Sony Service Company National Technical Services Service Bulletin A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Car Stereo CSA-14 Model: CDX-1150, CDX-3700 No. 486 Subject: No Power Date: September 18, 2000 Symptom: () When excessive voltage is applied to the ACC line, the surge current causes the circuit to open or to increase the resistance of R526. As a result, ACC check function does not operate resulting in no power. Solution: Replace R526 with new resistor and connect 1uF electrolytic capacitor between ACC line and GND as shown on chart below. [Applicable Serial No.] CDX-1150 up to 170089 CDX-3700 up to 71401 Car Stereo Products Service Bulletin No. 486 (How to connect the capacitor) 1. Cut leads of capacitor (approx. 8mm length). 2. Solder it between pins 7 and 8 of CNP500 on MAIN board. Note: * Amount of solder should be less than 1.5 mm in diameter. * Space between capacitor lower edge and board surface should be less than 23 mm. * Capacitor case must not touch connector pins. * Solder it quickly so the plastic connector does not melt. * Check for soldering problems (open or short). Car Stereo Products Service Bulletin No. 486 3. Apply adhesive (Sony Bond SC-608LVZ) between capacitor case and connector. 4. Apply tape on the back of the CD mechanism as shown below. Place the tape strip (12x30 mm) at the position shown below marked as *-*. ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Car Stereo CSA-14 Model: CDX-530RF, CDX-534RF, CDX-535RF No. 487 Subject: Introduction of Jig Date: September 19, 2000 Symptom: A Jig for RF-type CD changer has been prepared to get the RF output and to connect the Power Supply. Solution: Unlike former models, the RF modulator and power supply section are both built into the unit. The jig is useful only when the unit is removed for repair. Please use the table below to order the parts. Part No. ANT-OUT cord J-2502-058-1 (1.0 m) POWER cord J-2502-058-2 (1.0 m) ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Car Stereo CSA-14 Model: RM-X87, RM-X88, CDX-434RF, CDX-530RF, No. 488 CDX-535RF Subject: Introduction of Jig Date: September 20, 2000 Symptom: Two jigs to operate the units listed in table below have been prepared. Solution: The Wired Remote Commander (Jig) is intended to be used for testing the units. The appropriate jig should be connected to unit according to table and drawing shown below. ************************************************************************ . Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Car Stereo CSA-14 Model: XR-1100, XR-C2200, XR-C2300X No. 489 Subject: Introduction of Jig Date: September 29, 2000 Symptom: A jig to connect the Mech. Deck to the Main Mount and a jig to connect the F/P to the Main Unit were supplied. Solution: The following Table shows the jigs (with their corresponding Part Numbers) supplied for the models listed above. Part Name P/N Connection cable for Mech. Deck (MG-36SZ) to J-2502-060-1 Main Mount Connection cable for F/P to Main unit J-2502-060-3 [Applicable Models] MODEL NAME DESTINATION XR-1100 U,CA,G.A XR-C2200 U,CA XR-C2300X U,CA ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Car Stereo CSA-14 Model: Subject: Symptom: (1619) Solution: CDX-1150, CDX-3700 No. 490 Disc can not be ejected Date: November 16, 2000 Since there is an excessive amount of grease applied near the roller, when the unit is working at high temperatures, the oil from the grease spreads into the roller and this causes the disc to slip when when attempt is made to eject it. Follow the procedure described bellow 1. Remove the top cover 2. Remove the Front Assy, Sub-panel Assy 3. Remove the Front Assy, Sub-panel Assy 4. Remove the Front Bracket. 5. Remove the screws. (PTT 2.6x8). 6. Remove the Mech. Deck from the chassis. 7. Remove the Chassis(R) Assy. 8. Remove the spring (roller) located on both sides. Top view (right side from this side) Top view (left side from this side) 9. Remove the Roller Assy. 10. Remove the Roller and exchange it to an improved one below. ************************************************************************ S Sony Service Company National Technical Services Service Bulletin A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Car Stereo Model: MDX-CA680X No. 493 Subject: Introduction of MDX-CA680X Main Board Date: June 21, 2001 Extension Cord Jig Symptom: () Extension Cord Jig for the Main Board now available for model MDX-CA680X (US). See picture below. ************************************************************************ S Sony Service Company National Technical Services Service Bulletin A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Car Stereo Model: XM-7527, XM-7547, XM-7557 No. 495R1 Subject: Change of Service Parts. Date: August 20, 2001 Symptom: Please modify PCB Layout as per Electric Diagram. (XXXX) Solution: When replacing any FET on the final stage of the amplifier (see applicable model), please replace all the FETs used on that particular channel with the MOSFET pair assy as shown in Table below. Note: Perform the idling current adjustment as shown in the Service Manual. Model Reference No. MOSFET Pair ASSY Part Number XM-7527 Q110-111 / Q210-211 X-3378-771-1 XM-7547 Q111-112 / Q211-212 / Q311-312 Q411-412 XM-7557 Q111-112 / Q211-212 / Q311-312 Q411-412 Q510-511 / Q519-520 Applicable Serial Number Range Destination XM-7527 XM-7547 XM-7557 0010001 - 0011100 U,CA 0010001 - 0011700 0011501 - 0011700 0010001 - 0010800 0012001 - 0012100 CE8 0012201 - 0012800 0011201 - 0011500 0011701 - 0011900 0010901 - 0011000 ************************************************************************ Cellular Service Bulletin Sony Service Company -Technical Services A Division of Sony Electronics Inc. Sony Drive, Park Ridge, New Jersey 07656 CSA-16 Model: CM-H333 No. 1 Subject: Poor or No Reception (Checks O.K. on Tester) Date: October 26, 1995 Symptom: (21) Customer complains of poor or no reception. However the unit checks O.K. on Cellular Tester. Solution: Reseat the Loading Assy by lining it up in parallel to the RF board’s shield to prevent the antenna terminal from shorting to the RF board’s shield, and to ensure proper contact with the antenna. Reference: FPR-Q0797 PRINTED IN USA PRINTED ON RECYCLED PAPER Filename: CEL0001.SB Directory: J:\SBDOC\OCT95 Template: C:\WINWORD\TEMPLATE\S_BULL.DOT Title: Subject: Author: Hoyt Wing Lee Keywords: Comments: Creation Date: 10/26/95 10:57 AM Revision Number: 2 Last Saved On: 10/26/95 10:57 AM Last Saved By: Hoyt Wing Lee Total Editing Time: 0 Minutes Last Printed On: 04/01/96 10:46 AM As of Last Complete Printing Number of Pages: 1 Number of Words: 120 (approx.) Number of Characters: 689 (approx.) ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Analog Cellular CSA-16 Model: CM-H333 No. 2R1 Subject: Intermittent Power On Battery - Replace Rear Date: September 10, 1999 Cabinet Symptom: (111) Unit either has no power or intermittent power when powered by the battery. Solution: Squeeze the bottom of the unit. If the power comes on, then replace the Rear Cabinet with an improved part. Affected ESN Range is as follows: ESN Range -0120001 - 0139000 Reference: FPR-P3493 PRINTED IN USA ************************************************************************ Cellular Service Bulletin Sony Service Company -Technical Services A Division of Sony Electronics Inc. Sony Drive, Park Ridge, New Jersey 07656 CSA-16 Model: CM-H333 No. 3 Subject: TX Audio and/or Data fail Functional Test With Date: October 26, 1995 Cellular Tester Symptom: (**) Tx audio and/or data read a little too high on the Cellular Tester. Solution: 1. Disassemble the unit and adjust R401 in the RF board such that it is at the mechanical center. (The “0” mark of the control should be at the middle terminal position.) 2. Retest the unit: a. If Tx mod readings are still too high, then turn R401 slightly counterclockwise. b. If Tx mod readings are too low, then turn R401 slightly clockwise. CONT. Reference: FPR-P1205 PRINTED IN USA PRINTED ON RECYCLED PAPER Cellular Products Service Bulletin No. 003 Filename: CEL0003.SB Directory: J:\SBDOC\OCT95 Template: C:\WINWORD\TEMPLATE\S_BULL.DOT Title: Subject: Author: Hoyt Wing Lee Keywords: Comments: Creation Date: 10/26/95 10:53 AM Revision Number: 2 Last Saved On: 10/26/95 10:53 AM Last Saved By: Hoyt Wing Lee Total Editing Time: 2 Minutes Last Printed On: 04/01/96 10:43 AM As of Last Complete Printing Number of Pages: 2 Number of Words: 143 (approx.) Number of Characters: 818 (approx.) ************************************************************************ Cellular Service Bulletin Sony Service Company -Technical Services A Division of Sony Electronics Inc. Sony Drive, Park Ridge, New Jersey 07656 CSA-16 Model: CM-H333 No. 4 Subject: No (or Intermittent) Received Audio - Clean Date: October 26, 1995 Receiver Terminals Symptom: (51) No (or intermittent) received audio. Solution: Disassemble the unit and clean the battery terminals TB1 and TB2 on the logic board with contact cleaner. Reference: FPR-P2358 PRINTED IN USA PRINTED ON RECYCLED PAPER Filename: CEL0004.SB Directory: J:\SBDOC\OCT95 Template: C:\WINWORD\TEMPLATE\S_BULL.DOT Title: Subject: Author: Hoyt Wing Lee Keywords: Comments: Creation Date: 10/26/95 11:31 AM Revision Number: 2 Last Saved On: 10/26/95 11:31 AM Last Saved By: Hoyt Wing Lee Total Editing Time: 1 Minute Last Printed On: 04/01/96 10:44 AM As of Last Complete Printing Number of Pages: 1 Number of Words: 102 (approx.) Number of Characters: 583 (approx.) ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Analog Cellular CSA-16 Model: CM-H333 No. 5R1 Subject: Front Cabinet Cracked - Replace Front Cabinet Date: September 10, 1999 Symptom: (114) Either the Front Cabinet is cracked, or some/all of the 4 screws that hold the Front and Rear Cabinet together are loose and cannot be retighteded. Solution: Replace the Front Cabinet with an improved part. ESN Range affected is as follows: ESN Range -0120001 - 0134300 Reference: FPR-O3669 PRINTED IN USA ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Analog Cellular CSA-16 Model: CM-H777, CM-888R, CM-888RC No. 6 Subject: A-Key Programming Procedure Date: November 22, 1999 Symptom: Procedure to enter A-Key into the handset via the keypad. (****) Solution: The CM-H777/888 R / RC provides for multiple A-key selections within the NAM programming. Step 16 (figure 1) of the NAM programming provides options of either a DEFAULT or RANDOM A-Key selection (based upon carrier requirements). In the event the A-Key needs to be changed the NAM option must be set to “RANDOM” or an error message will be displayed (figure 2). Programming the A-Key: Power on the unit and enter 2539 FCN, FCN within 10 seconds and follow the screen prompts (flow chart below). Repeat the process shown below for NAM 2; refer to owner’s manual for NAM selection. ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Analog Cellular CSA-16 Model: CM-H777, CM-H888A No. 7 Subject: A-Key Programming Procedure Date: November 22, 1999 Symptom: Procedure to enter A-Key into the handset via the keypad. (****) Solution: Power on unit and enter 2539 FCN, FCN within 10 seconds and follow the screen prompts (as shown below). Repeat the process shown below for NAM 2; refer to owner’s manual for NAM selection. ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Analog Cellular CSA-16 Model: CM-RX100 No. 8 Subject: A-Key Programming Procedure Date: November 22, 1999 Symptom: Procedure to enter A-Key into the handset via the keypad. (****) Solution: Power on unit and enter #***2539 within 10 seconds and follow the screen prompts (as shown below). Repeat the process shown below for NAM 2; refer to owner’s manual for NAM selection. ************************************************************************ ************************************************************************ ************************************************************************ ************************************************************************ Dictation Products Service Bulletin Sony Service Company -Technical Services A Division of Sony Electronics Inc. Sony Drive, Park Ridge, New Jersey 07656 CSA-15 Model: BM-18 No. 23 Subject: Part Number Correction - Reference No. 109, Date: November 30, 1994 Dictation Lever Symptom: (**) The part number listed on page 15 of the Service Manual for Ref # 109, Dictation Lever, is incorrect. Solution: Please note the correct part number as shown below. REF DESCRIPTION PART NUMBER INCORRECT CORRECT 109 DICTATION LEVER 3-318-289-11 3-318-289-01 Reference: FPR-P PRINTED IN USA Autoflagged - NO PRINTED ON RECYCLED PAPER Audio Products Service Bulletin No. xxx Filename: DIC0023.SB Directory: J:\SBDOC\NOV94 Template: C:\WINWORD\S_BULL.DOT Title: BM-18 Part No. Correction, Dict Lever Subject: Author: Hoyt Wing Lee Keywords: Comments: Creation Date: 11/30/94 1:52 PM Revision Number: 2 Last Saved On: 11/30/94 1:52 PM Last Saved By: Hoyt Wing Lee Total Editing Time: 0 Minutes Last Printed On: 04/01/96 10:04 AM As of Last Complete Printing Number of Pages: 2 Number of Words: 118 (approx.) Number of Characters: 678 (approx.) ************************************************************************ Dictation Products Service Bulletin Sony Service Company -Technical Services A Division of Sony Electronics Inc. Sony Drive, Park Ridge, New Jersey 07656 CSA-15 Model: RD-7000 No. 24 Subject: Replacement BBD IC for Audio Board Date: November 30, 1994 Symptom: (33) Distorted or No Audio Recorded Solution: The original IC is no longer available. Please use the replacement IC, MN3010. The following circuit change is required in order to use the replacement IC: Cut off No. 7 pin of the replacement IC, MN3010. Replace IC-113, IC-114, R1115, R1120, and R1127 at the same time as follows: REF FORMER NEW DESCRIPTION PART NUMBER DESCRIPTION PART NUMBER IC-113, 114 MN3001 8-759-430-01 MN3010 9-919-587-03 R1115, 1120, 1127 47 KOHM 1/4 W 1-246-513-00 15 KOHM 1/4 W 1-249-460-11 Reverse C1110 polarity, making Q124 collector side plus. Reverse C1115 polarity, making Q126 collector side plus. Reverse C1117 polarity, making pin 9 of IC-114 side minus. Perform the following adjustment per Service Manual "29. VOR Section." 29-1 Audio BBD DC Bias (1) Adjustment 29-2 Audio BBD DC Bias (2) Adjustment 29-3 Audio BBD Output Level and Record Amp Output Level Adjustment Reference: FPR-P PRINTED IN USA Autoflagged - NO PRINTED ON RECYCLED PAPER Filename: DIC0024.SB Directory: J:\SBDOC\NOV94 Template: C:\MSOFFICE\WINWORD\TEMPLATE\NORMAL.DOT Title: Service Bulletin, RD-7000 Subject: Replacement BBD IC for Audio Board Author: Hoyt Wing Lee Keywords: Comments: Creation Date: 12/02/94 9:47 AM Revision Number: 2 Last Saved On: 12/02/94 9:47 AM Last Saved By: Hoyt Wing Lee Total Editing Time: 1 Minute Last Printed On: 04/01/96 10:04 AM As of Last Complete Printing Number of Pages: 1 Number of Words: 211 (approx.) Number of Characters: 1,207 (approx.) ************************************************************************ Dictation Products Service Bulletin Sony Service Company -Technical Services A Division of Sony Electronics Inc. Sony Drive, Park Ridge, New Jersey 07656 CSA-15 Model: BI-85, BM-77, BM-88 No. 27 Subject: Original FWD Motor No Longer Available Date: June 15, 1995 Symptom: (**) The original FWD Motor is no longer available. Solution: Please use the new FWD Motor ASSY listed below for replacement. This new motor is used for BM-89. REF FORMER NEW DESCRIPTION PART NUMBER DESCRIPTION PART NUMBER M901 MOTOR (FWD) 1-541-748-11 MOTOR (FWD) ASSY X-3369-458-1 Motor Assembly Installation • Remove the original wiring from the original motor. Remove the original motor from the mechanical chassis. • Remove the motor cushion No. 137. • Install the cushion No. 137 on new motor and reverse the procedure. Reference: FPR-P PRINTED IN USA Autoflagged - NO PRINTED ON RECYCLED PAPER Filename: DIC0027.SB Directory: J:\SBDOC\JUN95 Template: C:\WINWORD\TEMPLATE\S_BULL.DOT Title: Subject: Author: Hoyt Wing Lee Keywords: Comments: Creation Date: 06/15/95 9:39 AM Revision Number: 2 Last Saved On: 06/15/95 9:39 AM Last Saved By: Hoyt Wing Lee Total Editing Time: 0 Minutes Last Printed On: 04/01/96 9:03 AM As of Last Complete Printing Number of Pages: 1 Number of Words: 154 (approx.) Number of Characters: 881 (approx.) ************************************************************************ Dictation Products Service Bulletin Sony Service Company -Technical Services A Division of Sony Electronics Inc. Sony Drive, Park Ridge, New Jersey 07656 CSA-15 Model: BM-890, DTI-800 No. 28 Subject: Circuit Change Required for BM-890 to be used Date: June 15, 1995 with DTI-800 Symptom: (**) BM-890 does not work with telephone interface DTI-800. Solution: BM-890 requires the following parts added in order to work with DTI-800. Q’TY DESCRIPTION PART NUMBER 2 CERAMIC, 0.1UF 16V 1-162-851-11 1 RESISTOR, 27KOHM 1/4W 1-249-434-11 • Install 0.1uF capacitor between CN104 Pin 5 and IC114 Pin 6. • Install 0.1uF capacitor and 27 kohm resistor in series between CN104 Pin 4 and the junction of IC117 Pin 49 and R185. Reference: FPR-P PRINTED IN USA Autoflagged - NO PRINTED ON RECYCLED PAPER Dictatiion Products Service Bulletin No.28 • Use isolation material as necessary. Dictatiion Products Service Bulletin No.28 Filename: DIC0028.SB Directory: J:\SBDOC\JUN95 Template: C:\WINWORD\TEMPLATE\S_BULL.DOT Title: Subject: Author: Hoyt Wing Lee Keywords: Comments: Creation Date: 06/15/95 9:36 AM Revision Number: 2 Last Saved On: 06/15/95 9:36 AM Last Saved By: Hoyt Wing Lee Total Editing Time: 1 Minute Last Printed On: 04/01/96 9:03 AM As of Last Complete Printing Number of Pages: 3 Number of Words: 147 (approx.) Number of Characters: 842 (approx.) ************************************************************************ Dictation Products Service Bulletin Sony Service Company -Technical Services A Division of Sony Electronics Inc. Sony Drive, Park Ridge, New Jersey 07656 CSA-15 Model: BM-89, DTI-800 No. 29 Subject: Circuit Change Required for BM-89 to be used Date: June 15, 1995 with DTI-800 Symptom: (**) BM-89 does not work with telephone interface DTI-800. Solution: BM-89 requires the following parts added in order to work with DTI-800. Q’TY DESCRIPTION PART NUMBER 2 CERAMIC, 0.1UF 16V 1-162-851-11 1 RESISTOR, 220KOHM 1/4W 1-247-887-00 • Install 0.1 uF capacitor between CN104 Pin 2 and IC106 Pin 13. • Install 0.1 uF capacitor and 220Kohm resistor in series between CN104 Pin 3 and the junction of IC112 Pin 49 and C102. • Use isolation material as necessary. Reference: FPR-P PRINTED IN USA Autoflagged - NO PRINTED ON RECYCLED PAPER Dictation Products Service Bulletin No.29 Filename: DIC0029.SB Directory: J:\SBDOC\JUN95 Template: C:\WINWORD\TEMPLATE\S_BULL.DOT Title: Subject: Author: Hoyt Wing Lee Keywords: Comments: Creation Date: 06/15/95 9:35 AM Revision Number: 2 Last Saved On: 06/15/95 9:35 AM Last Saved By: Hoyt Wing Lee Total Editing Time: 1 Minute Last Printed On: 04/01/96 9:04 AM As of Last Complete Printing Number of Pages: 2 Number of Words: 147 (approx.) Number of Characters: 842 (approx.) ************************************************************************ ************************************************************************ ************************************************************************ ************************************************************************ ************************************************************************ Digital Satellite System Service Bulletin Sony Service Company -Technical Services A Division of Sony Electronics Inc. Sony Drive, Park Ridge, New Jersey 07656 CSS-1 Model: RMY-129, RMY-130, SAT-A1, SAT-B1 No. 10 Subject: Additional VCR Codes Date: April 1, 1996 Symptom: (122) VCR codes missing from Instruction Manual Solution: Below are additional VCR codes that were omitted from the customers I/M. Please refer to the chart below when dealing with remote commander issues about compatibility with other manufactures VCR’s. VCR Brand Name Code Comment Broksonic 317 Additional Code Emerson 341 Additional Code GoVideo 322 New Brand Name HQ 315 New Brand Name LXI (Sears) 338 Additional Code Optimus (Radio Shack) 327 New Brand Name Quasar 306 Additional Code Zenith 331 Need to push record button for 4-5 seconds Reference: SB 1996-6 SD PRINTED IN USA PRINTED ON RECYCLED PAPER Filename: DSS0010.SB Directory: J:\SBDOC\MAR96 Template: C:\WINWORD\TEMPLATE\S_BULL.DOT Title: Subject: Author: Hoyt Wing Lee Keywords: Comments: Creation Date: 03/25/96 10:57 AM Revision Number: 2 Last Saved On: 03/25/96 10:57 AM Last Saved By: Hoyt Wing Lee Total Editing Time: 0 Minutes Last Printed On: 04/01/96 9:37 AM As of Last Complete Printing Number of Pages: 1 Number of Words: 163 (approx.) Number of Characters: 932 (approx.) ************************************************************************ 5 CONFIDENTIAL Sony Service Company National Technical Services Service Bulletin A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Digital Satellite System CSS-1 Model: SAT-A1, -B1, -A2, -B2 No. 14 Subject: Solution for Error Message "Insert Valid Date: November 8, 1996 Access Card" or "Call Ext 711" Symptom: (* * ) Unit shows Error Message on the screen as “Please Insert Valid Access Card” or “Call Ext 711”. Solution: If Unit is signed on for DirecTV or USSB Service, Pull out Cam Card and clean bottom contacts and re-insert. If problem persist, Please replace Cam Card. Reference: C. Martinez PRINTED IN USA PRINTED ON RECYCLED PAPER ************************************************************************ 5 CONFIDENTIAL Sony Service Company National Technical Services Service Bulletin A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Digital Satellite System CSS-1 Model: SAT-A1, -B1, -A2, -B2 No. 15 Subject: Solution for Error Message "Call Ext 745" Date: November 8, 1996 Symptom: (* * ) Unit shows Error Message on the screen as “Call Ext 745”. Solution: If Unit is signed on for DirecTV or USSB Service, Pull out Cam Card and clean bottom contacts and re-insert. If problem persist, Replace or Clear Double EPROM. Reference: C. Martinez PRINTED IN USA PRINTED ON RECYCLED PAPER ************************************************************************ 5 CONFIDENTIAL Sony Service Company National Technical Services Service Bulletin A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Digital Satellite System CSS-1 Model: SAT-A2, -B2 No. 16R1 Subject: Solution for Error Message "Invalid Access Date: December 5, 1996 Card” after perform Self System Test Symptom: (* * ) If Customer performed Self System Test from Menu Screen and found error message as “invalid Access Card”. Solution: The following response should be given if the customer complains about receiving the message “Card not authorized.” Congratulations on the purchase of your new Sony brand DSS system! Your new Sony receiver incorporates the latest DSS Access Card from your program provider. While performing the Systems Test you may receive a faulty message that reads "Card: Failed - Card Not Authorized" with the access card ID number displayed directly beneath. Please be assured that the access card is authorized, your Sony system is fully operational and you do have access to programming. Everything about the system - digital picture and sound quality, ease of use, and programming - continues to perform to our high standards. Should you have other questions regarding your new Sony system, please refer to your Sony Operating Instructions or kindly call us at 1-800-838-7669. Again, thank you for purchasing a Sony brand DSS receiver. Reference: C. Martinez PRINTED IN USA PRINTED ON RECYCLED PAPER ************************************************************************ CONFIDENTIAL Sony Service Company National Technical Services Service Bulletin A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Digital Satellite System CSS-1 Model: SAT-A1, SAT-A2, SAT-B1, SAT-B2, No. 18 Subject: Access Card Authorization Date: December 4, 1996 Symptom: (B13) While performing the System Test the customer may receives a message informing them their card is not authorized. Solution: With the recent distribution of new access cards by DIRECTV, some owners of Sony’s popular DSS system may experience an incorrect access card message during the Systems Test. Everything about the system -- digital picture and sound quality, ease-of-use, and programming -- continues to perform to our high standards despite this incorrect message. While performing the Systems Test, users may receive a faulty message that reads “Card: Failed - Card Not Authorized” with the access card ID number displayed directly beneath. A miscommunication stemming from the information flow from the access card to the receiver causes the faulty message. However, the card is authorized, the Sony system is operational and users have access to programming. Reference: DSS Marketing Press Statement 11/01/96 PRINTED IN USA PRINTED ON RECYCLED PAPER ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Digital Cellular CSA-19 Model: CM-Z100, CM-Z100/1, CM-Z100PRC, CM- No. 1 Z100PRC2, CM-Z100SPR, REC-Z100SP1, CM- Z100E, CM-Z100E/1, CM-Z200, CM-Z200GT, CM-Z200/B, CM-Z200/C Subject: Loose Microphone Boom Assembly Date: December 23, 1999 Symptom: The unit may exhibit a problem with the Microphone Boom Assembly becoming loose. (767X) Solution: In order to correct this problem it is necessary to tighten the set screw to a torque setting of 1.2 KG/CM (+/- .02 KG/CM) and add a plastic spacer to the back housing. Remove the four case screws as indicated by the arrows in the picture. Lift the back housing off Using a torque driver, torque the Mic Boom Digital Cellular Products Service Bulletin No. 1 Place the Plastic Spacer (3-034-667-01) inside the Bottom Cover Assembly as shown in the picture. This will inhibit the Microphone Boom Assembly. ************************************************************************ . Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Digital Cellular CSA-19 Model: CM-M1300, CM-M1300GTE, CM-M1304ATH, No. 2 CM-M1306, CM-M1300AMR, CM-M1308AMR, CM-M1300BNM, CM-S2100, CM-S1101SPR, , CM-S1101SPR3, CM-B1201SPR3, CM- B1207CNT3, CM-M1300/3, CM-M1300BNM3, CM-M1300GTE3, CM-M1308AMR3, CM-S2100/3, CM-B2200PRC3, CM-B3200/3, CM-B3200BLM3, CM-B3200GTE3, CM-B3200PRC3, CM- B3208AMR3, CM-M3300/3, CM-Z200/C, CM- B2200PRC, CM-M3300, CM-M3300HTN, CM- B3200, CM-B3200BLM, CM-B3200GTE, CM- B3200PRC, CM-B3208AMR, CM-B1207CNT1, CM-B1207CNT0, CM-B1201SPR, CM-B1201WH, CM-Z100, CM-Z100/1, CM-Z100PRC, CM- Z100PRC2, CM-Z100SPR, RECZ100SP1, CM- Z100SPR1, CM-Z100E, CM-Z100/1, CM-Z200, CM-Z200GT, CM-Z200/B, -REC3200PRC, - REC2200PRC, -REC1207CNT1, -REC1201SP1, Subject: Cell Phone Charger Date: March 1, 2000 Symptom: (217X) The AC Adapter or optional travel adapter may stick when attempting to disconnect it from the handset. Solution: To remove, fully depress the latch release and gently pull straight out. Avoid removing the adapter at an angle as this may cause damage to the connector. The adapter will self-correct after minimal use. Digital Cellular Products Service Bulletin No. 2 In some instances a customer may break the latch assembly and a portion may remain in the connector of the phone. To remove the broken latches insert the tip of a small screwdriver or dental pick between the latch and body of the connector. Gently release the latch (see below). Using small tweezers remove the broken latch. ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Digital Cellular CSA-19 Model: CM-M1300, CM-M1300GTE, CM-M1304ATH, No. 3 CM-M1306, CM-M1300AMR, CM-M1308AMR, CM-M1300BNM, CM-S2100, CM-S1101SPR, , CM-S1101SPR3, CM-B1201SPR3, CM- B1207CNT3, CM-M1300/3, CM-M1300BNM3, CM-M1300GTE3, CM-M1308AMR3, CM-S2100/3, CM-B2200PRC3, CM-B3200/3, CM-B3200BLM3, CM-B3200GTE3, CM-B3200PRC3, CM- B3208AMR3, CM-M3300/3, CM-Z200/C, CM- B2200PRC, CM-M3300, CM-M3300HTN, CM- B3200, CM-B3200BLM, CM-B3200GTE, CM- B3200PRC, CM-B3208AMR, CM-B1207CNT1, CM-B1207CNT0, CM-B1201SPR, CM-B1201WH, CM-Z100, CM-Z100/1, CM-Z100PRC, CM- Z100PRC2, CM-Z100SPR, RECZ100SP1, CM- Z100SPR1, CM-Z100E, CM-Z100/1, CM-Z200, CM-Z200GT, CM-Z200/B, -REC3200PRC, - REC2200PRC, -REC1207CNT1, -REC1201SP1, Subject: A-Key Programming Procedure Date: December 23, 1999 Symptom: Procedure to enter A-Key into the handset via the keypad. (****) Solution: Preparation Step Operation 1 Press the Power Button. 2 Enter Access Code ("111111"). 3 Push Jog Dial navigator twice to select "Programming". 4 Enter Security Code (default is 000000). The following message appears: "PLEASE WAIT READING SERVICE PARAMETERS". 5 The ESN display appears. "ESN IS READ ONLY. YOU CANNOT CHANGE ESN." Push Jog Dial navigator to go to the next display. Digital Cellular Products Service Bulletin No. 3 Advance to the following display(s) and begin keypad entry of new A-Key value to be stored. Non-Basic Non-Basic NAM 1 Items NAM 2 Items .:Edit .:Edit #:Next #:Next Slot Cycle Enter first A-Key digit -example: “1” Index CLEAR CLEAR 2 .:OK *:Quit NamX AKey: 1 Where “NamX” is either .:OK *:Quit Nam1 or Nam2 Additional digits 0 to 9 (total of 26), 20 digit A-Key w/6 digit Checksum. CLEAR NamX AKey:12 345678901234 * Key 567890123456 .:OK *:Quit AKey successfully entered If valid If invalid * FOR ADDITIONAL INFO PLEASE CONTACT THE CARRIERS AUTHENTICATION ADMINSTRATION DEPARTMENT ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Digital Cellular CSA-19 Model: CM-D500, CM-D600 No. 4 Subject: A-Key Programming Procedure (D500/D600) Date: December 23, 1999 Symptom: Procedure to enter A-Key into the handset via the keypad. (****) Solution: Preparation Step Operation (AS SHOWN BELOW) 1 Raise the earpiece and press the Power Button. 2 Enter Access Code 2539 3 Press the soft key “A-Key” to access A-Key programming. A-Key entry is the same for each NAM in multi-NAM units, please refer to owners manual for multi-NAM selection. Digital Cellular Products Service Bulletin No. 4 * FOR ADDITIONAL INFO PLEASE CONTACT THE CARRIERS AUTHENTICATION ADMINSTRATION DEPARTMENT ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Digital Cellular CSA-19 Model: CM-M1300, CM-M1300GTE, CM-M1304ATH, No. 5 CM-M1306, CM-M1300AMR, CM-M1308AMR, CM-M1300BNM, CM-S2100, CM-S1101SPR, , CM-S1101SPR3, CM-B1201SPR3, CM- B1207CNT3, CM-M1300/3, CM-M1300BNM3, CM-M1300GTE3, CM-M1308AMR3, CM-S2100/3, CM-B2200PRC3, CM-B3200/3, CM-B3200BLM3, CM-B3200GTE3, CM-B3200PRC3, CM- B3208AMR3, CM-M3300/3, CM-Z200/C, CM- B2200PRC, CM-M3300, CM-M3300HTN, CM- B3200, CM-B3200BLM, CM-B3200GTE, CM- B3200PRC, CM-B3208AMR, CM-B1207CNT1, CM-B1207CNT0, CM-B1201SPR, CM-B1201WH, CM-Z100, CM-Z100/1, CM-Z100PRC, CM- Z100PRC2, CM-Z100SPR, RECZ100SP1, CM- Z100SPR1, CM-Z100E, CM-Z100/1, CM-Z200, CM-Z200GT, CM-Z200/B, -REC3200PRC, - REC2200PRC, -REC1207CNT1, -REC1201SP1, CM-D500, CM-D600- Subject: Debug Screen (Status Display) Date: December 23, 1999 Symptom: Procedure to enter and interpret the field debug screen. (****) Solution: CM-D500/600 To access the Debug screen, press “Menu” “7” “0” then enter the “Security Code” (default set at 000000). All other models To access the Debug screen press “111111 select”, choose “Field Debug select” then enter the “Security Code” (default set at 000000) and select “Screen”. Analog Mode (Dual Mode & Dual Band Only): Power Level (Reference IS-95A, Table 2.1.2.2-1) Channel 03370 ? Color Code System ID 00004 ? ? Qualifier (Unsupported) Order (Unsupported ) Digital Cellular Products Service Bulletin No. 5 CDMA Mode: Receive State Exit Reason X A12 Transmit Adjust (Unsupported, always “X”) (“7F” = transmitter disabled) (Unsupported, always “A”) PN Offset: Decimal value of Pilot’s PN Offset (“000” signifies CDMA acquisition) Receive State Values: 0= Pilot Channel Acquisition Sub-state, 1= Sync Channel Acquisition Substate, 2= MS Idle State, 3= System Access State, 4= Traffic Channel State. Receive Power Conversion: RX {dBm}= (value / 3) - 63.25, where screen reading is a two’s complement number. To convert, if screen reading >= 0x80, then value = - (0xFF - screen reading + 1). Example: Screen Reading = 0xDE (“DE”), value = - (0xFF - 0xDE + 1) = - (0x21 + 1) = - 0x22 = - 34 RX {dBm} = (-34/ 3) -63.25 = - 11.33 - 63.25 = - 74.58, so RX Power ~ -75 dBm Note: Hex value crosses 0 point i.e... (-100dBm = 8A, -55dBm = 05, -30dBm = 4F), these values are as an example only actual values vary from phone to phone. Transmit Adjust Conversion: TX Adj. {dB} = - value / 2, where screen reading is in hex. Example: Screen Reading = 0x12 (“12”), value = 18 (decimal), TX Adj. {dB} = - (18/ 2) = - 9 dB. Note: Actual values are not exact due to power control bits, values are approx. + - 3dB. ************************************************************************