Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Hi-Fi Products CSA-13 Model: MHC-RX70, MHC-D60, MHC-GR10AV, MHC- No. 555 D90AV Subject: Park Mode for B/U Assembly Date: March 4, 1998 Symptom: (**) When preparing a unit for shippment you must always Park the B/U assembly of the CD changer. Solution: To park the B/U Assy. perform the following procedure: 1.) Cycle the power ON, wait for the display to show the “NO DISC’ indication. 2.) While depressing the “PLAY” mode button, press the POWER button to turn the unit OFF. 3.) The unit goes into PARK MODE (POWER OFF B/U in the UP or SHIP position). Reference: FPR- T0076 PRINTED IN USA ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Hi-Fi Products CSA-13 Model: CDP-CX55 No. 556 Subject: Disc 100 Displayed Date: March 4, 1998 Symptom: (**) The customer complaint states the display shows “DISC 100” for all discs numbering 53 and higher when thier player is set up as a Megastorage™ Master Controller. Solution: Replace the microprocessor listed below. REF FORMER NEW DESCRIPTION PART DESCRIPTION PART NUM- NUMBER BER IC501 CXP84340-051Q 8-752-884-76 CXP84340-073Q 8-752-889-13 OR CXP84340-067Q Reference: Technical News AU97033 PRINTED IN USA ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Hi-Fi Products CSA-13 Model: Subject: Symptom: (222) Solution: MDS-JA50ES No. 558 EDIT, Clock Setting, Mono Recording Error Date: March 4, 1998 The customer may complain of any of the following symptoms: 1.) Incorrect COMBINE result after performing repetitive EDITS. 2.) Problem recording mono tracks 3.) Problem setting the clock/date. Replace Micon (IC202) located on the Digital Board with updated version. REF FORMER NEW DESCRIPTION PART NUMBER DESCRIPTION PART NUMBER IC202 M30610EC­1086FP 8-759-464-10 M30610EC­1086CFP 8-759-491-62 Reference: Technical News- AU97027 PRINTED IN USA ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Hi-Fi Products CSA-13 Model: HCD-ED1 No. 559 Subject: Part Reference Number Correction Date: March 4, 1998 Symptom: (**) In the exploded view in the Service Manual the incorrect reference number 161 is assigned to the part “Clutch BLK2 Assy”. Solution: The correct reference number for the part “Clutch BLK2 Assy” (X-4949-567-1) is 159. Reference: Sony Europe S/B AU00298 PRINTED IN USA ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Hi-Fi Products CSA-13 Model: MHC-F50, MHC-F100 No. 560 Subject: No CD Operation/No CD-Synchronization Date: September 15, 1998 Symptom: (**) The customer complaint may state the CD does not operate, or CD-Syncronization operation is not possible. Solution: Replace IC601 (Panel Board) with improved part. Reference: Tech news AU-97034 PRINTED IN USA ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Hi-Fi Products CSA-13 Model: MHC-RX70, MHC-RX100AV, MHC-GR10AV, No. 561 LBT-D290, LBT-D590, LBT-G3300 Subject: Memory Failure if A/C Power is Disrupted Date: April 10, 1998 when in Timer Mode Symptom: (6178) Memory failure occurs if the unit is unplugged from the A/C receptacle or a power failure occurs when the unit is in Timer Mode. Note: The HCD-RX70 and HCD-RX100AV will also lose memory if the power fails while in TUNER BAND 4. Solution: Replace the microprocessor with the improved version listed below. MODEL FORMER NEW DESCRIPTION PART NUMBER DESCRIPTION PART NUMBER HCD-RX70 IC301 8-759-464-50 UPD780018YGF -029-3BA 8-759-532-07 HCD-RX100AV IC701 8-759-468-69 UPD780018YGF -029-3BA 8-759-532-07 HCD-GR10AV IC701 8-759-468-69 UPD780018YGF -029-3BA 8-759-532-07 HCD-F50 IC301 8-759-479-45 UPD780018YGF -022-3BA 8-759-496-73 HCD-D290 IC301 8-759-459-31 UPD780018YGF -027-3BA 8-759-499-02 HCD-D590 IC301 8-759-459-31 UPD780018YGF -027-3BA 8-759-499-02 HCD-G3300 IC301 8-759-459-31 UPD780018YGF -027-3BA 8-759-499-02 Note: The p/n 8-759-447-26 for the HCD-RX70, which was printed in S/M, is incorrect. Reference: TECHNICAL NEWS AU-98005 PRINTED IN USA ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Hi-Fi Products CSA-13 Model: CDP-CA9ES, CDP-CA8ES, CDP-CA7ES, CDP- No. 562 CE505, CDP-CE405, CDP-CE305, CDP-CE515, CDP-CE415, CDP-CE315, CDP-CE215, CDP- C460Z, CDP-C360Z, CDP-C260Z, CDP-C160Z, CDP-CE105, HCD-RX66 Subject: Sound Skipping, No Play, or "NO DISC" Date: April 10, 1998 displayed Symptom: (2551) Customer complaint may state sound skips, disc stops playing, a whistling sound heard when disc is playing, or “NO DISC” indication in display. The problem is due to resonance of the Optical block and Spindle motor assy. Solution: Replace the magnet and stabilizer with improved versions outlined below. REF DESCRIPTION PART NUMBER N/A MAGNET 1-452-925-21 N/A STABILIZER 4-993-142-11 Reference: TECHNICAL NEWS - AU-98008 PRINTED IN USA ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Hi-Fi Products CSA-13 Model: Subject: Symptom: (****) Solution: HCD-G101, G202 No. 563 CD Mechanical Alignment Procedure for CD Date: May 11, 1998 Disc tray moves to correct position but does not chuck disc. The TR gears (ref. 209, 210 and 211) are out of alignment. Move the tray to align the arrow which is between disc 1&2 on the turntable with center mark on tray changer base (See picture below). Remove the turntable mounting screw ref 202) and ensure that change plate (ref 221) is in the back position. Align gears (as shown in Gear Alignment Picture) using alignment holes and marks as shown. Reassemble turntable. ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Hi-Fi Products CSA-13 Model: MDS-JE500, MDS-JE510, MDS-S37, MDS-S38 No. 565 Subject: Part Number Correction - Reference No. 254, Date: June 8, 1998 Lever (Limiter) Symptom: (**) The part number listed in the Service Manual for Ref # 254, Lever (Limiter), is incorrect. Solution: Please note the correct part number as shown below. REF DESCRIPTION PART NUMBER INCORRECT CORRECT 254 LEVER (LIMITER) 4-983-437-01 4-979-901-21 Reference: Japan Technical Bulletin AU01298 PRINTED IN USA ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Hi-Fi Products CSA-13 Model: HCD-RX70 No. 566 Subject: Part Number Correction - Reference No. 419, Date: June 8, 1998 Spring (FR), Torsion Symptom: (**) The part number listed on page 92 of the Service Manual for Ref # 419, Spring (FR), Torsion, is incorrect. Solution: Please note the correct part number as shown below. REF DESCRIPTION PART NUMBER INCORRECT CORRECT 419 SPRING (FR), TORSION 3-914-111-01 3-911-114-01 Reference: Japan Technical Bulletin AU01198 PRINTED IN USA ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Hi-Fi Products CSA-13 Model: TCD-D100 No. 567 Subject: Display Showing Remaining Battery Time Date: June 15, 1998 Doesn't Reflect The Actual Remaining Battery Time Symptom: (1122) The display showing remaining battery time is incorrect. Solution: Replace the following components: REF FORMER NEW DESCRIPTION PART NUMBER DESCRIPTION PART NUMBER R531 CHIP RESISTOR 47K OHM 1-218-887-91 CHIP RESISTOR 750 OHM 1-218-844-91 R532 CHIP RESISTOR 43K OHM 1-218-886-91 CHIP RESISTOR 1K OHM 1-218-847-91 Applicable Serial Numbers: 500000 to 515391 Reference: Technical News - GA-98020 PRINTED IN USA ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Hi-Fi Products CSA-13 Model: MDS-S38, MDS-S39 No. 569 Subject: Display Dim Date: June 29, 1998 Symptom: (1139) The customer complaint states the display is too dim. Solution: Replace the following component on the MAIN Board: REF FORMER NEW DESCRIPTION PART NUMBER DESCRIPTION PART NUMBER C522 0.01UF 20V 1-162-306-11 0.1UF 50V 1-164-159-11 Reference: Technical News AU-98012 PRINTED IN USA ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Hi-Fi Products CSA-13 Model: Subject: Symptom: (****) Solution: STR-XXX, TA-XXX No. 573 DTS Surround Test Disc Date: July 27, 1998 A DTS (Digitial Theater Sound) test disc is now available. Load the DTS test disc into a CD player that has a digital output. Connect the CD players digital output to the digital input of any AV receiver/pre-amplifier capable of decoding a DTS signal (STR-DA30ES etc.). Play the test disc to check DTS decoding operation. Reference: Technical News - AU98023 PRINTED IN USA ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Hi-Fi Products CSA-13 Model: LBT-G1300, SS-G1300 No. 574 Subject: Replacement Speaker Date: July 27, 1998 Symptom: (****) The part number for the replacement speaker (SP1) has changed. Solution: Use the following part number when ordering a (12cm) replacement speaker. REF FORMER NEW DESCRIPTION PART NUMBER DESCRIPTION PART NUMBER SP1 SPEAKER 1-505-709-11 SPEAKER 1-529-170-11 Reference: Technical News AU-98019 PRINTED IN USA ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Hi-Fi Products CSA-13 Model: MHC-RX55, HCD-RX55 No. 575 Subject: Sound Skipping When Playing a CD Date: August 17, 1998 Symptom: (2551) The customer complaint states the CD audio will “skip” or “jump”. Solution: Replace the following parts with the improved ones listed below. REF FORMER NEW DESCRIPTION PART NUMBER DESCRIPTION PART NUMBER 254 MAGNET 4-992-195-01 MAGNET ASSY 1-452-925-21 266 CLAMP 4-992-194-01 PULLEY(L), PRESS 4-993-142-11 N/A X X RING, MAGNET 4-213-510-01 Applicable Serial No.’s:#8100001 ~ 8120150 Reference: Technical News AU-98021 PRINTED IN USA ************************************************************************ S Sony Service Company National Technical Services Service Bulletin A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Hi-Fi Products CSA-13 Model: Subject: Symptom: (****) Solution: HCD-RX55 No. 577R1 Improved Eject Holder Available Date: October 12, 1998 A improved Eject Holder is now available through WRPC-AS. 1.) Place the “Eject Lever Spring” and “Eject Lever” through the “Eject Holder” shaft (see diagram below). 2.) Lock them in place using a 2.0 type-E ring. 3.) Apply grease at the 2 locations (arrows) shown in the figure below. Former part New Part Description Part No. Description Part No. HOLDER, EJECT 4-210-573-01 HOLDER, EJECT 4-214-682--01 STOP RING 2.0,TYPE-E 7-624-104-04 Applicable Serial Number range : 8100001~8120150 Reference: Technical News AU-98026 PRINTED IN USA ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Hi-Fi Products CSA-13 Model: Subject: Symptom: (1119) Solution: ICD-30, ICD-50 No. 578 No Power On Date: September 21, 1998 The unit will not Power ON when the power supply is interrupted (e.g. dropping the set) while the system controller is processing data. This will prevent the unit from Powering ON. Add a 0.1 uF Chip Capacitor (1-163-038-00) onto the main board. The mounting position of this capacitor is different for the two types of Main Boards used. Reference: Technical Bulletin GA03198 PRINTED IN USA ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Hi-Fi Products CSA-13 Model: HCD-ED1 No. 580R1 Subject: Part Number Correction - Reference No. 17, Date: October 19, 1998 STOP SPRING Symptom: (**) The part number listed In the Service Manual for Ref # 17, STOP SPRING, and Ref # 18 are incorrect. Solution: Please note the correct part numbers as shown below. REF DESCRIPTION PART NUMBER INCORRECT CORRECT 17 STOP SPRING 4-977-376-01 4-997-376-01 18 STOPPER 4-977-371-01 4-997-371-01 ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Hi-Fi Products CSA-13 Model: MDS-PC1, MDS-JE500, MDS-JE510, MDS- No. 582 JE700, MDS-S37, MDS-S38, MDS-S39, HCD- MD1EX, HCD-MD333 Subject: MDM-3 Mechanical Chassis Available Date: December 14, 1998 Symptom: () The MDM-3 Mechanical Chassis is now available through WRPC-AS. Solution: Use the following part number when ordering. Reference: Technical News AU-98042 PRINTED IN USA ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Hi-Fi Products CSA-13 Model: MDS-JE500, MDS-JE510, MDS-JE700, MDS- No. 584 S37, MDS-S38 Subject: Incorrect UTOC Updating Date: January 11, 1999 Symptom: (2564) The UTOC may be updated incorrectly which may cause the following symptoms: • The remaining time after recording is abnormally high. • A new recording erases the previous recording. • Playing a disc recorded with the above mentioned models may cause the message “Disc Error” to appear on some portable models. Solution: Replace the Microprocessor as listed below. MODEL REF FORMER NEW DESCRIPTION PART NUMBER DESCRIPTION PART NUMBER MDS-JE500 MDS-S37 MDS-JE510 MDS-S38 MDS-JE700 IC316 IC316 IC316 IC401 IC401 RU8X11AMF-0109 8-759-451-86 RU8X11AMF-0109 8-759-451-86 RU8X11AMF-0115 8-759-476-18 RU8X11AMF-0115 8-759-476-18 RU8X11AMF-0116 8-759-476-19 RU8X12TF-0128 RU8X12TF-0128 RU8X12TF-0129 RU8X12TF-0129 RU8X12AMF-0125 8-759-565-35 8-759-565-35 8-759-565-36 8-759-565-36 8-759-565-32 Reference: Technical Bulletin AU04198 PRINTED IN USA ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Hi-Fi Products CSA-13 Model: MDS-JE510, MDS-S39, MDS-JE320 No. 585R1 Subject: Unit randomly Powers On, cycles MD disc to Date: March 17, 1999 load/eject, Record function disabled Symptom: (3629) The Customer complaint states the unit randomly powers ON, or cycles the MD disc through a load/eject cycle, or he is unable to Record to the Disc. Solution: Replace the following components with the improved versions. (Perform the upgrade on sets with applicable serial numbers regardless of the customers symptom.) REF FORMER NEW DESCRIPTION PART NUMBER DESCRIPTION PART NUMBER ## INSULATOR 4-987-327-01 INSULATOR 4-987-327-01 S681 PUSH SWITCH (1 KEY) 1-572-467-61 PUSH SWITCH (1 KEY) 1-572-467-61 S685 PUSH SWITCH (1 KEY) 1-572-467-61 PUSH SWITCH (1 KEY) 1-572-467-61 S686 PUSH SWITCH (1 KEY) 1-762-621-21 PUSH SWITCH (1 KEY) 1-762-621-21 Applicable Serial Number: MDS-JE510 ALL MDS-JE320 up to 8901180 MDS-S39 up to 8803800 Reference: Technical News AU-99003 PRINTED IN USA AUTOFLAGGED -YES ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Hi-Fi Products CSA-13 Model: TA-E9000ES No. 586 Subject: Audio Video Synchronization in 5.1 mode Date: March 11, 1999 Symptom: (2584) The customer complains of a lip synchronization problem with certain DVD discs while in 5.1 (Dolby Digital) surround mode Solution: Download the file TAEFLASH.EXE from the appropriate Sony website and copy it to a 1.44 MB Floppy disc. Then, proceed to install the firmware upgrade as follows: Prepare the below items: 1. Self extracting FLASH overwriting program (TAEFLASH.EXE) 2. RS-232C cross cable (null modem, Inter-link cable etc.) 3. DOS/Ver. PC with RS232C port and Windows 95/ 98/ NT3.51/ NT4 installed. 4. TA-E9000ES main unit Caution!! Before starting the operation, disconnect the power amplifier or the power supply of the power amplifier. Otherwise, the operation may cause noise or power amplifier damage. Before re-supplying power to the power amplifier, be sure to disconnect RS232C cable. If connected, symptoms such as abnormal display, abnormal sound and noise may occur when turning on/off the power supply of the PC, which could either damage the power amplifier or the speakers. While implementing the FLASH overwrite program, never cut off the power supply to TA-E9000ES main unit. That could damage the flash memory installed in TA-E9000ES. Step1) Connect PC with TA-E9000ES Turn off the power supply of the PC and TA-E9000ES, and connect them with the RS-232C cross type (null modem) cable. Connect one of the cables 9 pin connectors to an available serial port (COM1, COM2) on the PC, and the other 9 pin connector to RS-232C connector located on the rear of the TA-E9000ES main unit. Inter-link connection diagram (null modem) Dsub 9pin Dsub 9pin Reference: Japan e-mail PRINTED IN USA Step 2) TA-E9000ES boot-up and FLASH WRITER startup First, power TA-E9000ES ON and boot up the PC. Make an adequate folder on the computers hard drive using Windows Explorer etc. and copy the downloaded EXE file on the 1.44 mb floppy into this folder. Double click on the TAEFLASH.EXE self extracting file to unzip the E9000.EXE and V**.BIN files. Double-click on the "E9000.exe." icon to start the FLASH Overwrite Program. The TA-E9000ES FLASH WRITER will start up with the following screen. Step 3) Select communication criteria and program file Select the COM port that was connected at Step 1 in the item "COM PORT No." of FLASH WRITER window, and select the communication speed of "BAUD RATE". In most cases, overwriting at 57,600bps is possible. Reduce the speed only when an overwrite error occurrs due to noise. Now select and open the latest FLASH program file obtained by clicking "FILE SELECT" button located on the left bottom corner of the window. Select the v***.bin file. Step 4) Implementation and completion of overwriting The version number of the selected program file is displayed in the center of the window, and to enabled it use the "START" button. Leave the items of "OPTION" as is (all items checked). Make sure TA-E9000ES power supply is on, and press "START" button located on the bottom center of the window and start upgrading. Upgrading takes about 5 minutes. While overwriting, do not touch the TA-E9000ES main unit or the PC. Progress can be confirmed at the displayed bar above the window and/or the total time counter located at the bottom of the window. Once the message "Firmware update completed" is displayed, press "OK" and terminate Overwrite program by clicking "QUIT". Turn off TA-E9000ES power supply and remove the RS-232C cable. **** Troubleshooting **** - It is normal for the power supply to go on/off several times until the end of upgrading. In case of "Communication Error" after pressing "START" button, please confirm the below points: 1. Is the power ON to TA-E9000ES main unit? 2. Are the cables connected firmly? 3. Correct RS232C cables are used? (Overwrite cannot be done with the one of straight connection cable, must be a cross or null modem type.) 4. Is Cable connected to the correct COM PORT number? 5. Is the connected COM PORT available at the PC side? (Check to see if the installed modem or serial mouse occupies that port or not.) -Please be sure to copy FLASH Overwrite program (E9000ES.EXE) and the latest FLASH program file (V**.BIN) to the hard drive before use. Booting up from the floppy disc may cause failure due to the slow access speed. -In case of unsuccessful overwriting, press "START" button and start overwriting again from the beginning. - Overwriting may fail if any other Windows applications are run during this operation. ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Hi-Fi Products CSA-13 Model: CDP-XA1ES No. 587 Subject: Disc intermittantly will not Eject Date: September 1, 1999 Symptom: (2619) The customer complaint states that the unit will intermittently not release the CD when the EJECT button is pressed. Solution: Add the following spacer to the bottom of the chucking magnet. Reference: Japan E-mail correspondence PRINTED IN USA AUTOFLAGGED -YES ************************************************************************ . CONFIDENTIAL CSA-13 Sony Service Company National Technical Services Service Bulletin A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Hi-Fi Products Model: DHC-MD7, MDS-M9 No. 588 Subject: Dim Light/Loading Motor Malfunction Date: March 29, 1999 Symptom: (1139) The customer complains of a dim light or the unit arrives with a loading motor IC malfunction. Solution: Replace C113 and C114 on the POWER BOARD with improved versions. Cut the foil pattern from CN223 (see diagram). Attach the wires from the REG M'T to the digital board as shown. Reference: Technical News AU-98046 PRINTED IN USA ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Hi-Fi Products CSA-13 Model: MDS-JE520, MDS-JB920 No. 589 Subject: Error Message "C-13 Disc Error" when using a Date: April 12, 1999 new disc Symptom: (2625) The customer complaint states the unit displays error message "C-13 Disc Error" when using a new disc. Solution: Replace the holder assy P/N (A-4680-118-H). After replacing the holder assembly test the continuity between the chassis at the holder Assy and the main board ground. (must be less than 200 ohms). If continuity reading is higher than 200 ohms reform the board spring (see picture). Reference: Technical News - AU-98049 PRINTED IN USA ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Hi-Fi Products CSA-13 Model: CDP-CX240, CDP-CX260 No. 591 Subject: In "No Delay " Play Units Enter Pause Mode Date: April 12, 1999 Symptom: (k17A) The customer complaint states, when used with a second unit and in the "No Delay" mode the Master and Slave units will both enter a "Pause" state. Solution: Replace the microprocessor in the Master unit with the improved version listed below: REF FORMER NEW DESCRIPTION PART NUMBER DESCRIPTION PART NUMBER IC501 CXP84340­209Q 8-752-895-08 CXP84340­215Q 8-752-897-70 Applicable Serial Number range: CDP-CX240 #800001 ~ 8817863 CDP-CX260 #800001 ~ 8803725 Reference: Technical News AU-99006 PRINTED IN USA ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Hi-Fi Products CSA-13 Model: DHC-MD7, CDP-M7 No. 592 Subject: Dim Display Date: May 7, 1999 Symptom: (1139) The customer complains of a dim display. Solution: Replace the following parts found on the MAIN BD: REF FORMER NEW DESCRIPTION PART NUMBER DESCRIPTION PART NUMBER C315 100MF/50V 1-126-968-11 100MF/100V 1-126-365-11 C316 100MF/50V 1-126-968-11 100MF/100V 1-126-365-11 Reference: Technical News AU-98044 PRINTED IN USA ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Hi-Fi Products CSA-13 Model: TA-E9000ES, RM-TP501E No. 593R1 Subject: Dim backlight and Short Battery Life Date: August 6, 1999 Symptom: (1117) The customer complains of a dim backlight and short battery life on the remote. Solution: Disassemble the remote and replace the following components with the improved versions found in upgrade kit P/N T99860041. REF FORMER NEW DESCRIPTION PART NUMBER DESCRIPTION PART NUMBER IC4 MSM538032E­11 GS-KORI N/A M27C1602CZ N/A Q18 2SC2721 N/A 2SC3265 N/A R64~R73 750 OHM N/A 240 OHM N/A To disassemble the remote: Place the remote face down a work surface. Remove the battery cover by sliding it down, in the direction of the arrow. Remove the four AA batteries and lithium button cell battery. Remove the four screws securing the rear cover. Lift the rear cover off. Replace IC4 at this time. *Add a short jumper wire from pin 43 of IC4 to the battery side of C31. *Note: Adding the jumper wire may be omitted in the version ROM IC you receive. Check the instructions that accompany your parts kit. Reference: E-Mail PRINTED IN USA Hi-Fi Products Service Bulletin No. 593R1 Remove the four screws securing the PC Board to the remotes front panel. Disconnect the ribbon cables connected to CN1 and CN2. Hi-Fi Products Service Bulletin No. 593R1 Lift the Board and LCD assembly out of the front panel housing. Caution: The LCD display is susceptable to damage and fingerprints, take all necessary precautions to reduce the possiblity of damaging the LCD display while performing the next step. Locate the three metal tabs used to secure the LCD display assembly to the PC Board. Using a pair of long nose pliers form the metal tabs to align them parallel to the opening on the board (see diagram below). Separate the LCD Display from the PC Board. Place the LCD Assembly in a safe location Turn the board over and lay it on your work surface. Remove resistors R64 to R73 and replace them with the 240 ohm resistors from the kit. Remove Q18 (2SC2721) and install the 2SC3265 transistor found in the upgrade kit. Working in reverse order of the disassembly, re-assemble the remote. Before you replace the batteries place a red label (WilsonJones or Avery .” Round RED label) inside the battery compartment wall on the left hand side of the battery compartment. Replace the batteries and verify the operation. Note: The first screen that is displayed on the LCD panel after the batteries are inserted and the remote is powered ON, will show the model number of the remote. Please verify that this screen displays RMTP501E. ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Hi-Fi Products CSA-13 Model: TA-E9000ES No. 594 Subject: Noise in Surround Mode Date: May 7, 1999 Symptom: (354X) The customer complaint states noise is heard in surround mode after the unit has been playing for awhile. Solution: Place the unit in "Cinema Studio" surround mode. Heat IC2007, 2010, and 2013 with a hot air drier for approximately three minutes. If the symptom occurs, replace all three IC's. Reference: Technical News AU-99019 PRINTED IN USA ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Hi-Fi Products CSA-13 Model: Subject: Symptom: (K17A) Solution: CDP-CE525, CDP-CX57 No. 595 In "No Delay" Play Units Enter Pause Mode Date: May 7, 1999 The customer complaint states when used with a second unit as a Master and Slave configuration the units will enter a Pause state in when in the "No Delay" mode. Replace the microprocessorin the Master unit with the improved version listed below. MODEL REF FORMER NEW DESCRIPTION PART DESCRIPTION PART NUMBER NUMBER CDP-CE525 IC302 CXP84648­019Q 8-752-893-90 CXP84648­052Q 8-752-903-29 CDP-CX57 IC501 CXP84340­071Q 8-752-891-32 CXP84340­214Q 8-752-905-17 Reference: Technical News AU-99018 PRINTED IN USA ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Hi-Fi Products CSA-13 Model: STR-DA50ES, RM-TP501 No. 596R1 Subject: Dim backlight and Short Battery Life Date: August 6, 1999 Symptom: (1117) The customer complains of a dim backlight and short battery life on the remote. Solution: Disassemble the remote and replace the following components with the improved versions found in upgrade kit P/N T99860652. REF FORMER NEW DESCRIPTION PART NUMBER DESCRIPTION PART NUMBER IC4 MSM538032E­11 GS-KORI N/A M27C1602CZ N/A Q18 2SC2721 N/A 2SC3265 N/A R64~R73 750 OHM N/A 240 OHM N/A To disassemble the remote: Place the remote face down a work surface. Remove the battery cover by sliding it down, in the direction of the arrow. Remove the four AA batteries and lithium button cell battery. Remove the four screws securing the rear cover. Lift the rear cover off. Replace IC4 at this time. *Add a short jumper wire from pin 43 of IC4 to the battery side of C31. *Note: Adding the jumper wire may be omitted in the version ROM IC you receive. Check the instructions that accompany your parts kit. Reference: E-Mail PRINTED IN USA Hi-Fi Products Service Bulletin No. 596R1 Remove the four screws securing the PC Board to the remotes front panel. Disconnect the ribbon cables connected to CN1 and CN2. Hi-Fi Products Service Bulletin No. 596R1 Lift the Board and LCD assembly out of the front panel housing. Caution: The LCD display is susceptable to damage and fingerprints, take all necessary precautions to reduce the possiblity of damaging the LCD display while performing the next step. Locate the three metal tabs used to secure the LCD display assembly to the PC Board. Using a pair of long nose pliers form the metal tabs to align them parallel to the opening on the board (see diagram below). Separate the LCD Display from the PC Board. Place the LCD Assembly in a safe location. Turn the board over and lay it on your work surface. Remove resistors R64 to R73 and replace them with the 240 ohm resistors from the kit. Remove Q18 (2SC2721) and install the 2SC3265 transistor found in the upgrade kit. Working in reverse order of the disassembly, re-assemble the remote. Before you replace the batteries place a red label (WilsonJones or Avery .” Round RED label) inside the battery compartment wall on the left hand side of the battery compartment. Replace the batteries and verify the operation. Note: The first screen which is displayed on the LCD panel after the batteries are inserted and the remote is powered ON, will supply the model number of the remote. Please verify that this screen displays RMTP501 ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Hi-Fi Products CSA-13 Model: MDS-S35, MDS-S37, MDS-S38 No. 597 Subject: Using 80 Minute Minidiscs for recording Date: May 7, 1999 Symptom: (xxxx) The Customer complaint states when recording on an 80 minute Mini disc the maximum recording indicator does not beep. Solution: This is normal, a recording can be made for the maximum of 80 minutes in Stereo and 160 minutes in Mono. Reference: Technical News AU-99011 PRINTED IN USA ************************************************************************ . Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Hi-Fi Products CSA-13 Model: HCD-F150AV, HCD-F250AV No. 598R1 Subject: Service Manual Correction Date: January 14, 2000 Symptom: (XXXX) References 52, 62, 92, 77, and 99 shown in the FRONT PANEL SECTION of the Service Manual are incorrect. Solution: Use the following FRONT PANEL SECTION diagram when ordering parts: Reference: FPR-U0248 PRINTED IN USA AUD Products Service Bulletin No. 598 ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Hi-Fi Products CSA-13 Model: CDP-ALL No. 599 Subject: New Grease for Optical Device Date: June 18, 1999 Symptom: (XXXX) When replacing the CD Optical Device (KSS-213, 240 etc.) apply a small amount of the new grease. Solution: Apply a small amount of the following grease to the areas shown below. Discontinue using EM-30L grease for this application. 1. Apply 10 drops of grease over the entire length of cog "A" on the slide rack. 2. Apply 1 drop of grease at the gap "B" of the slide rack. 3. Apply 1 drop of grease at the part "C" after the slide rack spring. CAUTION: Do not apply grease to any area other than the designated areas. Do not touch the lens or laser diode while applying grease. Reference: Technical News AU-99004 PRINTED IN USA ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Hi-Fi Products CSA-13 Model: HCD-MD333, DHC-MD333, HCD-MD313, DHC- No. 601 MD313 Subject: Part Number Correction Date: July 26, 1999 Symptom: (XXXX) Part number correction. Solution: Use the following part number when ordering the following part: REF DESCRIPTION PART NUMBER INCORRECT CORRECT INCORRECT CORRECT 154 SLIDER(CAM) LEVER(LIMITER) 4-983-437-01 4-979-901-21 Reference: Technical News AU-99025 PRINTED IN USA ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Hi-Fi Products CSA-13 Model: MDS-S37, MDS-S38, MDS-S39, MDS-PC1, MDS- No. 602 JE500, MDS-JE510, MDS-JE700, DHC-MD500, MDS-S707 Subject: Part Number Correction Date: July 26, 1999 Symptom: (XXXX) The part number and description listed in the Service manual for the Lever (limiter) is incorrect. Solution: Use the following number when ordering: REF DESCRIPTION PART NUMBER INCORRECT CORRECT INCORRECT CORRECT 254 SLIDER(CAM) LEVER(LIMITER) 4-983-437-01 4-979-901-21 Reference: Technical News AU-99022 PRINTED IN USA ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Hi-Fi Products CSA-13 Model: CMT-M11C, HMD-M11 No. 603 Subject: Part Number Correction Date: July 26, 1999 Symptom: (XXXX) Part Number Correction. Solution: Use the following part number when ordering: REF DESCRIPTION PART NUMBER INCORRECT CORRECT INCORRECT CORRECT 163 SLIDER(CAM) LEVER(CAM) 4-983-437-01 4-979-901-21 Reference: Technical n PRINTED IN USA ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Hi-Fi Products CSA-13 Model: HCD-H881D, MHC-D7, HCD-H881, MHC-881, No. 604 HCD-H991AV, MHC-991AV Subject: JOG Dial Sticks Date: July 30, 1999 Symptom: (162X) The customer complains about the JOG Dial sticking. Solution: Replace with the improved part. Reference: Technical News AU-99028 PRINTED IN USA ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Hi-Fi Products CSA-13 Model: MDS-MX1, CMT-M1 No. 605 Subject: Disc will not Load Date: July 30, 1999 Symptom: (1615) The customer complaint states the disc will not load. Solution: Add the Regulator Assembly as outlined below. Reference: Technical News AU-99033 R1 PRINTED IN USA ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Hi-Fi Products CSA-13 Model: LBT-W900AV, SS-W900AV, LBT-W300, SS-No. 606R1 W300 Subject: Speakers Rattle or Buzz Date: August 17, 1999 Symptom: (2545) The customer complaint states the speakers rattle at low frequencies or high volume levels. Solution: Perform the following: Tools Required: DESCRIPTION USAGE P/N Pry bar Remove Grill and Front Panel N/A Hot melt gun Seal Baffle Board and Cabinet N/A Cold glue Secure Front Panel and Grille T99860658 #2 phillips screwdriver Remove Duct N/A Remove the Front Panel and Speaker Grill using a thin pry bar. (Continued) Reference: Rework Assy Guide PRINTED IN USA Hi-Fi Products Service Bulletin No.606R1 Remove the “packing” gasket from the face of the duct (see picture). Remove the three screws securing the duct to the baffle board. Remove the speaker duct. Using a hot melt gun apply a consistent bead of hot melt equally over the area where the baffle board and cabinet join. Be sure to fill any visible gaps between the baffle board and cabinet during this process. If you find the back panel of the speaker cabinet is loose, perform the following: st - Identify location of loose back panel. nd - Remove screws from one of the woofers (super woofer has yellow cone paper)-re: super woofer- set it upright between grill and woofer housing (no need to disconnect terminals). rd - Hold glue gun and point tip towards area deemed loose and disperse hot melt (enough to let it run...). th - Move cabinet (TILTING MOTIONS) to allow Hot melt to run to affected area. Hi-Fi Products Service Bulletin No.606R1 Re-install the duct and packing gasket. Using the cold glue, fill the 8 C-Bores halfway. Re-install the Speaker Grille and Front Panel Assy. Secure the grille and panel assy flush to the cabinet using a rubber mallet or the palm of your hand. ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Hi-Fi Products CSA-13 Model: Subject: Symptom: (XXXX) Solution: TA-E9000ES No. 607 AC Outlet Caution Label Date: October 1, 1999 The customer complaint states that after plugging his power amplifier into the rear of the TAE-9000ES his unit lost power to the rear AC outlets. Replace the open 5A fuse (F002) located on the AC Input Bd. Afix the following label to the rear left hand corner of the TA-E9000ES top cover. Reference: Japan e-mail PRINTED IN USA AUTOFLAGGED -YES ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Hi-Fi Products CSA-13 Model: Subject: Symptom: (1541) Solution: PS-LX250H No. 609 Hum Noise Date: October 7, 1999 The customer complains of a constant hum noise when using the turntable. Perform the following: Cut Pattern “A” Add Jumper wire “B”. Applicable Serial Number Range: 8100001 ~ 8117550 Reference: Technical News AU-99051 PRINTED IN USA ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Hi-Fi Products CSA-13 Model: DHC-MDX10, HCD-MDX10 No. 610 Subject: Dim Display Date: October 7, 1999 Symptom: (1139) The customer complains of a dim display. Solution: Perform the following: REF DESCRIPTION PART NUMBER Q12 2SD1616A 8-729-142-51 22K .W 1-249-433-11 Replace Q12 (RT1N137L) with the 2SD1616A transistor. Add the 22K resistor as outlined below. Serial Number range: #8802451 ~ 8805150 Reference: Technical News AU99037 PRINTED IN USA ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Hi-Fi Products CSA-13 Model: DHC-MD555, HCD-MD555 No. 611 Subject: CD Disc will not Eject Date: October 7, 1999 Symptom: (2619) The CD cannot be ejected. The display keeps showing “Shuffle Mode”. Solution: Loosen the three screws (indicated) to leave a clearance of 3mm (0.1”). Reference: Technical News - AU-99045 PRINTED IN USA ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Hi-Fi Products CSA-13 Model: MHC-F250AV, HCD-F250AV, MHC-F150, HCD- No. 614 F150, MHC-MC1, HCD-MC1, MHC-MC3AV, HCD-MC3AV Subject: Tuner Memory Presets Deleted Date: October 7, 1999 Symptom: (1178) The customer complaint states the unit deletes tuner memory presets. Solution: Remove R560 (10K . W resistor) from the main board. Applicable Serial Number Range: HCD-F250AV - ALL HCD-F150 - ALL HCD-FR10 - ALL HCD-MC3AV -#810001 ~ 8162141 HCD-MC1 - #810001 ~ 8137172 Reference: Technical News AU-99043 PRINTED IN USA ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Hi-Fi Products CSA-13 Model: HCD-RX33 (MHC-RX33), HCD-RX55 (MHC- No. 615 RX55) Subject: Optics Cleaning for HCD-RX33/RX55 Date: November 22, 1999 Symptom: (XXXX) The Optics used in the HCD-RX33/R55 that has an *Action Number of 1 or 3 uses an Anti Dust (AD) plate that requires cleaning. Solution: Use the following method to clean the Anti Dust (AD) plate. Use a thin cotton swab (P/N J-2501-023-A) dampened with Isopropyl Alcohol to clean the plate. Place the swab into the locations outlined in the pictures below to clean the AD plate. Reference: Technical News AU-99057 PRINTED IN USA ************************************************************************