Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Computer Monitors CSI-111 Model: Subject: Symptom: (1332) Solution: CPD-E100, HMD-A100, HMD-A200 No. 324 Dynamic Focus Incorrect; D513/L508 Failures Date: October 19, 2000 The dynamic focus is incorrect due to failure of D513 in the Dynamic Focus circuits on the D Board. D513 failure may cause over dissipation damage to L508, which is in series with D513. Affected units have the following Serial Number Ranges. CPD-E100: 4,000,001 - 4,088,861. HMD-A100: All Sets. HMD-A200: 4,000,001 - 4,049,037. Please complete the following procedure on all units returned for service with the listed serial number range. Units with a green sticker affixed to the bottom of the rear panel label have already been corrected. Use the replacement parts listed below. REF DESCRIPTION PART NUMBER D513 DIODE BYV26C 8-719-074-13 L508 INDUCTOR MICRO, 10 UH 1-410-328-11 NA 1/4 INCH ROUND GREEN STICKER NA 1. Access the D Board. 2. Locate D513 and L508. Refer to the following illustrations. CPD-E100 HMD-A100 & HMD-A200 D BOARD CONDUCTOR SIDE D BOARD CONDUCTOR SIDE CONT. Reference: TM DPCD00-033, J. Grose PRINTED IN USA AUTOFLAGGED -YES Computer Monitors Service Bulletin No. 324 3. Replace D513 with the new part. 4. Inspect L508 for over dissipation damage and replace it with the new part if necessary. 5. Reassemble the monitor as required and verify correct unit operation at all timing modes. 6. Readjust the static and dynamic focus as necessary to achieve optimum picture quality. 7. Mark the unit by applying a round . Inch green sticker to the bottom of the rear panel label. 8. For refurbish units, mark the shipping carton for this unit. Apply a round . Inch green sticker to the lower right corner of the refurbish label. The correction procedure is completed. ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Computer Monitors CSI-111 Model: Subject: Symptom: (1335) Solution: CPD-L181, CPD-L181A No. 325 Picture Edges Warped or Shaking Date: October 25, 2000 The edges of the picture are warped or the picture is shaking in the upper part of the screen. The symptom is noticeable using a PC with the ATI Rage Pro series video card. This condition may be caused by unstable timing of the Horiz. Drive Pulse Generator IC509 on the A Board. The following changes to IC509 timing components R605 and C566 will improve Horiz. Drive stability. Please perform the following correction procedure on the A Board. The parts listed below (or equivalent) are needed to complete this procedure. REF DESCRIPTION PART NUMBER R605 RES METAL FILM CHIP 2.7K. 1-218-702-11 C566 CAP CHIP CERAMIC 1000 PF 1-115-416-11 1. Access the A Board Assy on the Conductor side. 2. Locate R605 and C566. Refer to the following illustration. A BOARD CONDUCTOR SIDE NEAR IC509 CONT. Reference: TM DPCD00-035; J. Grose PRINTED IN USA Computer Monitors Service Bulletin No. 325 3. Replace R605 with the new 2.7 K.component. 4. Replace C566 with the new 1000 pF component. 5. Reassemble the unit and test all timing modes. 6. Adjust the Horiz. Centering, Phase, and Pitch set up as necessary for each timing mode. 7. Update the Service Manual Parts List for R605 (Pg. 6-7) and C566 (Pg. 6-2). The correction procedure is completed. ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Computer Monitors CSI-111 Model: Subject: Symptom: (1111) Solution: HMD-A200 No. 326 Heat Sink Damages DGC During Repairs Date: October 31, 2000 The D Board mounted heat sink for Q503 may contact the CRT mounted Degauss Coil Assy, DGC during service. This occurs when the cabinet is removed and the CRT weight shifts the DGC into the heat sink. The protective tube over the DGC may become damaged and the heat sink may penetrate the DGC when the set is operated. The DGC conductors could become shorted to ground through the heat sink. The short could result in over dissipation damage to the DGC and no power symptoms after turn on. Please observe the following cautions when removing the cabinet for this unit during service. Precautions will avoid damage from the DGC contacting the Q503 heat sink. 1. Keep the set positioned on the side when the cabinet is removed. This orientation prevents the CRT weight from shifting the DGC into the Q503 heat sink. 2. The unit must be serviced in the upright position with out the cover installed. Then place a cloth or plastic sheet between the Q503 heat sink and the DGC. 3. Support the CRT and Bezel assembly whenever the upright unit has the cabinet removed. This will avoid contact between the Q503 heat sink and the DGC. Please refer to the following illustrations. D BOARD AREA NEAR Q503 HEAT SINK & DGC CORRECT: INCORRECT: SPACE BETWEEN HEAT SINK & DGC HEAT SINK CONTACTING DGC Reference: FPR-E09309383; TM DPCD00-036; J. Grose PRINTED IN USA AUTOFLAGGED -YES ************************************************************************ . Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Computer Monitors CSI-111 Model: CPD-E100, HMD-A100, HMD-A200 No. 328 Subject: Service Manual Corrections CN902 & CN304 Date: November 13, 2000 Diagrams Symptom: (****) The service manual has an error in the D Board Schematic and Block Diagrams for connector CN902. There is also an error in the A Board Block Diagram for the connector CN304 that mates with CN902. The G1 Signal and Ground are shown incorrectly in these diagrams. Solution: Please correct the service manual as described below. D BOARD SCHEMATIC DIAGRAM CN902 CORRECTION PAGE 5-11; SECTION H-2 CONT. Reference: FPR-E09364126; J. Grose PRINTED IN USA Computer Monitors Service Bulletin No. 328 A BOARD BLOCK DIAGRAM CN304 CORRECTION PAGE 5-1 TO CRT The correction procedure is completed. ************************************************************************ S Sony Service Company National Technical Services Service Bulletin A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Computer Monitors Model: HMD-A200/L No. 329R1 Subject: VAIO Color Cabinet Parts Date: April 26, 2001 Symptom: (1160) The part numbers for the VAIO Color Cabinet Parts are not listed in the Parts List on Page 6-1 of the Service Manual. Solution: Please add the following part numbers to the Service Manual. REF DESCRIPTION PART NUMBER 1 BEZEL ASSY VAIO COLOR X-4039-027-1 17 CABINET VAIO COLOR X-4038-447-1 6 BOTTOM COVER VAIO COLOR X-4038-449-1 Reference: FPR: E09467435; TM: DPCD01-005; J. Grose PRINTED IN USA ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Computer Monitors CSI-111 Model: Subject: Symptom: (1721) Solution: HMD-A100, HMD-A200 No. 330 Correction for USB Hub Malfunction Date: January 3, 2001 The USB Hub may malfunction and cause peripheral devices such as a printer or scanner to give an error message. The peripheral device may lock up its operation. This condition affects units that employ type ISP1122ANB for IC7A1 on the D Board. Units with IC7A1 of type ISP1122NB are not affected. The affected units have the following serial number ranges: HMD-A100: 5,500,001 - 5,519,456 HMD-A200: 5,500,001 - 5,509,364 Please complete the following procedure on all units returned for service with the listed serial number range. Units with a green sticker affixed to the bottom of the rear panel label have already been corrected. The following components (or equivalent) are required to complete this procedure. REF DESCRIPTION PART NUMBER NA FILM 0.1 UF CAP 1-130-495-00 NA 1/4 INCH ROUND GREEN NA STICKER 1. Access the component side of the D Board. 2. Remove the EMI shield cover from the component side IC7A1 circuit area. Refer to the following illustrations. D BOARD EMI Shield for IC7A1 CONT. Reference: TM: DPCD00-039; J. Grose PRINTED IN USA AUTOFLAGGED -YES Computer Monitors Service Bulletin No.330 3. Check the marking on the part used for IC7A1. If IC7A1 is type ISP1122NB, then go to Step 8. If IC7A1 is type ISP1122ANB, then go to Step 4. 4. Remove the EMI shield from the conductor side IC7A1 circuit area. 5. Trim the new FILM 0.1 UF CAP leads to 1/2 Inch. Solder tack the new Film 0.1 UF Cap to the solder pads connecting IC7A1 Pin 1 and IC7A1 Pin 3 as shown. Refer to the following illustrations. INSTALL NEW 0.1 UF CAP 6. Reinstall the EMI shield cover for the conductor side IC7A1 circuit area. 7. Reinstall the EMI shield cover for the component side IC7A1 circuit area. 8. Reassemble the unit and check operation at all Preset Timing Modes. 9. Mark the unit by applying a round . Inch green sticker to the bottom of the rear panel label. 10. For refurbish units, mark the shipping carton for this unit. Apply a round . Inch green sticker to the lower right corner of the refurbish label. D BOARD SCHEMATIC DIAGRAM CHANGES FOR IC7A1 +3.3V L7C1 The correction procedure is completed. ************************************************************************ . Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Computer Monitors CSI-111 Model: CPD-E200, CPD-G200, CPD-420GS, CPD-E400, No. 331 CPD-G400 Subject: Part Numbers for Connector Assy DY and D Date: January 19, 2001 Board Connector Pin for DY Symptom: (****) Part Numbers are available to order the Connector Assembly for the Deflection Yoke; DY for these models. A Part Number for improved D Board / DY mating Connector; CN501 is available for these models. Solution: Please use the following part numbers for ordering these components. Please update the CN501 part numbers in the Service Manuals. MODEL REF DESCRIPTION PART NUMBER CPD-G200 CPD-E200 NA CONNECTOR ASSY DY 1-900-804-42 CPD-420GS CPD-E400 CPD-G400 NA CONNECTOR ASSY DY 1-900-803-49 CPD-G200 CPD-E200 CPD-420GS CPD-E400 CPD-G400 CN501 CONNECTOR PIN DY 1-580-798-32 Reference: TM DPCD00-042, J. Grose PRINTED IN USA ************************************************************************ . Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Computer Monitors CSI-111 Model: CPD-E220 No. 332 Subject: Incorrect Focus Left side of Screen Date: January 19, 2001 Symptom: (1332) The picture has incorrect focus along a 2 Inch area at the left side. Solution: If the customer complains of this symptom, then Please perform the following correction procedure. The parts listed below (or equivalent) are required to complete the procedure. REF DESCRIPTION PART NUMBER NA CER CAP 0.001UF 50V 1-102-074-00 NA RTV ADHESIVE 7-322-065-16 1. Access the D Board conductor side. 2. Locate C584 near the Flyback Transformer, T501 on the D Board LOCATE C584 3. Cut the leads of the new 0.001 uF Capacitor to 1/2 Inch. 4. Solder tack the new 0.001 uF Capacitor in parallel with C584 on the D Board conductor side. Refer to the following illustration. 5. Use RTV adhesive to fasten the 0.001 uF Capacitor body to the D Board surface. 6. Reassemble the unit and verify correct basic operation. 7. Run the DAS System for this model. Select Step By Step function "Rewrite HF Data for CPD-E220". CONT. Reference: TM: DPCD00-041; J. Grose PRINTED IN USA Computer Monitors Service Bulletin No. 332 INSTALL NEW 0.001 UF CAP 8. Complete the register Data change operation as listed in the following table. CPD-E220 HF DATA CHANGES TIMING 31kHz / 60Hz 31kHz / 70Hz 43 KHz / 85 Hz 49 KHz / 75 Hz 53 KHz / 85 Hz 60 KHz / 75 Hz 68 KHz / 75 Hz 68 KHz / 85 Hz 80 KHz / 75 Hz BEFORE 1D 1A 1D 1D 1E 1B 1E 1A 12 AFTER 16 16 16 16 13 14 14 14 0D 9. Verify correct operation at all timing modes. Readjust the Picture Focus as necessary using the VR controls on the Flyback Transformer. The correction procedure is completed. ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Computer Monitors CSI-111 Model: Subject: Symptom: (1350) Solution: GDM-FW900 No. 333 Vertical Size Pulsating; IC001 Failure. Date: January 19, 2001 The screen shows the vertical size pulsating or becoming streched. This may be caused by a faulty IC001 on the N Board. IC001 is the CPU/DSP used in the monitor system control and deflection signal processing circuits on the N Board. NOTE: Components used for IC001 during manufacturing may be type CXD8744Q­0012 (Mask Program) or type CXD9155Q-0010 (One Time Program). Both parts are compatible. Please order replacement IC001 using the part number in the following table. Please use the table to correct the part number and description for IC001 on page 7-3 of the Service Manual. Reference: FPR: E09986658; J. Grose PRINTED IN USA ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Computer Monitors CSI-111 Model: Subject: Symptom: (1432) Solution: CPD-E500, CPD-G500, GDM-F500R No. 334 Black Level Drift or White Balance Error Date: January 19, 2001 Some of these units exhibit increased background raster levels. White balance may be outside of specifications. This level drifting condition may occur after a short time period of usage. This condition may be caused by aging of the Cathode elements in the CRT gun assembly. Please adjust the G2 voltage level to restore the correct raster black level. Check the color temperature against the model specifications and adjust the white balance if necessary. Key Code Entries for these symptoms. 1. A-Ctemp: Enter if white balance is ouside specifications and has to be adjusted. 2. A-Brt: Enter if luminence level is outside specifications and has to be adjusted. Reference: J. Grose PRINTED IN USA ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Computer Monitors CSI-111 Model: Subject: Symptom: (1161) Solution: CPD-M151, CPD-M151/BQ No. 337 Black/White Cabinet Part Numbers Date: January 29, 2001 The CPD-M151 has a white cabinet. The CPD-M151/BQ has a black cabinet. The cabinet part numbers in the service manual Page 5-1 are listed only for the White model version. The part descriptions should indicate which model color is provided for each part number listed. Please use the following part number to order replacement cabinet parts for these models. REF DESCRIPTION PART NUMBER 1 BEZNET COMP ASSY (WHT) A-1017-121-A 1 BEZNET COMP ASSY (BLK) A-1017-226-A 2 STAND ASSY (WHT) A-1501-544-A 2 STAND ASSY (BLK) A-1501-729-A 3 ARM ASSY (WHT) X-4037-131-1 3 ARM ASSY (BLK) X-4037-978-1 4 STAND BASE ASSY (WHT) X-4037-132-1 4 STAND BASE ASSY (BLK) X-4037-979-1 5 COVER ASSY (WHT) A-1005-364-A 5 COVER ASSY (BLK) A-1005-385-A Please keep this information with the service manual. An updated service manual is available that includes the corrected cabinet part numbers. Reference: FPR-E10487979; J. Grose PRINTED IN USA ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Computer Monitors CSI-111 Model: Subject: Symptom: (1353) Solution: CPD-M151 No. 338 Screen Blinks with HP Vectra PC Date: February 21, 2001 The picture blinks or has a vertical jitter or rolling symptom. This condition occurs with the HP Vectra Model VLi8 PC. The symptom may occur at one or more timing modes, and not occur at others. The following procedure makes the set compatible to the HP PC Sync drive capacity. It may cause incompatibility to other PC models. If the customer complains of this symptom, then please perform the following procedure. The parts listed below (or equivalent) are needed to complete this procedure. REF DESCRIPTION PART NUMBER R19 RES CHIP 2.2K. 1/10W 1-216-057-00 R102 RES CHIP 2.2K. 1/10W 1-216-057-00 1. Access the A Board and remove it from the unit. Refer to the following illustrations. 2. On the A Board Component Side replace R19 with the new 2.2K. resistor. 3. On the A Board Component Side remove R25. Refer to the following illustrations. A BOARD COMPONENT SIDE CONT. Reference: TM DPCD01-003; S. Adachi, J. Grose PRINTED IN USA Computer Monitors Service Bulletin No. 338 R19 & R25 CHANGES 4. On the A Board Conductor Side replace R102 with the new 2.2K. resistor. Refer to the following illustrations. 5. On the A Board Conductor Side remove R109. Refer to the following illustrations. A BOARD CONDUCTOR SIDE PAGE 2 OF 3 Computer Monitors Service Bulletin No. 338 R102 & R109 CHANGES NOTE: The illustration shows an optional leaded component for R102. 6. Reassemble the Unit. 7. Test for correct operation at all timing Modes. 8. Correct any of the set up adjustments as necessary. The correction procedure is completed. PAGE 3 OF 3 ************************************************************************ S Sony Service Company National Technical Services Service Bulletin A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Computer Monitors Model: Subject: Symptom: (1336) Solution: HMD-A200/L No. 341R1 Picture Size Large with VG-515; FB013 Fault Date: May 30, 2001 The symptom occcurs when connecting HMD-A200 (VAIO) to SG VG-515. The screen shows an over size picture. The size problem is caused by incorrect timing mode selection due to Sync noise. The sync noise may be caused by insufficient noise suppression on the Sync signals. This condition may be due to wrong type ferrite sleeve FB013. Please replace FB013 when this symptom occurs. Reference: FPR: E09402178; S. Adachi; J. GROSE PRINTED IN USA ************************************************************************ Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Computer Monitors CSI-111 Model: CPD-E210 No. 342 Subject: No Power; D623 Failure Date: March 15, 2001 Symptom: (1111) If theunit has No Power symptoms, check if D623 in the D Board Power Supply is faulty. The D623 zener diode is a voltage limiter on IC601 Pin 14. IC601 is the Power Supply Switching Regulator Control. Solution: Please use the following part number to replace D623 if necessary. Please update the service manual schematic diagrams and parts list references for D623 as necessary. Reference: FPR E10126404; J. GROSE PRINTED IN USA ************************************************************************ . Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Computer Monitors CSI-111 Model: KL-W7000, KL-W7000A, KL-W9000, KL-No. 344W9000A Subject: Picture Color Smudges/Smears; Dust in Date: March 30, 2001 Optical System Symptom: (1330) The picture has color smudges that are caused by dust particles on the LCD panel surfaces. The picture border smears may occur after warm-up of the unit. The smudges may be due to distortion of the LCD modules overheating. The overheating can be caused by restriction of the ventilation air by dust deposits. Solution: Please clean the optical assembly and ventilation air ducts. Cleanliness in the LCD Modules optical areas is critical. The following guidelines will be helpful for cleaning these units. 1. Remove the Front Covers, Lamp Assembly, Rear Cover, Front Sub-Panel, Screen/Mirror Block. Use the disassembly procedures in the Service Manual. Clean these parts with a clean cloth and mild detergent as needed. 2. Remove the C Board EMI Shield, Lamp Base, and Objective Lens Collar. Use the disassembly procedures in the Service Manual. Clean these parts with a clean cloth and mild detergent as needed. 3. Remove the Optical Assembly. Use the disassembly procedures listed in the Service Manual. Set this item aside for now. 4. Use a clean cloth and mild detergent to remove dust from the ventilation ducts for the Optical Assy. Refer to the following illustrations. OPTICAL ASSEMBLY VENTILATION DUCTS (FRONT VIEW) CONT. Reference: FPR-E11369360, J. Grose PRINTED IN USA Computer Monitors Service Bulletin No. 344 5. Use a clean cloth and mild detergent to remove dust particle build up from the Ventilation Fan for the Lamp Assy. Refer to the following illustrations. LAMP VENTILATION FAN DISCHARGE AREA (REAR VIEW) 6. Use a clean cloth and Cotton Swab with a mild detergent to remove dust particle build up from the Ventilation Fan for the Optical Assy. Refer to the following illustrations. OPTICAL ASSY VENTILATION FAN DISCHARGE AREA 7. Use a clean filtered compressed air source to remove dust particles lodged in each LCD Module of the Optical Assy. Blow across each of the (3) LCD units in both directions. Apply the compressed air flow onto each side of each of the LCD modules. Refer to the following illustrations. Page 2 of 3 Computer Monitors Service Bulletin No. 344 LCD MODULE (C BOARD) OPENINGS FOR COMPRESSED AIR FLOW. 8. Reassemble the unit. 9. Operate the set for 30 minutes to reach normal operating temperatures. 10. Verify picture quality at all timing modes. Adjust any picture quality set up parameters as necessary. The correction procedure is completed. Page 3 of 3 ************************************************************************ S Sony Service Company National Technical Services Service Bulletin A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Computer Monitors Model: CPD-G520 No. 345 Subject: Part Number for Video CONNECTOR Date: May 7, 2001 Symptom: (1310) Part numbers are available for the rear panel video connector and mounting screws. Solution: Please use the following part numbers to order the video connector and mounting screws. These items are illustrated below. REF DESCRIPTION PART NUMBER NA CONNECTOR, D SUB 1-794-991-11 NA SCREW(HEX) 4-635-966-01 REAR PANEL VIDEO CONNECTOR Please keep this service bulletin with the service manual. Reference: TM DPCD01-006, J. Grose PRINTED IN USA ************************************************************************ S Sony Service Company Service Bulletin National Technical Services A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Computer Monitors Model: Subject: Symptom: (****) Solution: HMD-A400, HMD-A400/L No. 347 OSD Service Mode Adjustments Date: May 4, 2001 This model has service set up adjustments available on the On Screen Display. A special hidden Service Mode is used for these adjustments. Please follow these instructions to use any of the OSD Service Mode adjustments. 1. Apply power and set the Video Input Signal for the Default Timing Mode 4: 800 X 600 at 85 Hz VF (HF = 53 KHz). Default Data is used for initial User Modes. 2. Press the Power Button for Off. 3. Hold the Menu Button in and Press the Power Button On. Hold the Menu Button in until the picture comes up. 4. Release the Menu Button and press it again to view the OSD for Service Mode. 5. Use the following table as a guide to the available set up adjustments. SERVICE MODE ADJUSTMENTS DESCRIPTION OSD LABEL 1 HORIZONTAL CENTER HC 2 VERTICAL CENTER VC 3 HORIZONTAL SIZE HS 4 VERTICAL SIZE VS 5 PINCUSHION PIN 6 PIN BALANCE PB 7 KEYSTONE KEY 8 KEY BALANCE KB 9 HORIZ. CURVE TOP HCT 10 HORIZ CURVE BOT HCB 11 SUB RED VIDEO GAIN (LIGHT WHITE BALANCE) SR 12 SUB GREEN VIDEO GAIN (LIGHT WHITE BALANCE) SG 13 SUB BLUE VIDEO GAIN (LIGHT WHITE BALANCE) SB Cont. Reference: Capetronics PRINTED IN USA Computer Monitors Service Bulletin No. 347 SERVICE MODE ADJUSTMENTS CONT. DESCRIPTION OSD LABEL 14 RED CUTOFF (DARK WHITE BALANCE) RDC 15 GREEN CUTOFF (DARK WHITE BALANCE) GDC 16 BLUE CUTOFF (DARK WHITE BALANCE) BDC 17 CONTRAST LEVEL 1 (DARK WHITE BALANCE) CONT1 18 CONTRAST LEVEL 2 (50% SQUARE BLOCK LUMINENCE) CONT2 19 CONTRAST LEVEL 3 (LIGHT WHITE BALANCE) CONT3 20 G1 VOLTAGE BRIGHT1 21 ADJUST G2 VOLTAGE G2 22 AUTO BRIGHTNESS LIMIT ABL 23 VERTICAL LINEARITY (TOP & BOT) VL 24 VERTICAL LINEARITY (CENTER) CL 25 HORIZ RASTER CENTER (PRIME MODE 8 ONLY) HDC 26 HORIZ OUT DRIVE COMPENSATION (DESIGN ONLY) HDV 27 DYNAMIC FOCUS HORIZ WAVE HF 28 DYNAMIC FOCUS VERT WAVE HV 29 INTERNAL ROTATION FOR ROTATION COIL LD 30 SAVE DEFAULT DATA DFD 6. Turn the Power Off and then back On to restore the unit to normal operation. The instructions are completed. ************************************************************************ S Sony Service Company National Technical Services Service Bulletin A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Computer Monitors Model: HMD-A400 No. 351 Subject: Reduced Vertical Size; D402 Correction Date: July 2, 2001 Symptom: (1339) The screen may have insufficient vertical deflection. This condition may be caused by the component used for D402. The D402 component at issue has the “828L” Lot number. Refer to the following illustration. Applicable serial number range: 4,021,862 – 4,026,109. Markings on D402 Solution: Please complete the following procedure on all units returned for service with the listed serial number range. Units with a green sticker affixed to the bottom of the rear panel label have already been corrected. The following components (or equivalent) are required to complete this procedure. REF DESCRIPTION PART NUMBER D402 DIODE IN4002 8-719-904-02 NA 1/4 INCH ROUND GREEN STICKER NA 1. Access the D Board. 2. Replace D402. Note the correct D402 polarity. 3. Reassemble the unit and Power it up. 4. Apply a Video Test Signal. Verify the picture quality at all timing modes. 5. Mark the unit by applying a round . Inch green sticker to the bottom of the rear panel label. 6. For refurbish units, mark the shipping carton for this unit. Apply a round . Inch green sticker to the lower right corner of the refurbish label. The correction procedure is completed. Reference: TM DPCE01-010 PRINTED IN USA AUTOFLAGGED -YES ************************************************************************ S Sony Service Company National Technical Services Service Bulletin A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Computer Monitors Model: HMD-A400/L No. 353 Subject: No Picture; Shorted C567; Improved Part Date: July 27, 2001 Symptom: (1310) The unit has no picture. The G2 filter capacitor C567 on the D Board has become shorted. The loss of G2 voltage to the A Board causes no picture symptoms. Solution: If the listed symptom occurs, then please replace C567 with the following improved part. D BOARD CONDUCTOR SIDE LOCATION OF C567 Reference: TM DPCD01-015; SNTD E13363077 PRINTED IN USA ************************************************************************ S Sony Service Company National Technical Services Service Bulletin A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Computer Monitors Model: HMD-A400/L No. 354 Subject: Intermittent Picture; CN301 Connection Date: July 27, 2001 Symptom: (2310) The unit has no picture or the picture is intermittent when tapping connector CN301 on the A Board. The connector contacts for the H Sync signal to CN301 Pin 1 may be intermittent. CN301 is the A Board mating connector for the Video Input Cable. Affected Serial Number Range: 4,000,001 – 4,045,075 Solution: Please complete the following correction procedure if the customer complains of this symptom. 1. Access the A Board and operate the unit. 2. Check for the intermittent picture while lightly tapping on CN301 on the A Board. Refer to the following illustrations. 3. If the intermittent or no picture operation occurs, then please continue with the correction procedure. CN301 PIN 1 CONTACT CORRECTIONS PIN 1 = WHITE WIRE Cont. Reference: TM DPCD01-014 PRINTED IN USA Computer Monitors Service Bulletin No. 354 4. Remove CN301 and remove the Pin 1 contact assembly from the housing. 5. Tighten the contact assembly as necessary to close any open spaces around the Pin. 6. Reinsert the contact assembly into the CN301 housing and reinsert CN301 into the mating connector. 7. Operate the unit and tap on CN301 to verify that the picture operation is steady. The correction procedure is completed. ************************************************************************ S Sony Service Company National Technical Services Service Bulletin A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Computer Monitors Model: HMD-A400/L, CPD-E400, CPD-G400, No. 355R1 CPD-G420S, GDM-F420 Subject: Focus Changing; Hand Degausser Check Date: September 13, 2001 Symptom: (1332) The picture on the unit needs focus adjustments. These models may have occurrence of focus drift. This condition is related to excessive charge build up in the CRT gun assembly from stray beam current. The charge build up condition may be occurring after a prolonged operating period. Solution: If the customer complains of the focus symptoms, then please perform the following procedure. The Tool listed below is required to complete this procedure. 1. Remove the rear cover from the unit. 2. Adjust the focus to optimum condition using the MEME (White Letter) Pattern with the recommended focus timing mode for the model. 3. Put the unit into Aging Mode and burn in for 2 Hours with no signal input. 4. Apply the (White Letter) MEME Pattern at the recommended focus timing mode for the model. 5. Position the Hand Degausser at a 90-degree angle with the neck of the tube and close to the neck as illustrated in the diagram. HAND DEGAUSSER POSITION Cont. Reference: SEL TD; SNTD E13491007; TM DPCD01-019 PRINTED IN USA Computer Monitors Service Bulletin No. 355R1 NOTE: The Hand Degausser is used to cause a condition called Beam Knocking in the CRT. This will accelerate the charge buildup in faulty CRT’s in which the gun assembly cannot discharge normally. 6. Apply 15 seconds of degaussing in the present position. Then, with the Degausser still ON, pull away slowly in a straight line to a distance of at least 2 feet. Then, Power OFF the Degausser. If the CRT arcs once during the 15 Second time period, then repeat this step for a time period just shorter then when the arcing occurs. If the CRT arcs 2 or more times during the 15 Second time period, then reject the CRT for arcing. NOTE: Arcing induced once by the Degausser does not necessarily indicate a faulty CRT. 7. Inspect the focus condition. If it is the same or better, then the CRT is OK. If the focus is worse, then replace the CRT as applicable. The test and correction procedure is completed. ************************************************************************ S Sony Service Company National Technical Services Service Bulletin A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Computer Monitors Model: CPD-E100, HMD-A100 No. 366 Subject: FBT Type Requires Different R596 & R599 Date: September 28, 2001 Symptom: (1310) Flyback Transfomer, FBT: T501 type used in this model requires a particular value for R596 and R599. The FBT may be either Matsushita or Sampo type. Solution: Please change the R596 and R599 according to the following table if the FBT is changed to the other type. Refer to the following illustrations to identify the FBT and locate R596 and R599. FBT TYPE REF DESCRIPTION PART NUMBER Matsushita R596 MET 499K 1% 1/6W 1-243-494-11 R599 MET 5.23K 1% 1/6W 1-243-495-11 SAMPO R596 MET 470K 1% 1/6W 1-215-485-00 R599 MET 4.53K 1% 1/6W 1-242-987-11 MATSUSHITA FBT SAMPO FBT D BOARD COMPONENT SIDE LOCATION OF R596 & R599 CPD-E100 HMD-A100 Reference: TM: DPCD01-028; E14465348 PRINTED IN USA ************************************************************************ S Sony Service Company National Technical Services Service Bulletin A Division of Sony Electronics Inc. Park Ridge, New Jersey 07656 Computer Monitors Model: HMD-A400/L No. 367 Subject: Luminance Drop After Using DAS or CATS_I Date: September 28, 2001 Symptom: (1321) When DAS Ver. JCH1 or CATS_I Ver. 5.4.6 are used for alignment, there is a possibility that the luminance will drop by ~6 NITs about 50 seconds after the unit is powered on. Solution: Please perform the following procedure to save and correct the internal register data following the use of either DAS Ver. JCH1 or CATS_I Ver. 5.4.6. 1. Perform the white balance operation using DAS or CATS_I . Quickly note the final value of luminance for a 100% white video field pattern and turn off the Power to the unit. NOTE: The following Steps 2-7 must be completed within 50Seconds of powered operation. Otherwise, the White Balance adjustment should be repeated. 2. Press and Hold the Menu Button straight in while powering the unit back up. 3. Press the Menu Button straight in to start the Service OSD Mode. Refer to the following illustration. OSD SERVICE MODE 4. Move the Menu Button up to move the cursor to the “LD” position. 5. Move the Menu Button up and down twenty times moving the cursor between “LD” and “DFD” positions. (Do not move the Menu Button left or right. This changes the register data value.) 6. Press the Menu Button straight in to start the Factory Saving Mode. Refer to the following illustrations. Cont. Reference: TM: DPCD001-033; E14478640 PRINTED IN USA Computer Monitors Service Bulletin No. 367 7. Press the Menu Button straight down in the Factory Saving Mode to view the internal register data values. Refer to the following illustrations. FACTORY SAVING INTERNAL REGISTERS INTERNAL REGISTER FORMAT 8. Move the Menu Button left and right to Select the Address “00 38” The Second Line will have the first data item with the value “3C”. Refer to the following illustrations. 9. Press the Menu Button straight in to display the lead data “3C” above the address. Refer to the following illustrations. DATA ADDRESS “00 38” SELECT DATA “3C” TO CHANGE 10. Move the Menu Button left and right to change the Register Data to “34”. Refer to the following illustrations. Computer Monitors Service Bulletin No. 367 11. Press the Menu Button straight in to save the changed data. Refer to the following illustrations. DATA CHANGE TO “34” SAVE THE DATA CHANGE 12. Verify the first data item on the first line is changed to “34”. 13. Press the Menu Button up to restore the normal user OSD. Then, Press the Menu Button straight in for normal operation. 14. Measure the value of luminance for a 100% white video field pattern. This value should be within 1-2 NIT of the value measured in Step 1. The Spec. Value for luminance is 115 +10 NIT for this model. The correction procedure is completed. ************************************************************************ 5 Camera/Camcorder Service Bulletin Sony Service Company -Technical Services A Division of Sony Electronics Inc. Sony Drive, Park Ridge, New Jersey 07656 CSV-3 Model: CCD-TR200, TR300 No. 350 Subject: Camera Microcomputer Versions and EVR Data Date: November 21, 1995 Change Symptom: (**) Data contained in some EVR addresses are different according to the versions of the camera microcomputer (IC-653). When replacing the camera microcomputer, the appropriate data for that specific version should be entered. Solution: 1. VC-113/129 BOARDS IC653 MC68HC11M2 2. HOW TO IDENTIFY THE MICROCOMPUTER VERSION VER. OEM CODE PART NUMBER VER. 2 SC406804FU 8-759-094-40 VER. 3 SC406805FU 8-759-097-72 VER. 4 SC406806FU 8-759-163-55 Q Read the OEM code indicated on the package of the microcomputer. R Read the data on page 6, address 10. DATA 12 ...... Ver. 2 DATA 13 ...... Ver. 3 DATA 14 ...... Ver. 4 Reference: P-945035 PRINTED IN USA Autoflagged - NO Video Products Service Bulletin No. 350 3. DATA FOR EACH VERSION Enter the appropriate data for each version as listed below. PAGE: F ADDRESS DATA FOR VER. 2 DATA FOR VER. 3 DATA FOR VER. 4 05 00 3F 3F 81 20 20 40 85 40 40 80 8A 70 70 60 8F 78 78 40 (Comments) Q If data at address 05 is incorrect, the picture will appear to have less contrast compared to versions 3 and 4. R If data at address 81, 85, 8A and/or 8F is incorrect, the back-light correction will not function properly. Video Products Service Bulletin No. 350 ************************************************************************ Camera/Camcorder Service Bulletin Sony Service Company -Technical Services A Division of Sony Electronics Inc. Sony Drive, Park Ridge, New Jersey 07656 CSV-3 Model: CCD-VX3 No. 354 Subject: White Balance May Shift Date: September 28, 1994 Symptom: (42) Data in Page F for AWB may change, possibly due to static electricity. Solution: If this symptom occurs, please perform the following improvement: Change the circuit around pin 75 of IC 801 on the VC-116 board: DESCRIPTION PART NUMBER C804 0.01µF, 50V CERAMIC 1-162-974-11 CAPACITOR R816 1000. CHIP RESISTOR 1-216-821-11 Reference: PV-945004 PRINTED IN USA Autoflagged - NO PRINTED ON RECYCLED PAPER Audio Products Service Bulletin No. xxx Filename: CAM0354.SB Directory: J:\SBDOC\SEP94 Template: C:\WINWORD\S_BULL.DOT Title: Improvement for AWB static damage Subject: Author: Hoyt Wing Lee Keywords: Comments: Creation Date: 09/28/94 11:46 AM Revision Number: 2 Last Saved On: 09/28/94 11:46 AM Last Saved By: Hoyt Wing Lee Total Editing Time: 1 Minute Last Printed On: 04/01/96 11:01 AM As of Last Complete Printing Number of Pages: 2 Number of Words: 127 (approx.) Number of Characters: 729 (approx.) ************************************************************************