Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Hi-Fi Products CSA-13 Model: Subject: Symptom: (261X) Solution: HCD-RXD10AV, MHC-RXD10AV No. 617 Cassette Holder Comes Off Date: January 11, 2000 The customer complains the Cassette Door comes Off when opening and closing the door. Remove burrs from the mounting of the cassette holder. Replace the cassette holder if the length (L) between the mounting tabs is less than 4 inches (103.9mm). Reference: Technical News AU-990061 PRINTED IN USA ************************************************************************ . Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Hi-Fi Products CSA-13 Model: HCD-MDX10, DHC-MDX10 No. 618 Subject: Characters added when using "Name In" Date: January 11, 2000 Function Symptom: (J13A) The customer complaint states there is unrelated information added when inputting letters while using the “Name In” Function of MD. Ex. Input – “CHECK”. Indicated in Display - “CHECK OPTIN” Solution: Replace the following with improved BOARD REF FORMER NEW DESCRIPTION PART NUMBER DESCRIPTION PART NUMBER DISPLAY IC610 TMP88CS77F­6003 8-759-582-73 MDX10 IC KIT X-4952-960-1 MD DIGITAL IC316 M30624MG-A01FP 8-759-585-60 M3062MG-A16FP 8-759-657-09 Reference: Technical News AU-99064 PRINTED IN USA ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Hi-Fi Products GEN Model: GEN-HFP No. 619 Subject: New Parts Information Date: February 7, 2000 Situation: () Improved OP Base Assy’s are available. Solution: Part Number and Description. NO. DESCRIPTION PART NUMBER 1 KSM-213ECM A-3328-816-A 2 KSM-213BKN A-3328-817-A 3 KSM-213BFN A-3328-818-A Applicable Models. NO. DESCRIPTION MODEL 1 A-3328-816-A DEVICE OPTICAL KSM-213ECM HCD-S3000, LBT-S3000, MHC-RXD2, MHC-RXD3, MHC-RXD6AV, MHC-RXD7AV 2 A-3328-817-A DEVICE OPTICAL KSM-213BKN CDP-CX200, CDP-CX210, CDP-CX220, CDP-CX225, CDP-CX230, CDP-CX240, CDP-CX250, CDP-CX260, CDP-CX270, CDP-CX681, CDP-CX70ES, CDP-CX88ES, CDP-CX90ES 3 A-3328-818-A DEVICE OPTICAL KSM-213BFN CDP-CX300, CDP-CX350, CDP-CX50, CDP-CX55, CDP-CX571, CDP-CX691, DHC-MD555, CDP-CX57, HCD-F150, HCD-F250AV, MHC-MC1, MHC-F150, HCD-F100 Reference: Technical News AU-99057 PRINTED IN USA ************************************************************************ . Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Hi-Fi Products CSA-13 Model: MDS-302 No. 621 Subject: Replacement Overwrite Head Date: February 7, 2000 Symptom: (xxxx) The replacement overwrite head contacts the mechanism frame. Solution: Remove the two protruding tips of the overwrite head P/N 150030421 before it is installed (see diagram). Reference: WRPC-AS information PRINTED IN USA ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Hi-Fi Products CSA-13 Model: PS-LX250H No. 622R1 Subject: Improved Hinge Date: August 30, 2000 Symptom: (367X) The customer complaint states the cover will not stay in an up position, or the hinge assembly is broken. A new turn table assy is now available. Solution: Use the NEW part number when ordering. REF DESCRIPTION FORMER P/N NEW P/N N/A TURN TABLE ASSY A-4672-940-A A-4672-940-B Notice: Take the serial number label off of the original turn table assy on the users set and attach it to the new turn table assy. Applicable Serial number range: 810000 ~ 8141290. Reference: Technical News AU-00002 PRINTED IN USA ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Hi-Fi Products CSA-13 Model: MDS-PC2 No. 623 Subject: No Rehearsal Playback Date: March 14, 2000 Symptom: (262X) Rehearsal playback is stopped when the AMS knob is turned in the + direction to adjust the DIVIDE or A-B ERASE rehearsal on the last track. Solution: Replace the microprocessor with the improved version. REF FORMER NEW DESCRIPTION PART NUMBER DESCRIPTION PART NUMBER IC501 M30620MC­406FP 8-759-599-90 M3062MC­785FP 8-759-675-70 Reference: Technical News AU-99061 PRINTED IN USA ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Hi-Fi Products CSA-13 Model: Subject: Symptom: (3161) Solution: CDP-CX300, CDP-CX350, CDP-CX691 No. 624 Fails to load Disc Date: March 21, 2000 The customer complaint states the unit will not load a CD. This is a result of the two Disc Holder Assemblies (Ref. #’s 259/260) separating during shipping. Replace the Holder (Disc R) Assy with the improved (pin lengthened +3mm) version. Note, the Holder Assy part number has not changed. Reference: FPR- V0074 PRINTED IN USA ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Hi-Fi Products CSA-13 Model: HCD-CP1, CMT-CP1 No. 625 Subject: Short Back Up Memory Date: April 3, 2000 Symptom: (211X) The customer complaint states that the unit will not hold memory when power is removed. Solution: Replace the back up capacitor with the improved part. REF FORMER NEW DESCRIPTION PART NUMBER DESCRIPTION PART NUMBER MAIN CAP. DOUBLE LAYER 0.1F 1-128-647-11 CAP. DOUBLE LAYER 0.22F/5.5V 1-104-906-11 Applicable Serial Number Range: 8000001 ~ 8340211 Reference: Technical News AU-00012 PRINTED IN USA ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Hi-Fi Products CSA-13 Model: HCD-MD5, DHC-MD5, DHC- No. 627 Subject: MD Cannot be Loaded Date: April 3, 2000 Symptom: (1615) The MD Disc cannot be loaded. Solution: Add regulator using the following Procedure: Reference: Technical News AU-00009 PRINTED IN USA ************************************************************************ . Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Hi-Fi Products CSA-13 Model: TA-E9000ES No. 628R1 Subject: No Sound Date: January 9, 2001 Symptom: (1510) The customer complaints of no sound. Q108 on the powerboard may be overdissipated. Solution: Replace the following components: REF FORMER NEW DESCRIPTION PART NUMBER DESCRIPTION PART NUMBER R124 4.7K 1/10W 1-208-453-41 4.7K 1 W 1-215-873-51 - - - 100 PF 1-163-117-11 Procedure: Replace any defective components. Add the 100pf capacitor in parallel to R153. Replace R124 with the 4.7K ohm 1W resistor. Applicable Serial Number Range: 800001 ~ 802746 Reference: Technical News AU-99032 PRINTED IN USA ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Hi-Fi Products CSA-13 Model: PS-LX250H No. 630 Subject: Hinge Support Available Date: May 3, 2000 Symptom: (XXXX) The customer complaint states the hinges break. Solution: Add COVER, PROTECT outlined below over the hinges. You need to open the covers slightly when you add it. If this remedy does not solve the problem, replace the TURN TABLE ASSY as outlined in Service Bulletin CSA-13 HFP #622 Reference: Technical News - AU-00013 PRINTED IN USA ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Hi-Fi Products CSA-13 Model: HCD-RXD2 (MHC-RXD2), HCD-RXD3 (MHC- No. 631 RXD3), HCD-RXD7AV (MHC-RXD7AV), HCD- RX33 (MHC-RX33), HCD-RXD6AV (MHC- RXD6AV), HCD-RX55 (MHC-RX55) Subject: Disc Does Not Sit Correctly in Disc Tray Date: May 16, 2000 Symptom: (2620) The customer complaint states the CD’s jam in the unit. The CD discs do not sit correctly in the disc tray after being played and returned to the disc tray. Solution: Replace the disc tray with the improved version outlined below. REF FORMER NEW DESCRIPTION PART NUMBER DESCRIPTION PART NUMBER N/A TURNTABLE 4-221-901-01 TURNTABLE 4-229-529-01 i Reference: Technical News AU-00018 PRINTED IN USA ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Hi-Fi Products CSA-13 Model: Subject: Symptom: (171X) Solution: CDP-CX350 No. 634 Program Malfunction in Remote Date: June 8, 2000 The set does not properly play programs over 20 STEPS when the user programs over 20 STEPS using the “Program Input” function of the RM-DX350 remote commander. The unit plays STEP 16 to 20 repeatedly. Replace the remote commander with an improved version outlined below. REF FORMER NEW DESCRIPTION PART NUMBER DESCRIPTION PART NUMBER N/A RM-DX350 1-418-254-11 RM-DX350 1-418-254-12 Note: The improved remote commander has a white mark on the inside of the battery case. Reference: Technical News - AU00003 PRINTED IN USA ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Hi-Fi Products CSA-13 Model: MDS-JA555ES No. 635 Subject: Disc does not Eject Date: June 8, 2000 Symptom: (2619) The customer complaint states that the disc gets caught in the Tray when ejecting. Solution: Add the SPACER (TRAY) between the BRACKET (TRAY) and TRAY. Perform the following steps to add the spacer: 1. Turn ON the power. 2. Open the tray and unplug the AC cord leaving the tray OPEN. 3. Turn the set upside down. 4. Remove two screws (a) from the PANEL, LOADING (b). See diagram. 5. Pull out the PANEL, LOADING (b) to the side. 6. Remove four screws (c) from the BRACKET (tray). 7. Remove the BRACKET (TRAY). 8. Atach the two SPACER (TRAY) (e) inside of the BRACKET (TRAY) (d). 9. Put back the BRACKET (TRAY) (d). 10. Put four screws (c) back on the BRACKET (TRAY). 11. Put the LOADING PANEL (b) back. 12. Put two screws (a) back on the PANEL, LOADING. 13. Turn the set over (face up). 14. Turn ON the power and make sure the unit operates correctly. Reference: Technical News AU-00022 PRINTED IN USA Hi-Fi Products Service Bulletin No. 635 Applicable Serial Number Range: 800001 ~ 800120 ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Hi-Fi Products CSA-13 Model: Subject: Symptom: (111X) Solution: MDM-5, MDM-5X2 No. 637 No Operation After BD Board is Replaced Date: July 27, 2000 After the BD board has been replaced on the MD mechanism the unit does not operate. Remove IC171 (EEPROM) from the original board and install it on the replacement BD board. Note: electrical adjustments are not needed unless the optical assembly has been replaced. Reference: Technical News AU-00029 PRINTED IN USA ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Hi-Fi Products CSA-13 Model: HCD-RXD6AV, HCD-RXD2, HCD-RXD3, MHC-No. 638 RXD6AV, MHC-RXD2, MHC-RXD3 Subject: Intermittant CD Sound Skipping Date: September 29, 2000 Symptom: (2551) The customer complains of intermittant sound skipping when playing a CD. Solution: Replace the WIRE (FLAT TYPE) with the longer wire listed. REF FORMER NEW DESCRIPTION PART NUMBER DESCRIPTION PART NUMBER 260 WIRE (FLAT TYPE) 1-783-740-11 WIRE (FLAT TYPE) 1-792-844-11 Applicable serial number range: RXD2 – 8100001 ~ 8181602 RXD3 – 8100001 ~ 8155305 RXD6 – 8100001 ~ 8140904 Reference: Technical News AU-00033 PRINTED IN USA ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Hi-Fi Products CSA-13 Model: GEN-CD No. 639 Subject: New Test CD Disc (PATD-012) Date: September 14, 2000 Symptom: (XXXX) A new test CD is being introduced as a successor to the YEDS-18. Solution: Use the following part number when ordering: Reference: Technical News AU-00036 PRINTED IN USA ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Hi-Fi Products CSA-13 Model: GEN-TAPE No. 640 Subject: New test tape is available Date: September 14, 2000 Symptom: (XXXX) A new test tape, P-4-L300J is available from WRPC-AS. Solution: The new tape is a successor to the P-4-L300. Please note: the PB level has been changed from –4db (P-4-L300) to 0db (P-4-L300J). REF FORMER NEW DESCRIPTION PART NUMBER DESCRIPTION PART NUMBER N/A P-4-L300 7-819-011-11 P-4-L300J 7-819-011-51 Reference: Technical News AU-00035 PRINTED IN USA ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Hi-Fi Products CSA-13 Model: MDS-JE530, MDS-JE630, MDS-JB930 No. 641 Subject: No Rehearsal Playback Date: September 18, 2000 Symptom: (617A) Rehearsal playback is stopped when the AMS button is turned to the + direction to adjust the position in DIVIDE or A-B ERASE rehearsal at the last track. Solution: Replace the microprocessor with the improved version. MODEL REF FORMER NEW DESCRIPTION PART NUMBER DESCRIPTION PART NUMBER JE530/ IC501 M30624MG- 8-759-643-88 M30624MG- 8-759-657-07 JE630 231FP 242FP JB930 IC800 M30624MG­232FP 8-759-643-89 M30624MG­243FP 8-759-657-08 Reference: Technical News AU-99059 PRINTED IN USA ************************************************************************ . Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Hi-Fi Products CSA-13 Model: MHC-NX1, MHC-NX3AV, DHC-MD555 No. 642 Subject: Won't Eject a CD Date: September 29, 2000 Symptom: (2620) The CD won’t eject because the disc sticks to the chucking pulley. Solution: Replace the fitting base assy with the new improved version as outlined: REF FORMER NEW DESCRIPTION PART NUMBER DESCRIPTION PART NUMBER N/A MAGNET ASSY, CHUCKING BASE A-4672-600-A A-4672-623-A BASE (MAGNET) COMPLETE A-4680-437-B (MAGNET) ASSY, FITTING ASSY N/A HOLDER (BU) ASSY X-4950-322-1 HOLDER (BU) ASSY X-4950-322-3 1. Remove the two screws holding the HOLDER (BU) ASSY. 2. Remove the black and blue insulators and replace the HOLDER (BU) ASSY with the new improved HOLDER (BU) ASSY. 3. Remove the four screws and take off the BASE (MAGNET) ASSY, FITTING. 4. Remove two screws and IN SW board. 5. Remove both the black (C) and white (A) levers. 6. Install IN SW board, black lever (A) on the new improved BASE (MAGNET) COMPLETE ASSY. 7. Apply grease, HANARL (SFL-9) 7-4000-000-00, on part A of the new improved Assy. 8. Apply HANARL grease on part B of the CHUCKING PULLEY. 9. Attach part A to part C of the new improved BASE (MAGNET) COMPLETE ASSY. Reference: Technical News AU-99041R1 PRINTED IN USA Hi.Fi Products Service Bulletin No. 642 (4) HOLDER(BU)ASSY If the above remedy does not resolve the problem of the CD sticking to the chucking pulley, then only replace the PULLEY ASSY, CHUCKING on the BASE (MAGNET) COMPLETE ASSY. Note: Please remove the copper weight from the assy and put it on the new Assy using Sony bond (P/N 7-432-916-01) or equivalent. Hi.Fi Products Service Bulletin No. 642 ************************************************************************ . Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Hi-Fi Products CSA-13 Model: CDP-CE245, CDP-CE345, CDP-CE545 No. 644 Subject: No Mechanical Operation Date: October 25, 2000 Symptom: (1161) The customer complaint states the tray does not operate or draw will not open, Solution: Replace GEAR (RM-B) and MOTOR ASSY, ROTARY (TRAY) with the improved parts. REF FORMER NEW DESCRIPTION PART NUMBER DESCRIPTION PART NUMBER 208 GEAR (RM-B) 4-224-615-01 GEAR (RM-B) 4-224-615-02 M11 MOTOR ASSY, ROTARY(TRAY) A-4672-867-A MOTOR ASSY, ROTARY(TRAY) A-4672-867-B Reference: Technical News AU-00044 PRINTED IN USA Hi-Fi Products Service Bulletin No. 644 Applicable Serial Number Range: 1. Replace both the GEAR (RM-B) and MOTOR ASSY, ROTARY(TRAY) in units found in the following serial number range. CDP-CE245 - 8100001 ~ 8125051 CDP-CE345 – 8100001 ~ 8155869 CDP-CE545 – 8100001 ~ 8108905 2. Replace only the GEAR (RM-B) in units within the following serial number range. CDP-CE245 - 8125052 ~ 8155520 CDP-CE345 – 8155870 ~ 8187082 CDP-CE545 – 8108906 ~ 8110405 ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Hi-Fi Products CSA-13 Model: Subject: Symptom: (1152) Solution: RM-TP504 No. 645 Incorrect EQ Setting Date: November 2, 2000 Using the RM-TP504 remote can result in incorrect EQ settings on the STR-V555ES. Disassemble the RM-TP504 and remove the following component. Note: This procedure applies only to units having a serial number (found under the battery cover) ending in the letter “D”. Ex.: . Use the following procedure to disassemble the remote: Place the remote face down on a work surface. Remove the battery cover by sliding it down. Remove the AA batteries and lithium button cell battery. Remove the four screws securing the rear cover. Reference: Tokyo Correspondence PRINTED IN USA Hi-Fi Products Service Bulletin No. 645 Reassemble the unit replace the batteries and perform a function test. ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Hi-Fi Products CSA-13 Model: MDS-JE330, MDS-S40 No. 646 Subject: Noise Recorded in Analog Recording Mode Date: November 29, 2000 Symptom: (2544) The customer complains of noise in the audio when recording in analog recording mode. Solution: Perform the following: Remove capacitors C301, C302 and C303 from the main board. Add the following: REF DESCRIPTION PART NUMBER NA CAPACITOR 10 PF 1-162-232-31 NA CAPACITOR 0.1 UF 1-164-159-31 Reference: Tech News AU-00048 PRINTED IN USA ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Hi-Fi Products CSA-13 Model: MDS-JA20ES No. 648 Subject: MD disc will not Eject Date: December 7, 2000 Symptom: (2629) Customer complaint states disc does not eject. Solution: Replace the HOLDER ASSY with new part (X-4949-789-6). Apply HANARL SFL-9 grease (P/N 7-400-000-00) to HOLDER ASSY where indicated. Reference: Technical News - AU-00040 PRINTED IN USA Hi-Fi Products Service Bulletin No. 648 Make sure the guard is straight before you install the new HOLDER ASSY. Applicable Serial Number range; 800001 ~ 801954 ************************************************************************ . Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Hi-Fi Products CSA-13 Model: PMC-D305 No. 650 Subject: Power cord will not plug into the connector Date: February 23, 2001 Symptom: () The shape of CN309 on the AUDIO board has been changed. The former power cord will not fit the new configuration. Solution: Replace the CORD ASSY. REF FORMER NEW DESCRIPTION PART NUMBER DESCRIPTION PART NUMBER NA CORD ASSY X-3374-496-1 CORD ASSY X-3374-496-2 Reference: Technical News AU-00023 PRINTED IN USA ************************************************************************ S Sony Service Company National Technical Services Service Bulletin A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Hi-Fi Products Model: Subject: Symptom: (1111) Solution: HCD-S300, DAV-S300 No. 651R1 No output Audio Date: June 14, 2001 No output audio. Output audio IC’s defective. After replacing audio output IC’s, or replacing complete Power board, install TN fuse board as shown below. NOTE: modification depends on particular serial number range. Find proper serial number range and perform associated modification. Description Part Number TN Board A-2007-894-A SECTION 1 Applicable Serial number Range 8300000 to 8493712 1) Do the following three pattern cuts on Power board. A) Cut line from C402 (+) side to C362 (+) side B) Cut line from C402 (+) side to C332 (+) side C) Cut line from C402 (+) side to C302 (+) side 2) Connect the wires from the TN board to the Power Board. A) Solder RED wire to C402 (+) side B) Solder WHITE wire to C362 (+) side C) Solder BLUE wire to C332 (+) side D) Solder YELLOW wire to C302 (+) side 3) Fasten wires A) Glue the wires with UL bond in three places. (part# 7-432-912-48) B) Attach the insulation tape (part# 7-632-661-0) Reference: AU-00052R1 PRINTED IN USA Hi-Fi Products Service Bulletin No. 651R1 4) Mount TN board A) Attach the insulation tape (part# 7-632-661-00) between TN board and audio board, where they may make contact. SECTION 2 Applicable Serial Number Range 8493712 and above When replacing old Power PCB with new Power PCB (part# A-442-8327-A), the TN PCB (part# A-200- 7894-A) must be hard wired as follows. Perform following wire splicing: ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Hi-Fi Products CSA-13 Model: MDS-JE440, MDS-JE640 No. 653 Subject: Intermittantly Will Not Power ON Date: February 23, 2001 Symptom: (2111) Customer complaint staes the unit intermittantly will not power ON. Solution: Replace the following component: REF FORMER NEW DESCRIPTION PART NUMBER DESCRIPTION PART NUMBER C400 3300UF/16V 1-126-936-51 10000UF/16V 1-126-939-11 1. Replace Ref# C400 CAPACITOR, 33000uF /16V, with CAPACITOR, 10000uF /16V. 2. Secure the replacement CAPACITOR with SONY BOND (7-432-912-45). Reference: Technical News AU00055R1 PRINTED IN USA ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Hi-Fi Products CSA-13 Model: PHC-Z10 No. 655 Subject: Rubbing noise heard when playing a CD Date: February 8, 2001 Symptom: (1641) The customer complains of a constant rubbing or scraping noise when playing a CD disc. Solution: Add the following part to the BU assembly: Disassemble the unit. EJECT the turntable to access the BU assembly. Reference: E-mail correspondence PRINTED IN USA Hi-Fi Products Service Bulletin No. 655 Install one, 1 mm thick washer under each of the cushions (Ref. #318 DAMPER (A)) located on the front of the BU assy. Re-assemble the unit play a CD disc. Verify that no rubbing noise can be heard. ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Hi-Fi Products CSA-13 Model: Subject: Symptom: (2610) Solution: CDP-CX400, CDP-CX450 No. 656 Malfunction in ALL DISC's Shuffle Play mode Date: March 13, 2001 The unit stops after track 1 is played in ALL DISC’s shuffle play mode with REPEAT off. The tracks 331 to 400 cannot be selected in ALL DISC’s shuffle play mode with REPEAT on. Replace IC501 on the MAIN Board with the improved IC listed below. MODEL REF FORMER NEW DESCRIPTION PART NUMBER DESCRIPTION PART NUMBER CDP- IC501 M30620MC- 8-759-655-10 M30620MC- 8-759-688-17 CX400 407FP 412FP CDP- IC501 M30622MGA- 8-759-655-09 M30622MGA- 8-759-688-16 CX450 300FP 309FP Applicable serial number range: CDP-CX400 – 8800001 ~ 8816555 CDP-CX450 – 8800001 ~ 8808208 Reference: Technical News HA01CDP501 PRINTED IN USA ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Hi-Fi Products CSA-13 Model: Subject: Symptom: (XXXX) Solution: PCLK-MN10, MDS-PC3 No. 658R1 Application Software Update Date: March 14, 2001 The supplied application software “M-Crew Version 1.00” for the PCLK-MN10/MDS-PC3 does not operate with Windows 2000/Me. An update can be downloaded from the following web site which enables you to use the “M-Crew” software on systems running Windows 2000 and Windows Me. http://www.world.sony.com/Electronics/homeaudio/down_m_crew.html Reference: Technical News HA01MDS502 PRINTED IN USA ************************************************************************ . Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Hi-Fi Products CSA-13 Model: MDS-JE440, MDS-JE640, MDS-JB940, MDS- No. 659 PC3, MXD-D4 Subject: Precaution when replacing Microprocessors Date: March 14, 2001 Symptom: (XXXX) Either IC1 or IC2 is diagnosed as defective. Solution: If either IC1 or IC2 are defective then both IC’s and peripheral parts should be changed. 1. Actions for MDS-JE440, MDS-JE640 MODEL Description Remove Add Ref Ref Description Part Number MDS-JE440 Flash ROM IC2 IC1 M380805­208GP 8-759-825-44 Micron IC1 Peripheral RB102,RB106, R16 0 OHM 1-216-864-11 Parts RB110,RB119, R52,R54,R59, R70,R1016 MDS-JE640 Flash ROM IC2 IC1 M380805­209GP 8-759-827-37 Micron IC1 Peripheral RB102,RB106, R16 0 OHM 1-216-864-11 Parts RB110,RB119, R52,R54,R59, R70,R1016 Reference: Technical News HA01MDS501 PRINTED IN USA Hi-Fi Products Service Bulletin No. 659 ************************************************************************ S Sony Service Company National Technical Services Service Bulletin A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Hi-Fi Products Model: MDM-5, MDM-7 No. 660 Subject: Change in Laser Power Specification of KMS-Date: April 26, 2001 260E Symptom: (****) The Laser power specification has changed with the introduction of a new OP (KMS­260E) Solution: Adjust the Laser power to the new specification when using the KMS-260E optical assembly. ADJUSTMENT/CHECK KMS-260A/B KMS-260E (NEW SPEC) LDPOWER ADJ “LD 0.9MW” 0.85~0.91MW 0.9~0.96NW(0.93+/-0.03) LDPOWER ADJ “LD 7.0MW” 6.90~7.10MW 7.2~7.30MW(7.25+/-0.05) LDPOWER CHK “LD 0.9MW” 0.85~0.91MW 0.9~0.96MW(0.93+/-0.03) LDPOWER CHK “LD 7.0MW” 6.80~7.20MW 7.0~7.50MW(7.25+/-0.25) How to distinguish different OP KMS-260A KMS-260B KMS-260E 1 COLOR OF GLUE (PDIC SECTION) PINK PINK WHITE 2 SHAPE OF FPD PLATE PLATE SIZE: SMALL PLATE SIZE:LRGE PLATE SIZE:SMALL A LARGE HOLE IS VISIBLE ON SL BASE A HOLE IS NOT VISIBLE ON SL BASE A SMALL HOLE IS VISIBLE ON SL BASE 3 RESISTOR FOR GENERATING APC VOLTAGE VARIABLE RESISTOR TYPE 2 VARIABLE RESISTOR TYPE 2 VARIABLE RESISTOR TYPE 3 AND FIXED CHIP RESISTOR Reference: HA01MDS503 PRINTED IN USA HI-fiProducts Service Bulletin No. 660 HI-fiProducts Service Bulletin No. 660 ************************************************************************ S Sony Service Company National Technical Services Service Bulletin A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Hi-Fi Products Model: RCD-W1 No. 661 Subject: Left and right audio signals are reversed Date: April 26, 2001 Symptom: (155X) The left and right audio channels are reversed. Solution: Add a capacitor to the spot designated for R305. Applicable serial number range: 8100001 ~ 8120000 Reference: Technical News HA01CDP502 PRINTED IN USA ************************************************************************ S Sony Service Company National Technical Services Service Bulletin A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Hi-Fi Products Model: HCD-S300, DAV-S300 No. 664 Subject: New Extension Cable Date: May 1, 2001 Situation: (****) New extension cables are available for servicing the HCD-S300. Solution: Use the following part numbers when ordering. REF DESCRIPTION PART NUMBER NA 5P 1MM J-2501-212-A NA 7P 1MM J-2501-213-A NA 27P 1MM J-2501-214-A Connect as follows: Reference: Technical News HA01STM511 PRINTED IN USA ************************************************************************ S Sony Service Company National Technical Services Service Bulletin A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Hi-Fi Products Model: HCD-MC1, HCD-MC3AV, HCD-MC300AV No. 665 Subject: Part correction in Service Manuals Front panel Date: May 22, 2001 view Symptom: (X18Z) The Front Panel View in the service manual shows incorrect information for the HOLDER, LOCK and BRACKET, (LOCK) items. Solution: Use the following when ordering replacement parts for the HCD-MC1 and HCD-MC3AV: REF REF DESCRIPTION PART NUMBER INC COR INCORRECT CORRECT INCORRECT CORRECT 67 67 HOLDER, LOCK BRACKET, 4-222-505-01 4-222-506-01 (LEFT SIDE) (LEFT SIDE) (LOCK L) 67 67A HOLDER, LOCK BRACKET, 4-222-505-01 4-222-503-01 (RIGHT SIDE) (RIGHT SIDE) (LOCK R) 66 66 BRACKET, (LOCK L) HOLDER LOCK 4-222-506-01 4-222-505-01 68 68 BRACKET, (LOCK R) HOLDER LOCK 4-222-503-01 4-222-505-01 Reference: WRPC-AS PRINTED IN USA Hi-Fi Products Service Bulletin No. 665 Use the following when ordering replacement parts for the HCD-M300AV: REF REF DESCRIPTION PART NUMBER INC COR INCORRECT CORRECT INCORRECT CORRECT 66 66 HOLDER, LOCK BRACKET, 4-222-505-01 4-222-506-01 (LEFT SIDE) (LEFT SIDE) (LOCK L) 66 66A HOLDER, LOCK BRACKET, 4-222-505-01 4-222-503-01 (RIGHT SIDE) (RIGHT SIDE) (LOCK R) 69 69 BRACKET, (LOCK L) HOLDER LOCK 4-222-506-01 4-222-505-01 70 70 BRACKET, (LOCK R) HOLDER LOCK 4-222-503-01 4-222-505-01 ************************************************************************ S Sony Service Company National Technical Services Service Bulletin A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Hi-Fi Products Model: HCD-BX3, MHC-BX3, HCD-BX5, MHC-BX5, No. 666R1 HCD-BX7, MHC-BX7 Subject: CDM58-K2D38 Mechanism Alignment Date: October 16, 2001 Situation: (161X) The alignment of the CD mechanism gears is not outlined in the service manual. Solution: Perform the following to align the CDM58-K2D38 mechanism: 1.) Align the PULLEY (S) to the three corresponding holes in the bottom plate. Reference: Operation Standard Guide PRINTED IN USA 2.) Align each of the two GEARS to the top of the PULLEY (S). Make sure the holes in the GEARS are aligned to the holes on the PULLEY (S) and Table. 3.) Set the CAM (CONTROL) gear on the top of the two gears (see picture) as indicated. Secure the CAM (CONTROL) gear with the Step screw. 4.) Set the LEVER (CHANGE) in place as shown. 5.) Slide the CAM (RELAY) in place aligning the notch in the CAM (RELAY) to the corresponding cutout located on the CAM (CONTROL) as shown. Use the screw to secure the CAM (RELAY) to the tray table. 6.) Align the disc TRAY as shown. Secure the TRAY with a screw (ref # 206). 7.) Fit the TABLE ASSY onto the CHASSIS ASSY as shown. Make sure both side of the TABEL ASSY slide into the grooves of the CHASSIS ASSY. Push the TABLE ASSY in the direction (arrow) shown until a click sound is heard. 8.) Connect the flat wire into CN702 on the DRIVER Board and secure it under the claw. Rotate PULLEY (S) counter-clockwise until the dot on the CAM (RELAY) is centered (See picture). Push the TABLE ASSY in until it locks. ************************************************************************ S Sony Service Company National Technical Services Service Bulletin A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Hi-Fi Products Model: HCD-S300, DAV-S300 No. 667 Subject: Incompatability between the new and old DVD Date: May 22, 2001 & PW-932 boards Situation: (X18Z) There is a compatability problem between the new and former types of DVD BOARD and PW-932 BOARD. The POWER LED will light orange if this combination is used. Solution: Take the following action when using a new DVD BOARD or PW-932 BOARD in combination with an old board. REF FORMER NEW DESCRIPTION PART NUMBER DESCRIPTION PART NUMBER NA DVD BOARD 1-676-634-1X DVD BOARD 1-676-634-2X NA PW-932 BOARD 1-676-640-1X PW-932 BOARD 1-676-945-1X Reference: Technical News HA01STM512 PRINTED IN USA Hi-Fi Products Service Bulletin No. 667 Repair method when using new DVD BOARD with old PW-932 BOARD. Repair method when using a new PW-932 BOARD with an old DVD BOARD. a) Connect a wire lead between CN015 pin 4 to IC905 pin 1 on the A side of the old DVD board. (see diagram) Hi-Fi Products Service Bulletin No. 667 b) Remove R936 on the B side of the old DVD board. ************************************************************************ S Sony Service Company National Technical Services Service Bulletin A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Hi-Fi Products Model: TA-N9000ES No. 669 Subject: No Sound Date: May 29, 2001 Symptom: (1111) The customer complains of no sound from the unit. You find R220 and/or R221 open. Solution: Replace R220 and R221 on MAIN BOARD with the 2 Watt Metal Oxide resistors outlined below. REF FORMER NEW DESCRIPTION PART NUMBER DESCRIPTION PART NUMBER R220 RESISTOR, FUSE 1 OHM/1W 1-213-036-61 RESISTOR, FUSE 1 OHM/2W 1-216-369-51 R221 RESISTOR, FUSE 1 OHM/1W 1-213-036-61 RESISTOR, FUSE 1 OHM/2W 1-216-369-51 Reference: Technical News - HA01AMP507 PRINTED IN USA ************************************************************************ S Sony Service Company National Technical Services Service Bulletin A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Hi-Fi Products Model: PHC-Z10 No. 671 Subject: Repair Flow Chart for CD Board Date: August 9, 2001 Situation: (XXXX) Due to the limited supply of replacement boards it is necessary to repair a defective CD board to component level. Solution: Refer to the Flow Chart when troubleshooting the CD Board: Reference: Technical News HA01STM516 PRINTED IN USA ************************************************************************ S Sony Service Company National Technical Services Service Bulletin A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Hi-Fi Products Model: DAV-S500, HCD-S500, DAV-C700, HCD-C700 No. 682 Subject: Description of Enter Button is wrong in the Date: October 22, 2001 Instruction Manual Symptom: (XXXX) The description concerning the ENTER button on the remote found in the “Controlling the TV with the supplied Remote” section of the Instruction Manual is incorrect. Solution: The correction is listed below: Applicable Serial Number Range: HCD-S500//K – 8300001 ~ 8351611 HCD-S500//M – 8800001 ~ 8804600 HCD-C700//K – 8300001 ~ 8323061 HCD-C700//M – 8800001 ~ 8800700 //K: Made in Korea, //M: Made in Malaysia Reference: Technical News HA01STM524 PRINTED IN USA ************************************************************************ S Sony Service Company National Technical Services Service Bulletin A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Hi-Fi Products Model: HCD-S500, DAV-S500 No. 685 Subject: Substitute remote for test mode jig Date: November 8, 2001 Situation: (X18Z) The RM-SS800 remote is used to place the HCD-S500 into test mode and perform electrical adjustments. The RM-SS900 can be used as a substitute jig if the original remote is not available. Solution: The part number for the RM-SS900 is 1-476-785-12. Note: Although the RM-SS900 is a suitable replacement jig for the RM-SS800 it is not a suitable replacement for RM-SS800 in regard to consumer-oriented use. Reference: Technical News HA01STM526 PRINTED IN USA ************************************************************************ S CONFIDENTIAL Sony Service Company National Technical Services Service Bulletin A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Hi-Fi Products Model: RCD-W1 No. 686 Subject: Track Mark may not set properly using CD-R 's Date: January 9, 2002 Digital Out Symptom: (257X) The track mark may not set properly when recording to another unit using the CD-R’s Digital Out. Solution: Replace IC201 on the BDR board with the improved type. After replacing IC201 you must upgrade the firmware of IC501(CDP board) from Ver. 011171 to Ver. 013311. Download the firmware update from the Sony Service Company web site and perform the upgrade. Note: you must change both IC201 and perform the upgrade to Ver. 013311 resolve the problem. REF FORMER NEW DESCRIPTION PART NUMBER DESCRIPTION PART NUMBER IC201 OT1-9790 6-700-349-01 OTI-9790CE 6-700-905-01 PROCEDURE: Check CDP Version 1. Turn “ON” RCD-W1. 2. Press “FINALIZE” button on the REMOTE. 3. Press the “0” button on the remote. 4. Press the “0” button on the remote again. 5. Ver. # is displayed on the RCD-W1’s display 6. Turn “OFF” RCD-W1. Reference: E-Mail PRINTED IN USA Connection of the RCD-W1 and PC 1. Connect the PC connection jig (J-2501-210-A), PC cable (RS-232 straight type) and PC. 2. Connect RCD-W1 to the PC. 3. Set the switch on the jig to “W” mode. 4. Turn ON the RCD-W1 and PC. RCD-W1 Display is not illuminated at this time. Note: Confirm that the OP pick-up of the CDR moves when the Power switch is in the ON position. Procedure for upgrading the CDP microprocessor. 1. Download the version-upgrade files from the applicable Sony Service web site. Perform the upgrade as show in the following procedure. Turn the set OFF. Remove the connection cable Confirm the Version. 1. Turn ON RCD-W1. 2. Press “FINALIZE” button on the REMOTE. 3. Press the “0” button on the remote. 4. Press the “0” button on the remote again. 5. Ver. # is displayed on the RCD-W1’s display 6. Turn OFF the RCD-W1. Applicable Serial number range: 8100001 ~ 8144102 ************************************************************************ S