Multimedia Products Service Bulletin Sony Service Company -Technical Services A Division of Sony Electronics Inc. Sony Drive, Park Ridge, New Jersey 07656 CSI-114 Model: PIC-1000 No. 6 Subject: General Service Policy Date: October 13, 1994 Symptom: (***) What to do If this product is brought in to your Service Facility ? Solution: Please direct customer to call: 1-800-55MAGIC for support. Until further notice, this product is serviced by Sony Service Centers ONLY. Reference: CM 10/4/94 PRINTED IN USA Autoflagged - YES PRINTED ON RECYCLED PAPER Audio Products Service Bulletin No. xxx Filename: MMD0006.SB Directory: J:\SBDOC\OCT94 Template: C:\WINWORD\S_BULL.DOT Title: CSI-114, General SVC Policy for the PIC1000 Subject: Author: Hoyt Wing Lee Keywords: Comments: Creation Date: 10/13/94 9:32 AM Revision Number: 2 Last Saved On: 10/13/94 9:32 AM Last Saved By: Hoyt Wing Lee Total Editing Time: 0 Minutes Last Printed On: 04/01/96 10:30 AM As of Last Complete Printing Number of Pages: 2 Number of Words: 108 (approx.) Number of Characters: 620 (approx.) ************************************************************************ Multimedia Products Service Bulletin Sony Service Company -Technical Services A Division of Sony Electronics Inc. Sony Drive, Park Ridge, New Jersey 07656 CSI-114 Model: CI-1000 No. 7 Subject: Addition of Commands Date: March 20, 1995 Symptom: (173) Unit will not control Sony Video Projectors. Solution: Replace the VISCA Controller IC-101 with the following replacement: Reference: PV-935013 PRINTED IN USA Autoflagged - NO PRINTED ON RECYCLED PAPER Audio Products Service Bulletin No. xxx Filename: MMD0007.SB Directory: J:\SBDOC\MAR95 Template: C:\WINWORD\S_BULL.DOT Title: CSI-114, CI-1000 IC101 Upgrade Subject: Author: Hoyt Wing Lee Keywords: Comments: Creation Date: 03/20/95 8:56 AM Revision Number: 2 Last Saved On: 03/20/95 8:56 AM Last Saved By: Hoyt Wing Lee Total Editing Time: 0 Minutes Last Printed On: 04/01/96 9:31 AM As of Last Complete Printing Number of Pages: 2 Number of Words: 106 (approx.) Number of Characters: 609 (approx.) ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Multimedia Products CSI-114 Model: ERS-110 No. 10 Subject: Improved Leg Modules - Replacement Date: July 7, 2000 Procedure Symptom: (292X) This AIBO ERS-110 may have the potential inability for to stand, kick the pink ball, to walk without difficulty, and possibly have inappropriate leg movements. The problem may also be intermittent, so the serial number on each module needs to be verified that the part has been updated. Solution: The wire harness in the in the leg modules have been improved upon. In order to check which version limbs are installed on AIBO, they need to be removed and the compared to chart below. Any leg that has a serial number prior to the corresponding part should be replaced regardless of the customer’s complaint. REFERENCE NUMBER PART DESCRIPTION PART NUMBER SERIAL NUMBERS OF IMPROVED PARTS SRA-111A LEFT FRONT LEG 8-838-500-01 AFTER FFL05879 SRA-112A LEFT REAR LEG 8-838-501-01 AFTER FRL06079 SRA-113A RIGHT REAR LEG 8-838-502-01 AFTER FRR05908 SRA-114A RIGHT FRONT LEG 8-838-503-01 AFTER FFR05991 Autoflagged -YES ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Multimedia Products CSI-114 Model: Subject: Symptom: (1116B) Solution: ERS-210 No. 12 Paw Cap Falls Off. Date: March 14, 2001 The round cap falls off the paw. If the customer complains of this problem, or if you find that any of the caps appear to be removed more easily than usual, replace the paw cap with an improved one that attaches to the paw more securely. Not all paw caps will be so easily removed, so only replace the ones that do. REF FORMER NEW DESCRIPTION PART NUMBER DESCRIPTION PART NUMBER 17 CAP (PAW) 4-651-110-01 CAP (PAW), IMPROVED 4-651-110-02 Reference: Tech Memo ER01-003E PRINTED IN USA ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Multimedia Products CSI-114 Model: Subject: Symptom: (111B) Solution: ERS-210 No. 13 AIBO Powers Off By Itself. Date: March 20, 2001 The unit powers off by itself after the following: 1- immediately after completing the boot sequence. 2- immediately after attempting to recover from the sleep mode. 3- immediately after pressing the pause button on its chest. Rewrite the software in flash memory from block P003 to P004. Applicable serial numbers: ERS-210S (silver): 4000074 - 4000312 ERS-210B (black): 5000044 - 5002045, 5002294 - 5002569 ERS-210N (gold): 6000135 - 6000622 Procedure 1. Insert the memory stick labeled P004A. 2. Push the chest button to power on AIBO. 3. Wait for the automatic shut-off to take place (this takes about 1.5 minutes). 4. Remove the memory stick labeled P004A. 5. Insert AIBOware software, e.g. "Hello AIBO" 6. Confirm proper operation of AIBO with the AIBOware software installed. If proper operation is observed, the flash memory upgrade was successful; if not, repeat the process from step # 1. Reference: O. Lazarre e-mail 3/8/2001 PRINTED IN USA ************************************************************************ S Sony Service Company National Technical Services Service Bulletin A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Multimedia Products Model: Subject: Symptom: (267X) Solution: ERS-210 No. 14 Leg Detaches From Body While Walking. Date: April 26, 2001 One of the legs detaches from the body while AIBO is walking. 1. Measure the height of the locking tabs on the body side covers. 2a. If the tab height is less than 1.2 mm, replace the body side covers with an improved type as shown below. 2b. If the tab height is equal to or greater than 1.2 mm, look for some other cause of the symptom. REF FORMER NEW DESCRIPTION PART NUMBER DESCRIPTION PART NUMBER - COVER, BODY SIDE X-4623-280-4 OR LOWER COVER, BODY SIDE X-4623-280-5 OR HIGHER If these 2 locking tabs are less than 1.2 mm high, replace the side Reference: Tech. Memo ER01-001E PRINTED IN USA Multi-Media Products Service Bulletin No. 14 Connector plates/flex cables removed from the side cover. Multi-Media Products Service Bulletin No. 14 Side cover with the connector plates in the fully installed and locked position. ************************************************************************ S Sony Service Company National Technical Services Service Bulletin A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Multimedia Products Model: Subject: Symptom: (1114) Solution: ERS-210 No. 15 No Operation. Date: April 26, 2001 AIBO does not operate. This symptom may be caused by poor electrical contact of one or more legs to the body. If this symptom is found to be caused by poor electrical contact of one or more legs to the body, replace the 2 cushions on each of the front legs (4 cushions total) with the improved type listed below. The original cushions are 0.8mm thick, while the improved cushions are only 0.5mm thick. REF FORMER NEW DESCRIPTION PART NUMBER DESCRIPTION PART NUMBER - J1 PAD (CUSHION) 4-653-148-01 OR LOWER J1 PAD (CUSHION) 4-653-148-02 OR HIGHER Reference: Tech Memo ER01-001E PRINTED IN USA ************************************************************************ S Sony Service Company National Technical Services Service Bulletin A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Multimedia Products Model: ERS-210 No. 16 Subject: Bulletins # 14 And # 15 To Be Implemented Date: April 27, 2001 Simultaneously. Symptom: (****) The symptoms and causes described in service bulletins # 14 ("Leg Detaches From Body") and # 15 ("No Operation") are closely related, but each bulletin does not reference the other. Solution: When implementing either service bulletin # 14 or #15, be sure to implement the other one at the same time, even if the AIBO being repaired does not exhibit any symptoms related to the other bulletin. Reference: O. Lazarre PRINTED IN USA AUTOFLAGGED -YES ************************************************************************ ************************************************************************ ************************************************************************ ************************************************************************ 5 CONFIDENTIAL Sony Service Company National Technical Services Service Bulletin A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Computer CSI-116 Model: PC-V70/V90 No. 1 Subject: Toll-Free Technical Support Hotline for Date: January 6, 1997 Authorized Servicing Dealers. Symptom: (**) A toll-free technical support hotline has been established to provide Authorized Servicing Dealers with technical support on the VAIO PC. Solution: The toll-free telephone number for the Authorized Servicing Dealer (ASD) hotline is as follows: 1-888-655-SONY (7669) • Access to this toll-free telephone number will be limited to ASD’s. • The Technical Support Staff will be available between the hours of 8:15 AM EST and 4:30 PM EST, Monday through Friday. This does NOT include Holidays. • Access to the Headquarters technical support personnel will require entry of a pass code by the caller. This pass code will be entered following the “Welcome“ prompt. See the Pass Code Entry Instructions below for details. • All parts related issues should be handled by the ASD’s regular National Parts Center Customer Service Representative. Pass Code Entry Instructions: • After dialing the toll-free number listed above, listen for the following “Welcome” prompt: “Welcome to the Sony Technical Services Dealer Hotline for the VAIO PC. Please enter your pass code and you will be transferred to a Technical Support Engineer.” • When the “Welcome” prompt is finished, press the number 8 on a touch-tone telephone and you will be transferred to a Technical Support Engineer. PRINTED IN USA PRINTED ON RECYCLED PAPER ************************************************************************ 5 CONFIDENTIAL Sony Service Company National Technical Services Service Bulletin A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Computer CSI-116 Model: PC-V70, PC-V90 No. 2 Subject: The Accessory Kit For The VAIO PC Is Now Date: January 6, 1997 Available In WRPC-AS. Symptom: (**) The Accessory kit for the VAIO PC has now been made available as a part in WRPC-AS. Solution: Order the Accessory Kit as follows: Contents of the Accessory Kit Cord Bag T-9985-891-1 CD Caddy T-9985-892-1 Marketing Collateral Bag T-9985-893-1 Sony Manuals T-9985-894-1 Microsoft Manuals T-9985-895-1 Keyboard 1-759-289-11 Mouse 1-759-290-11 Reference: FPR- PRINTED IN USA PRINTED ON RECYCLED PAPER ************************************************************************ CONFIDENTIAL Sony Service Company National Technical Services Service Bulletin A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Computer CSI-116 Model: PCV-70, PCV-90 No. 3 Subject: Monkey Virus Date: January 6, 1997 Symptom 1: At boot up an error message indicates that the MBR may be corrupted or that a virus may be present Symptom 2: Unit may not boot from floppy and CD ROM drives unless hard drive is disconnected. Solution: Boot up with a bootable DOS 6.x floppy (or DOS 5) and remove the virus with McAffe virus scan / remover. Do not use a WIN95 (DOS 7) bootable diskette) The virus (and many others) are transmitted via floppies. Therefore, have the end user scan and clean all floppies in their possession, or the problem may re-appear. Replacing the hard drive is not an acceptable solution. This is a stealth virus. It places itself in two areas of the hard drive, in memory, and also rearranges the location of boot up files. Reference: PRINTED IN USA PRINTED ON RECYCLED PAPER ************************************************************************ 5 CONFIDENTIAL Sony Service Company National Technical Services Service Bulletin A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Computer CSI-116 Model: PCV-70, PCV-90 No. 4 Subject: Rear panel knockouts Date: January 6, 1997 Symptom: () Rear panel knockouts are hard to remove or cannot be removed. Solution: With a 3/16” flat blade screwdriver, bend the knockouts with an up and down screwdriver motion Do not use a side to side motion. It may damage the chassis. , Reference: FPR- PRINTED IN USA PRINTED ON RECYCLED PAPER ************************************************************************ 5 CONFIDENTIAL Sony Service Company National Technical Services Service Bulletin A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Computer CSI-116 Model: PCV-70, PCV-90 No. 5R1 Subject: Proper Completion of the Defective Parts Tag Date: January 28, 1997 Symptom: (**) How to complete the Defective Parts Tag and locate Serial Number of the Part. Solution: Sony requires the return of defective parts to track product reliability. Each replacement part is sent together with a blank Defective Parts Tag . The tag should be filled out by the field technician and returned with the old part, to the address shown on the tag. Each part should have a tag. If part is not used in the repair process, return the part with tag checked un-used. Always include the E# with used or un-used parts. To follow, please find an example of a properly filled tag and location of S/N on each of the parts. Reference: C. Martinez PRINTED IN USA PRINTED ON RECYCLED PAPER (Continued) Computer Products Service Bulletin No. 5R1 (Continued) Computer Products Service Bulletin No. 5R1 Computer Products Service Bulletin No. 5R1 ************************************************************************ 5 CONFIDENTIAL Sony Service Company National Technical Services Service Bulletin A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Computer CSI-116 Model: PCV-70, PCV-90 No. 6 Subject: Part Numbers For Replacement Parts Date: January 28, 1997 Symptom: (**) The part numbers shown in the table below represent all available parts for the PC models listed above. Solution: Please retain the following list of part numbers to be used as a reference when ordering parts. REF DESCRIPTION PART NUMBER 12 FRONT PANEL ASSY A-8044-050-A 16 PWR, LED ASSY A-8054-142-A *1 ACCESSORY KIT T-9985-890-1 *2 CORD BAG T-9985-891-1 *3 CD CADDY T-9985-892-1 *4 MARKETING COLLATERAL T-9985-893-1 BAG *5 SONY MANUALS T-9985-894-1 *6 MICROSOFT MANUALS T-9985-895-1 N/A SILICONE GREASE T-9985-981-1 N/A SLOT COVER PLATE T-9985-982-1 1 SIDE COVER LEFT EMI X-4621-299-1 SHIELD 20 FRONT PLASTIC FOOT X-4621-300-1 21 REAR PLASTIC FOOT X-4621-301-1 2 POWER UNIT 1-468-163-11 14 BOARD, MAIN 1-589-930-11 6 BOARD, TELADDIN 1-589-931-11 N/A KEYBOARD 1-759-289-11 N/A MOUSE 1-759-290-11 N/A RECOVERY CD 1-759-321-11 N/A WELCOME CD 1-759-322-11 13 (PCV-70) HDD (2.1GB) 1-759-330-11 15 (PCV-70) IC P54C-166 (CPU) 8-759-444-30 15 (PCV-90) IC P54C-200 (CPU) 8-759-444-31 REF DESCRIPTION PART NUMBER 5 HARNESS (TELADDIN) 1-956-818-11 7 HARNESS (COM) 1-956-819-11 D CABLE (CD ROM AUDIO) 1-957-217-11 N/A WELCOME MAT 3-858-284-11 N/A USER GUIDE 3-858-285-11 N/A SUPPORT SERVICES 3-858-286-01 GUIDE N/A ABOUT YOUR SONY PC 3-858-287-11 11 COVER, RIGHT 4-633-526-01 9 COVER, TOP 4-633-528-01 8 BEZEL, REAR 4-633-529-01 N/A PALM REST 4-633-687-01 #1 SCREW, UNIFIED #6- 4-634-100-01 32UNC X 6 #2 SCREW, UNIFIED, WITH 4-634-101-01 WASHER #6-32UNC X 6 #3 SCREW, +P M3X5 7-682-146-01 18 FLOPPY DRIVE 8-426-409-05 19 CD ROM, 8X 8-427-081-50 N/A MODEM CABLE 1-956-818-11 (TELEPHONE) N/A LITHIUM BATTERY 1-528-174-31 Notes: *1 Part Number T-9985-890-1 Accessory Kit includes: T-9985-891-1 Cord Bag Computer Products Service Bulletin T-9985-892-1 CD Caddy No.6 T-9985-893-1 Marketing Collateral Bag N/A 13 Service Manual PCV-70/90 (PCV-90) HDD (2.5GB) 9-974-448-11 1-759-331-11 4 MEMORY MODULE 16MB 1-759-332-11 N/A CORD, AC POWER 1-777-786-11 3 HARNESS (IDE) 1-956-816-11 10 HARNESS (FDD) 1-956-817-11 T-9985-894-1 T-9985-895-1 Sony Manuals Microsoft (Cont.) Manuals 1-759-289-11 Keyboard 1-759-290-11 Mouse Reference: FPR-S0038/S0039 PRINTED IN USA AUTOFLAGGED - NO PRINTED ON RECYCLED PAPER Notes (continued): *2 Part Number T-9985-891-1 Cord Bag Kit includes the following: 1-777-786-11 Cord, AC Power 1-956-818-11 Modem Cable *3 Part Number T-9985-892-1 CD Caddy Kit includes 18 CD-ROM Titles *4 Part Number T-9985-893-1 Marketing Collateral Bag includes marketing material (subject to change). *5 Part Number T-9985-894-1 Sony Manuals Kit includes: Part Number 3-858-285-11 Sony PC User Guide Part Number 3-858-287-11 About Your Sony PC *6 Part Number T-9985-895-1 Microsoft Manuals Kit includes: Introducing Microsoft Windows 95 ************************************************************************ 5 CONFIDENTIAL Sony Service Company National Technical Services Service Bulletin A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Computer CSI-116 Model: GEN-COMPUTERS No. 7 Subject: Part number for monitor Information Disk Date: January 30, 1997 Symptom: (***) Missing settings for some Sony monitors. The display settings in Windows 95 Control Panel does not have all Sony monitors listed. This may prevent the user from setting the correct video mode. Solution: Use the Monitor Information files available on a diskette to supplement the Control Panel list. The part number for the diskette is 4-056-722-01 Reference: FPR- PRINTED IN USA PRINTED ON RECYCLED PAPER ************************************************************************ 5 CONFIDENTIAL Sony Service Company National Technical Services Service Bulletin A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Computer CSI-116 Model: PCV-70, PCV-90 No. 8 Subject: Changes in TALK95.INI file Date: February 11, 1997 Symptom: (257) Solution: Sound is choppy when using Talkshop VoiceView with a VAIO monitor. Sound is ok when using a telephone 1. Set the monitor volume to default by pressing the monitor RESET button. 2. In TALK95.INI, change the values of “SpeakerVolume” and “SpeakerGain” in the [VVDIALER] section as shown below. Save the changed file and re-boot the computer for the changes to take effect. (TALK95.INI is located in the C:\WINDOWS folder) Changed INI file (partial) [VVDIALER] Speaker=1 Enable Speaker Phone=1 Prompt=0 Speaker Volume=80 < Speaker Gain=10 < Original INI file (partial) [VVDIALER] Speaker=1 Enable Speaker Phone=1 Prompt=0 Speaker Volume=50 < Speaker Gain=50 < Reference: FPR- PRINTED IN USA PRINTED ON RECYCLED PAPER ************************************************************************ 5 CONFIDENTIAL Sony Service Company National Technical Services Service Bulletin A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Computer CSI-116 Model: PCV-70, PCV-90 No. 9 Subject: System Will Not Power On Due To Date: February 11, 1997 Misalignment Of The Power Switch. Symptom: (**) The system will not power on when the power switch is depressed. Solution: Follow the procedure outlined below to ensure that the Power Switch Assembly is installed into the switch housing properly. 1. Remove the left side panel, the top panel and the front bezel as shown in Figure 1. Refer to Chapter 4 of the service manual for details on the removal of these components if necessary. 2. Remove the power switch assembly from the chassis as shown in Figure 2. 3. Check to be sure that the power switch is firmly seated in the power switch housing. The clip which holds the power switch to the housing should be fully engaged over the side of the power switch. Refer to Figure 3 for details. 4. If the power switch is misaligned or improperly oriented in the switch housing as shown in Figure 4, then check to be sure that the wires connected to the switch have not become twisted. Twisted switch wires and the force they impart on the switch assembly may result in misalignment of the switch over time. In this case, remove the switch from the housing, straighten the switch wires and re-install the switch into the housing. (Continued) Reference: FPR- PRINTED IN USA PRINTED ON RECYCLED PAPER Computer Products Service Bulletin No.9 Computer Products Service Bulletin No.9 ************************************************************************ S Sony Service Company National Technical Services Service Bulletin A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Computer CSI-116 Model: PCV-90, PCV-120 No. 10 Subject: CPU slow. Date: March 5, 1997 Symptom: (121) CPU speed is 166 MHz instead of 200 MHz. Jumper D settings on replacement boards are not set correctly Solution: Set the two D jumpers on replacement motherboards to cover pins 1-2 and 5-6. (Jumpers covering pins D 2-3 and D 5-6 are for the PCV70 and PCV100) Reference: FPR- PRINTED IN USA PRINTED ON RECYCLED PAPER ************************************************************************ CONFIDENTIAL CSI-116 Sony Service Company National Technical Services Service Bulletin A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Computer Model: PCV-100, PCV-120 No. 11 Subject: DLL errors Date: March 5, 1997 Symptom: (***) After a full recovery with the Recovery CD, messages will appear indicating that old DLL files are running on the computer. These messages are incorrect They appear after recovering with a Recovery CD with part number 1-759-381-11. This problem does not occur with Recovery CD’s with part number 1-759-381-12 (or higher) Solution: Run the CD Recovery Patch after a full recovery with the Recovery CD. 1. Insert the floppy into the floppy drive 2. Double click on the desktop My Computer icon 3. Double click on the 3 . Floppy (A) icon 4. Double click on the file named CWVERDS.REG The fix will take effect the next time the unit is booted up. Reference: FPR- PRINTED IN USA PRINTED ON RECYCLED PAPER ************************************************************************ S CONFIDENTIAL Sony Service Company National Technical Services Service Bulletin A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Computer CSI-116 Model: PCV-100, PCV-120 No. 13R1 Subject: Motherboard Missing Jumper Pins D1 and D4 Date: May 6, 1997 Symptom: (***) A change has been made to the motherboard that requires a somewhat different jumper pin configuration to work with PCV-120’s. The change consists of jumper pins D1 and D4 missing. The modified boards are in PCV-120’s starting with serial number 2433735 and all motherboards (part number 1-509-962-11) that are ordered through our parts center. Solution: Use the following jumper settings to configure these board. PCV-120 Jumper pins D5 to D6. Leave pins D2 and D3 un-jumpered. To avoid losing the extra jumper, place it on pin D2, leaving the other end floating. All other jumper setting are unchanged. Cautions: Do not use this procedure for unmodified boards. Do not modify existing boards. PCV-100 The jumper configurations remain the same as on a regular board pins D2 to D3 and D5 to D6. . Reference: FPR- PRINTED IN USA ************************************************************************ S Sony Service Company National Technical Services Service Bulletin A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Computer CSI-116 Model: PCV-70, PCV-90 No. 14 Subject: Part Number Correction - Reference No. 6, Date: July 15, 1997 Modem board, Teladdin Symptom: (**) The part number listed on page 5-2 of the revised Service Manual, Ref # 6, Teladdin Modem Board, part number 1-589-963-11, is incorrect. That modem is used for a different model computer. Solution: The correct part number is 1-589-931-11. Note: The two modems are almost identical in appearance. Check IC U11 to differentiate them. The IC on the correct modem is stamped AT&T: the incorrect modem is stamped LUCENT. Reference: FPR- PRINTED IN USA ************************************************************************ S Sony Service Company National Technical Services Service Bulletin A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Computer CSI-116 Model: PCV-70, PCV-90, PCV-100, PCV-120 No. 15 Subject: Blinking green LED Date: July 15, 1997 Symptom: (****) Solution: The green power LED blinks. Nothing else appears to work This symptom has many causes. Some can be corrected without replacing the mother board. Caution: Do not move any jumpers or disconnect any components with the unit ON. Do each set of numbered steps, one at a time, until the problem is resolved. 1. Start with this step if the unit has plug in boards, other than the original modem board. Otherwise proceed to step 2. • Remove all plug in boards, except for the original modem board, and start the unit. • If the unit boots; do all of step 2. 2. Move jumper A 4-5 to A 5-6. • If the unit starts, shut it down after the massage “NVRAM cleared” appears. • Move the jumper back from A 5-6 to A 4-5. Confirm that the unit works. 3. Move jumper B 4-5 to B 5-6. • Insert a FMUP diskette (flash BIOS diskette) into the floppy drive. • Turn the unit ON. If it boots to the FMUP diskette, do a re- BIOS. • When done, power down the unit. Move the jumper back from B 5-6 to B 4-5. • Move jumper A 4-5 to A 5-6. • Start the unit then shut it down after the massage “NVRAM cleared” appears • Move the jumper back from A 5-6 to A 4-5. Confirm that the unit works. 4. Remove the modem board and start the unit. Install an new modem board if the unit starts without the modem. 5. Unplug the hard drive (both cables) and start the unit. Install a new hard drive if the unit starts without the hard drive. 6. Replace the mother board if the above steps do not solve the problem. Reference: FPR- PRINTED IN USA ************************************************************************ S Sony Service Company National Technical Services Service Bulletin A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Computer CSI-116 Model: PCV-70, PCV-90, PCV-100, PCV-120 No. 17 Subject: CD ROM drive will not play some audio tracks. Date: August 8, 1997 Symptom: (****) On CD's with more than 10 audio tracks, unit will not play tracks 11 and above. Solution: Add a line to the CDPLAY.INI file, located in folder C:\Windows. [Main Settings] Remote=1 X Position=0 Y Position=132 [CD Player] Changer=0 BCD=1 ... add this line Reference: FPR-PRINTED IN USA xxx Products Service Bulletin No. xxx ************************************************************************ S Sony Service Company National Technical Services Service Bulletin A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Computer CSI-116 Model: PCG-705, PCG-707 No. 20 Subject: Limited IR (infrared) speed Date: April 20, 1998 Symptom: (****) The maximum IR speed may drops from 4M bps to 115.2K bps under the following conditions: The IR software is removed using the Add/Remove Software icon in Control Panel; it is then reinstalled when prompted by Windows 95 during a subsequent bootup. Solution: Do not reinstall the IR drivers when prompted by Windows 95 at bootup. Instead use the following method: 1. Insert Recovery CD into CR ROM drive 2. From My Computer or Explorer open the G drive directory 3. Double click on Drivers 4. Double click on INFRARED 5. Right Click on the SMCIRLAP.INF File 6. Left click Install 7. Accept all of the default settings (You will not be prompted to reboot Windows 95) 8. Go into the Control Panel and double click the Infrared icon 9. Click Options. 10. Check " Limit Connection to " and click the Down arrow; select 4M BPS Reference: FPR- PRINTED IN USA ************************************************************************ Sony Service Company National Technical Services Service Bulletin A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Computer CSI-116 Model: PCG-705C, PCG-705E, PCG-707C, PCG-707E No. 21 Subject: Extraneous Noise With Internal or External Date: February 5, 1999 Microphones Symptom: (B22) Extraneous audio noise may be heard when recording with the built-in or an external microphone, and the HDD or CD-ROM drive operates. To confirm the problem: 1. Install the CD-ROM drive into the drive bay and connect a microphone to the external mic connector. 2. Select “Start” . “Programs” . “Accessories” . “Multimedia” and then execute “Volume Control” menu item. 3. Select “Option” . “Properties”, then choose “Microphone” 4. Deactivate the microphone mute. 5. Insert a CD-ROM disc, close the tray, and listen for extraneous noise from the speakers while the CD-ROM is operating. Solution: If IC17 on the main (MBX-5) board is marked with code LB32, replace the IC and R298 with the listed components. Do not replace components if the IC17 code is LBAA REF FORMER NEW DESCRIPTION PART NUMBER DESCRIPTION PART NUMBER IC17 VOLTAGE REGULATOR N/A VOLTAGE REGULATOR 8-759-485-13 R298 RESISTOR 1-218-716-91 RESISTOR, 10K 1-218-716-11 Location of IC17 and R298 on the MBX-5 board ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Computer CSI-116 Model: PCV-GEN No. 22 Subject: PC Toll-Free Hot Line Discontinued Date: April 22, 1998 Symptom: (****) The Toll-Free Technical Hot Line for VAIO computers has been discontinued. Solution: Please contact the following Technical Information Center personell for all computer related technical support issues. Geographic Region Contact Telephone Number West Coast Dan Barnett 781-251-0274 Mid-West Jim Grignon 781-251-0276 North East Neil Noveletsky 781-251-0275 South East Karl Williams 781-251-0277 ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Computer CSI-116 Model: PCV-200, PCV-220, PCV-240, PCV-210, PCV- No. 23 230 Subject: Processor Speed Must Be Set When Replacing Date: April 20, 1998 The Main Board Symptom: (****) When replacing the Main Board, the processor speed must be set to the proper speed for the associated model. Solution: Set the appropriate processor speed for the associated model as follows: Caution: Be sure that the system is powered off before setting the main board System Configuration jumper J8B2! 1. Move the main board jumper J8B2 from pins 1&2 (Normal position) to pins 2&3 (Configure position) and power the system on. Refer to the Main Board diagram below for details on the location of jumper J8B2. Note: Jumper J8B2 may already be set to the Configuration position. Configuration Jumper J8B2 OM06055 Main Board Configuration Jumper Location (continued) AUTOFLAGGED -YES Computer Products Service Bulletin No. 023 2. The system will automatically boot to the “BIOS Setup Utility” screen. 3. Change the “Processor Speed” setting by hitting the Enter key and selecting the appropriate speed for the associated model. Depress the Enter key when the proper selection is highlighted. 4. Depress the Right Arrow key until the “Exit” menu selection is highlighted. Hit the Enter key to “Exit Saving Changes”. 5. Depress the Enter key to confirm the “Setup Confirmation” dialogue box. 6. The system will exit the “BIOS Setup Utility” and the following prompt will be presented: “Jumper must be returned to normal position for settings to take effect. It is safe to turn the system off now.” 7. Power the system off and return jumper J8B2 to pins 1&2 (Normal position). 8. Power on the system and depress the F3 key when prompted during boot. Confirm that the appropriate processor speed for the associated model is displayed on the boot screen. ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Computer CSI-116 Model: Subject: Symptom: () Solution: PCV-GEN, PCG-GEN No. 25 Access to Latest Sony BIOS/Software Updates Date: February 18, 1999 Where to get the latest Sony BIOS or Software updates All of the latest BIOS/software updates can be downloaded from the Sony VAIO Web site. (http://www.ita.sel.sony.com/support/pc/softupdates.html) The processes for updating the BIOS may vary from unit to unit, so verify procedure for the units you are repairing. When repairing a customers unit, it is not recommended that you update the customer’s BIOS version unless it will cure the customer particular problem. Doing so may impact the overall operation of their unit and generate operational misunderstandings. You could however inform the customer that a newer BIOS version is available and that they can download it from the Sony Web site listed above. This site URL address can be given out to customers. If a customer’s BIOS is updated, it is recommended that documentation on the new BIOS be returned with the unit (a printout of the web site page would be fine). While not a requirement, it is a good practice to update the BIOS when repairing dealer stock. ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Computer CSI-116 Model: PCG-505F, PCG-505FX No. 26 Subject: Low microphone record level Date: February 18, 1999 Symptom: (156X) Low audio levels when recording with microphone Solution: Increase the microphone recording level. 1. Double click on the speaker icon that is located on the right side of the task bar. This opens the Volume Control box 2. From the Options drop down menu, look for a checkmark next to the Advanced Controls line. Go to step 5 if there is a checkmark 3. Click once on the Advanced Controls line. This will place a checkmark on the line and close the menu box. 4. Open the menu box again by clicking on the Options drop down menu. Confirm that the Advanced Controls line is checked. Do not exit. 5. Select Properties. 6. Enable (click) Recording. In the Show the following volume controls scroll window, enable Microphone, then click OK. 7. In the Recording Control box, increase the Recording and Microphone volume control sliders to maximum. 8. Close the Recording Control box. ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Computer CSI-116 Model: PCG-505F, PCG-505FX No. 27 Subject: Audio feedback (howl) when recording Date: February 18, 1999 Symptom: (F556) Audio feedback (howl) is produced when recording with the built in microphone. Solution: Disable the record audio monitor function. 1. Double click on the speaker icon that is located on the right side of the task bar. This opens the Volume Control box 2. From the Options drop down menu, look for a checkmark next to the Advanced Controls line. Go to step 5 if there is a checkmark 3. Click once on the Advanced Controls line. This will place a checkmark on the line and close the menu box. 4. Open the menu box again by clicking on Options drop down menu. Confirm that the Advanced Controls line is checked. Do not exit. 5. Select Properties. 6. Enable (click) Recording. In the Show the following volume controls scroll window, enable Microphone, then click OK. 7. In the Recording Control box, increase the Recording and Microphone volume control sliders to maximum. This will provide a more desireable recording signal level. Although this step is not related to the feedback problem, it is very easy to do at this point. 8. Click on the Advanced button. This opens the Advanced Controls for Recording Control box. Disable (uncheck) 1 Recording Input Monitor, then click Close. 9. Open the Options drop down menu and disable (uncheck) the Advanced Controls options. 10. Close the Recording Control box. ************************************************************************