Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Multi-Disc Players CSV-5 Model: Subject: Symptom: (**) Solution: DVP-S3000 No. 46 IC SOLDER CONNECTIONS Date: February 5, 1998 The MB-80 board may be using the new soldering technique as illustrated in the picture below. This is actually an improvement to prevent solder bridges between the fine-pitched IC leads. Please note that intermittent solder connections can happen, particularly on IC312. If you are experiencing no DVD play, it may be caused by intermittent solder connections on IC312. Please resolder the IC carefully then retest the unit. Applicable S/N: 809051 to 813000 814251 and above. Reference: PRINTED IN USA ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Multi-Disc Players CSV-5 Model: Subject:Symptom: (112) Solution: DVP-S7000 No. 47 DVD DISC WILL NOT PLAY Date: February 5, 1998 When the DVD dual layer disc does not want to play. Confirm the following: 1. No damage or fingerprints are on the DVD disc. 2. Check the RF Level of the optical pick-up using the reference DISC HLX-503.Be in playback mode, and then check the RF Level. The RF Level can be probed at test point TP891 on the MB-75 Board. See the illustration for specifications. If the output of the optical is not within specs,replace it. REF DESCRIPTION PART NUMBER HLX-503 DVD REFERENCE DISC J-6090-069-A (SINGLE LAYER) 207 OPTICAL PICK-UP 8-820-005-02 ( KHS-180A/J1RP) Reference: T/N DVD-K975008 PRINTED IN USA ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Multi-Disc Players CSV-5 Model: Subject: Symptom: (xxxx) Solution: DVP-S3000, DVP-S7000 No. 48 BOARD CHANGE (TT-40) Date: March 4, 1998 The DVP-S7000 TT-701 board is being changed to a TT-40 board. The TT-40 board is already used in the DVP-S3000. Some resistors need to be changed to make the new TT-40 board compatible with a DVPS-3000 or a DVPS-7000. Order the TT-40 below the 0-Ohm resistor is also shown below. REF FORMER NEW DESCRIPTION PART NUMBER DESCRIPTION PART NUMBER TT-701 BOARD A-6065-030-A TT-40 A-6065-062-A To make the TT-40 board compatible for the DVPS-3000, or DVPS7000, check the following and modify if necessary. Use the chart below for the A-6065-062-A TT-40 Board. Resistors DVP-S3000 DVPS7000 R045 0 OHMS OPEN R128 0 OHMS OPEN R129 OPEN 0 OHMS R130 OPEN 0 OHMS APPLICABLE S/N: DVPS7000 after 835861 Reference: DVD-K985003 PRINTED IN USA ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Multi-Disc Players CSV-5 Model: DVP-S3000, DVP-S7000 No. 49 Subject: DRIVE AUTO ADJUSTMENT MAY SHOW Date: March 31, 1998 ERRORS Symptom: (7771) When in service test mode, the drive auto adjustment may report errors. This may happen when you select 0: ALL. When the unit asks for the DL test disk you may see an error when the test is running. Solution: 1 .Run the adjustment again and select each type of disc individually. 2. Select SL, CD, and DL one at a time ,and proceed with drive auto adjustment. Reference: DVD-K975010 PRINTED IN USA ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Multi-Disc Players CSV-5 Model: DVP-S300, DVP-S500D No. 50 Subject: SYSCON VERSION UPGRADE Date: August 24, 1998 Symptom: (2340) Occasionally distorted noise may be present at the start and throughout DVD playback. This distortion may be present on 5.1 output as well as analog audio output. Also block error noise can be seen if you hit pause, then playback. If Video CD is played, the menu may not be displayed. Solution: Replace the ROM of the system control micro IC803 with new version V 1.8. The ROM is on the MB-78 board. Applicable S/N all DVPS300 and DVPS500D may experience this symptom. Reference: DVD-K985005 PRINTED IN USA ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Multi-Disc Players CSV-5 Model: DVP-S300, DVP-S500D, DVP-C600D No. 51 Subject: NO POWER ON, NO OPERATION Date: November 2, 1998 Symptom: (2110) Operating the DVD player and Power on may work intermittently. This may be caused by a short circuit between the FPC terminals of the rotary encoder. This encoder is located on the front panel. Solution: Replace the rotary encoder with a new one listed in the table below Applicable S/N Range: DVPS300: 800001 to 875013 DVPS500D: 800001 to 862600 DVPC600D: 800001 to 825296 Reference: DVD-K985007 PRINTED IN USA ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Multi-Disc Players CSV-5 Model: DVP-S3000, DVP-S7000 No. 52 Subject: UNIT MAY NOT PLAY DUAL LAYER DVD. Date: November 25, 1998 Symptom: (1312) The unit may not be able to play some dual layer DVD's. Solution: Please verify following IC140 versions, using Diagnostics Test Mode Menu (Other Checks). If the DRVCon is not updated to latest version, replace IC140 as per the table below. Be sure to do the auto drive alignments after the IC140 is replaced. If the units are being repaired for the dual layer issue only, then service is done as in warranty status. Verify the repair by testing unit with a commercial Dual Layer DVD. REF DESCRIPTION PART NUMBER IC140 VERSION 1.2 (DVP-S3000) 8-759-540-72 IC140 VERSION 1.3(DVP-S7000) 8-759-540-73 NOTE: DVP-S7000: R926, R927 should be zero ohms, R140 should be open. DVP-S3000: Only IC140 need to be replaced. Applicable Serial Number Range: DVP-S7000 up to 845295 DVP-S3000 all units Reference: PRINTED IN USA AUTOFLAGGED -YES ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Multi-Disc Players CSV-5 Model: DVP-S300, DVP-S500D No. 53 Subject: CLICK NOISE MAY PRESENT WITH AUDIO-Date: January 11, 1999 DIGITAL CONNECTION. Symptom: (2544) When playing a DVD disc,noise may present when pressing function buttons, for example NEXT/PREV. This noise may be heard when an Optical/Coaxial connection is made to the AC-3 Decoder. If the symptom appears then do the following. Solution: Replace the SYSCON ROM IC803 and the A/V DECODER (IC203) new version. These IC are located on the MB-78 board. REF DESCRIPTION PART NUMBER IC803 IC MSM5380022E-37GS-KDR1(VER. 2.3) 8-759-582-42 IC203 IC L64021-C-QC-27 8-759-564-38 Note: For IC803, ICMSM27C802CZ-P02GS-KDR1 (8-759-579-58) (Ver 2.3) can also be used. Reference: DVD-K985009 PRINTED IN USA ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Multi-Disc Players CSV-5 Model: DVP-S300, DVP-S500D No. 54R1 Subject: SYSCON ROM VERSION (2.3) AVAILABLE FOR Date: February 8, 1999 LISTED SYMPTOMS. Symptom: (2351) The following symptoms may appear on the DVD player. 1. Loss A/V Synchronization. Sometimes with certain DVD like "STAR GATE", "OLIVER", A/V Sync loses lock. Picture may disappear intermittently. 2. Closed Caption Display appears with the same character when the unit is in SLOW FWD playback mode. The characters should be changing. 3. Current sound status appears in which front panel displays 2/R for about 1 second, after Power on or Power down, the dimmer setting is at OFF. 4. When DVD player is placed in STOP, and then Chapter search is done, The unit will play a (TITLE) that is not the correct (TITLE) as indicated on display. 5. If CD or Video CD is stopped during play, and PLAY is pressed again. The unit may not playback. (Note: CD and Video-CD show this problem if they have short­recorded time. (About 5minutes) 6. When using the DVD Pioneer Karaoke Library Disc (Region 1) no vocal sound comes from the speaker, even if Audio Change button is pressed to change the sound. Solution: If these symptoms occur replace SYSCON ROM IC803 on the MB-78 Board Note: part # 8-759-579-58 / IC MSM27C802CZ-P02GS-K (VER 2.3) can be used also. Reference: DVD-K985008 PRINTED IN USA ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Multi-Disc Players CSV-5 Model: DVP-S300, DVP-S500D, DVP-S7700, DVP- No. 55 C600D Subject: WHEN PLAYING DUAL LAYER DVD, UNIT MAY Date: April 26, 1999 PAUSE OR STOP PLAY Symptom: (235A) When playing DUAL LAYER DVD's, the unit may pause, or stop playing the disc. This may happen when DVD playback is switching from Layer 0 to Layer 1. An error code of C13:92, may also be displayed. Solution: Please verify the following IC803 version numbers depending on models. If the SYSCON IC803 is not current version , replace regardless. If Out of Warranty units are being serviced for the DUAL LAYER SWITCHING only, then service is done as in-warranty status. MODELS REF DESCRIPTION PART NUMBER DVPS300 IC803 MSM538022E-42GS-KDR1 VERSION 2.4 8-759-594-28 DVPS500D IC803 MSM538022E-42GS-KDR1 VERSION 2.4 8-759-594-28 DVPS7700 IC803 MSM53022E-40GS-KDR1 8-759-594-26 DVPC600D IC803 MSM538022E-43GS-KDR1 8-759-598-60 Reference: DVD-K995004 PRINTED IN USA AUTOFLAGGED -YES ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Multi-Disc Players CSV-5 Model: DVP-S330 No. 57 Subject: UNIT MAY POWER OFF RIGHT AFTER POWER Date: June 18, 1999 IS TURNED ON Symptom: (1110) The DVD Player will Power Off about 2 seconds after the Power On button was pressed. If this symptom occurs please do the following. Solution: 1. Find the number which is printed close to IC601 on the MB-82/85 Board, and confirm whether it is 1 or 2. Note: If number is 2, bulletin is not applicable. 2. If the number is 1 then, Lift the Mech Deck to remove the flexible board for connector CN002 on the TK-51/54 Board. Then, put the Mech Deck back in place, and turn the unit power on. 3. Measure the INLIM Signal pin 11 CN003 on the MB/82/85 Board. If the voltage of the INLIM Signal is less than 3.2 volts: IC701 is defective and must be replaced with new one. If the voltage of INLIM Signal is over 3.2 volts IC701 is still good. : I Reference: DVD -K995012 PRINTED IN USA ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Multi-Disc Players CSV-5 Model: DVP-S330 No. 58R1 Subject: UNIT MAY POWER OFF OR FREEZE, WHEN Date: July 2, 1999 LANGUAGE (OSD) IS CHANGED Symptom: (111*) When unit is set-up (OSD) in language French, Spanish, etc., and Bit Rate History is displayed; the unit may power off. Bit rate history can be selected in advanced menu. NOTE: This is not a problem if language is setup in English, Dutch, or Danish. Solution: Replace SYSCON IC205 with improved version IC206. Version 1.95. The IC package type is different for IC206, so remove IC205 and use the PC mounts for IC206. Check Sum of IC206 is FB00 , which can be checked in TEST MODE of SYSCON DIAGNOSIS. Reference: dvd-k995008 PRINTED IN USA ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Multi-Disc Players CSV-5 Model: DVP-S300, DVP-S500D, DVP-C600D, DVP-S330, No. 59 DVP-S530D, DVP-S550D, DVP-S3000, DVP- S7000, DVP-S7700 Subject: INTRODUCTION OF NEW SERVO Date: June 18, 1999 ADJUSTMENT TEST DISC Symptom: (1181) New DVD servo adjustment discs are available. Solution: Order the DVD below. The former disc is still useable but, only new disc will be stocked when former disc is gone REF FORMER NEW DVD DISC DESCRIPTION PART NUMBER DESCRIPTION PART NUMBER DUAL LAYER DISC HLX-501 J-6090-071-A HLX-505 J-6090-089-A SINGLE LAYER DISC HLX-503 J-6090-069-A HLX-504 J-6090-088-A Reference: DVD-K995010 PRINTED IN USA ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Multi-Disc Players CSV-5 Model: DVP-S300, DVP-S500D, DVP-S7700 No. 60 Subject: ERROR CODE "E:07:00" WHEN UNIT Date: July 26, 1999 POWERS ON Symptom: (1730) Sometimes the DVD player displays Error Code "E:07:00" when the player is turned on from a stand-by mode. If this error code appears, the player will not do any functions. You must remove the power plug from AC outlet for a few seconds and connect into the outlet again. Do the following procedure if symptom occurs. Solution: Connect pin95 of IC252 to GND with wire on the MB-Board. After soldering both sides of the wire, attach SONY BOND (SC608LV) part# 7-432-912-52. Reference: DVD-K995013 PRINTED IN USA ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Multi-Disc Players CSV-5 Model: DVP-S330, DVP-S530D, DVP-S550D, DVPC- No. 61 650D Subject: A/V LIP SYNCHRONIZATION / NO SUBTITLE Date: September 20, 1999 DISPLAY Symptom: (2550) DVD Play may experience a loss of Audio/Video sync. The lip-sync offset may have 0.1 to 0.5 second duration. Also, the units may not display Sub Titles. The above symptoms may occur with some DVD titles. Solution: Confirm the serial number of the target units. Replace the SYSCON ROM. to Version 2.2 or Ver 1.6 (depending on Model). Remove and replace IC205 or IC206 (depending on the IC package type). Each model has a different part number for SYSCON ROM. Order the specific ROM from the table below. This replacement should be done to models below regardless. If Out of Warranty units are being serviced for only symptoms listed above, then service is done as In-Warranty Status. Target Serial Numbers: DVPS330 100001 to 267125 and 800001 to 849100 DVPS530D 100001 to 119840 and 800001 to 953000 DVPS550D 800001 to 875000 DVPC650D 800001 to 822000 MODEL Ref # Part Number Part Description DVPS330 IC206 Check SUM=F30C 8-759-652-92 IC M27V1602D-41MAZ060 DVPS530D IC206 Check Sum =F31C 8-759-652-99 IC M27V1602D-48MAZ060 DVPS550D IC206 Check Sum =D038 8-759-652-96 ICMR27V1602D-45MAZ060 DVPC650D IC206 Check Sum=6DAD 8-759-594-89 ICMR27V1602D-10MAZ060 Reference: dvd-k995016 PRINTED IN USA AUTOFLAGGED -YES MDP Products Service Bulletin No.61 Note: Check these Serial Numbers also. If your serial number falls within the following range, You must change the following resistors on the main board, as well as the SYSCOM ROM. After resistors are changed, perform the Drive Auto Adjustment. If unit is not in range,confirm version of SYSCON, replace if necessary, and do the Drive Adjustment. DVPS330 100001 to 135300 and 800001 to 836000 DVPS530D 800001 to 840000 DVPS550D 800001 to 843000 DVPC650D Not Applicable RESISTORS Remove and Replace with new part ************************************************************************ S Sony Service Company National Technical Services Service Bulletin A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Multi-Disc Players Model: DVP-C650D, DVP-CX850D, DVP-S330, DVP- No. 62R2 S530D, DVP-S550D Subject: UNIT POWERS OFF INTERMITTENTLY, BACK Date: April 27, 2001 TO STAND-BY MODE. Symptom: (1110) Sometimes the unit may go back to STAND BY Mode automatically,after it’s Power On is pressed. There are several solutions listed below that you can do.Check your serial number or type FL board to see if solutions below apply to the unit. Solution: 1. Confirm the Serial Number of unit. If the Serial Number of your unit is listed in the Serial Number Range below, please RESOLDER pins on IC206 from pin 23 to pin 44 on MB Board (Side A). MODEL NAME SERIAL NUMBER RANGE DVP-C650D 800001 TO 809400 DVP-CX850D 100001 TO 104010 DVP-S330 800001 TO 840985 AND 10001 TO 282515 DVP-S550D 800001 TO 865740 DVP-S530D 800001 TO 947390 AND 100001 TO 107530 Reference: DVD-K995022 PRINTED IN USA 2. Confirm Serial Number from the Table Below, and do the resistor changes if necessary MODEL NAME SERIAL NUMBER RANGE DVP-C650D 800001 to 829500 DVP-CX850D 100001 to 107822 DVP-S330 800001 to 849100 and 100001 to 232415 DVP-S550D 800001 to 976400 DVP-S530D 800001-to 962400 and 100001 to 112940 2-1 Please replace the resistors below on MB Board (Side B). R212 220 ohm change to 0 Ohms R226 10K ohm change to Open R755 5.6K ohm change to 10K ohm Ref. No. Part Number Part Name R212 1-216-864-11 RESISTOR, CHIP 0 ohms 5% 1/16W R755 1-216-833-11 RESISTOR, CHIP 10K 5% 1/16W 2-2. Change the following resistors on the FL Board (SIDE B) R251 1K ohm change to 120 ohm R252 1K ohm change to 33 ohm REF Part Number Part Name No. R251 1-216-027-91 RESISTOR, CHIP 120 5% 1/10W R252 1-216-013-91 RESISTOR, CHIP 33 5% 1/10W Note: There are several Types of FL Boards , Please check to see which one the unit has. Only US model Type is listed below. TYPE 1. FL-97/98/101 See type 1 picture below. Type 2,3,4, are non -US models DVPS330 S530D S550D TYPE 5. FL-104 Board DVP-C650D TYPE .6 FL-105 Board DVP-CX850D Note : FL Type 5 and 6 R261 and R262 are changed (similar to R251 and R252) see pictures below 3. If A or B below ,is applicable to your unit. Then do the countermeasure listed below it. A: The unit serial number does not fall under the serial numbers listed in the above 2 tables. B: Even when doing the above procedures, the unit still has the Power Off Symptom. Countermeasure 3-1 Remove resistor R412 and leave as an open, on MB Board (side A) 3-2 Connect the PC Land of R412 (IC401 pin 103) to Cn006 pin 1 with a piece of wire. Note : The last two digits on the MB Board are applicable -11 to -13 and -21 to -23. If the last 2 digits of the MB Board is -14or -24 , then the MB Board is not applicable. ************************************************************************ . Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Multi-Disc Players CSV-5 Model: DVP-C650D, DVP-CX850D, DVP-S330, DVP- No. 63R1 S530D, DVP-S550D Subject: NO EJECTING OR LOADING, UNIT MAY Date: February 11, 2000 POWER DOWN AFTER SPINDLE MOTOR ROTATES Symptoms: The Following symptoms may occur: (1619) 1. When the player is turned on, the Spindle Motor starts revolving by itself, and the player will turn off automatically. 2. When the player is turned on, the Tray does not come out. Also, the tray keeps ejecting and does not load into the player. 3. The button on Remote/Front Panel: “OPEN/CLOSE” does not work when the player is in “. Drive Manual Operation” when using TEST MODE MENU. (Refer to the Service Manual). 4. When the player goes to “ Drive Manual Operation” from TEST MODE MENU, and goes to “Servo Control” in Operation Menu - “SP(SPINDLE) ON/OFF”, “SP (SPINDLE) ON/OFF” does not work. If any above symptoms occur, then IC802 may be defected on MB board. Solution: Replace IC802 to improved one on MB Board (side B) then checks the following: After exchanging IC802, please measure the value of resistor of SPINDLE MOTOR and LOADING MOTOR on MB board with CABLE FLEXIBLE FLAT connected. Measure the value of resistance of each motor by spinning motor by your hand. SPINDLE MOTOR: has to be 8-12 ohm at CN003 between Pin 5 & Pin 6 on Reference: t/N hvdk00e001 PRINTED IN USA Multi Disc Products Service Bulletin No. 63R1 MB board. B. LOADING MOTOR: It has to be 7-12 ohm at CN011 between Pin 1 & Pin 2 on MB board. (Refer to the figure below) If motor is below 7 ohm, then, the motor may become defective. If this is the case, replace OPTICAL PICKUP. Multi Disc Products Service Bulletin No. 63R1 Please confirm whether your unit applies to any item below: 1 - 2 when, replacing IC802. Then, if it’s so, solder CAPACITOR , 0.1 uFon Motor- if necessary secure with some double sided tape. 1. Please confirm the name and part number of TK board, which is installed in each model. (Except DVP-F11. For F11, refer to NOTE #2.) If it has the target digit (last 2 digits) of part number below, connect the capacitor 0.1 uF ,between CN004 Pin 13 and Pin 14 on TK board. (Refer to the figure on the page 3 /4.) Multi Disc Products Service Bulletin No. 63R1 2. Please confirm the name and part number of MS board, which is installed in each model. (Except DVP-C650D/CX850D. These models do not have MS board inside.) If it has the target digit (last 2 digits) of part number: "-11", connect the capacitor between CN001 Pin 1 and Pin 2 on MS board. LAST 2 DIGITS OF PART # MODEL NAME NAME -11 / -12 DVP-CX850D/S330 TK-51 BOARD DVP-S530D/S550D TK-53 BOARD -11 DVP-C650D ************************************************************************ . Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Multi-Disc Players CSV-5 Model: DVP-C650D No. 64 Subject: DISPLAY READS E:27, TRAY WILL NOT Date: March 21, 2000 OPEN. Symptom: (1610) The Ribbon Cable Flex Ref#180 may get pulled out of CN009. Pulling on this cable may also cause the plastic support to break. Solution: Using plastic support, try to secure cable. Here is one type of countermeasure can be done as prevention. Use Flex tape, cable Ref 180, can be secured. Reference: Tech Dept. PRINTED IN USA ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Multi-Disc Players CSV-5 Model: DVPS-360, DVPS-560D No. 65 Subject: REPLACING THE OPTICAL PICKUP Date: June 15, 2000 Symptom: (****) Some of the Optical Pickup replacement KHM-220AAA/J1RP may need reinforcement boards to be cut smaller. The reinforced board may interfere with the Optical Pickup. If this is the case, please check and do the following. Solution: Please confirm the reinforced board that is attached to the 23 Pin- Flexible Cable, which is connecting to the Optical Pickup. Cut the part of the reinforced board shown below. When cutting, avoid damage to other signal lines, cut only the board. After cutting, it has to be 10.0 - 11.5 (mm) if you measure the length of the reinforced board from the point of the Flexible Cable. Part Number Part Name A-6062-397-A OPTICAL PICKUP KHM-220AAA/J1RP 8-820-081-03 OPTICAL PICKUP KHM-220AAA/J1RP 8-820-081-09 OPTICAL PICKUP KHM-220AAA/J1RP Reference: HVDK00E003 PRINTED IN USA ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Multi-Disc Players CSV-5 Model: DVP-C600D, DVP-C650D No. 66 Subject: NEW TABLE LOADING PART MAY REQUIRE Date: July 7, 2000 CUTTING OF BOSS, WHEN USED WITH FORMER LOADING TABLE ASSY. Symptom: (****) There is a new table loading part. Since the table loading is part of the table loading assembly. Please make sure the parts match for ref 101 and ref 102. New parts should not require any cutting. Solution: If you want to use the former table loading assembly ref 101 with the new table loading ref 102, please do the following. 1. Remove the SE board to cut the boss shown above Note: If the boss does not effect the SE board, it may not have to be cut. 2. After cutting attach SE board again, making sure no interference will occur. REF FORMER NEW DESCRIPTION PART NUMBER DESCRIPTION PART NUMBER 101 TABLE LOADING ASSY A-6062-078-A TABLE LOADING ASSY A-6062-505-A 102 TABLE LOADING 3-051-084-01 TABLE LOADING 3-051-084-04 Reference: HVD-K00E004 PRINTED IN USA ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Multi-Disc Players CSV-5 Model: DVP-FX1 No. 67 Subject: LCD SCREEN MAY GET NO BRIGHTNESS. Date: September 8, 2000 Symptom: (1321) Sometimes, the TFT PANEL LCD may have no brightness, only a black screen. This may happen when adjusting the brightness dial located on the side of the LCD panel.. Solution: Exchange the INVERTER with the new one of the LCD Note: Please use the INVERTER, which has following 2 points as the figure shows. 1. "BLACK LINE MARKING" on it. 2. The printed No. on the sheet is above No. X0530 There is high voltage in the INVERTER, please treat it with special care when you replace it. Reference: hvdk00e005 PRINTED IN USA ************************************************************************ S Sony Service Company National Technical Services Service Bulletin A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Multi-Disc Players Model: DVP-S360, DVP-S560D, DVP-S570D, DVP-C660, No. 68R1 DVP-C670D Subject: PLAYER MAY NOT PLAY CD/DVD OR VCD Date: February 4, 2002 Symptom: (111A) The DVD player may not play disc. The display may indicate "No Disc "or C:13:00" Solution: Please remove fuse F402 and replace with 0-ohm resistor on MB board (side B). Exchange the resistors R416 and R418. The original values are 150K; change them both to 82K ohms REF DESCRIPTION PART NUMBER F402 CONDUCTOR, CHIP(2012) 1-216-295-11 METL RES 0H 1/10W R416/ RESISTOR,CHIP 82K 1/16W 1-216-844-11 R418 There are 2 MB-bds used in these units depending on model. DVPS360, DVPS560D, DVPS570D (MB-86) DVPC660, DVPC670D is (MB-87) NOTE: There are currently 2 versions of MB-86 boards available. The newest version board is modified with F402 omitted from the board. NO MODIFICATION IS REQUIRED. DO NOT REPLACE F401. Old version MB-86 New version MB-86 Reference: HVDK00e007 PRINTED IN USA Multi-Disc Products Service Bulletin No. 68 Multi-Disc Products Service Bulletin No. 68 NOTE: A problem can occur if caution is not taken during the installation of the resistors. They are slightly larger than the originals and if not installed properly, can easily short with another trace. Once a short occurs, it places a heavy DC bias across the tracking coil accompanied by a little puff of smoke. To insure a greater probability of success, the resistors R416 and R418 need to be soldered in absolutely straight. If they are turned in any way, the risk of a short becomes much greater. Also it is important to use as little solder as possible. 1. Measure the resistor between Pin # 21 & Pin # 22 of the Flexible Cable, which is connected with the OPT. (See the figure below.) If the resistance between Pin # 21 & Pin # 22 is below 6 ohms, replace the OPT with a new one. 2. Perform servo adjustment after replacing components and/or optical. ************************************************************************ . Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Multi-Disc Players CSV-5 Model: DVP-C660, DVP-C670D No. 69 Subject: DVD PLAYER MAY SHUTDOWN, OR DVD Date: November 16, 2000 PLAYER FUNCTIONS MAY LOCKUP. Symptom: (2110) The DVD player may go back to STAND BY Mode if it's playing some specific DVD discs, for example "007 The World Is Not Enough / Region 1 & 4", or "INDEPENDENCE DAY / Region 1" etc.) This symptom occurs only when DVD MENU LANGUAGE, is set to some other language, than ENGLISH. Another symptom is No Jacket Picture or Genre Picture, with some specific DVD. For DVPC660 only: The DVD player may locked up and does not respond to any buttons on the units & the remote if the unit play the DVD discs as follows. Solution: Replace the Syscon ROM and confirm the check sum. MODEL REF/ DESCRIPTION PART NUMBER CHECK SUM /VERSION DVPC660 IC104,IC106/ MR27V3202E-42TPZ060 875982780 6887 / V1.5 DVPC670D IC104,IC106/ MR27V3203E-43TPZ060 875982641 2B58 / V1.5 Reference: HVDK00E009 PRINTED IN USA ************************************************************************ . Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Multi-Disc Players CSV-5 Model: DVP-S9000ES No. 70 Subject: UNIT MAY DISPLAY THIN VERTICAL LINE ON Date: December 19, 2000 TV. Symptom: (1350) Sometimes, a Thin Vertical Line may appear on TV Screen if the TV has Progressive-Ability (525P). Solution: Solder 1uH Inductor and 33pF Capacitor in series between GND and the signal of Component RCA Pin-Jack Y terminal (green) J403 on VP-52 board, Side B. NOTE: Solder L to GND on (GND side). DESCRIPTION PART NUMBER CERAMIC CAPACITOR 33PF SL 1-162-211-11 MICRO INDUCTOR 1UH 1-410-458-21 Reference: HVDK00E011 PRINTED IN USA ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Multi-Disc Players CSV-5 Model: Subject: Symptom: (2615) Solution: DVP-CX860 No. 71 DVD player intermittently will not load disc. Date: March 13, 2001 The DVD player will intermittently not load disc under high external temperature conditions (e.g. 60 degrees centigrade). The high temperature causes the Center Frame to bend. Install washers on the two screws that hold the Mechanical Deck Section to the Turn Table Assembly as illustrated in figure below. Reference: FPR-E11389485 PRINTED IN USA ************************************************************************ S Sony Service Company National Technical Services Service Bulletin A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Multi-Disc Players Model: DVP-S9000ES No. 74 Subject: "C13:00" Display Error and SACD Multi Disc Date: June 29, 2001 Problems Symptom: (2177) A. During play back, “C13:00” appears on display and unit stops playing. B. During play of an SACD Multi DISC, the following symptoms are seen: a. A-B repeat is not functioning. b. Intermittent failure of search when using program repeat. c. Index search operates intermittently d. Using the track repeat will intermittently pause the unit. Solution: For Symptom A: If the unit is version 1.7 or 1.8, change the version of IC103 on the MB board to the following part: (note: This is not a problem for units with version 1.6 and under.) Ref. No. Part Number Description IC103 6-800-723-01 MBM29D324BE-360-21 [Target Model} DVP-S9000ES : AU2 / CN2 / J1 / HK2 / UC1 / UC2 Fro Symptom B: If the unit is Version 1.8 or under, Please change the version of IC103 to the following part: Ref. No. Part Number Description IC103 6-800-723-01 MBM29D324BE-360-21 [Target Model} DVP-S9000ES : AU2 / CED / CEK / CN2 / J1 / HK2 / UC1 / UC2 Reference: HV01DVK507- PRINTED IN USA M D P Products Service Bulletin No. 74 MB-91 BOARD (SIDE B) ************************************************************************ S Sony Service Company National Technical Services Service Bulletin A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Multi-Disc Players Model: PBD-V30 No. 75 Subject: Can't Play Some Specific DVD Discs Date: June 28, 2001 Symptom: (2170) DVD player will sometimes not be able to play some specific DVD discs. The DVD player will display the error code “C13” when attempting to play the DVD disc. Example: DVD discs: “Disney’s Dinosaur” (NTSC), “Attila” (NTSC), “Adam & Eve” (NTSC) ect. Solution: Upgrade the two firmware programs on SYSCON ROM (IC808) and AV CON ROM (IC903). The new versions will be: SYSCON firmware Ver. 1.42 AV COM firmware Ver. 1.24 Verify current firmware versions using the “SELF-DIAGNOSIS FUNCTION” in section 6 of the service manual. DESTINATION PART NUMBER DESCRIPTION UC J-2500-189-3 Firmware for Service (UC) SYSCON firmware data: SR142-f.mot (Ver.1.42) AV CON firmware data: usr1240.mot (Ver. 1.24) Note: If the SYSCON ROM has been upgrade to the latest version: Ver. 1.42, it doesn’t need to be upgraded again. Ver. 1.42 had been available since spring 1999. [Note] 1 If the current SYSCON ROM version no. is below Ver.1.35 before upgrading, check the three former parts below and change them to the new parts list on the Main board. Reference: FPR-HVDK00K013 PRINTED IN USA M D P Products Service Bulletin No. 75 FORMER PARTS NEW PARTS Ref No. Part Number Ref No. Part Number Description C063 1-162-970-11 R911 1-216-864-11 CHIP Resistor 0 1/16W R642 1-216-839-11 R642 2-216-845-11 CHIP Resistor 100K 1/16W R646 1-216-821-11 R646 1-216-826-11 CHIP Resistor 2.7K 1/16W 2 Find the “Action No” on the Mecha Deck. (See Figure Below.) “Action No.” is the last digit (the right digit) of the OPT No. and the OPT No. is printed in red letters on the top of the Mecha Deck. If the “ACTION No.” is below 3, replace the Mecha Deck with the following new one. ************************************************************************ S Sony Service Company National Technical Services Service Bulletin A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Multi-Disc Players Model: DVP-S9000ES No. 76 Subject: UNIT MAY DISPLAY THIN VERTICAL LINE ON Date: June 28, 2001 TV SCREEN. Symptom: (1350) A thin verical line may sometimes appear on the screen of a TV which has Progressive-Ability:525P, when connected to the DVD players component video out while playing. Solution: Please change the parts listed below. NOTE: This action replaces the solution of Service Bulletin No. 70. Do not refer to Service Bulletin No. 70 if you take this action. Also if the set already has Service Bulletin No. 70 implemented, please reset, then take the following actions. REF. NO. PART NUMBER DESCRIPTION FL402/FL403/FL404 1-795-280-11 Filter, Low Pass R413/R414/R415 1-216-819-11 Conductor, Chip 680 ohm 5% 1/16W R419/R420/R421 1-211-978-11 Conductor, Chip 24 ohm 5% 1/16W R416/R417/R418 1-218-825-11 Conductor, Chip 120 ohm 5% 1/16W Reference: HV01DVK501 PRINTED IN USA MDP Products Service Bulletin No. 76 ************************************************************************ S Sony Service Company National Technical Services Service Bulletin A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Multi-Disc Players Model: Subject: Symptom: (1185) DVP-S360, DVP-S560D, DVP-S570D No. 77 SYSCON ROM Update Date: December 19, 2001 1. When playing Dual Layer Disc, the video may sometimes stop or is not played back normally if the Dual Layer Disc is not compatible. 2. When playing a .DVD Linear-PCM (Standard Audio of a DVD) after playing a Normal music CD (CDDA), the sound may sometimes disappear. 3. Sometimes, a CD/DVD/Video-CD wil not play. When this occurs, "No Disc" or "C:13:00" errors appear on the display. Note: In the case of Symptom No.3, it is necessary to perform the actions below AND also to perform the actions in Service Bulliten # 68 if they have not been previously performed. Solution: 1. Replace the SYSCON ROM with the improved version. Ckeck the Model Type from the table below. Each Model Type has a different part number for the SYSCON ROM. MODEL TYPE TARGET MODEL & DESTINATION TYPE 1 DVP-S350: U2 DVP-S363: U2 DVP-S360: U2 DVP-S365: PX TYPE 7 DVP-S535D: AU / E / CED / CEK DVP-S536D: CED / CEK DVP-S545D: CN / TW DVP-S560D: E / CA / U2 DVP-S565D: PX TYPE 8 DVP-S570D: UC DVP-S735D: AU / CED / CEK / E / EA / RU DVP-S745D: CN / HK / KR / SP / TW < How to check the DVD players current revision. > a. Place the DVD Player: in STANDBY Mode. b. Press first the TITLE Key, then the CLEAR Key, then the POWER Key on the emote commander. c. Find "Model Name" on the bottom of menu screen. "Model Name" should be shown like "DPX13XXX". Reference:HV01DVK506 PRINTED IN USA MDP Products Service Bulletin No. 78 2. Replace IC 106 with the SYSCON ROM from the table below. MODEL TYPE Ref. No. PART NUMBER DESCRIPTION TYPE 1 IC106 8-759-828-72 IC MR27V1602E-39TPZ060 TYPE 7 IC106 6-800-101-01 IC MR27V3202E-A4TPZ060 TYPE 8 IC106 6-800-102-01 IC MR27V3202F-A5TPZ060 3. Confirm CHECK SUM by using the SYSCON DIAGNOSTIC in TEST MODE. Each model has a different CHECK SUM as shown in the table below. 4. Perform all Servo Adjustments after exchanging IC106. MODEL TYPE CHECK SUM SYSCON ROM VERSION TYPE 1 3B9F Ver. 2.1 TYPE 7 4ECE Ver. 1.6 TYPE 8 21EF Ver. 1.6 ************************************************************************ S Sony Service Company National Technical Services Service Bulletin A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Multi-Disc Players Model: DVP-F5/FX1, DVP-NC600, DVP-NS300, DVP- No. 79 NS400D, DVP-NS700P Subject: DVD TEMPORARILY FREEZES WITH BLACK Date: February 8, 2002 SCREEN Symptom: (X185) When Playing Disney DVD Disc “Snow White”, the following symptom appears. Procedure: 1. Select DVD menus in the following order; “Menu” > “Bonus Feature” > “Audio Commentary” > “ON” 2. Playback starts automatically. 3. When Chapter 22 ends, the picture freezes with a black screen for about 2 minutes before continuing on to Chapter 23 Solution: Exchange the SYSCON IC with the following parts: Model Name Ref.No PN Description Ver Checksum DVP-F5/FX1 IC004 680150701 MR27V1602E-1020UC 3.00 B87A DVP-NC600 IC107/108 680173601 MR27V3202F-3CTPZ 2.0 8FFA DVP-NS300 IC107/108 680172901 MR27V1602E-DO7TPZ 2.0 BE49 DVP-NS400D IC107/108 680173401 MR27V3202F-3ATPZ 2.0 73D1 DVP-NS700P IC107/108 680173501 MR27V3202F-3BTPZ 2.0 53E8 Reference: HV02DVK504 PRINTED IN USA MDP Products Service Bulletin No. 79 DVP-F5/FX1 NOTE: DVP-F5/FX! If IC004 is mounted, remove and mount improved IC004 (680150701) onto the pattern of IC007 that occupies the same space on the board with a different DIP configuration. Then mount R024 10k onto the vacant land position next to IC004. Ref no P/N Description R024 121683311 RES, CHIP 10K (1608) DVP-NS700P Please perform all Servo Adjustments after SYSCON upgrade. ************************************************************************ Service Bulletin Symptom: 1. Sound can't be recorded on the VHS with following procedure. "PLAYBACK" -> "PAUSE" -> "PEC" -> "PAUSE" 2. Abnormal picture was recorded if using VHS Pause or Rec during DVD Rec. Solution: HV06DVK522 Sony of Canada Ltd. -Technical Services Department Service Bulletin Sony of Canada Ltd. -Technical Services Department ************************************************************************ Service Bulletin Symptom: • The tray does not open before performing "Easysetup". • No playback of JPEG pictures rotated on the PC. • Abnormal colours in the recorded title when turning off the power after performing a timer recording via VIDEO IN or S VIDEO IN. Solution: Upgrade the firmware to the version GM1.06 as explained below. Procedure: • Press [EJECT] and place the update disc on the tray. • Close the tray and wait until the LOAD is done. A time indication will appear on the front panel display and a firmware update window will be displayed on the monitor screen. • Select "Yes" by pushing [ENTER] on the remote control. • After about 10 s, "Verup start" will appear on the front panel display and the update procedure will start. The total update takes around 10 min. to complete. • When the update is completed, "Finish!!" will appear on the front panel display and the disc will be ejected automatically. Remove the disc from the tray. • Press the [POWER] button on the front panel for about 10 s until the mes sage "WELCOME" is displayed on the front panel display. • The tray will close and the set will go in Standby mode. HV06DVK523 Sony of Canada Ltd. -Technical Services Department ************************************************************************ Service Bulletin Symptom: • The tray does not open before performing "Easysetup". . • Abnormal colours in the recorded title when turning off the power after performing a timer recording via VIDEO IN or S VIDEO IN. Solution: Upgrade the firmware to the version 2.02 as explained below. Procedure: • Press [EJECT] and place the update disc on the tray. • Close the tray and wait until the LOAD is done. A time indication will appear on the front panel display and a firmware update window will be displayed on the monitor screen. • Select "Yes" by pushing [ENTER] on the remote control. • After about 10 s, "Verup start" will appear on the front panel display and the update procedure will start. The total update takes around 10 min. to complete. • When the update is completed, "Finish!!" will appear on the front panel display and the disc will be ejected automatically. Remove the disc from the tray. • Press the [POWER] button on the front panel for about 10 s until the message "WELCOME" is displayed on the front panel display. • The tray will close and the set will go in Standby mode. HV06DVK525 Sony of Canada Ltd. -Technical Services Department ************************************************************************