DESCRIPTION PART NUMBER 254 BRAKE (T) ASS'Y X-3943-161-1 BRAKE (T) ASS'Y X-3943-161-2 Reference: FPR-P PRINTED IN USA Autoflagged - NO PRINTED ON RECYCLED PAPER Audio Products Service Bulletin No. xxx ************************************************************************ Video Products Service Bulletin Sony Service Company -Technical Services A Division of Sony Electronics Inc. Sony Drive, Park Ridge, New Jersey 07656 CSV-2 Model: EV-S7000 No. 239 Subject: Tape Damage / Tape Jamming Date: February 1, 1995 Symptom: (65) High take up reel torque may cause the tape to jam or break. Solution: Measure the take up torque using a GD-2086 (J-6080-824-A) torque tape. If the torque exceeds 18g. cm, replace the take up reel with the improved type. REF FORMER NEW DESCRIPTION PART NUMBER DESCRIPTION PART NUMBER 252 TABLE (T) ASS'Y, REEL X-3942-953-1 TABLE (T) ASS'Y, REEL X-3942-953-2 Units after serial number 21500 should already have the new type installed. Reference: FPR-P PRINTED IN USA Autoflagged - NO PRINTED ON RECYCLED PAPER Audio Products Service Bulletin No. xxx ************************************************************************ Video Products Service Bulletin Sony Service Company -Technical Services A Division of Sony Electronics Inc. Sony Drive, Park Ridge, New Jersey 07656 CSV-2 Model: EV-S7000 No. 241R1 Subject: Peeled Brake Shoe of Brake (T) Ass'y Date: May 31, 1995 Symptom: (62) The brake shoe may peel loose on the brake (T) ass'y during operation at high temperature [around 55.C (99.F)], causing reduced lower limiter torque and unstable tape run in REW or RVS mode. Solution: If the brake shoe is peeled or dislocated, the brake (T) ass'y should be replaced with the improved type part. REF FORMER NEW DESCRIPTION PART NUMBER DESCRIPTION PART NUMBER 254 BRAKE (T) ASS'Y X-3943-161-1 BRAKE (T) ASS'Y X-3943-161-3 Reference: FPR-P PRINTED IN USA Autoflagged - NO PRINTED ON RECYCLED PAPER Audio Products Service Bulletin No. xxx Filename: Directory: Template: Title: Subject: Author: Keywords: Comments: Creation Date: Revision Number: Last Saved On: Last Saved By: Total Editing Time: Last Printed On: VID0241.SB J:\SBDOC\MAY95 C:\WINWORD\S_BULL.DOT Hoyt Wing Lee 05/31/95 1:22 PM 4 06/05/95 12:54 PM Hoyt Wing Lee 1 Minute 04/01/96 9:55 AM As of Last Complete Printing Number of Pages: 2 Number of Words: 141 (approx.) Number of Characters: 806 (approx.) ************************************************************************ Video Products Service Bulletin Sony Service Company -Technical Services A Division of Sony Electronics Inc. Sony Drive, Park Ridge, New Jersey 07656 CSV-2 Model: EV-S7000 No. 242 Subject: Noisy or flickering red colored objects Date: May 1, 1995 Symptom: (45) Red colored objects appearing on dark pictures may be unstable (noisy or flickering) during playback, especially when the TV color setting is set to maximum. Solution: This is caused by the location of the route from IC750 pin 4 to base of Q755. 1. Remove R763 (100 ohm) and C759 (0.01µF) on the DI-51 board. 2. Using a small section of wire, approx. 90mm, add the 0.01µF capacitor and the100ohm resistor as shown below. Reference: FPR-P PRINTED IN USA Autoflagged - NO PRINTED ON RECYCLED PAPER Audio Products Service Bulletin No. xxx Audio Products Service Bulletin No. xxx Filename: Directory: Template: Title: Subject: Author: Keywords: Comments: Creation Date: Revision Number: Last Saved On: Last Saved By: Total Editing Time: Last Printed On: VID0242.SB J:\SBDOC\MAY95 C:\WINWORD\S_BULL.DOT Hoyt Wing Lee 05/01/95 11:33 AM 2 05/01/95 11:33 AM Hoyt Wing Lee 0 Minutes 04/01/96 9:54 AM As of Last Complete Printing Number of Pages: 3 Number of Words: 147 (approx.) Number of Characters: 843 (approx.) ************************************************************************ Video Products Service Bulletin Sony Service Company -Technical Services A Division of Sony Electronics Inc. Sony Drive, Park Ridge, New Jersey 07656 CSV-2 Model: EV-S7000 No. 243 Subject: FAILS TO EJECT PARTICULAR TAPES Date: July 18, 1995 Symptom: (61) When using a cassette whose back lid covers the whole width of the cassette shell or a cassette in which one end of its back lid reaches the edge, ( please refer to the diagram below), the unit may fail to eject that tape. If this occurs, perform the following remedy: Solution: Replace the FL cassette control ass’y with the following improved part. REF FORMER NEW DESCRIPTION PART NUMBER DESCRIPTION PART NUMBER 151 FL BLOCK ASS'Y A-7091-941-A FL BLOCK ASS'Y A-7091-941-G Reference: FPR- PRINTED IN USA Autoflagged - NO PRINTED ON RECYCLED PAPER Filename: VID0243.SB Directory: J:\SBDOC\JUL95 Template: C:\WINWORD\TEMPLATE\S_BULL.DOT Title: Subject: Author: Hoyt Wing Lee Keywords: Comments: Creation Date: 07/18/95 10:35 AM Revision Number: 2 Last Saved On: 07/18/95 10:35 AM Last Saved By: Hoyt Wing Lee Total Editing Time: 0 Minutes Last Printed On: 04/01/96 9:00 AM As of Last Complete Printing Number of Pages: 1 Number of Words: 146 (approx.) Number of Characters: 834 (approx.) ************************************************************************ Video Products Service Bulletin Sony Service Company -Technical Services A Division of Sony Electronics Inc. Sony Drive, Park Ridge, New Jersey 07656 CSV-2 Model: ALL MODELS WITH TYPE III MECHANISM No. 245 Subject: CASSETTE TAPE HARD TO INSERT Date: July 18, 1995 Symptom: (262) When inserting the cassette, the deck block lock mechanism causes the cassette to be hard to insert due to one or both sides catching. Solution: Apply a small amount of SONY Grease (SGL- 801 or 701 )to the right and left square holes in the FL top plate of the Cassette Control Ass’y as shown in the diagram below. Reference: FPR- PRINTED IN USA Autoflagged - NO PRINTED ON RECYCLED PAPER Filename: VID0245.SB Directory: J:\SBDOC\JUL95 Template: C:\WINWORD\TEMPLATE\S_BULL.DOT Title: Subject: Author: Hoyt Wing Lee Keywords: Comments: Creation Date: 07/18/95 10:39 AM Revision Number: 2 Last Saved On: 07/18/95 10:39 AM Last Saved By: Hoyt Wing Lee Total Editing Time: 0 Minutes Last Printed On: 04/01/96 9:01 AM As of Last Complete Printing Number of Pages: 1 Number of Words: 125 (approx.) Number of Characters: 715 (approx.) ************************************************************************ Video Products Service Bulletin Sony Service Company -Technical Services A Division of Sony Electronics Inc. Sony Drive, Park Ridge, New Jersey 07656 CSV-2 Model: SLV-940HF, 780HF, 740HF, 741HF, 640HF No. 246 Subject: Intermittent Noise ( Squeal ) When Drum is Date: July 31, 1995 Rotating Symptom: (64) Noise is produced during drum rotation Solution: If you see this problem, replace the Shaft Ground Assembly with the improved part REF FORMER NEW DESCRIPTION PART NUMBER DESCRIPTION PART NUMBER 201 SHAFT GROUND ASSEMBLY X-3943-899-1 SHAFT GROUND ASSEMBLY X-3943-899-5 Improved Serial #s: SLV-940HF 138108 - SLV-780HF 145316 - SLV-740HF 184608 - SLV-741HF 112008 - SLV-640HF 147307 - NOTE: In the new part, the shaft ground contact was changed to graphite as opposed to silver in the former one. (Continued) Reference: FPR- PRINTED IN USA Autoflagged - NO PRINTED ON RECYCLED PAPER Video Products Service Bulletin No. 246 Video Products Service Bulletin No. 246 Filename: VID0246.SB Directory: J:\SBDOC\JUL95 Template: C:\WINWORD\TEMPLATE\S_BULL.DOT Title: Subject: Author: Hoyt Wing Lee Keywords: Comments: Creation Date: 07/31/95 9:23 AM Revision Number: 2 Last Saved On: 07/31/95 9:23 AM Last Saved By: Hoyt Wing Lee Total Editing Time: 1 Minute Last Printed On: 04/01/96 9:01 AM As of Last Complete Printing Number of Pages: 3 Number of Words: 165 (approx.) Number of Characters: 946 (approx.) ************************************************************************ Video Products Service Bulletin Sony Service Company -Technical Services A Division of Sony Electronics Inc. Sony Drive, Park Ridge, New Jersey 07656 CSV-2 Model: EV-S7000 No. 247 Subject: HORIZONTALLY CRAMPED PICTURE Date: July 31, 1995 Symptom: (37) If the picture gets cramped horizontally due to long time use, perform the following procedure: Solution: Replace the TG2 Roller with new improved one. REF FORMER NEW DESCRIPTION PART NUMBER DESCRIPTION PART NUMBER 260 TG2 ROLLER 3-726-883-31 TG2 ROLLER 3-943-670-02 NOTE: The color of new TG2 Roller is silver as opposed to light pink for the old one. Reference: FPR- PRINTED IN USA Autoflagged - NO PRINTED ON RECYCLED PAPER Filename: VID0247.SB Directory: J:\SBDOC\JUL95 Template: C:\WINWORD\TEMPLATE\S_BULL.DOT Title: Subject: Author: Hoyt Wing Lee Keywords: Comments: Creation Date: 07/31/95 9:20 AM Revision Number: 2 Last Saved On: 07/31/95 9:20 AM Last Saved By: Hoyt Wing Lee Total Editing Time: 0 Minutes Last Printed On: 04/01/96 9:02 AM As of Last Complete Printing Number of Pages: 1 Number of Words: 128 (approx.) Number of Characters: 735 (approx.) ************************************************************************ Video Products Service Bulletin Sony Service Company -Technical Services A Division of Sony Electronics Inc. Sony Drive, Park Ridge, New Jersey 07656 CSV-2 Model: GEN-VID No. 255R1 Subject: Change to VHS Drum Repair Parts Supply Date: May 29, 1996 Policy. Symptom: (**) Solution: The supply method of VHS drum service parts has been changed. Until now, parts have been supplied either as drum assembly or upper assembly. The new supply method is to supply the upper drum assembly and the lower drum assembly individually. Note1: The old parts will no longer be supplied since the new ones are backward compatible. Note2: Two different types of Lower Drum Assy are being used: Lower Drum Assy(1) VHS Mechanical Adjustment Manual II (Phase III Mechanism) VHS Mechanical Adjustment Manual IV (H Mechanism) Lower Drum Assy(2) VHS Mechanical Adjustment Manual III (TN(D) Mechanism) cont. Reference: Tech News # SLV-K955014, Nov. 20,95 PRINTED IN USA Autoflagged - NO PRINTED ON RECYCLED PAPER Former Supply Method New Supply Method Drum Assy Upper Drum Assy Lower Drum Assy Drum Assy Upper Drum Assy Lower Drum Assy DZH-11A-R 8-848-515-11 DZR-11-R 8-848-528-01 DZH-11A-R 8-848-515-11 DZR-11-R 8-848-528-01 DZH-14A-R 8-848-518-01 DZR-14-R 8-848-529-01 DZH-14A-R 8-848-518-01 DZR-14-R 8-848-529-01 DZH-15A-R 8-848-525-11 DZR-15-R 8-848-530-01 DZH-15A-R 8-848-525-11 DZR-15-R 8-848-530-01 DZH-18A-R 8-848-531-11 DZR-18-R 8-848-534-01 DZH-18A-R 8-848-531-01 DZR-18-R 8-848-534-01 DZH-19A-R 8-848-532-11 DZR-19-R 8-848-538-01 * DZR-19-R 8-848-538-01 DZL-19A-R 8-848-633-01 DZH-20A-R 8-848-533-11 DZR-20-R 8-848-539-01 * DZR-20-R 8-848-539-01 DZL-20A-R 8-848-634-01 DZH-25A-R 8-848-541-11 DZR-25-R 8-848-543-01 * DZR-25-R 8-848-543-01 DZL-21A-R 8-848-635-01 DZH-25B(K)-R A-6709-726-A DZR-25-R 8-848-543-01 * DZR-25-R 8-848-543-01 DZL-48A-R 8-848-638-01 DZH-25B-R 8-848-613-11 DZR-25-R 8-848-543-01 * DZR-25-R 8-848-543-01 DZL-48A-R 8-848-638-01 DZH-28A-R 8-848-552-11 DZR-28-R 8-848-553-01 * DZR-28-R 8-848-553-01 DZL-28A-R 8-848-636-01 DZH-37A-R 8-848-554-11 DZR-37-R 8-848-555-01 * DZR-37-R 8-848-555-01 DZL-28A-R 8-848-636-01 DZH-49A-R 8-848-580-11 DZR-49-R 8-848-581-01 * DZR-51-R 8-848-594-01 DZL-51B/J-RP 8-848-666-11 DZH-50A-R 8-848-582-11 DZR-50-R 8-848-583-01 * DZR-45-B 8-848-576-01 DZL-45B/J-RP 8-848-658-11 DZH-51A-R 8-848-593-11 DZR-51-R 8-848-594-01 DZL-51A-R 8-848-639-01 * DZR-51-R 8-848-594-01 DZL-51B/J-RP 8-848-666-11 DZH-53A-R 8-848-603-11 DZR-53-R 8-848-604-01 * DZR-63-R 8-848-609-01 DZL-47B/J-RP 8-848-660-11 DZH-61A-R 8-848-606-11 DZR-61-R 8-848-607-01 DZL-61A-R 8-848-640-01 * DZR-61-R 8-848-607-01 DZL-61A-R 8-848-640-01 DZH-70A-R 1-759-031-11 DZH-70A-R 1-759-031-11 DZH-71A-R 1-759-035-11 * DZH-71B-R 1-759-191-11 DZH-73A-R 8-848-652-11 * DZH-73B/Q-RP 8-848-681-11 Cylinder Assy 3-947-042-01 TPA3-012 3-947-044-01 Cylinder Assy 3-947-042-01 TPA3-012 3-947-044-01 Cylinder Assy 3-966-575-01 Cylinder Assy 3-966-575-01 Cylinder Assy 3-966-576-01 Cylinder Assy 3-966-576-01 The Following Former Drum Assemblies have 2 sections for the Lower Drum Assembly in the New Supply Method depending on the mechanism used: Former Supply Method New Supply Method Drum Assy Upper Drum Assy Lower Drum Assy Upper Drum Assy Lower Drum Assy (1) Lower Drum Assy (2) DZH-45A-R 8-848-575-11 DZR-45-R 8-848-576-01 DZR-45-R 8-848-576-01 DZL-45B/J-RP 8-848-658-11 DZL-51A-R 8-848-639-01 DZH-47A-R 8-848-595-11 DZR-47-R 8-848-596-01 DZR-47-R 8-848-596-01 DZL-47B/J-RP 8-848-660-11 DZL-47A-R 8-848-637-01 DZH-58A(K)-R A-6709-721-A DZR-37-R 8-848-555-01 DZL-51A-R 8-848-639-01 DZR-37-R 8-848-555-01 DZL-51B/J-RP 8-848-666-11 DZL-51A-R 8-848-639-01 DZH-58A-R 8-848-599-11 DZR-37-R 8-848-555-01 DZR-37-R 8-848-555-01 DZL-51B/J-RP 8-848-666-11 DZL-51A-R 8-848-639-01 DZH-63A-R 8-848-608-11 DZR-63-R 8-848-609-01 DZL-47B/J-RP 8-848-660-11 DZL-47A-R 8-848-637-01 Notes: * Indicates that the service parts have been changed Lower Drum Assy(1) is for VHS mechanical adjustment manual II & IV (P III & H Mechanisms) Lower Drum Assy(2) is for VHS mechanical adjustment manual III (TN(D) Mechanism) ONLY ************************************************************************ Video Products Service Bulletin Sony Service Company -Technical Services A Division of Sony Electronics Inc. Sony Drive, Park Ridge, New Jersey 07656 CSV-2 Model: EV-A60, EV-C25, EV-C200, EV-S5000, EV-S7000 No. 258 Subject: Diagonal Scratches on Tape Date: March 25, 1996 Symptom: (**) When an ME tape is used, it may get diagonal scratches. Solution: Replace the Head Cleaning Roller Assy with new improved part. REF FORMER NEW (EV-S7000) DESCRIPTION PART NUMBER DESCRIPTION PART NUMBER 207 ROLLER ASSY, HC X-3943-192-1 ROLLER ASSY, HC X-3944-363-1 EV-A60 -802754 EV-C25 -26251 EV-C200 -806395 EV-S5000 -802599 EV-S7000 -17287 Reference: TN # EV-K955007 12/25/95 PRINTED IN USA Autoflagged - NO PRINTED ON RECYCLED PAPER Filename: VID0258.SB Directory: J:\SBDOC\MAR96 Template: C:\WINWORD\TEMPLATE\S_BULL.DOT Title: Subject: Author: Hoyt Wing Lee Keywords: Comments: Creation Date: 03/25/96 11:09 AM Revision Number: 2 Last Saved On: 03/25/96 11:09 AM Last Saved By: Hoyt Wing Lee Total Editing Time: 1 Minute Last Printed On: 04/01/96 9:37 AM As of Last Complete Printing Number of Pages: 1 Number of Words: 138 (approx.) Number of Characters: 787 (approx.) ************************************************************************ CONFIDENTIAL Sony Service Company National Technical Services Service Bulletin A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Video Products CSV-2 Model: EV-S7000, EV-S5000, EV-C200, EV-C25, EV-A60 No. 261 Subject: Mode Select Switch States for F - Mechanism Date: July 25, 1996 Symptom: (**) There is no information on the mode switch states in the service manual for F­mechanism models. Solution: Please refer to the following table for valid mode switch states: MSW3 MSW2 MSW1 MSW0 OPERATION MODE NOTES H H H L EJECT NO CASSETTE H H L H HI-SPEED REWIND L L L H THREADING L L H H HEAD CLEANING L H H L STOP CASSETTE IN H L H H FORWARD REC, PB, CUE, FF, PAUSE, FWD-SLOW H L L L REVERSE REW, REVIEW, RVS-SLOW Reference: Fax From Tokyo # SJ-60725 7/5/96 PRINTED IN USA PRINTED ON RECYCLED PAPER ************************************************************************ S Sony Service Company National Technical Services Service Bulletin A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Video Products CSV-2 Model: UP-1200 No. 269 Subject: Incorrect Indication Of Remaining Ribbon. Date: March 5, 1997 Symptom: (13) Solution: The number of remaining prints which can be made by the ribbon is incorrectly indicated in the menu display. If the customer complains of this problem, change IC901 on the FMY-13 board as shown below. As this new IC will also provide some minor changes to other user functions, supply a copy of the updated owner’s manual to the customer. REF FORMER NEW DESCRIPTION PART NUMBER DESCRIPTION PART NUMBER IC901 IC, MB89093PFV-G-124-BND 8-759-254-45 IC, MB89093PFV-G-114-BND 8-759-325-71 - ORIGINAL OWNER’S MANUAL 3-758-132-21 UPDATED OWNER’S MANUAL 3-758-132-24 Applicable serial numbers: up to 14150 Reference: Technical Memo EPM95-001 PRINTED IN USA PRINTED ON RECYCLED PAPER ************************************************************************ S Sony Service Company National Technical Services Service Bulletin A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Video Products CSV-2 Model: SLV-340, SLV-440, SLV-640HF, SLV-740HF, No. 271 SLV-780HF, SLV-940HF, SLV-980HF, SLV-360, SLV-390, SLV-660HF, SLV-690HF, SLV-760HF, SLV-790HF, SLV-960HF, SLV-495, SLV-675HF, SLV-685HF, SLV-695HF, SLV-775HF, SLV- 795HF, SLV-975HF. Subject: The tape stops during FF/REW. Date: April 14, 1997 Symptom: (161) The tape may stop during FF/REW. The symptom is caused by a drop in Capstan FG pulse level due to a large gap between the MR sensor and the Capstan rotor. Solution: Verify the following: 1. FG output level is less than 1.0V (fig. 2), or 2. The following irregular code is displayed E2H 30M 31S (the code may vary per model) Action: • • Attach a spacer (FG) between MA board and Cam Motor chassis (fig. 3) • • After attaching the spacer, if FG output level is more than 1.0V, it’s OK, nothing further deeds to be done. • • Otherwise replace Capstan Motor. Part No. Description 3-974-818-01 Spacer (FG) 1-698-409-14 Capstan Motor (Continued) Reference: T/N # SLV-K975004 3/13/97 PRINTED IN USA PRINTED ON RECYCLED PAPER Video Products Service Bulletin No. 271 ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Video Products CSV-2 Model: GEN-VID No. 277 Subject: Damaged or Clogged Drum Heads Date: November 13, 1997 Symptom: (****) Occasionally, for H-Mech models with Drum Base, when the tape is loading/unloading, TG5 may touch the drum causing the heads to be clogged or damaged. Solution: 1. Remove the Drum Assy from the Drum Base. 2. If the heads are damaged, replace Drum, otherwise clean the heads. 3. Install the Drum and move it slightly to the left (away from TG5) as indicated in the figure. 4. Adjust tape path alignment. Reference: T/N # SLV-K975010 6/13/97 PRINTED IN USA ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Video Products CSV-2 Model: EV-C25 No. 281 Subject: Replacement Drum Assembly Date: June 8, 1998 Symptom: (***) The current replacement Drum Assembly used for the EV-C25 has been changed. Solution: Use the new part number below when ordering a replacement Drum Assy. REF FORMER NEW DESCRIPTION PART NUMBER DESCRIPTION PART NUMBER DRUM ASSY (DGH-0D1A-R/0D1B-R) A-7048-857-A DRUM ASSY (DGH-0D1D-R) A-7048-876-A Note: The original p/n (A-7048-857-A) should still be used for camcorder repair where applicable. Reference: Technical News EV-K985001 PRINTED IN USA ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Video Products CSV-2 Model: EV-C25 No. 287 Subject: New Drum Assy Date: April 12, 1999 Symptom: (XXXX) The Drum Assy DGH-0D1A-R/0D1B-R will be replaced by DGH-0D1E-R. No longer use the former Drum P/N (A-7048-857-A) for the EV-C25. Solution: Use the following P/N when ordering a replacement Drum Assy: ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Video Products CSV-2 Model: GEN - VID No. 291 Subject: NEW GREASE FOR S-MECH / SR-MECH Date: October 15, 1999 Symptom: () The grease used within the S-Mecha & SR-Mecha has been changed to a MOLYKOTE type. Solution: If you need to grease for any components of the Mecha Deck, please use the new part number. FORMER NEW DESCRIPTION PART DESCRIPTION PART NUMBER NUMBER GREASE(FLOIL SG- 7-651-000- GREASE (MOLYKOTE PG- 7-651-000- 646)200g 44 662)20g 59 Color: Yellow Color: Green ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Video Products CSV-2 Model: GEN - VID No. 292 Subject: S-MECH / SR-MECH - IMPROVED DRUM BASE Date: October 15, 1999 Symptom: (1663) The video head is damaged due to the tape sticking to or climbing over the drum. When this occurs, the customer may complain about: 1. Entangled Tape 2. No Ejecting Tape 3. Tape gets cut 4. No Picture on screen Solution: If the head is chipped or cracked replace the DRUM BASE with the new part number. REF FORMER NEW DESCRIPTION PART NUMBER DESCRIPTION PART NUMBER 764 DRUM BASE 3-969-632-04 DRUM BASE 3-969-632-05 How to distinguish the drum bases New drum base Distinction point Former drum base ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Video Products CSV-2 Model: GEN-VID No. 293 Subject: S Mech / SR Mech - Broken TG8 Arm Driving Date: October 15, 1999 Gear (T) Symptom: (1615)TG8 Arm Driving Gear and Pinch Pressing Gear are broken in S / SR Mech. If these Gears break the customers will complaint that the VCR “ Can not Play Back” , or “ No Loading” . Solution: If TG8 Arm Driving Gear and Pinch Pressing Gear are broken, please exchange them with the following improved parts. REF FORMER NEW DESCRIPTION PART NUMBER DESCRIPTION PART NUMBER 715 PINCH PRESSING GEAR 3-977-441-01 PINCH PRESSING GEAR 3-977-441-03 716 TG8 ARM DRIVING GEAR 3-977-445-01 TG8 ARM DRIVING GEAR 3-977-445-02 Reference: FPR-U0536 PRINTED IN USA ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Video Products CSV-2 Model: GEN-VID No. 295 Subject: IMPROVED SLIDER - S MECH / SR MECH Date: January 13, 2000 Symptom: (1615) Unit does not load or eject. One of the posts cracked off of the slider. Solution: Replace the existing slider with the new part number. REF FORMER NEW DESCRIPTION PART NUMBER DESCRIPTION PART NUMBER 818 SLIDER 3-977-442-01 SLIDER 3-977-442-03 Reference: FPR-U0303 PRINTED IN USA ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Video Products CSV-2 Model: GEN-VID No. 296 Subject: IMPROVED TG8 ARM DRIVING GEAR - S Date: January 13, 2000 MECH / SR MECH Symptom: (1665) Unit eats tapes. The TG8 ARM DRIVING GEAR is damaged. Solution: Replace the existing part with new part number. ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Video Products CSV-2 Model: GEN-VID No. 301 Subject: NEW VHS DRUM ASSEMBLY WILL BE Date: July 31, 2000 AVAILIABLE IN UPPER AND LOWER DRUM ASSEMBLY Symptom: (****) For VHS Drum's, there has been some changes to the Service Repair Parts. Usually the VHS Service Drum's have been supplied as "DRUM ASSY"(Upper & Lower) but it will be supplied as "UPPER DRUM ASSY and "LOWER DRUM ASSY" from now on. (NOTE: Some VHS Drums will still be supplied as whole.) . Solution: Use the charts below to order the correct parts NOTE: For LOWER DRUM ASSY, you need to use a different one for depending on mechanism. LOWER DRUM ASSY (1): VHS with Phase 3 Mecha (Mach Drive Mecha), H-Mecha, S-Mecha, SD-Mecha, SR-Mecha LOWER DRUM ASSY (2) : VHS with TN-Mecha (D-Mecha) . LOWER DRUM ASSY (2) can be used instead of LOWER DRUM ASSY (1). DRUM NAME DZH-0A0A DZH-0A2A DZH-0A6A DZH-0A7A DZH-0A8A DZH-0A9A DZH-0B1A DZH-0B2A DZH-0B3A DZH-0B8A DZH-11B DZH-14A DZH-18A DZH-20A DZH-25A DZH-25B(K) DZH-25B DZH-28A DZH-37A DZH-44A DZH-45A FORMER DRUM SUPPLY DRUM ASSY UPPER DRUM ASSY DZH-11A-R 8-848-515-12 DZR-11-R 8-848-528-02 DZH-14A-R 8-848-518-02 DZR-14-R 8-848-529-02 DZH-18A-R 8-848-531-12 DZR-18-R 8-848-534-02 DZH-20A-R 8-848-533-11 DZR-20-R 8-848-539-01 DZH-25A-R 8-848-541-12 DZR-25-R 8-848-543-02 DZH-25B(K)-R A-6709-726-A DZR-25-R 8-848-543-02 DZH-25B-R 8-848-613-12 DZR-25-R 8-848-543-02 DZH-28A-R 8-848-552-12 DZR-28-R 8-848-553-02 DZH-37A-R 8-848-554-12 DZR-37-R 8-848-555-01 DZH-37A-R 8-848-554-12 DZR-37-R 8-848-555-02 DZH-45A-R 8-848-575-12 DZR-45-R 8-848-576-02 LOWER DRUM ASSY Reference: hvvk00e003 PRINTED IN USA Video Products Service Bulletin No. 301 Video Products Service Bulletin No. 301 Video Products Service Bulletin No. 301 DZH-45B/D DZH-47A DZH-47A-R 8-848-595-12 DZR-47-R 8-848-596-02 DZH-47B DZH-49A DZH-49A-R 8-848-580-11 DZR-49-R 8-848-581-01 DZH-50A DZH-50A-R 8-848-582-11 DZR-50-R 8-848-583-01 DZH-51A DZH-51A-R 8-848-593-12 DZR-51-R 8-848-594-02 DZL-51A-R 8-848-639-01 DZH-51B/D DZH-53A DZH-53A-R 8-848-603-11 DZR-53-R 8-848-604-01 DZH-58A(K) DZH-58A(K)-R A-6709-721-A DZR-37-R 8-848-555-01 DZL-51A-R 8-848-639-01 DZH-58A DZH-58A-R 8-848-599-12 DZR-37-R 8-848-555-01 DZH-58B DZH-61A DZH-61A-R 8-848-606-12 DZR-61-R 8-848-607-02 DZL-61A-R 8-848-640-01 DZH-61B/D/E/F DZH-63A DZH-63A-R 8-848-608-12 DZH-63B DZH-70A DZH-71A DZH-71A-R 1-759-035-11 DZH-71B DZH-71D DZH-71E DZH-73A DZH-73A-R 8-848-652-11 DZH-73B DZH-73B/Q-RP 8-848-681-11 DZH-73D DZH-73E DZH-79A DZH-88A DZH-90A DZH-90B DZH-94A DZH-96A DZH-99A FUTURE DRUM SUPPLY DRUM NAME DRUM ASSY UPPER DRUM ASSY LOWER DRUM ASSY (1) LOWER DRUM ASSY (2) DZH-0A0A DZH-0A0A/Z-RP 8-839-047-53 DZH-0A2A DZH-0A2A/Z-RP 8-839-049-53 DZH-0A6A DZH-0A7A/Z-RP 8-839-057-51 DZH-0A7A DZH-0A7A/Z-RP 8-839-057-51 DZH-0A8A DZH-0A8A/Z-RP 8-839-058-51 DZH-0A9A DZH-0A9A/Z-RP 8-839-059-51 DZH-0B1A DZH-0A9A/Z-RP 8-839-059-51 DZH-0B2A DZH-0B2A/Z-RP 8-839-061-02 DZH-0B3A DZH-0A7A/Z-RP 8-839-057-51 DZH-0B8A DZR-0B8A/J-RP 8-839-063-51 DZL-61B/J-RP 8-848-672-11 DZH-11B DZR-11-R 8-848-528-02 DZL-11B-R 8-848-631-01 DZH-14A DZR-14-R 8-848-529-02 DZL-11B-R 8-848-631-01 DZH-18A DZR-18-R 8-848-534-02 DZL-18A-R 8-848-632-01 DZH-20A DZR-20-R 8-848-539-01 DZL-20A-R 8-848-634-01 DZH-25A DZR-25-R 8-848-543-02 DZL-21A-R 8-848-635-01 DZH-25B(K) DZR-25-R 8-848-543-02 DZL-48A-R 8-848-638-01 DZH-25B DZR-25-R 8-848-543-02 DZL-48A-R 8-848-638-01 DZH-28A DZR-28-R 8-848-553-02 DZL-28A-R 8-848-636-01 DZH-37A DZR-37-R 8-848-555-02 DZL-28A-R 8-848-636-01 DZH-44A DZR-37-R 8-848-555-02 DZL-28A-R 8-848-636-01 DZH-45A DZR-45-R 8-848-576-02 DZL-45B/J-RP 8-848-658-11 DZL-51A-R 8-848-639-01 DZH-45B/D DZR-45-R 8-848-576-02 DZL-45B/J-RP 8-848-658-11 DZH-47A DZR-47-R 8-848-596-02 DZL-47B/J-RP 8-848-660-11 DZL-47A-R 8-848-637-01 DZH-47B DZR-47-R 8-848-596-02 DZL-47B/J-RP 8-848-660-11 DZH-49A DZR-51-R 8-848-594-02 DZL-51B/J-RP 8-848-666-11 DZH-50A DZR-45-R 8-848-576-02 DZL-45B/J-RP 8-848-658-11 DZH-51A DZR-51-R 8-848-594-02 DZL-51B/J-RP 8-848-666-11 DZH-51B/D DZR-51-R 8-848-594-02 DZL-51B/J-RP 8-848-666-11 DZH-53A DZR-63-R 8-848-609-02 DZL-47B/J-RP 8-848-660-11 DZH-58A(K) DZR-37-R 8-848-555-02 DZL-51B/J-RP 8-848-666-11 DZL-51A-R 8-848-639-01 DZH-58A DZR-37-R 8-848-555-02 DZL-51B/J-RP 8-848-666-11 DZL-51A-R 8-848-639-01 DZH-58B DZR-37-R 8-848-555-02 DZL-51B/J-RP 8-848-666-11 DZH-61A DZR-61-R 8-848-607-02 DZL-61B/J-RP 8-848-672-11 DZH-61B/D/E/F DZR-61-R 8-848-607-02 DZL-61B/J-RP 8-848-672-11 DZH-63A DZR-63-R 8-848-609-02 DZL-47B/J-RP 8-848-660-11 DZL-47A-R 8-848-637-01 DZH-63B DZR-63-R 8-848-609-02 DZL-47B/J-RP 8-848-660-11 DZH-70A DZH-70A-R 1-759-031-11 DZH-71A DZH-71B-R 1-759-191-11 DZH-71B DZH-71B-R 1-759-191-11 DZH-71D DZH-71D-R 1-759-455-11 DZH-71E DZH-71E-R 1-772-147-11 DZH-73A DZH-73D/Z-RP 8-839-036-04 DZH-73B DZH-73D/Z-RP 8-839-036-04 DZH-73D DZH-73D/Z-RP 8-839-036-04 DZH-73E DZH-73D/Z-RP 8-839-036-04 DZH-79A DZH-73D/Z-RP 8-839-036-04 DZH-88A DZR-88-R 8-839-039-01 DZL-51B/J-RP 8-848-666-11 DZH-90A DZH-90A-R 1-759-451-11 DZH-90B DZH-90B-R 1-772-351-11 DZH-94A DZH-94A/ZRP 8-839-044-02 DZH-96A DZH-96A/Z-RP 8-839-046-02 DZH-99A DZH-94A/ZRP 8-839-044-02 ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Computer CSI-116 Model: PCV-L400, PCV-L600 No. 38 Subject: Incomplete Chucking Of Floppy Disk Date: June 18, 1999 Symptom: (1765) When the unit is positioned vertically (on its side), in some cases, the floppy drive cannot mount a floppy disk due to incomplete chucking of the floppy disk. Solution: The clearance between the front cabinet and the FDD eject button is tight. When the set is positioned vertically, the cabinet prevents the FDD eject button from operating properly. Install (2) adhesive spacers on each side of the top cover shield as shown below. Procedure: 1. Remove the top cover from the unit. 2. Remove the metal shield from the inside of the top cover by removing the four screws retaining the shield to the cover. 3. Attach the adhesive spacers to the sides of the metal shield as shown below and re-install metal shield into the top cover. ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Computer CSI-116 Model: Subject: Symptom: (1650) Solution: PCG-Z505SX No. 40R1 Hard Drive Vendor Change Date: January 6, 2000 Replacement hard drive will not fit properly. Computers with serial numbers 3111400 and lower were manufactured with IBM hard drives. Computers with serial numbers above 3111400 were manufactured with either IBM or Toshiba hard drives. The two drives use different associated components and are therefore not directly interchangeable • Replace the hard drive with the same manufacturer type as the original, or • Change the associated parts to reflect the different manufacturer. See table. Manufacturer # 15) Part No. Hard Drive - (Ref. (Ref. # 53) Part No. Insulation Sheet ­ 83) - Part No. Cushion (Ref. # IBM A-8045-497-A 4-641-468-02 4-642-685-02 Toshiba A-8045-258-A 4-641-468-11 Not Used Reference: VTN99E025R1 PRINTED IN USA ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Computer CSI-116 Model: PCV-R522DS, PCV-R526DS No. 41 Subject: Distorted Audio From Mic Input Date: December 7, 1999 Symptom: (1560) The recorded audio is distorted when using an external mic connected to the microphone input. Applicable Models: MODEL SERIAL NUMBER RANGE PCV-R522DS 3000001 – 3004701 PCV-R526DS 3000001 - 3003501 Solution: Replace the Main Board as referenced below. Please refer to the PCV-R522DS/R526DS/R528DS Service Manual (P/N 9-928-340-11) for details. REF MODEL DESCRIPTION PART NUMBER 18 PCV-R522DS P2B-AE M/B MOUNT T-9986-066-4 PCV-R526DS T-9986-066-5 AUTOFLAGGED -YES ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Computer CSI-116 Model: PCG-505GX No. 42 Subject: Part Number Missing - Reference No. 18, Date: December 7, 1999 ESCUTCHEON (JACK), PCG505GX Symptom: (**) The part number for Ref # 18, ESCUTCHEON (JACK), PCG505GX, which is shown on page 5-2 of the Service Manual, is not listed in the parts list. Solution: Please add the following part number to the Service Manual. ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Computer CSI-116 Model: PCG-F340, PCG-F350, PCG-F360, PCG-F370, No. 43 PCG-N505VE/VX, PCG-XG9, PCG-Z505R/RX, PCV-R532DS, PCV-R536DS, PCV-R538DS, PCV-R539DS, PCV-L620 Subject: Does Not Print After Resuming From Power Date: December 7, 1999 Save Mode Symptom: (1811) Computer is unable to print after resuming from a power saving mode. Solution: Reset the operating system in the following manner: 1. Right click on the My Computer icon on the desktop and select Properties. 2. Click on the Device Manager tab. 3. Select Refresh. 4. Click OK ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Computer CSI-116 Model: PCG-838 No. 44 Subject: Description & Part Number Correction -Date: December 7, 1999 Reference No. 15 & 38, HDD Symptom: (**) The description and part number listed on page 6-2 of the Service Manual for Ref # 15, ASSY HDD BRACKET (S), is incorrect. Solution: Please note the correct description and part number as shown below. REF DESCRIPTION PART NUMBER INCORRECT CORRECT INCORRECT CORRECT 15 ASSY HDD BRACKET (S) ASSY HDD (6.4GB) BRACKET A-8044-300-A A-8045-152-A 38 HDD (8GB) ASSY HDD (6.4GB) ASSY A-8054-315-A A-8044-913-A ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Computer CSI-116 Model: PCG-748 No. 45 Subject: Unit dead Date: November 16, 1999 Symptom: (111X) Unit is dead. Solution: Replace Diode D61 with improved type. Add Cap-Ton tape. Determine the main board revision; proceed if the main board has one of the following revisions: A09 or lower, B09 or lower, C09 or lower. The revision label is attached to the left memory socket. The revision label is circled in the picture. Do not proceed if the revision levels are higher than the ones listed above. Diode D61 Replacement Replace diode D61with diode MA113 – Part Number: 8-719-041-97. See the picture on the next page for the location of the diode. Cap-Ton Tape Add Cap-Ton tape to the main board in the locations shown on the next page if the unit does not have Cap-Ton tape. The tape may be broken up into four slightly overlapping pieces. Cap-Ton tape part number is 4-641-822-01 Reference: Tech News VTN99E007R2 PRINTED IN USA AUTOFLAGGED -YES Computer Products Service Bulletin No. 45 ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Computer CSI-116 Model: PCV-E302, PCV-E308, PCV-E314, PCV-E518 No. 52 Subject: Change in modem replacement part Date: December 9, 1999 Symptom: (****) The PCI Modem originally supplied with these models is no longer available. The GVC modem used on later models (P/N 1-761-180-11) will be used in its place. Solution: When changing the modem (P/N 1-759-762-11), it is necessary to remove the existing modem drivers and install new modem drivers for the GVC modem. Follow the instructions below for details: Installation Instructions: 1. Right-click My Computer 2. Select Properties 3. Select Device Manager. 4. Double-click Modem. 5. Select LT Win Modem. 6. Select Remove. 7. Click OK. 8. Click Close on the System Properties window. 9. Click Start then Shut down… 10. Select Shut down.Click OK. 11. Remove the original modem from the computer. 12. Install the new GVC LT Win Modem into the PCI slot. 13. Close the case and power on the computer. The modem will automatically be recognized and the existing LT Win Modem drivers will be installed. ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Computer CSI-116 Model: Subject: Symptom: (1650) Solution: PCG-SR5K, PCG-SR7K No. 60 New palm rest assy doesn't fit over touchpad Date: February 27, 2001 Replacement palm rests, part number X-4622-697-3, will not fit properly over the touchpad. The original palm rest assembly, part number X-4622-697-2, has been replaced with part number X-4622-697-3, which will not fit properly over the original touch pad. When replacing the palm rest assy, also replace the touch pad sheet with a new sheet, part number 4-651-383-01 (The touch pad sheet is not listed in the service manual)