Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Digital Cellular CSA-19 Model: CM-D500, CM-D500 KOLON, CM-D600 No. 6 Subject: Intermittent Battery Contact Date: December 23, 1999 Symptom: (211B) The handset may experience intermittent power off symptoms. This may be due to the battery contacts in the phone becoming recessed over time. Solution: To correct the problem, gently bend the tabs upward using a hook type dental pick. Care should be taken not to bend the contacts excessively. Authorized service centers may replace the contacts if they are unable to be realigned (refer to diagram below). REF DESCRIPTION PART NUMBER LHS-BIT 5 POINT TIP 3-387-376-11 1 CONTACT, CHARGER (A) 3-925-378-02 2 CONTACT,CHARGER (B) 3-925-379-03 3 SHEET, CONTACT BATTERY 3-925-398-03 4 CONTACT, BATTERY (A) 3-925-376-03 5 CONTACT, BATTERY (B) 3-925-377-04 ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Digital Cellular CSA-19 Model: CM-M1300, CM-M1300GTE, CM-M1304ATH, No. 7 CM-M1306, CM-M1300AMR, CM-M1308AMR, CM-M1300BNM, CM-S2100, CM-S1101SPR, , CM-S1101SPR3, CM-B1201SPR3, CM- B1207CNT3, CM-M1300/3, CM-M1300BNM3, CM-M1300GTE3, CM-M1308AMR3, CM-S2100/3, CM-B2200PRC3, CM-B3200/3, CM-B3200BLM3, CM-B3200GTE3, CM-B3200PRC3, CM- B3208AMR3, CM-M3300/3, CM-Z200/C, CM- B2200PRC, CM-M3300, CM-M3300HTN, CM- B3200, CM-B3200BLM, CM-B3200GTE, CM- B3200PRC, CM-B3208AMR, CM-B1207CNT1, CM-B1207CNT0, CM-B1201SPR, CM-B1201WH, CM-Z100, CM-Z100/1, CM-Z100PRC, CM- Z100PRC2, CM-Z100SPR, RECZ100SP1, CM- Z100SPR1, CM-Z100E, CM-Z100/1, CM-Z200, CM-Z200GT, CM-Z200/B, -REC3200PRC, - REC2200PRC, -REC1207CNT1, -REC1201SP1, Subject: Intermittent charging/ serial IO Date: December 23, 1999 communications Symptom: (212X) The handset may exhibit intermittent charging and/ or intermittent serial communications. Solution: Clean the connector gently with a Pentel ZE-21 Clic Eraser. Excessive scrubbing may damage the gold contacts. This eraser will not leave a residue, however, debris may be left behind. To remove the debris, use a soft clean brush or dry compressed air. Note 1: Use of erasers other than that specified may cause permanent damage to the connector. Note 2: A refill for the Pentel Clic is available. Pentel Part # ZER-2BP. ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Digital Cellular CSA-19 Model: CM-D500 KOLON, CM-M1306 KOLON, CM-No. 8 M1306 Subject: Non-U.S. Handsets Date: December 23, 1999 Symptom: (****) It has come to the attention of Sony Electronics that some quantity of units intended for sale outside of the United States are currently being distributed within the U.S. by non-authorized Sony dealers. Solution: The identified units {listed below} ARE NOT COVERED BY A SONY ELECTRONICS UNITED STATES WARRANTY. In addition, these units may not conform to local carriers or FCC requirements and may not be able to be activated for service by the local service providers {consult your local carrier}. Any Units/Accessories identified as being part of these kits should be returned to the point of purchase. Sony will not repair or replace these products and will return any units/accessories received to the shipper unrepaired. Hand set identification: Model: KOLON D500 FCC ID: L5ACMD500 Model CM-D500: These units have the name “Kolon-D500” below the ear piece and “KOLON by Sony” on the label below the keypad on the front of each unit. On the rear of the unit is “KOLON by Sony” at the top of the rear cover, and the Manufacturer’s label in the battery compartment says KOLON (trademark) MODEL NO. KOLON-D500. The KOLON CM-D500 units have the appropriate FCC number and state “Made in the USA with US and Foreign Parts”. However, these units do not have some of the capabilities that are present for units manufactured for sale in the U.S. Model: KOLON M1306/ CM-M1306 FCC ID: None Model CM-M1306 or KOLON-M1306 has “KOLON” just below the LCD window and the manufacturer’s label in the battery compartment reads KOLON and KOLON-M1306. These units do not have a FCC number imprinted on the label and therefore should not be sold in the U.S. These units may not meet all of the FCC requirements for units manufactured for sale in the U.S. ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Digital Cellular CSA-19 Model: CM-D500, CM-D500 KOLON, CM-D600 No. 9 Subject: No TX Audio Date: December 23, 1999 Symptom: (151X) The handset may experience loss of transmit microphone audio. Solution: Replace component below located on the keyboard assembly. ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Digital Cellular CSA-19 Model: CM-M1300, CM-M1300GTE, CM-M1304ATH, No. 10 CM-M1306, CM-M1300AMR, CM-M1308AMR, CM-M1300BNM, CM-S2100, CM-S1101SPR, , CM-S1101SPR3, CM-B1201SPR3, CM- B1207CNT3, CM-M1300/3, CM-M1300BNM3, CM-M1300GTE3, CM-M1308AMR3, CM-S2100/3, CM-B2200PRC3, CM-B3200/3, CM-B3200BLM3, CM-B3200GTE3, CM-B3200PRC3, CM- B3208AMR3, CM-M3300/3, CM-B2200PRC, CM- M3300, CM-M3300HTN, CM-B3200, CM- B3200BLM, CM-B3200GTE, CM-B3200PRC, CM-B3208AMR, CM-B1207CNT1, CM- B1207CNT0, CM-B1201SPR, CM-B1201WH, REC3200PRC, -REC2200PRC, -REC1207CNT1, -REC1201SP1 Subject: Intermittent or No backlighting on LCD Date: December 23, 1999 Symptom: (213X) The LCD assembly has intermittent or no backlighting. Solution: Re-solder the fillets on the LCD assembly (see figures below). Care must be taken when soldering these connections to not damage the PWB. Also, the maximum profile of the solder filet can not exceed 0.3mm x 0.4mm (see figure B) to prevent a short circuit after assembly. Note: Before performing this procedure confirm that the backlight is enabled (consult owners manual for backlight settings and operation) and view in a darkened room to ensure that the backlight requires repair. Note: Some LCD assemblies may not contain a shim as shown in figure B. Below is the part number in the event that the LCD assembly requires replacement. Digital Cellular Products Service Bulletin No. 10 Figure A Figure B (Side view – exploded) ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Digital Cellular CSA-19 Model: CM-Z100, CM-Z100/1, CM-Z100PRC, CM- No. 12 Z100PRC2, CM-Z100SPR, CM-Z100SP1, CM- Z100SPR1, CM-Z100E, CM-Z100E/1, RECZ100SP1, CM-Z200, CM-Z200GT, CM- Z200/B, CM-Z200/C Subject: Zuma Phone Test Fixture Repair and Service Date: March 7, 2000 Symptom: (818X) The test fixture may require alignment and may need the RF pin replaced periodically. Solution: Align and maintain test fixture as follows: 1. Using the 3/32 hex wrench, loosen the two set screws of the RF Assembly. 2. Slide the RF Assembly all the way back, in the direction indicated in the picture. 3. Using the 7/64 hex wrench, remove the Four Phone Cavity Mounting Block screws. 4. Remove the mounting block assembly from the base of the test fixture 5.Flip the mounting block assembly over. 6. Using the 5/32 hex wrench, loosen the two set screws. This should allow the phone cavity to move freely. 7. Using the 5/64 hex wrench, loosen the two setscrews on the RF/Data Port PCB. 8. Insert phone onto the Phone Cavity 9. Slide the Phone Cavity forward (away from the RF/Data Port PCB) so the phone does not mate with the RF/Data Port PCB as shown in the picture. 10. Push the RF/Data Port PCB Assembly forward until it latches with the mounting block. 11. Align the RF/Data Port Connector on the fixture with the phone connector, by sliding the Phone Cavity towards the RF/Data Port Connector, mating the two connectors as shown in the picture. 12. Holding the Phone Cavityand RF/Data Port alignment in place, tighten the two set screws on the RF/Data Port PCB,using the 5/64 hex wrench. Do not over tighten screws! 13. Holding the Phone Cavity and RF/Data Port alignment in place,Make sure that the latch is positioned so that the guide post is all the way to the left tighten the two set screws on the rear side of the mounting block, using the 5/32 hexwrench. Do not over tighten screws! 14. Unlatch the RF/Data Port PCB Assembly from the Mounting Block and remove the phone. Make sure that the latch is positioned so that the guide post is all the way to the left. 15. Remount the Mounting Block Assembly to the base of the test fixture using the 7/64 hex wrench. Do not over tighten screws! Outer Shield 16.Looking at the test fixture from above adjust the RF assembly until the RF pin of the connector is 0.8mm past the Outer Shield Ring. Use a Micrometer to judge the extension of the RF pin. 17. Once the RF Pin is aligned, tighten the screw indicated in the picture with the 3/32 hex wrench. Do not over tighten screws! 18. Using a small screwdriver or your index finger, push the shield on the RF/Data port connector in several times exposing the RF pin. If the shield does not move freely, repeat steps 16 and 17. 19. If the shield moves freely tighten the remaining screw using the 3/32 hex wrench. Do not over tighten screws! This completes the alignment of the test fixture. Note: Overtime the tip of the RF Pin may become worn and give false failures especially on TX Power and RX Sensitivity measurements. The RF Pin Assembly can be changed by, removing the (4) 5/64 hex holding screws. Replacement part can be ordered from the following: Quality Systems 9863 Pacific Heights Blvd #1 San Diego Ca 92121 Installation of the new assembly can be done by placing the outer shield and spring on the RF Pin Assy then placing it back into the jig in the same manner that it was removed. If the old outer shield and spring is still good and still is seated properly in the jig it is not necessary to use the new one and only the RF Pin Assy itself should be used. Outer shield with spring Place the outer ring and spring on the RF Pin Assy. If the old shield is still in good Place the assembly back into the jig condition and has good spring action, and re-install the (4) 5/64 hex screws. it is not necessary to change it. The shield is removed by pushing out from the front and out the back with a small tool. Once the new assembly is installed be sure that the RF Pin has the proper 0.8 mm extension beyond the outer ring and that the outer ring springs in and out properly as per the Jig alignment steps 16,17 & 18.. ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Digital Cellular CSA-19 Model: CM-M1300, CM-M1300GTE, CM-M1304ATH, No. 13 CM-M1306, CM-M1300AMR, CM-M1308AMR, CM-M1300BNM, CM-S2100, CM-S1101SPR, CM-S2100, CM-M3300, CM-M3300HTN, CM- B3200, CM-B3200BLM, CM-B3200GTE, CM- B3200PRC, CM-B3208AMR, CM-B1207CNT1 CM-B1207CNTO, CM-B1201SPR, CM- B1201WH, -REC3200PRC, -REC2200PRC, - REC1207CNT1, -REC1201SP1, CM-S1101SPR3, CM-B1201SPR3,CM-B1207CNT3, CM-M1300/3, CM-M1300BNM3, CM-M1300GTE3, CM- M1300AMR3, CM-S2100/3, CM-S2100/3, CM- B2200PRC3, CM-B3200/3, CM-B3200BLM3, CM-B3200GTE3, CM-B3200PRC3, CM- B3208AMR3, CM-M3300/3 Subject: Extended Warranty for Cracked Rear Housings Date: December 23, 1999 Symptom: There are three main areas that the rear housing may crack. These three areas will be covered with an extended warranty. The following is a graphic illustration of those areas. (3161) 1. Crack at the Antenna tower. Digital Cellular Products Service Bulletin No. 13 2. Crack at bottom corners near the screw holes. 3. Crack at handstrap pin. ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Digital Cellular CSA-19 Model: CM-D500, CM-D500 KOLON, CM-D600 No. 14 Subject: No RX Audio, No Power Up Date: March 7, 2000 Symptom: (151X, 1110) Solution: The handset experiences loss of audio in the earpiece. The handset displays the message "Slide up earpiece before POWER key!" when attempting to power on the phone even though the earpiece is extended. To repair the earpiece assembly, refer to figure 1. In addition to replacing the Flex Cable, additional parts may be required. All parts associated with the earpiece assembly are listed below. REF DESCRIPTION PART NUMBER 1 EARPIECE, FRONT X-3370-734-3 2 EARPIECE, REAR 3-925-363-03 3 SCREWS 1.7 X 6 3-914-379-01 4 CUSHION, SPEAKER 3-010-550-01 5 CABLE, FLEX 1-660-789-11 6 SWITCH 1-572-288-21 7 LED 3-100-371-40 8 SPEAKER, EARPIECE 3-303-654-00 Note: Early versions of the earpiece assemblies used an adhesive cushion rather than the rubber cushion listed in the table above. The rubber cushion has replaced the adhesive cushion and should be used when this repair is conducted. Note: A bend, as noted in figure 2, should be put into the cable to ensure proper strain relief. The bend will flex as the earpiece is opened/ closed, greatly reducing future failures. The bend can be made by using a pair of needle nose tweezers. Digital Cellular Products Service Bulletin No. 14R1 precision Fig. 1 Fig. 2 ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Digital Cellular CSA-19 Model: CM-M1300, CM-M1300GTE, CM-M1304ATH, No. 15 CM-M1306, CM-M1300AMR, CM-M1308AMR, CM-M1300BNM, CM-S2100, CM-S1101SPR, , CM-S1101SPR3, CM-B1201SPR3, CM- B1207CNT3, CM-M1300/3, CM-M1300BNM3, CM-M1300GTE3, CM-M1308AMR3, CM-S2100/3, CM-B2200PRC3, CM-B3200/3, CM-B3200BLM3, CM-B3200GTE3, CM-B3200PRC3, CM- B3208AMR3, CM-M3300/3, CM-B2200PRC, CM- M3300, CM-M3300HTN, CM-B3200, CM- B3200BLM, CM-B3200GTE, CM-B3200PRC, CM-B3208AMR, CM-B1207CNT1, CM- B1207CNT0, CM-B1201SPR, CM-B1201WH, REC3200PRC, -REC2200PRC, -REC1207CNT1, -REC1201SP1, CM-M1300AMR Subject: Front Housing Mask Clip Inspection Date: December 23, 1999 Symptom: (3161) The mask clips on the front housing may break during assembly. Solution: Inspect the assembled handset for separation between the front and rear housings. 1. Internal view of front and rear housings. xxx Products Service Bulletin No. xxx 2. Inspection of assembled unit. Step #1 Step #2 Step #3 Note: The above procedure shall be performed on both sides of the handset. ************************************************************************ . Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Digital Cellular CSA-19 Model: CM-M1300, CM-M1300GTE, CM-M1304ATH, No. 16 CM-M1306, CM-M1300AMR, CM-M1308AMR, CM-M1300BNM, CM-S2100, CM-S1101SPR, , CM-S1101SPR3, CM-B1201SPR3, CM- B1207CNT3, CM-M1300/3, CM-M1300BNM3, CM-M1300GTE3, CM-M1308AMR3, CM-S2100/3, CM-B2200PRC3, CM-B3200/3, CM-B3200BLM3, CM-B3200GTE3, CM-B3200PRC3, CM- B3208AMR3, CM-M3300/3, CM-B2200PRC, CM- M3300, CM-M3300HTN, CM-B3200, CM- B3200BLM, CM-B3200GTE, CM-B3200PRC, CM-B3208AMR, CM-B1207CNT1, CM- B1207CNT0, CM-B1201SPR, CM-B1201WH, - REC3200PRC, -REC2200PRC, -REC1207CNT1, -REC1201SP1, Subject: Test Fixture Alignment Date: April 21, 2000 Symptom: (362X) The test fixture requires periodic alignment and may require replacement of the RF connector. Improper alignment of the fixture may cause damage to the handset. Solution: Align and maintain test fixture as follows: ************************************************************************ . Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Digital Cellular CSA-19 Model: CM-Z100, CM-Z100/1, CM-Z100PRC, CM- No. 17 Z100PRC2, CM-Z100SPR, REC-Z100SP1, CM- Z100E, CM-Z100E/1, CM-Z200, CM-Z200GT, CM-Z200/B, CM-Z200/C Subject: Replacement of Jog Dial Knob Date: April 21, 2000 Symptom: Broken or Rubbing Jog Dial Knob (2621) Solution: It is recommended that the Jog Dial Thumb Wheel be replaced with the part specified below on all CM-Z100 units with date code of 910 and older in order to minimize potential damage to the Jog Dial. The removed Jog Dial Thumb Wheel may be discarded. Parts used to effect this repair will be reimbursed in accordance with Sony’s standard warranty claim process. ************************************************************************ Event ID Type Level Safety Issue AutoFlag Last Update E28395570 Service Bulletin 4 No No 3/7/2006 4:55:16 PM Subject Software Updates Symptoms / Customer Description What are the software (SW) versions that have been released for service? What changes were made to the various SW versions? [Primary Symptom Code: 118X ] Solution The following is a summary of software (SW) updates that have been released to the field. Each later version contains all of the changes of the previous versions ex. 1.72 will include all of the fixes of 1.23, 1.30, and 1.52. Also it is important to note that even though the version numbers have increased there are no hidden problems being fixed. Most of the version increases are for new models not yet released. Below is a summary of the main changes for the SW. DO NOT update SW unless your problem is described below as this typically will waste the customers time. Note: There is a Cable Card training manual available under E25944424. If you have not reviewed this manually please do so for Cable Card related questions. To check the current version of Software in the set follow the procedure below: 1 Enter Service Mode: DISPLAY, 5, VOL +, POWER ON 2 Press JUMP once so that QM menu is displayed 3 Press 3 button 6 times so that the info on the top line states QM 0 6 Service 4 The SW version is listed under the ATSC Boot Diagnostics. IT IS NOT the LOADER version but the number listed for OS, BASE, SUPPORT, and APP. So as an example if the LOADER showed 1.6.4 and the OS, BASE etc showed 1.52 then the SW version is 1.52. The loader version is its own separate number independent of the SW version. 5 Once done checking the current version press the 6 button 6 times to return to the QM 0 0 screen then power cycle the unit to exit the service menu. Sony memory stick must be used for software upgrades SW ver 1.76 No major changes from v1.72. This was only released as it supports all models with DM04 module. Previous version (v1.72) could not be used on KDS70Q006 but this version is acceptable for the KDS70Q006. This Qualia model will continued to be handled via its own bulletin (E28425679) just to remain consistent. SW ver 1.72 Resolves a problem that occurs only in CableOne systems when a CableCARD is used. Customers who subscribe to the 300-series channels are unable to view the following channels: 303, 304, 306, 307, 308, 309, 312, 315, 324, 326, 327. All other 300-series channels should be viewable. SW ver 1.52 Customer or cable tech inserts the Cable Card and Cable Card Inserted is displayed on the screen. They press OK however they never receive the Cable Card and Host ID message. This may be caused by out of band interferences from a near by analog channel. This problem has only been reported in 4 small cities in the US and is a very minor issue. This version also fixed a few minor I-Link and Closed Caption issues on applicable models. If you are not familiar with the messages that are suppose to pop up SEE THE TRAINING MANUAL!!! It is E25944424. SW ver 1.30 With NO CableCard: After auto programming the television, the cable channels saved to the TV's memory can be lost. This can occur if the number of cable channels exceeds 511 and the TV has been turned off or the AC is removed. The Hide/Show menu can be grayed out as if there are no channels saved to the Channel Memory after auto programming. Running the auto program process again restores the channels, but after the TV is turned off or the AC is removed, the stored channels may become lost again. With Cable Card: After the TV is turned off or AC is removed, the user settings for channel Hide/Show or user channel labels may be lost if the number of cable channels exceeds 511. In this operation, the channel map is acquired from the cable company so can be recovered automatically. NOTE: If the customer is only missing a few channels the problem is most likely due to the programming of the Cable Card and NOT the TV. Only using the TV with a Terrestrial Antenna: Since the number of terrestrial channels will not exceed 511, this countermeasure won't apply in this case. SW ver 1.23 When the I-Link StandBy is on (KD34XBR960) or a Cable Card is inserted (KD30XS955, KD34XS955, KD36XS955, KD34XBR960) the set may latch up while the TV is being turned on and attempting to tune to an ATSC channel. The result of the latch up is no picture and the set will not accept input from the remote commander. A second condition is that the set may power on for approximately 10 seconds, then shutdown, and then power up. The set usually works fine once it turns on. NOTE: You will need at least a 16MB memory stick and a memory stick device to download and copy the software. Saving this software to an MS is no different than if you were saving it to a floppy. If you do not have a memory stick drive in your computer you can pick several cheap solutions from a local computer store. An example would be a USB mouse with a memory stick mouse. Products of this type usually cost $10-$20 depending on store vs. internet. 1) Right click on the SW file: sony_dtv_upgrade.d04 2) Click Save As 3) Select your Memory Stick drive. Make sure you have your memory stick installed in the drive. 4) File size is approx. 9 MB. 5) Once complete you can use the memory stick to update any of the TV's listed at the top of this bulletin. NOTE: MAKE SURE THAT YOU LOAD THE SW TO THE ROOT DIRECTORY OF THE MS. IF YOU FOLLOW THE DIRECTIONS ABOVE IT WILL WORK FINE. NOTE: MAKE SURE THAT THE FILE NAME ON THE MS IS sony_dtv_upgrade.d04 SOMETIMES WHEN DOWNLOADING THE FILE IT WILL PLACE THE BULLETIN NUMBER IN FRONT OF THE SOFTWARE NAME, EXAMPLE E27293704- sony_dtv_upgrade.d04 IF THIS HAPPENS DELETE THE E NUMBER PORTION. I have included an example of the upgrade screen. Note that for the version the updated screen will show v1.72 rather then the v1.23 as in the example PDF document. Supporting Documents File Description sony_dtv_upgrade.d04 Software Example_of_upgrade_screen1.pdf Example_Of_Update_Screen Model Details Model Serial Start Serial End Factory Mfg Date Family Name Family Type Category KD30XS955 ALL ALL TV and Display (TVP) KD34XBR960 ALL ALL TV and Display Privacy Policy/Your California Privacy Rights | Legal/Trademark ************************************************************************ Servicer Software Update Procedure Models: KDL-40S41 00, KDL-46S4100, and KDL-52S4100 1. You must format the USB media with the file system Fat 32 prior to downloading the software. 2. Download the Software from the Service Bulletin below. 3. Unzipped the software zip file. After unzipping copy the two files "safe-kernel.img” and the zip file "update_ V1 021.tgz “ to the USB device. NOTE: Do not unzip the update_V1.115.tgz file. 4. Perform the software update using the USB device. a. Turn the TV POWER OFF. Insert the USB device into the USB service port on the side of the TV, and then turn the TV POWER ON. See Fig 1. b. b. Power LED come on Green, after 20 seconds Timer LED come on Green both flashing Green for 2 minutes c. There will be no picture during the Software Update. Screen remains dark has though the set was off. d. When the Timer LED starts blinking "AMBER" Update is complete. CAUTION: Do not remove the USB device until the Timer Amber and Power LED starts blinking Green. 5. When the update is completed, turn off the TV and remove the USD device. ************************************************************************ Sony CONFIDENTIAL Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. San Diego, Ca 92127 HA MODEL: STR-DA6400ES No.E40453874 Subject: Pop noise while switching HDMI OUT Date: April. 20. 2009 Symptom: Below symptoms may occur: 1. HDMI OUT is changed with A/ B, there are times when POP noise occurs from the speaker. 2. If the video input changes from other than HDMI to HDMI6, video input of HDMI6 does not output. 3. STR data doesn’t transfer correctly to HS-MB1/KP1/WV1. (HS-MB1/KP1/WV1 will be on U.S.A. market in 2009.) 4. GUI screen does not display correctly when starts up if the IP address is set manually. Applicable S/N: 8800001-8801167 Solution: Update Main system, Video and Network controller firmware as below. (1) Main system controller ( IC2513) version number: V1.03 (2)Video controller (IC3610) version number: V1.03 (3)Network controller ( IC8001,IC8005) version number: V1.09 Notes: Please check the version numbers of the STR before start updating. If the version number was above or above later, this remedy must have done already. Refer to Version number confirmation in this Technical News for version checking. PRINTED IN USA Version number confirmation Confirm the Version number in Special Menu again. GUI is turned OFF. To enter the Special Menu, press “A.F.D.”, “2CH/A.DIRECT”, “MUSIC” and “MOVIE” key on the front panel of amplifier in this order while holding down “TONE MODE” key. “MENU SPECIALIZED!” is displayed in front display window. To check the version number of the firmware, select the menu with remote commander. 1. 2. Press Enter key (Press ” “on the remote, then “<<>>” is displayed. 3. Press Cursor Down key( ) on the remote continuously to select menu item, and confirm 4. To release from this mode, press “A.F.D.”, “2CH/A.DIRECT”, “MUSIC” and “MOVIE” key on the front panel of amplifier in this order while holding down “TONE MODE” key. “MENU SPECIALIZED OFF” is displayed in front display window. Update the firmware of controllers This is to introduce the updating method of amplifier system controller and DSP, Network firmware. Please prepare the below items (no particular application install necessary). 1. Following update software: Download from the appropriate Sony Service HQ in each. 1) Latest FLASH program file (A64_1049.zip) 2. CD-ROM ES Utility 1.0 (4-110-553-01) 3. RM-AAL012 (A-1542-906-A) or RM-AAL013 (A-1542-907-A) 3. Two lengths of LAN cable. ( Either cross or straight is OK) 4.Router 100Mbps or more.( Recommend maker Lynksys ) 5. DOS/V PC with LAN port and Windows XP SP3/Vista sp1 installed. 6 .Applicable amplifier (STR-DA5400ES) 7.TV (To have HDMI terminals or COMPONENT terminals) Caution!! Before starting the operation, disconnect the power amplifier or the power supply of the power amplifier. Otherwise the operation may cause noise or power amplifier damage. Before re-supplying power to the power amplifier, be sure to disconnect USB/RS232C cable. If connected, symptoms such as abnormal display, abnormal sound and noise may occur when turning on/off the power supply of the PC, which could either damage the power amplifier or the speakers. While implementing the FLASH overwrite program, never cut off the power supply to the amplifier main unit. That could damage the flush memory installed in the amplifier. Step 1) Connect PC with applicable amplifier Connect PC with the unit by a LAN cable via router. 1. Turn off all the power of the equipments that connecting to the PC and an applicable unit. 2. Connect PC with the router by a LAN cable. 3. Connect STR-DA6400ES with router by a LAN cable. 4. Connect STR-DA6400ES with TV by a cable (HDMI terminals or COMPONENT terminals) (Please refer to the operation manual of your router about connection terminals of the router) Step 2) ES Utility startup In order to update the unit, set up the software (ES Utility). 1. Install the CD-ROM” of ES_Utility_1.0” (4-110-553-01) to the PC drive then start up the unit. 2. When the install program starts, click the buttons as below procedure. 4. Install the obtained latest CD-ROM” of Latest FLASH program file (A64_1049.zip) to the appropriate folder. (Do not defrost the A64_1049.zip.and keep it as it is) Step 3) Preparation for NETWORK SETUP 1. Power applicable amplifier on and boot up the PC. (Please wait about 15sec.) 2. Set FUNCTION to SEVER. (INPUT SELECTOR) 3. GUI is turned on. GUI MODE button ON 4. Operate “GUI” by following procedure. (Use a commander) 5. Operate “GUI” by following procedure, (Use a commander) Step 4) Preparation for PC UPDATE (System update) 1. Operate GUI by following procedure. (Use a commander) Step 5) Implementation and completion of overwriting 1. Double click the “ES utility” I-con on the desk top screen of the PC. 2. After start up the “ES utility”, click the System. 3. Click “Browse” and select A64_1049.zip. 5. If click “Yes”, Update starts. It takes approx. 12 min to update. During update, LED on the front panel of STR-DA6400ES blinks. After finish the update, LED goes off. 6. After update, click “Exit”. This is the end of the update. Turn off the power supply of applicable amplifier, and disconnect the cable of PC communication jig. ******* Trouble shooting ******* # In case of "Communication Error" after pressing “Start” button of FAROUDJA Update, please confirm the below points. 1. Is the power ON to the applicable amplifier? 2. Are the cables connected firmly? 3. Did not make a mistake of the connection with router? # Please be sure to copy the latest FLASH program file to the hard disc before use. . # Overwriting may fail if any other Windows applications are run during the operation. This document was created with Win2PDF available at http://www.win2pdf.com. The unregistered version of Win2PDF is for evaluation or non-commercial use only. This page will not be added after purchasing Win2PDF. ************************************************************************ CONFIDENTIAL Sony Service Company National Technical Services Service Bulletin A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 General GEN Model: KV, AA1, & AA2 CHASSIS No. 23 KP, AP, & RA CHASSIS Subject: WTDS Label Date: May 23, 1997 Symptom: (****) Where is the serial number located on the WTDS (Worldwide Type Designation System) label? Solution: Please see the various labels below for serial number location. Reference: Martinez, L. PRINTED IN USA ************************************************************************ S CONFIDENTIAL Sony Service Company National Technical Services Service Bulletin A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 General GEN Model: GEN-MD No. 24 Subject: MD Laser Power Meter Available Date: May 23, 1997 Symptom: (**) The new Minidisc Laser Power Meter is now available through WRPC-AS. Solution: The part number for the Laser Power meter is T93500151. To use the power meter, refer to the appropriate Minidisc service manual for setting the test mode and adjusting laser power. Reference: FPR-PRINTED IN USA ************************************************************************ S CONFIDENTIAL Sony Service Company National Technical Services Service Bulletin A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 General GEN Model: KV-27, -32, AND -35 INCH CHASSIS No. 25 Subject: Anode Lead Part Number Date: June 24, 1997 Symptom: (****) When replacing the Flyback, or a board containing a flyback, the flyback might not contain the Anode Lead. Solution: If the Anode Lead is needed the Generic Anode Lead part number is 1-540-006-32. This lead is long enough for all tube sizes and should be dressed neatly using ties if necessary. NOTE: The old lead can not be removed without damage. Reference: FPR-R0162 PRINTED IN USA PRINTED ON RECYCLED PAPER ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 General GEN Model: MDS-, MZ- No. 26 Subject: New LASER Power Meter Available Date: February 5, 1998 Symptom: (**) A digital LASER power meter for MD players is available from WRPC-AS. Solution: REF DESCRIPTION PART NUMBER N/A DIGITAL LASER POWER METER J-2501-145-A 8010S W/SENSOR N/A DIGITAL LASER POWER METER J-2501-146-A 8010S SENSOR Reference: Technical News AU-97044 PRINTED IN USA ************************************************************************ S Sony Service Company National Technical Services Service Bulletin A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 General GEN Model: MD-, CD- No. 27R1 Subject: Introduction of MD/CD Sensor Date: October 12, 1998 Symptom: (****) The following optional sensor is now available for use with the MD digital Laser Power Meter (P/N J-2501-145-A). Solution: When using this sensor adjust the sensitivity of the MD Power Meter by referring to the enclosed instruction manual. MD /CD Sensor (P/N J-2501-151-A) Reference: Technical News - AU-98025 PRINTED IN USA ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 General GEN Model: - No. 28 Subject: New Test Tapes Available Date: May 7, 1999 Symptom: (XXXX) The compact cassette test tapes CS-123/2 (P/N 8-892-338-97 and CS-413/2 (P/N 8-892-338-99 have been discontinued. Solution: Order the CS-124 tape as the replacement for the CS-123/2 and the CS-414 as the replacement for the CS-413/2 tape. REF DESCRIPTION PART NUMBER NEW CS-124 8-892-368-75 NEW CS-414 8-892-368-92 Reference: Technical News AU-98039 PRINTED IN USA ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 General GEN Model: CDP-ALL No. 29 Subject: New Grease for Optical Device Date: May 7, 1999 Symptom: (XXXX) When replacing the CD Optical Device (KSS-213, 240 etc.) apply a small amount of the new grease. Solution: Apply a small amount of the following grease to the areas shown below. Discontinue using EM-30L grease for this application. 1. Apply 10 drops of grease over the entire length of cog "A" on the slide rack. 2. Apply 1 drop of grease at the gap "B" of the slide rack. 3. Apply 1 drop of grease at the part "C" after the slide rack spring. CAUTION: Do not apply grease to any area other than the designated areas. Do not touch the lens or laser diode while applying grease. Reference: Technical News AU-99004 PRINTED IN USA ************************************************************************ CONFIDENTIAL Sony Service Company National Technical Services Service Bulletin A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Hi-Fi Products CSA-13 Model: TA-AV521, TA-AV621 No. 341R1 Subject: Audio Cuts Out, Unit In Protect - R807 & R857 Date: August 9, 1996 Symptom: (51) When operating in the SIMULATED or HALL SURROUND MODE, the Rear level is set to 50% maximum level or greater and the Master Volume is turned up, the unit goes into protect. Solution: Verify that the unit is being operated with speakers rated at 8 ohms. If the unit goes into protect with 8 ohm speakers then replace resistors R807 (Rear Board) and R857 (Center Board) with the resistors shown in the chart below. REF FORMER NEW DESCRIPTION PART NUMBER DESCRIPTION PART NUMBER R807 220 OHM, 5%, 1/4W 1-249-409-11 560 OHM, 5%, 1/4W 1-249-414-11 R857 220 OHM, 5%, 1/4W 1-249-409-11 220 OHM, 5%, 1/4W 1-249-414-11 Reference: FPR- O1105 PRINTED IN USA PRINTED ON RECYCLED PAPER ************************************************************************ CONFIDENTIAL Sony Service Company National Technical Services Service Bulletin A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Hi-Fi Products CSA-13 Model: CDP-C235, CDP-C335, CDP-C435, CDP-C535 No. 365R1 Subject: Part Number Missing - Reference No. -, Main Date: May 15, 1996 Chassis Symptom: (**) The part number for Ref # -, Main Chassis, which is shown on page 23 of the Service Manual, is not listed in the parts list. Solution: Please add the following part number to the Service Manual. Reference: S/B update of CSA-13 HiFi #365 PRINTED IN USA PRINTED ON RECYCLED PAPER ************************************************************************ Hi-Fi Products Service Bulletin Sony Service Company -Technical Services A Division of Sony Electronics Inc. Sony Drive, Park Ridge, New Jersey 07656 CSA-13 Model: HCD-C50U No. 407 Subject: Extension Jig Available for CD Mechanism Date: September 8, 1994 Symptom: (**) It is difficult to take measurements on the BD board, or to test work performed on the Optical Pickup block assembly due to short cable length. Solution: Two extension jig wires are available to operate the pickup block Assembly while it is out of the Deck Mechanism. (See connecting diagram on back of Service Bulletin). Procedure: 1.) Disassemble the HCD-C50 to access the Deck Mechanism. 2.) Remove the 7 pin wire from the CD main board (CN403) and the main board (CN704). Replace this wire with the seven pin extension jig P/N J-2501-058-A. 3.) Disconnect the 15 pin wire from CD main board (CN404) and add the 15 pin extension jig P/N J-2501-009-A to the disconnected wire and CD main board. 4.) Remove the Plate, that the CD main board is mounted to, from the rear of the Mechanism Deck. Disconnect the 22 pin wire from CN402 of the CD main board and lift the retaining clip holding the 22 pin flat wire to the Deck mechanism. 5.) Remove the Optical pickup block assembly by removing the screw securing the Fulcrum(BU) which is holding the optical block assy in place. Remove the Optical Block assy, be careful not to damage the 22 pin wire. 6.) Re-insert the 22 pin wire into CN402. Place the Optical block assy on a flat non­conductive surface for testing. A chucking magnet is needed to secure a disc during testing. If one is available place it on the test disc, if not, remove the chucking assy from the HCD-C50U and use the magnet to secure the disc. 7.) When testing is completed remove the extension jig wires and reassemble the unit. (Continued) Reference: FPR-P PRINTED IN USA Autoflagged - NO PRINTED ON RECYCLED PAPER Audio Products Service Bulletin No.407 Filename: HFP0407.SB Directory: J:\SBDOC\SEP94 Template: C:\WINWORD\S_BULL.DOT Title: Extension jig available Subject: Connecting the jigs Author: Hoyt Wing Lee Keywords: Comments: Creation Date: 09/08/94 3:08 PM Revision Number: 2 Last Saved On: 09/08/94 3:08 PM Last Saved By: Hoyt Wing Lee Total Editing Time: 1 Minute Last Printed On: 04/01/96 10:52 AM As of Last Complete Printing Number of Pages: 2 Number of Words: 305 (approx.) Number of Characters: 1,739 (approx.) ************************************************************************ Hi-Fi Products Service Bulletin Sony Service Company -Technical Services A Division of Sony Electronics Inc. Sony Drive, Park Ridge, New Jersey 07656 CSA-13 Model: HCD-C33 No. 408 Subject: An Extension Jig Available Date: September 7, 1994 Symptom: (**) An extension Jig is needed to connect the main board to the FL board when servicing this unit Solution: Use the extension jig listed below when servicing this unit Description Part number Pins & Pitch Points Connected Cable, Extension J-2501-075-A 21P, 1mm CN102-CN901 Reference: Technical News AU-94020 PRINTED IN USA Autoflagged - NO PRINTED ON RECYCLED PAPER Audio Products Service Bulletin No. xxx Filename: Directory: Template: Title: Subject: Author: Keywords: Comments: Creation Date: Revision Number: Last Saved On: Last Saved By: Total Editing Time: Last Printed On: HFP0408.SB J:\SBDOC\SEP94 C:\WINWORD\S_BULL.DOT Extension cable Hoyt Wing Lee 09/07/94 2:14 PM 2 09/07/94 2:14 PM Hoyt Wing Lee 1 Minute 04/01/96 10:53 AM As of Last Complete Printing Number of Pages: 2 Number of Words: 119 (approx.) Number of Characters: 680 (approx.) ************************************************************************