Hi-Fi Products Service Bulletin Sony Service Company -Technical Services A Division of Sony Electronics Inc. Sony Drive, Park Ridge, New Jersey 07656 CSA-13 Model: MHC-C33, MHC-C55 No. 453 Subject: R503, R504 NEW VALUES Date: October 26, 1995 Symptom: Discs Jam, or the Unit May Fail to Identify Discs Properly (165) Solution: If a customer complains of this symptom, replace R503 and R504 (on the O/C SW board) with new values to improve the disc detector sensitivity. REF FORMER NEW DESCRIPTION PART NUMBER DESCRIPTION PART NUMBER R503 300 ., 1-247-818-11 180 ., 1-247-813-81 R504 15K ., 1-249-431-11 33K ., 1-247-867-81 Note: Units manufactured since June 94 include the new resistors. The serial number range is listed below. MHC-C33 807075 and up MHC-C55 827030 and up Reference: FPR- Q1330 PRINTED IN USA PRINTED ON RECYCLED PAPER Filename: HFP0453.SB Directory: J:\SBDOC\OCT95 Template: C:\WINWORD\TEMPLATE\S_BULL.DOT Title: Subject: Author: Hoyt Wing Lee Keywords: Comments: Creation Date: 10/26/95 11:01 AM Revision Number: 2 Last Saved On: 10/26/95 11:01 AM Last Saved By: Hoyt Wing Lee Total Editing Time: 0 Minutes Last Printed On: 04/01/96 10:47 AM As of Last Complete Printing Number of Pages: 1 Number of Words: 154 (approx.) Number of Characters: 882 (approx.) ************************************************************************ Hi-Fi Products Service Bulletin Sony Service Company -Technical Services A Division of Sony Electronics Inc. Sony Drive, Park Ridge, New Jersey 07656 CSA-13 Model: CDP-C265 No. 455 Subject: Disc Table will not stop Rotating Date: November 10, 1995 Symptom: (62) The disc table (B) rotation speed is too fast and will not stop rotating. Solution: If this problem is seen, note the serial number of the unit and add the proper resistor in parallel to R459 (1.2K ohm). The additional resistor (listed below) should be added to the foil pattern side of the PCB. SERIAL NO. RANGE 8000101 - 8000682 8000001 - 8000100 8000683 - 8018074 DESCRIPTION PART NUMBER DESCRIPTION PART NUMBER 7.5K OHM 1-247-852-11 12K OHM 1-247-857-11 Reference: Technical News AU-95024 PRINTED IN USA PRINTED ON RECYCLED PAPER Filename: HFP0455.SB Directory: J:\SBDOC\NOV95 Template: C:\WINWORD\TEMPLATE\S_BULL.DOT Title: Subject: Author: Hoyt Wing Lee Keywords: Comments: Creation Date: 11/10/95 9:52 AM Revision Number: 2 Last Saved On: 11/10/95 9:52 AM Last Saved By: Hoyt Wing Lee Total Editing Time: 0 Minutes Last Printed On: 04/01/96 10:16 AM As of Last Complete Printing Number of Pages: 1 Number of Words: 147 (approx.) Number of Characters: 841 (approx.) ************************************************************************ Hi-Fi Products Service Bulletin Sony Service Company -Technical Services A Division of Sony Electronics Inc. Sony Drive, Park Ridge, New Jersey 07656 CSA-13 Model: HCD-H305, HCD-H405, HCD-H605, MHC-C305, No. 456 MHC-C405, MHC-C605 Subject: Mis-operation due to wrong position of the Date: November 10, 1995 disc tray. Symptom: (161) The disc tray may stop during operation. Solution: If a customer complains of this, replace R307 and R308 with the new values to improve tray position sensing circuit. REF FORMER NEW DESCRIPTION PART NUMBER DESCRIPTION PART NUMBER R307 RESISTOR, 10K. 1-249-429-11 RESISTOR, 1.2K. 1-249-418-11 R308 RESISTOR, 30K. 1-247-866-11 RESISTOR, 15K. 1-249-431-11 Reference: T/N# AU-95020 PRINTED IN USA PRINTED ON RECYCLED PAPER xxx Products Service Bulletin No. xxx Filename: HFP0456.SB Directory: J:\SBDOC\NOV95 Template: C:\WINWORD\TEMPLATE\S_BULL.DOT Title: Subject: Author: Hoyt Wing Lee Keywords: Comments: Creation Date: 11/10/95 9:12 AM Revision Number: 2 Last Saved On: 11/10/95 9:12 AM Last Saved By: Hoyt Wing Lee Total Editing Time: 0 Minutes Last Printed On: 04/01/96 10:15 AM As of Last Complete Printing Number of Pages: 2 Number of Words: 140 (approx.) Number of Characters: 801 (approx.) ************************************************************************ Hi-Fi Products Service Bulletin Sony Service Company -Technical Services A Division of Sony Electronics Inc. Sony Drive, Park Ridge, New Jersey 07656 CSA-13 Model: TC-WR445 No. 457 Subject: Erratic Deck Operation Date: November 10, 1995 Symptom: (62) Deck A operates erratically due to incomplete meshing of Gear (A/B) and trigger lever. Solution: Replace Gear (A/B) in the DC motor assy. See part numbers listed below. REF FORMER NEW DESCRIPTION PART NUMBER DESCRIPTION PART NUMBER M2 GEAR (A/B) 3-918-330-01 GEAR (A/B) 3-918-330-02 Applicable Serial number range:- from 826023 and up. Reference: Technical News AU-95017 PRINTED IN USA PRINTED ON RECYCLED PAPER Filename: HFP0457.SB Directory: J:\SBDOC\NOV95 Template: C:\WINWORD\TEMPLATE\S_BULL.DOT Title: Subject: Author: "tech pub" Keywords: Comments: Creation Date: 11/10/95 9:50 AM Revision Number: 2 Last Saved On: 11/10/95 9:50 AM Last Saved By: Hoyt Wing Lee Total Editing Time: 0 Minutes Last Printed On: 04/01/96 10:16 AM As of Last Complete Printing Number of Pages: 1 Number of Words: 127 (approx.) Number of Characters: 729 (approx.) ************************************************************************ Hi-Fi Products Service Bulletin Sony Service Company -Technical Services A Division of Sony Electronics Inc. Sony Drive, Park Ridge, New Jersey 07656 CSA-13 Model: HCD-D260, HCD-D560 No. 458R1 Subject: Unable to Operate Date: February 15, 1996 Symptom: (212) The unit may become inoperative or may behave erratically. Solution: Perform the following to improve the main µ-con reset circuit. REF FORMER NEW DESCRIPTION PART NUMBER DESCRIPTION PART NUMBER R1852 RESISTOR, 3.3K. 1-249-423-11 RESISTOR, 22K. 1-249-433-11 ADD CAPACITOR, 4.7µF/100V 1-124-927-11 Reference: T/N # AU-95018 PRINTED IN USA PRINTED ON RECYCLED PAPER ************************************************************************ Hi-Fi Products Service Bulletin Sony Service Company -Technical Services A Division of Sony Electronics Inc. Sony Drive, Park Ridge, New Jersey 07656 CSA-13 Model: HCD-H305, HCD-H405, HCD-H605, MHC-C305, No. 459R1 MHC-C405, MHC-C605, MHC-C33, MHC-C55 Subject: TRAY JAMS Date: February 15, 1996 Symptom: (161) The tray may jam due to the tray ass’y and stocker(Ref # 332) being out of position. This causes the sub tray to be released from the hook. Solution: Attach a spacer and a rubber cushion in order to fasten the stocker. Ref. Description Part No. 1 SPACER 4-977-341-01 2 RUBBER CUSHION 4-973-608-01 Reference: FPR-Q1661/ T/N # AU-95016 PRINTED IN USA PRINTED ON RECYCLED PAPER ************************************************************************ Hi-Fi Products Service Bulletin Sony Service Company -Technical Services A Division of Sony Electronics Inc. Sony Drive, Park Ridge, New Jersey 07656 CSA-13 Model: GEN-HIFI No. 461 Subject: A Surround Sound Test CD Is Now Available. Date: November 30, 1995 Symptom: (**) A Surround Sound Test CD is now available to aid in the verification of operation and / or repair of surround sound equipment. Solution: Order the Surround Sound Test CD SSTCD-1 as follows: Features: • Narrated tracks are included for front counter verification of surround channel operation. • “Pink Noise” tracks are included for a quick broad spectrum frequency response test of surround channels. • Discrete single-frequency test tones are included t o aid in the troubleshooting of circuits involved in the surround decoding process. • Special purpose test tracks are included to aid in the verification of noise-free surround channels and proper operation of the Dolby B-type noise reduction circuitry. • A pamphlet is included which outlines the methods by which this test CD is intended to be used. Reference: FPR- PRINTED IN USA PRINTED ON RECYCLED PAPER Filename: HFP0461.SB Directory: J:\SBDOC\NOV95 Template: C:\WINWORD\TEMPLATE\S_BULL.DOT Title: Subject: Author: Hoyt Wing Lee Keywords: Comments: Creation Date: 11/30/95 4:12 PM Revision Number: 3 Last Saved On: 11/30/95 4:13 PM Last Saved By: Hoyt Wing Lee Total Editing Time: 1 Minute Last Printed On: 04/01/96 10:21 AM As of Last Complete Printing Number of Pages: 1 Number of Words: 200 (approx.) Number of Characters: 1,143 (approx.) ************************************************************************ Hi-Fi Products Service Bulletin Sony Service Company -Technical Services A Division of Sony Electronics Inc. Sony Drive, Park Ridge, New Jersey 07656 CSA-13 Model: CDP-CX153 No. 462R1 Subject: Disc Memo Titles Randomly Deleted Date: February 15, 1996 Symptom: (**) The CDP-CX153 may randomly delete DISC MEMO titles when entered as per the Operating Instruction manual. The titles may be lost when playing discs or uploading the data to the CTRL-300 controller. Solution: Perform the following “Labeling Discs (Disc Memo)” procedure: 1.) With the front cover open, select a Disc to be labeled by turning the JOG dial until the disc number you wish to assign a Disc Memo appears in the display. 2.) Press the INPUT Button located on the front panel. to determine the character type to be entered. Each time you press the the INPUT button the display will show capital letters (ABC), small letters (abc), and numbers (123) in this order. See the Operating Instructions for details on correcting spelling mistakes. 3.) Turn the JOG DIAL to access the desired character. 4.) Press the ENTER button to enter the character. 5.) Repeat steps 1-4 until the title is entered (max. 13 characters). 6.) Press the FILE button located on the front panel. “MEMO FILE” will briefly appear on the front panel display. THE NEXT TWO STEPS ARE FOR ADDING DISCS TO GROUP FILES. REFER TO THE OPERATING INSTRUCTIONS MANUAL FOR FURTHER DETAILS ON CREATING OR LABELING GROUP FILES. IF NEWLY LABELED DISC ARE NOT TO BE ADDED TO GROUP FILES THEN MOVE ON TO STEP #9. 7.) Press the applicable GROUP 1-8 buttons (if creating a group) 8.) Press GROUP FILE button (if creating a group) 9.) Move the JOG DIAL to the next disc position, repeat steps 1-6. 10.) When you have finished labeling all of the new discs, close the front cover. The last disc that was labeled will be chucked and TOC read. Rotating the JOG DIAL, move all of the newly labeled discs, one at a time, into chucking position and press the ENTER button. This is accomplished by turning the JOG dial until the disc number which you have assigned a Disc Memo appears in the display window and the ENTER button is then Cont. Reference: FPR- Technical Dept. PRINTED IN USA PRINTED ON RECYCLED PAPER Hi-Fi Products Service Bulletin No.462R1 pressed. Example: If disc locations 40 - 45 have had DISC MEMO labels assigned to them by using the preceding steps then you must rotate the JOG dial to bring disc number 40 into the display and then press the ENTER button. Follow this procedure until all the new discs -41, 42, 43, 44, and 45 have been entered in this way. This will allow TOC to be read for each new disc. “MEMO FILE” will appear in the display each time a new disc is loaded and TOC is read. The new disc titles are now locked into memory. This unit has enough memory allocation for 200 disc titles of up to 13 characters each to be stored into memory. To view the remaining number of disc titles that can be stored press the FILE button located on the front panel. ************************************************************************ Hi-Fi Products Service Bulletin Sony Service Company -Technical Services A Division of Sony Electronics Inc. Sony Drive, Park Ridge, New Jersey 07656 CSA-13 Model: HCD-D560 No. 463 Subject: Part Number Correction - Reference No. F1903, Date: January 16, 1996 Fuse Symptom: (**) The part number listed on page 27 (Schematic) & page 99 (Parts List) of the Service Manual for Ref # F1903, Fuse (3.15A, 125V), is incorrect. Solution: When an HCD-D560 (LBT-D560) is in for service, for any reason, verify that F1903 is 4A, 125V. If not, please replace it with the correct part number below. REF DESCRIPTION PART NUMBER INCORRECT CORRECT F1903 FUSE 1-576-107-11 1-576-108-11 Reference: FPR-Fax from Tokyo PRINTED IN USA PRINTED ON RECYCLED PAPER ************************************************************************ Hi-Fi Products Service Bulletin Sony Service Company -Technical Services A Division of Sony Electronics Inc. Sony Drive, Park Ridge, New Jersey 07656 CSA-13 Model: CDP-XA7ES No. 464 Subject: Will Not Play a CD Date: January 31, 1996 Symptom: (**) When a CD is inserted and the drawer is closed the CD will intermittently not play. Solution: Change the mounting order of the spring (OP) leaf, ground lug, and flex board to the mechanical base. Applicable Serial Number Range: #800001 ~ 800255 Reference: Technical News, Sony Japan PRINTED IN USA PRINTED ON RECYCLED PAPER ************************************************************************ Hi-Fi Products Service Bulletin Sony Service Company -Technical Services A Division of Sony Electronics Inc. Sony Drive, Park Ridge, New Jersey 07656 CSA-13 Model: CDP-C445 No. 465 Subject: Drawer will not open Date: January 31, 1996 Symptom: (**) The Drawer will not open or open completely. Solution: Remove the four screws holding the cabinet top. Lift the cover off of the unit. Remove the two large brackets located at the front of the unit. Remove the small brackets (see diagram). Slide the table forward to expose the gear assy. Take care not to damage or disconnect the flex cable attached to the sensor board. Remove the Rubber cushion. (see diagram below) Rotate the large gear (ref. 111) to line up the holes with the U/D gears (ref. 114) mounting post. (See diagram) Reassemble the unit and check operation. Reference: Japan Fax NF-96003 PRINTED IN USA PRINTED ON RECYCLED PAPER Filename: HFP0465.SB Directory: J:\SBDOC\JAN96 Template: C:\WINWORD\TEMPLATE\S_BULL.DOT Title: Subject: Author: Hoyt Wing Lee Keywords: Comments: Creation Date: 01/31/96 9:38 AM Revision Number: 2 Last Saved On: 01/31/96 9:38 AM Last Saved By: Hoyt Wing Lee Total Editing Time: 0 Minutes Last Printed On: 04/01/96 8:54 AM As of Last Complete Printing Number of Pages: 1 Number of Words: 163 (approx.) Number of Characters: 931 (approx.) ************************************************************************ Hi-Fi Products Service Bulletin Sony Service Company -Technical Services A Division of Sony Electronics Inc. Sony Drive, Park Ridge, New Jersey 07656 CSA-13 Model: GENERAL No. 466 Subject: CD Mechanism Alignment Video Available Date: January 31, 1996 Symptom: (**) The CD mechanism alignment procedure for the MHC-C305 ,MHC-C33 and the CFD-606/616/and 626 is not available in the Service manual. Solution: A video tape showing the disassembly and alignment of the MHC-C305, MHC-C33 CFD-606/616, and 626 CD mechanisms is now available through Kansas City Parts. The part number for this video tape is: T-CDMECH1-96. Requests Should be mailed to : Sony Service Company Attn: Publications Department National Parts Center P.O. Box 20407Kansas City ,MO 64195 Reference: Training Video Tape PRINTED IN USA PRINTED ON RECYCLED PAPER ************************************************************************ Hi-Fi Products Service Bulletin Sony Service Company -Technical Services A Division of Sony Electronics Inc. Sony Drive, Park Ridge, New Jersey 07656 CSA-13 Model: TCD-D3 No. 467 Subject: Identifying New Loading Gear Date: January 31, 1996 Symptom: (**) The shape of the sub chassis has been changed therefore, two different types of loading gears are registered. The two types of loading gears cannot be interchanged. If the wrong type of gear is installed, gear noise would occur due to incomplete rotation. Solution: The part numbers for the New and Former loading gears are listed below. REF FORMER NEW DESCRIPTION PART NUMBER DESCRIPTION PART NUMBER 307 ORIGINAL LOADING GEAR X-3344967-6 NEW LOADING GEAR X-4944-064-1 When replacing the loading gear use the same style of gear that was removed. Use the drawing below to identify the two types of loading gear assemblies. Reference: Technical News GA-95040 PRINTED IN USA PRINTED ON RECYCLED PAPER ************************************************************************ Hi-Fi Products Service Bulletin Sony Service Company -Technical Services A Division of Sony Electronics Inc. Sony Drive, Park Ridge, New Jersey 07656 CSA-13 Model: FH-209W, FH-211W, HST-190, HST-750W, No. 473R1 TC-FX170, TC-FX211, TC-V33W, TC-W255, TC-W285, TC-W285, TC-W300, TC-W310, TC-W380, TC-W390 Subject: Plastic Screw Kit Available for Mounting Tape Date: June 14, 1996 Transport Motor Symptom: (**) The original Tape transport motor for the listed models is no longer available. Replacement motors are available under the following part numbers: X-3390-801-1, X-3390-802-1, 1-541-427-11, and 1-541-745-11. The negative (minus) side of the replacement motors are internally connected to the motor case. The case ground may damage the negative power supply in a symmetrical +,- power supply configuration. Solution: Use screw and washer kit, part number X-3371-447-1, when mounting a replacement motor in a model using a symmetrical +,- power supply. Reference: Sony Europe ref # AU00696 PRINTED IN USA PRINTED ON RECYCLED PAPER ************************************************************************ Hi-Fi Products Service Bulletin Sony Service Company -Technical Services A Division of Sony Electronics Inc. Sony Drive, Park Ridge, New Jersey 07656 CSA-13 Model: MDS-101 No. 474 Subject: No Playback of MO Discs Date: March 25, 1996 Symptom: (51) MO discs will display irregular movement on playback such as; no rotation, no focus servo, and ejecting. No problem seen when playing pre-recorded non-MO MiniDiscs. Solution: Replace C259 with the part listed below. REF FORMER NEW DESCRIPTION PART NUMBER DESCRIPTION PART NUMBER C259 1UF/50V ELECTROLYTIC CAPACITOR 1-126-193-11 1UF/50V ELECTROLYTIC CAPACITOR 1-126-301-11 Reference: AU-95034 PRINTED IN USA PRINTED ON RECYCLED PAPER Filename: HFP0474.SB Directory: J:\SBDOC\MAR96 Template: C:\WINWORD\TEMPLATE\S_BULL.DOT Title: Subject: Author: Hoyt Wing Lee Keywords: Comments: Creation Date: 03/25/96 10:04 AM Revision Number: 2 Last Saved On: 03/25/96 10:04 AM Last Saved By: Hoyt Wing Lee Total Editing Time: 1 Minute Last Printed On: 04/01/96 9:34 AM As of Last Complete Printing Number of Pages: 1 Number of Words: 129 (approx.) Number of Characters: 738 (approx.) ************************************************************************ Hi-Fi Products Service Bulletin Sony Service Company -Technical Services A Division of Sony Electronics Inc. Sony Drive, Park Ridge, New Jersey 07656 CSA-13 Model: MDS-302 No. 475 Subject: Note when replacing an Optical Block Date: March 25, 1996 Symptom: (62) After replacing an optical block, two to three minutes into playing back a 74 minute MO disc, “Retry Error” will be displayed and the sound will skip. Solution: There are two types of Optical block assemblies. In the old type a washer was added to limit the travel of the optics on the shaft. The new type of Optical block assembly has been improved and does not require the washer. Remove the white washer (see diagram below) from the shaft when replacing an older Optical block with the new type. To distinguish the difference between the old and new optical blocks see the diagram below. Reference: Technical news AU-95038 PRINTED IN USA PRINTED ON RECYCLED PAPER Filename: HFP0475.SB Directory: J:\SBDOC\MAR96 Template: C:\WINWORD\TEMPLATE\S_BULL.DOT Title: Subject: Author: Hoyt Wing Lee Keywords: Comments: Creation Date: 03/25/96 10:08 AM Revision Number: 2 Last Saved On: 03/25/96 10:08 AM Last Saved By: Hoyt Wing Lee Total Editing Time: 0 Minutes Last Printed On: 04/01/96 9:35 AM As of Last Complete Printing Number of Pages: 1 Number of Words: 164 (approx.) Number of Characters: 938 (approx.) ************************************************************************ Model: CDP-XA7ES No. 476 Subject: Unstable Display Date: May 29, 1996 Symptom: (13) The unit exhibits an unstable display. Solution: Perform the following: 1.) Cut a pattern between Q955 C, E and the negative side of C963. 2.) Connect the collector of Q956 to the negative side of C963 via a jumper wire. 3.) Change the location of the 1K resistor lead mounted to the emitter of Q956 (foil side of the board) to the emitter of Q955 (See diagram below). ************************************************************************ Hi-Fi Products Service Bulletin Sony Service Company -Technical Services A Division of Sony Electronics Inc. Sony Drive, Park Ridge, New Jersey 07656 CSA-13 Model: SEN-205, TC-FX205, TC-FX430 No. 477 Subject: Replacement Cassette Holder Available Date: March 25, 1996 Symptom: (**) The original cassette holder (A-2173-013-A or X-3318-918-1) iso longer available. Use the following part number when ordering X-3318-945-1. Solution: To correctly mount the replacement Cassette Holder, it is necessary to add the Left Spring (3-307-371-00) and the Right Spring (3-307-372-00). See diagram below. Reference: Sony Europe AU00796 PRINTED IN USA PRINTED ON RECYCLED PAPER Filename: HFP0477.SB Directory: J:\SBDOC\MAR96 Template: C:\WINWORD\TEMPLATE\S_BULL.DOT Title: Subject: Author: Hoyt Wing Lee Keywords: Comments: Creation Date: 03/25/96 10:17 AM Revision Number: 2 Last Saved On: 03/25/96 10:17 AM Last Saved By: Hoyt Wing Lee Total Editing Time: 0 Minutes Last Printed On: 04/01/96 9:36 AM As of Last Complete Printing Number of Pages: 1 Number of Words: 127 (approx.) Number of Characters: 727 (approx.) ************************************************************************ Hi-Fi Products Service Bulletin Sony Service Company -Technical Services A Division of Sony Electronics Inc. Sony Drive, Park Ridge, New Jersey 07656 CSA-13 Model: MDS-101, MDS-501, MDS-302, MDS-JA3ES No. 478 Subject: Syncro Record Operation is Not Available Date: April 5, 1996 when connected to an MDP Player Symptom: (**) Unable to Syncro record when connected to an MDP Player. This is due to different SIRCS codes used in MDP Players and CD Players. Solution: Explain to customers that Syncro record can only be used with a Sony CD player. Recording from an MDP to minidisc can be done manually using the front panel buttons or by using the individual units remote commanders. - Reference: Technical News AU-95021 PRINTED IN USA PRINTED ON RECYCLED PAPER ************************************************************************ Hi-Fi Products Service Bulletin Sony Service Company -Technical Services A Division of Sony Electronics Inc. Sony Drive, Park Ridge, New Jersey 07656 CSA-13 Model: MDS-101, MDS-501, MDS-302, MDS-503, MDS- No. 479 JA3ES, MDS-S35 Subject: Procedure for Resetting the Micon when Date: April 5, 1996 Replacing the Digital Board Symptom: (**) When replacing the Digital Board misoperation may occur when the unit is powered ON. Solution: If misoperation occurs after replacing the Digital board, perform the following procedure: Remove the power cord from the A/C recepticle. Verify that the replacement Digital board, which contains the System Control Microprocessor, has been properly installed and connected. Short the positive (+) lead of the back-up capacitor (approx. 1F/5.5V) to ground for roughly one second. Plug the power cord into the A/C recepticle and switch the unit ON. Note: When performing this operation all memory (i.e. clock/date settings, autospace, shuffle, program play, etc...) will reset and the unit will revert to the original factory settings. As these settings vary from model to model please refer to the Operating Instructions manual for details. Reference: Japan Technical News AU-95031 PRINTED IN USA PRINTED ON RECYCLED PAPER ************************************************************************ Hi-Fi Products Service Bulletin CSA-13 Model: CDP-C265, CDP-C365, CDP-C445, CDP-C545 Sony Service Company -Technical Services A Division of Sony Electronics Inc. Sony Drive, Park Ridge, New Jersey 07656 No. 480 Subject: Disc Tray Won't Open Symptom: Date: April 29, 1996 (161) The disc tray may be jammed and will not open. The U/D gear (#104) may rotate clockwise during transportation causing the mechanism to jam. Solution: If a unit comes in for service for any reason, replace the right side (facing the unit) rubber cushion with a new improved type. Please see the diagram below for location of the cushion. Applicable Serial Number Range: CDP-C365 8931001 to 8943000 CDP-C445 8808001 to 8812000, 8943001 to 8957000 CDP-C545 8803001 to 8805000 Reference: Fax From Tokyo # AU-96002 2/20/96 PRINTED IN USA Autoflagged - YES PRINTED ON RECYCLED PAPER ************************************************************************ CONFIDENTIAL ony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Hi-Fi Products CSA-13 Model: HCD-C33, HCD-C55 No. 481 Subject: Part Number Missing - Reference No. CN701, Date: April 29, 1996 17 PIN CONNECTOR (MAIN BOARD) Symptom: (**) The part numbers for Ref # CN701, 17 PIN CONNECTOR (MAIN BOARD), and for Ref # CN906 (POWER BOARD) which are shown on page 67 of the Service Manual, are not listed in the parts list. Solution: Please add the following part numbers to the Service Manual. REF DESCRIPTION PART NUMBER CN701 17 PIN CONNECTOR 1-766-529-11 (MAIN BOARD) CN906 17 PIN CONNECTOR 1-766-530-11 (POWER BOARD) Reference: Sony Canada S/B # HiFi-96-012 PRINTED IN USA PRINTED ON RECYCLED PAPER ************************************************************************ CONFIDENTIAL Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Hi-Fi Products CSA-13 Model: D-232 No. 483 Subject: Part Number Correction - Reference No. 19, Date: April 29, 1996 rear cabinet (gray) Symptom: (**) The part number listed on page 27 of the Service Manual for Ref # 19, rear cabinet (gray), is incorrect. Solution: Please note the correct part number as shown below. REF DESCRIPTION PART NUMBER INCORRECT CORRECT 19 REAR CABINET (GRAY) 4-964-184-01 4-969-184-01 Reference: Sony Europe No. GA05195 PRINTED IN USA PRINTED ON RECYCLED PAPER ************************************************************************ CONFIDENTIAL Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Hi-Fi Products CSA-13 Model: D-345 No. 484 Subject: Extension Cable Date: April 29, 1996 Symptom: (**) Need extension cable to perform troubleshooting Solution: The following extension cable is now available DESCRIPTION PART NO. DESCRIPTION POINTS CONNECTED CABLE, J-2501-095-A 2 P / 1.5MM MAIN BOARD CN-701 - S901 EXTENSION MAIN BOARD CN-702 - M901 MAIN BOARD CN-703 - M902 Reference: Tokyo Fax No. GA-95042 PRINTED IN USA PRINTED ON RECYCLED PAPER ************************************************************************ CONFIDENTIAL Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Hi-Fi Products CSA-13 Model: D-335 No. 485 Subject: Does Not Operate Date: April 29, 1996 Symptom: (12) Does not operate. Will not accept any key command and LED is distorted. Solution: If this symptom occurs: Make continuity between the upper lid and the PCB ground. 1. File the pattern of power PCB (Fig-1) lightly and clean with alcohol. 2. Add a rubber cushion on the DC Jack. (Fig-2) 3. Put the upper lid and confirm the continuity between the mount screw of upper lidand the negative battery terminal. Applicable Serial Nos: 100,001 to 251,510 Reference: Tokyo Fax No. GA-95001 PRINTED IN USA PRINTED ON RECYCLED PAPER ************************************************************************ CONFIDENTIAL Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Hi-Fi Products Park Ridge, New Jersey 07656 CSA-13 Model: D-141, D-142CK, D-143, D-242CK, D-245, D-247 No. 486 Subject: Unable To Playback Or Power On Date: April 29, 1996 Symptom: (11) Unable to playback or power on. Solution: If this symptom occurs: Replace Q402 then add a new resistor (R411) in parallel with C410. REF FORMER NEW DESCRIPTION PART NUMBER DESCRIPTION PART NUMBER Q402 2SD1963-Q. R 8-729-923-36 2SD1963-Q. R 8-729-923-36 R411 CHIP 470K 1/16W 1-216-853-11 Reference: Tokyo Fax No. GA-95060 PRINTED IN USA PRINTED ON RECYCLED PAPER ************************************************************************ CONFIDENTIAL ony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Hi-Fi Products CSA-13 Model: D-101 No. 487 Subject: Extension Cable Availability Date: April 29, 1996 Symptom: (**) Need extension cable to troubleshoot unit. Solution: The following extension cable is now available as one jig. Reference: Tokyo Fax No. GA-95039 PRINTED IN USA PRINTED ON RECYCLED PAPER ************************************************************************ CSA-13 Sony Service Company National Technical Services A Division of Sony Electronics Inc. Model: TC-WR565, TC-WR665S, TC-WA7ES No. 488 Subject: Part Number Missing - Reference No. N/A, Date: May 29, 1996 Mechanical Chassis Symptom: (**) The part number for Ref # N/A, Mechanical Chassis, which is shown on page 41 of the Service Manual, is not listed in the parts list. Solution: Please add the following part number to the Service Manual. Reference: Sony Europe AU01996 PRINTED IN USA PRINTED ON RECYCLED PAPER ************************************************************************ CONFIDENTIAL Sony Service Company National Technical Services Service Bulletin A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Hi-Fi Products CSA-13 Model: CDP-CA8ES, CDP-CA9ES No. 489R1 Subject: Unstable Audio Date: July 3, 1996 Symptom: (57) The customer complaint is described as audio intermittently “skipping” or “muting”. Solution: Remove the 470pF capacitor located on the main PC board. There are two different main boards used in these models. If the part number of the Main board is 1-655-603-13, the capacitor is located between JW45 and JW48 and mounted on the foil side of the board. The capacitor is accessible from the bottom of the unit. If the part number of the Main board is 1-655-603-14, the 470pF capacitor is mounted on the component side of the board and is labeled C390. The main board should be removed to desolder the 470pF capacitor. Reference: Lab PRINTED IN USA PRINTED ON RECYCLED PAPER ************************************************************************ CONFIDENTIAL Sony Service Company National Technical Services Service Bulletin A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Hi-Fi Products CSA-13 Model: CDP-C235, CDP-C335, CDP-C435, CDP-C535 No. 490 Subject: Substitution for KSS-390A Date: June 14, 1996 Symptom: (**) The Optical Block KSS-390A is no longer available and KSS-240A is supplied as the substitution. As the two parts have some electrical and mechanical differences, please perform the following changes according to the model being serviced. Solution: For CDP-C235/335: 1. Check the value of R421. If it is 8.2K. or less, leave it in circuit. Otherwise, remove it and replace it with a jumper wire. 2. Confirm the existence of R423. If it is mounted, remove it. This is needed to keep pin 28 of IC401 High when operating CD function. 3. Replace the flat wire which connects the BD Board and Optical Block with the new type listed below. For CDP-C435/535: Just replace the flat cable with the new type. No circuit modifications needed. Reference: T/N # AU-96011 & 12 May 20, 96 PRINTED IN USA PRINTED ON RECYCLED PAPER ************************************************************************ CONFIDENTIAL Sony Service Company National Technical Services Service Bulletin A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Hi-Fi Products CSA-13 Model: MDS-S35, MDS-302, MDS-JA3ES No. 491 Subject: Note when replacing Optical Block Date: June 14, 1996 Symptom: (****) Solution: There are several types of optical block assemblies and it is sometimes necessary to remove a mounted component when installing a new optical block assembly. In instances where component removal is required, a notice is packed with the replacement part outlining the specific component to remove. In addition to the component outlined in the notice remove the capacitor listed below. Remove the following capacitor when replacing the Optical Block assembly. Removing C168 produces no side effect. REF FORMER NEW DESCRIPTION PART NUMBER DESCRIPTION PART NUMBER C168 0.1UF CERAMIC CHIP 1-163-038-91 REMOVE N/A Reference: Technical News AU-96008 PRINTED IN USA AUTOFLAGGED - YES PRINTED ON RECYCLED PAPER ************************************************************************ CONFIDENTIAL Sony Service Company National Technical Services Service Bulletin A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Hi-Fi Products CSA-13 Model: GEN-CD No. 492 Subject: Countermeasure for 800Hz Disc Noise Date: August 9, 1996 Symptom: (**) The customer complains of a whistling noise when playing certain Discs. Solution: Add a Felt washer to the disc side of the chucking magnet. See diagram below. Note: The felt washer may be added together with the weight outlined in Service Bulletin CSA-13 HFP 428. Reference: Technical News CD-960010 PRINTED IN USA PRINTED ON RECYCLED PAPER ************************************************************************ 5 CONFIDENTIAL Sony Service Company National Technical Services Service Bulletin A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Hi-Fi Products CSA-13 Model: MHC-C33, TC-WR445 No. 493 Subject: No Operation of Deck A Date: August 29, 1996 Symptom: (161) The Capstan belt slips due to the excessive load exerted by Cam (A). Solution: Replace Cam (A) with the improved part 3-908-597-05 and Belt (A) with the improved part 3-913-845-11. 2. Remove the Capstan Motor Lead Connector Cont. Reference: S/B HiFi-96-047 PRINTED IN USA PRINTED ON RECYCLED PAPER Computer Products Service Bulletin No.493 Computer Products Service Bulletin No.493 ************************************************************************ 5 CONFIDENTIAL Sony Service Company National Technical Services Service Bulletin A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Hi-Fi Products CSA-13 Model: TA-E90ES No. 496 Subject: No Sound Date: October 10, 1996 Symptom: (351) The customer complaint may state the sound cannot be heard several minutes after the unit is powered ON. Solution: Readjust DC bias as follows: Main Board: RV401, 451 EQ Board: RV101, 151 The procedure is outlined on pg. 5 of the Service Manual. Reference: Technical News AU96026 PRINTED IN USA PRINTED ON RECYCLED PAPER ************************************************************************ 5 CONFIDENTIAL Sony Service Company National Technical Services Service Bulletin A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Hi-Fi Products CSA-13 Model: HCD-H331, HCD-H331D, HCD-H551, HCD-H771, No. 497 HCD-H771D, HCD-H881, HCD-H991AV Subject: Date: October 23, 1996 Symptom: (153) Sound might be distorted when recording certain Cds. This may occur if the low frequency components on the disc exceed the capacity of the deck. Solution: Replace the following components on the main board with new values. Model No. Former New Part No. HCD-H551 -H771/D HCD-H881 -H991AV HCD-H331/D C306, C356 C327, C427 2.2µ/50V Short ------------ R201, R251 R201, R211 R201, R251 680. 15K 1-249-431-11 C202, C252 C202, C212 C202, C252 4700P 220P 1-162-286-31 Reference: T/N # AU-96021 8/15/96 PRINTED IN USA PRINTED ON RECYCLED PAPER ************************************************************************ 5 CONFIDENTIAL Sony Service Company National Technical Services Service Bulletin A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Hi-Fi Products CSA-13 Model: CDP-CX200, CDP-CX250, CDP-CX270, CDP- No. 498 CX90ES Subject: Aging Mode Remote Commander Date: November 8, 1996 Symptom: (**) The aging mode remote commander which is outlined in the service manual is now available from WRPC-AS. Solution: Use the part number below when ordering. Reference: Technical News AU-96035 PRINTED IN USA PRINTED ON RECYCLED PAPER ************************************************************************ 5 CONFIDENTIAL Sony Service Company National Technical Services Service Bulletin A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Hi-Fi Products CSA-13 Model: CDP-CX250 No. 499 Subject: Display is too dark or does not lightDate: November 8, 1996 Symptom: () The customer states the display is too dark to read or it does not light at all. Solution: Replace or remove parts as listed below (see diagram for parts location). REF# DESCRIPTION PART NO ACTION Q301 2SB734 8-729-140-97 REPLACE D315 RD30ESB2 8-719-110-72 REPLACE Q302 2SA1175 8-729-119-76 REMOVE Applicable Serial Number Range: #8800001 - 8810525 Reference: Technical News AU-96034 PRINTED IN USA PRINTED ON RECYCLED PAPER ************************************************************************