Technical Bulletin Date Ref. No. Model RASC 06.08.09 09HV012 RDR-GX380 HV Subject IRIS No “Resume” Function 118C 1760 SYMPTOM With the playback of commercial DVDs, the “Resume” function does not operate after powering off or opening the tray. SOLUTION Upgrade the software to the latest version (v.090605af), using the attachment to this Technical Bulletin. Date Attachment August 2009 090605af_SONY_DR300_PAL_UPDATE.zip Preparation 1. Download the “090605af_SONY_DR300_PAL_UPDATE.zip” file. 2. Insert a CD-R into the CD drive. Drag the software file to it. 3. Click “Write these files to CD”. The CD Writing Wizard will appear. Sony Europe (Belgium) NV Customer Satisfaction Europe Quality & Service Engineering 1 / 2 2 / 2 09HV012 4. Click [Next] (No fixed disc name). 5. Wait until the writing process has finished. 6. Click [Finish], and take out the upgrade disc. Upgrade procedure 1. Open the tray of the DVD player, and insert the upgrade disc. 2. As soon as an OSD message requests pressing the [Play] key, press this key. NOTE: If a CD Data Inspection Fail Message is displayed, the loader cannot read the CD data. In that case, reinsert the prepared CD or burn a new one. 3. The progressing OSD will appear. After a while the current version number and the new version number will be displayed. If requested to press the [Play] key, press this key. 4. The upgrading progress will be displayed. If the process has succeeded, the tray automatically opens. 5. Turn OFF the power and turn it ON again after a while. The recorder will start the New Version program. 6. Again power OFF and ON the set. The DVD recorder is now ready for use. APPLICABLE SERIAL NUMBERS Destination Serial numbers EC1, EC2, EC3, CEK, RU3 ALL ************************************************************************ Technical Bulletin Date Ref. No. Model 22.07.09 09TV018R4 KDL-40EX1, KDL-40ZX1, KDL-46EX1, KDL-52EX1, LDM-E401, BC LDM-E461, LDM-E521, MBT-W1 Subject IRIS Software Packages Follow-Up for EG-1W Chassis [REVISION 4] SYMPTOM The latest software packages are valid for the EG-1W chassis, and can be used when exchanging specific boards and panels or to remedy the problems mentioned below. Issue IRIS code DVB-T issue (Denmark) * TV2 channel incorrectly stored (Second MUX) – Weaker signal. 1727 * TV2 located in multiple channel locations, but picture not available. Audio description problem (NL) * Yle is using Netherland audio type when sending audio for visually impaired. 1286 When selecting the “Audio Description” option, Netherland audio undesirably appears. Services from MUX A incorrectly allocated (UK) * After auto tuning the DVB-T services from MUX A (BBC) are allocated in positions C262 LCN 800 and higher. Best mux. selection (Finland) * Final improvements included from PGK1029. 1727 DVB-C missing mux. (Numericable network, France) 1726 No Audio on Nova TV HD channel (Czech Republic) * After some time there is an audio drop on HE-AAC2.0. C520 TB Split screen 09TV032 Condition code Symptom code Part number Ref. Section code PCB Defect code Repair code Qty. x xxx 08TV043 SFT 1 2 1 Sony Europe (Belgium) NV Customer Satisfaction Europe Quality & Service Engineering 1 / 2 2 / 2 09TV018R4 SOLUTION Use the software files indicated below and attached to this document, referring to Technical Bulletin 08TV078 for the update procedure. SW package A, B => Use Memory Stick. SW package C, D => Use USB. Date Package Attachment File / Folder SW version June 2009 BOX PKG 0121 BE_MSImage_EG1W_PKG0121_BCN_VC.zip se3_proto1 A MAC_MSImage_EG1W_PKGA0003_BCN_VI.zip se3_proto1 B MONITOR PKG 0553 ALL_SW_TVMPKG0553_AEP_PP.zip 40EX1 => TM1252E_TD1046_PF40_VC.C08 46EX1 => TM1252E_TD1046_PF46_VC.C08 52EX1 => TM1252E_TD1046_PF52_VC.C08 40ZX1 => TM1252E_TD1046_SPRT40_VC.C08 C MONI_MAC_0103132_F.C08 MONI_MAC_0103132_F.C08 D Ref. Software version VERD (SM 1.100 WE) Boot 0.900 NVM 0023 Mask 0004 A VCTp (TM 1.09 WE) Boot 0.30 NVM 0107 Mask 0101 EMMA (2.27.134) B Wireless MAC (Tx 1.3.132) Main (TM 1.252) C Boot TB 1.001 Pack TP 1.013 NVM TD 1.046 D Wireless MAC (Rx 1.3.132) ************************************************************************ Technical Bulletin Date Ref. No. Model 21.05.10 09TV044R11 KDL-37S5500, KDL-37P5500, KDL-40S5500, KDL-40P5500 BC Subject IRIS Software Packages Follow-Up for EX-2N_Peppermint Chassis [REVISION 11] SYMPTOM The latest software package #43 is valid for all EX-2N chassis models. It can be used in case of a board exchange and to solve the following issues. Issue IRIS code Ref. VCR over RF does not work properly (unstable picture) F220 R4 When ASU (Auto Service Update) is ON, the channel sorting is reset after STBY 6264 R4 HDMI breaks up after 6-7 hours on the distribution system or with direct connection to HDMI F310 R4 Tuning process stops without channel storage (Hungary) * During digital tuning and after finding 2-3 stations, the tuning stops without having finished, and switches off itself after approximately 30 seconds. One minute later, a message is displayed saying no stations are stored. 3727 R5 Auto tuning problem * TV crashes during auto tuning (Czech MUX). 1262 R6 Manual Tuning only gets services if SID is below 32768 1261 R6 Pink picture in Standard mode * The picture has a tendency to pink after setting the Picture Settings to “Standard” and Colour Tone to “Neutral”. 1420 1422 R6 Audio digital mono – stereo latch-up. 1553 R6 Blocked TV – Symptom 1 * TV blocks when changing program to TF1 (France) 1272 R6 TXT subpages – only 6 pages displayed * When more than 6 sub pages are available, only the first pages can be seen/selected. 1286 R7 Blocked TV – Symptom 2 * In Italy, during the analog switch-off of several broadcasters, the TV gets blocked when tuning a certain channel. C11A R7 No AV changing from La7 to RAIDUE (Italy) * In DVB-T, when switching from La7(007) to RAIDUE(002), RAIDUE is tuned but “No Audio/No Video” appears (Program info is OK). Note: vice versa no problems appear (RAIDUE => La7). U11A R7 Station Memory lost after unplugging AC * When disconnecting the set from the mains (AC off) and then switching the TV on again a few times, the list of analog and digital programs is lost. P178 R7 Wrong teletext language * When the country is set to Bulgaria, Russian teletext is not shown in Cyrillic. 1731 R7 TV locks while zapping (Italy) *While zapping between certain channels, the operations slow down or freeze between LCD10 and 11 (Republica TV and FR24). C11F R7 . Sony Europe (Belgium) NV Customer Satisfaction Europe Quality & Service Engineering 1 / 2 2 / 2 09TV044R11 Issue IRIS code Ref. No or noisy sound after power on (Germany) * When starting up the TV again after putting it in standby or after it was powered off for a minute, sound is noisy or completely missing. 1540 R8 Inconsistent display of EPG data (UK) * Some data is missing on the EPG for programmes showing at that moment. Moving one day ahead, several channels show “No Event Information”. 1286 R8 TV switches off and restarts by itself after 30 seconds (Iceland) 3722 R9 Picture squeeze vertically in half when changing AV inputs 6336 R9 Crash at Wehlo network (Finland) * Due to a change in the signal at the Wehlo cable broadcaster in Finland, a set may crash showing several symptoms, such as ‘blocked’, ‘no response to remote commander or buttons’, or ‘automatic restart’. D11F R9 TF1 Wrong EPG information in banner (France). * When a long event is overlapped with a short event, the banner is displaying the long event instead of the short one. 1728 R9 Wrong EPG coding * Some specific Polish characters have wrong EPG coding. 1731 R9 Real time subtitle Teletext does not work properly (Italy) * The real time subtitles of Teletext are refreshed too quickly. 1286 R9 TV Blocked in Canal “Sur” (Spain) * Due to a change in the signal at AXION (a Spanish DVB-T Broadcaster), the TV gets blocked when “Canal Sur” is selected. There is no picture, no sound, and the green LED in on. E11A R10 TV reboots with R6 MUX (France) * Due to a change in the French broadcaster signal, when any service of M6 Mux is selected, the TV freezes with only a banner displayed while the screen is dark. Next, the red LED lights up and the TV switches off. E11A R11 SOLUTION Install software package #43 as explained in Technical Bulletin 09TV043, using the files attached to this document. Date Attachment Remark SoftwareUpgrader.upg / March 2010 M4R43_PKG.upg Software versions SW M 4.158 NVM N4.xxx-xx Standby: S 7.0.0.0 Upgrader: 5.9.0.0 WriteNVM_M4R43_WXGA32.upg / WriteNVM_PMODEL_M4R43_FHD37.upg For KDL-37P5500 WriteNVM_SMODEL_M4R43_FHD37.upg For KDL-37S5500 WriteNVM_PMODEL_M4R43_FHD40.upg For KDL-40P5500 WriteNVM_SMODEL_M4R43_FHD40.upg For KDL-40S5500 REVISION HISTORY Rev. R0 R1 R2 R3 R4 R5 R6 R7 R8 R9 SW #21 #28 #33 #33 #33 #35 #39 #41 #42 #43 Date 22.04.09 29.05.09 17.06.09 14.07.09 23.07.09 19.08.09 30.10.09 23.12.09 23.02.10 26.03.10 Rev. R10 R11 SW #43 #43 Date 09.04.10 21.05.10 ************************************************************************ Technical Bulletin Date Ref. No. Model 08.07.10 09TV066R13 EX-2N_Peppermint_AVC Chassis BC Subject IRIS Software Packages Follow-Up for EX-2N_Peppermint_AVC Chassis [REVISION 13] SYMPTOM The latest software package #42 is valid for all “EX-2N_Peppermint with AVC chassis” models, and solves the following issues. Issue IRIS code Rev. Occasionally picture and sound are activated at night * When the TV wakes up for ASU (3:00 AM) or for OAD (5:00 AM) at night, picture and sound sometimes appear. 217X R13 Problem with BBC MHEG when selecting services (UK) * The TV crashes, freezes and reboots when the BBC MHEG application is used to select services on the BBC interactive channel. 6286 R13 TV reboots with R6 MUX (France) * Due to a change in the French broadcaster signal, when any service of M6 Mux is selected, the TV freezes with only a banner displayed while the screen is dark. Next, the red LED lights up and the TV switches off. E11A R12 Incorrect EPG language selection (Greek) * EPG language for MPEG4 channels appears in English instead of Greek. U721 R12 Teletext subtitles problem (France) * The subtitles are permanently displayed. French accents are not correctly displayed. C286 R12 Inconsistent display of EPG data * EPG data is not displayed for ‘cross carried’ services. Several channels show “No Event Information”. 1286 R11 Subtitles in ARTE HD (DVB-T service) are not displayed (France) D732 R11 TV switches off and restarts by itself after 30 seconds (Iceland) 3722 R11 Picture squeeze vertically in half when changing AV inputs 6336 R11 Wrong EPG coding * Some specific Polish characters have a wrong EPG coding. 1731 R11 Crash at Wehlo network (Finland) * Due to a change in the signal at the Wehlo cable broadcaster in Finland, a set may crash showing several symptoms, such as ‘blocked’, ‘no response to remote commander or buttons’, or ‘automatic restart'. D11F R11 TV hangs in Marseille (Numericable) * Due to a change in broadcaster signal, the TV hangs up in Numericable network in DVB-T services. D11F R11 Real time subtitle Teletext does not work properly (Italy) * The real time subtitles of Teletext are refreshed too quickly. 1286 R11 TV Blocked in Canal “Sur” (Spain) * Due to a change in the signal at AXION (a Spanish DVB-T Broadcaster), the TV gets blocked when “Canal Sur” is selected. There is no picture, no sound, and the green LED in on. E11A R11 . Sony Europe (Belgium) NV Customer Satisfaction Europe Quality & Service Engineering 1 / 3 2 / 3 09TV066R13 Issue IRIS code Rev. Wrong event information on banner width “TF1” * When a long event is overlapped with a short event, the banner should display the short event, but instead it is showing the long event. 1286 R10 Start on program “0” from Standby * After some hours in standby mode, when the customer tries to start the set (Power ON from the remote commander), it goes to program “0” instead of the last one tuned. 1272 R10 No or noisy sound after power on * When starting the TV after having put it in Standby or having it powered off for a minute, the sound is noisy or completely missing. 1540 R10 Reboot when switching to R1 MUX (North of France) * After zapping to MUX R1, the TV is blocked with green and red LEDs ON, and the TV reboots after a few seconds. 1722 R10 All HD (MPEG4) encrypted services are lacking audio 1510 R10 No picture on encoded services (Latvia) * On encoded MPEG4 services, there is no picture (black screen with top menu). The audio in encoded MPEG2 is working correctly. C310 R9 Translation error * In the feature menu, the option “Display area” is not translated into the following languages: Bulgarian, German, Greek, Polish, Romanian, Russian, Slovak, Turkish. 1731 R9 Missing Latvian subtitles * Latvian language is missing in the Subtitles Setup menu of one service. 1732 R9 TXT subpages - only 6 pages displayed * When more than 6 sub pages are available, only the first pages can be seen/selected. 1286 R8 Blocked TV – Symptom 4 (Italy) * While zapping between certain channels, the operations slow down or freeze between LCD10 and LCD11 (Republica TV and FR24). C11F R8 No Switch On after Standby * Having left the set in standby overnight, it does not power on the next morning. Unplugging of the mains recovers normal operations. 1119 R7 Audio gets on by itself during the night from Standby * No video, red LED lights up. H520 R7 Blocked TV – Symptom 2 * Due to the analog switch-off in some regions, the TV can become blocked while watching DVB-T. The problem can happen in different services and different muxes. No remote commander reaction, neither front panel buttons. C11F R7 Blocked TV – Symptom 3 * TV switches off by itself and on again after 30 seconds. Then it blocks. C11D R7 Some of the 290 Services in Italy are listed with LCN number “1000” 1263 R7 Delay between Audio and Video (TVG - Television Galicia) * Audio mutes (approximately 1 sec), causing an accumulative delay from audio to video of 5 to 6 seconds. 1536 R6 Default Audio Track is stereo * In DVB-T, when a service broadcasts both Stereo and Dolby Digital 3:2 audio tracks, the default selection is "Stereo". 158X R5 Unstable Picture * VCR over RF does not work properly. 1350 R5 Wrong teletext language * When the country is set to “Bulgaria”, Russian teletext is not shown in Cyrillic. 1731 R5 Auto tuning problem * TV crashes during auto tuning (Czech MUX). 1262 R5 Digital programmes order lost * The digital programmes order is lost due to an ASU feature malfunction when the TV is left in standby overnight. 1727 R4 HD Service Macro Blocking * While watching DVB-T services in High definition, the picture shows block noise. 134A R4 09TV066R13 3 / 3 Issue IRIS code Rev. Blocked TV – Symptom 1 * In certain conditions, the TV does not respond to the remote commander or any key button anymore. 111F R3 Pink picture in Standard mode * The picture has a tendency to pink after setting the Picture Settings to “Standard” and Colour Tone to “Neutral”. 1420 1422 R2 Tuning process stops without channel storage (Hungary) * During digital tuning and after finding 2-3 stations, the tuning stops without having finished, and switches off itself after approximately 30 seconds. One minute later, a message is displayed saying no stations are stored. 3727 R1 SOLUTION Install the latest software package #42, using the files attached to this document and following the abridged procedure for issue fixes below. For the full procedure, refer to TB 09TV065. Date Attachment Remark July 2010 M_AVC_M5R42_FHD37_Development.upg Software versions SW M 5.163 NVM N 5.163 Standby: S 6.8.0.0 Upgrader: 5.6.0.0 OND Upgrader: 1.5 WriteNVM_AVC_M5R42_FHD32_MID17.upg For KDL-32P5600 WriteNVM_AVC_M5R42_FHD32_MID14.upg For KDL-32S5600 WriteNVM_AVC_M5R42_FHD37_MID16.upg For KDL-37P5600 WriteNVM_AVC_M5R42_FHD37_MID13.upg For KDL-37S5600 WriteNVM_AVC_M5R42_FHD40_MID15.upg For KDL-40P5600 WriteNVM_AVC_M5R42_FHD40_MID12.upg For KDL-40S5600 Update procedure 1. Take an empty USB stick, and create a folder called “upgrades”. 2. Download the attached “M_AVC_M5Rxx_FHD37_Development.upg” file. 3. Copy it inside the “upgrades” folder of the USB stick. 4. Insert the USB stick in the USB TV slot, and switch on the TV. 5. Open the Service Menu by clicking “ + <5> + + ” or via TT mode select “Menu”. 6. Within the Service Menu, select “Software Upgrade”. The TV will automatically restart and the Upgrader Menu will appear. 7. Select the “M_AVC_M5Rxx_FHD37_Development.upg” file. 8. The upgrade process starts, indicated by the process bar moving from 0 to 100 %. Wait until the download menu again appears. 9. Reset the TV by unplugging the AC power cord for 5 minutes (simply powering off is not enough), and plug it again. IMPORTANT: It is essential to respect these 5 minutes in order to have the Standby micro correctly updated. 10. Apply “TT08”. ************************************************************************ Technical Bulletin Date Ref. No. Model 11.08.10 09TV073R5 NEX-09 Chassis BC Subject IRIS Software Packages Follow-Up for NEX-09 Chassis [REVISION 5] SYMPTOM The latest software package #3.222 is valid for all NEX-09 chassis models and solves the following issues. Issue IRIS code Rev. Intermittent sound just after analogue channel change * TV is continuously auto-muting channel 41 in Greece. 2554 R0 No Cyrillic teletext * Bulgaria was initially not in the list of ‘East’ countries. In case of no matching country, the default category is ‘West’. 117D R0 Auto volume not working after Power Off/On * When the system wakes up, it fails to recognize the user setting and automatically opts for the default value ‘Off’. 117M R0 No switch on after stand-by 1119 R0 Occasional image muting with “NO SYNC” message from PC input 2355 R1 Favourite list of channels lost when the set is shut off overnight 6175 R3 Scart line out and audio out cannot follow the TV setting 117A R3 Black screen for about 2 seconds with VGA 1360x760 60 Hz occasionally * Intermittent picture mute in PC input F355 R3 Incorrect display of analogue TV teletext pages *Analogue teletext pages do not display at full size (ITV channel in UK). C286 R4 Incorrect LCN allocation of services * In auto tuning, services are located in positions above 800 (detected in MUX2 received from Winter Hill transmitter in UK). C727 R4 TV reboots after program change * When changing from any service to a program, there is no sound, no picture, only backlight and banner. 10-15 seconds later, the TV set reboots and works normally (W9 service France) C722 R4 Set intermittently crashes and reboots when EPG menu is open 1286 R4 SOLUTION Install the latest software package #3.222 as explained in TB 09TV072, using the files attached to this document. Date Attachment NEX09_22inch_3.222_rev.zip August 2010 NEX09_26inch_3.222_rev.zip NEX09_32inch_3.222_rev.zip REVISION HISTORY Rev. R0 R1 R2 R3 R4 R5 SW #21 #3.218 #3.218 #3.320_b #3.222 #3.222 rev Date 17.07.09 10.11.09 12.11.09 19.11.09 19.07.10 11.08.10 Sony Europe (Belgium) NV Customer Satisfaction Europe Quality & Service Engineering 1 / 1 ************************************************************************ Technical Bulletin Date Ref. No. Model 10.08.10 09TV082R9 EX-2N_Peppermint_AVC_SPOT Chassis BC Subject IRIS Software Packages Follow-Up for EX-2N_Peppermint_AVC_SPOT Chassis [REVISION 9] SYMPTOM The latest software package #27 is valid for all models of the “EX-2N_Peppermint_AVC_SPOT” chassis. Amongst others, it can be used to solve the problems below. Issue IRIS code Rev. Blocked TV – Symptom 1 * The TV may not respond anymore to the remote commander or any key button. 111F R0 ASU restores channel sorting to original * When the set has no digital channels stored (only analogue) and it goes in standby after powering on, the channel sorting is restored to original. 1727 R1 HD Service Macro Blocking * While watching DVB-T services in High definition, the picture shows block noise. 134A R1 Picture pink tendency in standard mode * Picture has a tendency to pink when Picture is set to “Standard” and Colour Tone to “Neutral”. 1422 R1 During Auto tuning, the TV crashes on Channel 24 in Siena due to an illegal TS signal * As of version 21, the software is more robust against any future bad signalling from this and other broadcasters. 1262 R3 Blocked TV – Symptom 2 * During the analog switch-off of several broadcasters in Italy the TV gets blocked when tuning a certain channel. C11A R5 TXT subpages - only 6 pages displayed * When more than 6 sub pages are available, only the first pages can be seen/selected. 1286 R5 Station memory lost after unplugging AC * When disconnecting the set from the mains (AC off) and then switching the TV on again a few times, the list of analog and digital programs is lost. P178 R5 Switch Off/On intermittently within the day (Spain) * Set switches off with red and green LED lit. After a few seconds the set switches back on. 211D R5 Latched TV when zapping through RAI services (Italy) * Image and audio disappear when zapping to or through RAI services. C11A R6 TV switches off and automatically restarts after 30 seconds (Iceland) 311D R6 Intermittent switch OFF-ON with TDT Premium card inserted * With the TDT Premium card inserted, picture from the new service does not appear, while both LEDs (red and green) are ON. Next, the TV switches OFF. After a few seconds a relay click is heard and the TV powers ON normally. F722 R6 Picture width constantly changes while viewing RTE1 (LCN001) (Ireland) C336 R7 TV blocks and reboots when zapping to R1 MUX (North of France) U722 R7 No or noisy sound after power on * After putting the TV in standby or powering off for a minute, the sound is noisy or completely missing after starting the TV. 1540 R8 Subtitles on ARTE HD (DVB-T service) are not displayed (France) D732 R8 Sony Europe (Belgium) NV Customer Satisfaction Europe Quality & Service Engineering 1 / 2 2 / 2 09TV082R9 Issue IRIS code Rev. Second audio ES is selected by mistake by Telecino service (Spain) * No audio in Antena3 and Telecino after upgrading the software to version M7R26 of DVB-C models. C510 R8 Crash at Wehlo network (Finland) * Due to a change in the signal at the Wehlo cable broadcaster in Finland, a set may crash showing several symptoms, such as ‘blocked’, ‘no response to remote commander or buttons’, or ‘automatic restart'. D11F R8 Real time subtitle Teletext does not work properly (Italy) * The real time subtitles of Teletext are refreshed too quickly. 1286 R8 Incorrect character set in EPG cable services from Euskatel broadcaster (Spain) * In EPG, the accents are replaced by strange symbols. C731 R8 Wrong HDMI muting after powering off * While playing content from any HDMI source (BD, DVD, STB), when turning off the TV with remote commander (CEC off) but HDMI still working and before the TV goes to deep standby, after 2 minutes the sound will appear suddenly for a few seconds. F525 R8 Automatic switch-off on RAI DTT services * Very randomly, on RAI DTT services, the TV switches off and on by itself. The green and red LED are on, but there is no picture, audio or backlight. After a few seconds, both LEDs go off. Next, the relay clicks and the green LED blinks for a while and then goes on continuously. C11D R8 Wrong EPG coding * Some specific Polish characters have a wrong EPG coding. 1731 R8 Picture vertically squeezed to half when changing AV inputs 6336 R8 Subtitles remain longer than expected in France4 * Subtitles become overlapped C37E R9 French accents are not correctly displayed in France4 C731 R9 Wrong EPG language for Mpeg4 channels (Greece) * For Mpeg4 channels the EPG appears in English even if Greek language is selected. C17D R9 TV Crash on BBC interactive channel * TV set may crash, freeze or reboot when the BBC MHEG application is used to select services on the BBC interactive channel. C11A R9 SOLUTION Download and unzip the attached file to install software package #27 as explained in Technical Bulletin 09TV081. Date Attachment Files Remark August 2010 SW_Package_v27_AVC_SPOT.zip Dev_M6R27_M6.039.upg SW: M 6.039 NVM: N 6.011 Standby: S 8.800 Upgrader: U 6.001 NVM_M6R27_32INCH_FHD_MID35.upg For 32P3600 NVM_M6R27_37INCH_FHD_MID36.upg For 37P3600 NVM_M6R27_40INCH_FHD_MID28.upg For 40P3600 REVISION HISTORY Rev. R0 R1 R2 R3 R4 R5 R6 R7 R8 R9 SW #18 #20 #20 #21 #21 #22 #23 #24 #26 #27 Date 29.09.09 14.10.09 15.10.09 30.10.09 10.11.09 23.12.09 09.02.10 19.02.10 13.04.10 10.08.10 ************************************************************************ Technical Bulletin Date Ref. No. Model 17.06.10 09TV084R7 EX-2N_Peppermint_AVC_DVBC/WXGA Chassis BC Subject IRIS Software Packages Follow-Up for EX-2N_Peppermint_AVC_DVBC/WXGA Chassis [REVISION 7] SYMPTOM The latest software package #34 is valid for all models of the “EX-2N_Peppermint_AVC_DVBC/WXGA” chassis. Amongst others, it can be used to solve the problems below. Issue IRIS code Rev. Picture pink tendency in standard mode * The picture has a tendency to pink when Picture is set to “Standard” and Colour Tone to “Neutral”. 1422 R0 Blocked TV – Symptom 1 * The TV may not respond anymore to the remote commander or any key button. 111F R0 Long zapping time on encrypted services of DVB-C broadcaster YouSee (Denmark) 1152 R1 ASU restores channel sorting to original * When the set has no digital channels stored (only analogue) and it goes in standby after powering on, the channel sorting is restored to original. 1727 R1 HD Service Macro Blocking * While watching DVB-T services in High definition, the picture shows block noise. 134A R1 TV freezes with DVB-C full scan (Austria) * In an Austrian network, when doing a full-scan with country setting Austria, the TV freezes. U11A R2 TXT subpages - only 6 pages displayed * When more than 6 sub pages are available, only the first 6 pages can be viewed. 1286 R2 Blocked TV (Italy) – Symptom 2 * During the analog switch-off of several broadcasters, the TV gets blocked when tuning a certain channel. C11A R2 Favourite list disappears * After switching to standby for 30 minutes or more, the favourites list disappears when ASU is ON. C11F R2 Station Memory lost after AC unplug * When disconnecting the set from the mains (AC off) and then switching the TV on again a few times, the list of analogue and digital programs is lost. P178 R2 Switch Off/On intermittently within the day (Spain) * Set switches Off with red and green LED lit. After a few seconds the set switches back to ‘On’. 211D R2 Problems in tuning DVB-C channel at 434 MHz (Austria) Bad reception quality with DVB-C on the “Salzburg AG” network, only on 434 MHz. The picture on that mux shows block noise and skips audio and video. C26X R3 TV switches off and restarts by itself after 30 seconds (Iceland) 311D R3 Picture width constantly changes while viewing RTE1 (LCN001) (Ireland) C336 R4 TV blocks and reboots when zapping to R1 MUX (North of France) U722 R4 Sony Europe (Belgium) NV Customer Satisfaction Europe Quality & Service Engineering 1 / 2 2 / 2 09TV084R7 Issue IRIS code Rev. No or Noisy Sound after Power On (Germany) * When starting the TV after it has been in standby or powered off for a minute, the sound is noisy or completely missing. 1540 R5 Subtitles in ARTE HD (DVB-T service) are not displayed (France) D732 R6 Second audio ES is selected by mistake by Telecinco service (Spain) * No audio in Antena3 and Telecinco after upgrading the software to version M7R26 of DVB-C models. C510 R6 Crash at Wehlo network (Finland) * Due to a change in the signal at the Wehlo cable broadcaster in Finland, a set may crash showing several symptoms, such as blocked, no response to remote commander or buttons, or automatic restart. D11F R6 Incorrect character set in EPG in cable services from Euskaltel broadcaster (Spain) * In EPG the accents are replaced by strange symbols. C731 R6 Wrong HDMI Muting after powering off the TV * While playing content from any HDMI source (BD, DVD, STB), when turning off the TV using the remote (CEC off) but HDMI still working, and before the TV goes to deep standby, after 2 minutes the sound will appear suddenly for a few seconds. F525 R6 Real time subtitle Teletext does not work properly (Italy) * The real time subtitles of Teletext are refreshed too quickly. 1286 R6 Half picture when changing AV input * When a STB is connected in AV1, the picture is squeezed to half vertically (only picture, not OSD). F336 R7 No teletext in digital DVB-C CI+ (Netherlands) * In Ziggo Network, Teletext is only available for channel NED1 in digital channels (DVB-C CI+ with SMiT module). C286 R7 Teletext subtitles problems (France) * In service France4 the subtitles remain longer than expected. E286 R7 SOLUTION Install software package #34 as explained in Technical Bulletin 09TV083, using the files attached to this document. Date Attachment Remark Production_SecureDev_M7R34_M7.034.upg SW: M 7.034 NVM: N 6.011 Standby: S 9.1900 Upgrader: U 7.000 SecureNVM_M7R34_32INCH_FHD_MID34.upg For 32P5650 (DVBC) SecureNVM_M7R34_32INCH_FHD_MID33.upg For 32S5650 (DVBC) SecureNVM_M7R34_37INCH_FHD_MID30.upg For 37P5650 (DVBC) June 2010 SecureNVM_M7R34_37INCH_FHD_MID25.upg For 37S5650 (DVBC) SecureNVM_M7R34_40INCH_FHD_MID27.upg For 40P5650 (DVBC) SecureNVM_M7R34_40INCH_FHD_MID26.upg For 40S5650 (DVBC) SecureNVM_M7R34_26INCH_WXGA_MID32.upg For 26P5550 (WXGA) SecureNVM_M7R34_26INCH_WXGA_MID31.upg For 26S5550 (WXGA) SecureNVM_M7R34_32INCH_WXGA_MID24.upg For 32P3550 (WXGA) SecureNVM_M7R34_32INCH_WXGA_MID29.upg For 32P5550 (WXGA) SecureNVM_M7R34_32INCH_WXGA_MID23.upg For 32S5550 (WXGA) REVISION HISTORY Rev. R0 R1 R2 R3 R4 R5 R6 R7 SW #20 #23 #26 #29 #30 #31 #32 #34 Date 29.09.09 14.10.09 23.12.09 29.01.10 19.02.10 03.03.10 24.03.10 17.06.10 ************************************************************************ Technical Bulletin Date Ref. No. Model 17.06.10 09TV085R7 EX-2N_Clove Chassis BC Subject IRIS Software Packages Follow-Up for EX-2N_Clove Chassis [REVISION 7] SYMPTOM The latest software package #34 is valid for all models of the EX-2N_Clove chassis. Amongst others, it can be used to solve the problems below. Issue IRIS code Rev. Picture pink tendency in standard mode * The picture has a tendency to pink when Picture is set to “Standard” and Colour Tone to “Neutral”. 1422 R0 Blocked TV – Symptom 1 * The TV may not response anymore to the remote commander or any key button. 111F R0 Long zapping time on encrypted services of DVB-C broadcaster YouSee (Denmark) 1152 R1 ASU restores channel sorting to original * When the set has no digital channels stored (only analogue) and it goes in standby after powering on, the channel sorting is restored to original. 1727 R1 HD Service Macro Blocking * While watching DVB-T services in High definition, the picture shows block noise. 134A R1 TV freezes with DVB-C full scan (Austria) * In an Austrian network, when doing a full-scan with country setting Austria, the TV freezes. U11A R2 TXT subpages - only 6 pages displayed * When more than 6 sub pages are available, only the first 6 pages can be viewed. 1286 R2 Blocked TV (Italy) – Symptom 2 * During the analog switch-off of several broadcasters, the TV gets blocked when tuning a certain channel. C11A R2 Favourite list disappears * After switching to standby for 30 minutes or more, the favourites list disappears when ASU is ON. C11F R2 Station Memory lost after AC unplug * When disconnecting the set from the mains (AC off) and then switching the TV on again a few times, the list of analogue and digital programs is lost. P178 R2 Switch Off/On intermittently within the day (Spain) * Set switches Off with red and green LED lit. After a few seconds the set switches back to ‘On’. 211D R2 Problems in tuning DVB-C channel at 434 MHz (Austria) * Bad reception quality with DVB-C on the “Salzburg AG” network, only on 434 MHz. The picture on that mux shows block noise and skips audio and video. C26X R3 TV switches off and restarts by itself after 30 seconds (Iceland) 311D R3 Picture width constantly changes while viewing RTE1 (LCN001) (Ireland) C336 R4 TV blocks and reboots when zapping to R1 MUX (North of France) U722 R4 Sony Europe (Belgium) NV Customer Satisfaction Europe Quality & Service Engineering 1 / 2 2 / 2 09TV085R7 Issue IRIS code Rev. No or Noisy Sound after Power On (Germany) * When starting the TV after it has been in standby or powered off for a minute, the sound is noisy or completely missing. 1540 R5 Subtitles in ARTE HD (DVB-T service) are not displayed (France) D732 R6 Second audio ES is selected by mistake by Telecinco service (Spain) * No audio in Antena3 and Telecinco after upgrading the software to version M7R26 of DVB-C models. C510 R6 Crash at Wehlo network (Finland) * Due to a change in the signal at the Wehlo cable broadcaster in Finland, a set may crash showing several symptoms, such as blocked, no response to remote commander or buttons, or automatic restart. D11F R6 Incorrect character set in EPG in cable services from Euskaltel broadcaster (Spain) * In EPG the accents are replaced by strange symbols. C731 R6 Wrong HDMI Muting after powering off the TV * While playing content from any HDMI source (BD, DVD, STB), when turning off the TV using the remote (CEC off) but HDMI still working, and before the TV goes to deep standby, after 2 minutes the sound will appear suddenly for a few seconds. F525 R6 Real time subtitle Teletext does not work properly (Italy) * The real time subtitles of Teletext are refreshed too quickly. 1286 R6 Half picture when changing AV input * When a STB is connected in AV1, the picture is squeezed to half vertically (only picture, not OSD). F336 R7 No teletext in digital DVB-C CI+ (Netherlands) * In Ziggo Network, Teletext is only available for channel NED1 in digital channels (DVB-C CI+ with SMiT module). C286 R7 Teletext subtitles problems (France) * In service France4 the subtitles remain longer than expected. E286 R7 SOLUTION Install software package #34 as explained in Technical Bulletin 09TV083, using the files attached to this document. Date Attachment Remarks June 2010 Production_SecureDev_19Inch_M7R34_M7.034.upg SW: M 7.034 NVM: N 6.011 Standby: S 9.2000 Upgrader: U 7.000 SecureNVM_M7R34_19INCH_WXGA_MID19.upg For 19S5700 SecureNVM_M7R34_19INCH_WXGA_MID20.upg For 19S5710 SecureNVM_M7R34_19INCH_WXGA_MID21.upg For 19S5720 SecureNVM_M7R34_19INCH_WXGA_MID22.upg For 19S5730 REVISION HISTORY Rev. R0 R1 R2 R3 R4 R5 R6 R7 SW #20 #23 #26 #29 #30 #31 #32 #34 Date 29.09.09 14.10.09 23.12.09 29.01.10 19.02.10 03.03.10 24.03.10 17.06.10 ************************************************************************ Technical Bulletin Date Ref. No. Model 03.09.10 10HV002R7 RDR-DC90, RDR-DC100, RDR-DC105, RDR-DC200, RDR-DC205, HV RDR-DC305, RDR-DC500, RDR-DC505 Subject IRIS Firmware Update v1.05 [REVISION 7] SYMPTOM One of the following symptoms may occur. Issue Rev. IRIS code Channel sorting changed overnight R0 2264 Cannot play back DVD+RW disc recorded by a Philips DVD recorder R2 K18C TV switches to AVI at 1:50 AM every day when recorder is connected to SCART and in Stby mode R3 2310 Channel sorting changed overnight (Improvement of R0) R4 2264 Cannot format DVD+RW disc R4 D18C Title missing or duplicated in +R or +RW edited by DVD-HXD790 R4 J18C Cannot play back DVD+RW discs recorded by a THOMSON recorder R4 K18C Lip-Sync problem after disc dubbing R4 N18C After setting the timer recording later than 4:30 during receiving Analog signal only, the timer recording does not start when the power is OFF. R5 F18C Guide Plus+ Channel data is not updated and channel order list is changed. R6 E18C Block noise during playback of recordings. R6 218C Disc not readable when powering on with recorded TDK DVD-R disc. R6 S18C Dubbing to DVD does not work properly after editing A-B erase. R6 J18C Clock freezes in standby mode when connected to TV and Audio system with HDMI. R7 1171 Two titles created for repeated recordings. R7 2760 Automatic power off when a specific HDD title is highlighted in the Title list screen. R7 2110 SOLUTION In case one of the above issues occurs, update the firmware to the latest version (v1.05), following the procedure below and using the software attached to this Technical Bulletin. Date File September 2010 1.05-p3-spi.pac IMPORTANT . Notify the customer that after updating the “Auto Service Update" will be in “ON” mode in the channel setup menu. If retaining this setting, the channel list will still be updated automatically. “Auto Service Update" can be switched to “OFF” mode via the channel setup in the System menu. . In case of exchanging the unit’s DVD drive, read the “Important notice” at the bottom of page 3 of this document. Sony Europe (Belgium) NV Customer Satisfaction Europe Quality & Service Engineering 1 / 4 2 / 4 10HV002R7 1. Update procedure 1-1. Power up the television, and make sure it is tuned to the inputs to which the DVD recorder is connected. 1-2. Power up the DVD recorder by pressing the [POWER] button. 1-3. Press [OPEN/CLOSE], place the update disc on the tray, and again press [OPEN/CLOSE]. 1-4. The message below appears. Select “Yes” and press the [ENTER] button on the remote. 1-5. The update automatically starts. A progress bar indicates the degree of completion. NOTE: Do not operate any buttons or power down the set during upgrading. 1-6. After the progress bar has reached “100 %”, the below message appears, in fact asking you to return to the previous software version. Make sure to click [NO]! 1-7. When the update is finished, the tray automatically opens. Remove the disc, and close the tray. 1-8. Press and hold down the [STOP] button, then simultaneously press the [POWER] button. The power turns automatically off. The update is completed. 1-9. Go to the channel setup in the System menu, and switch the “Auto Service Update" to “OFF” mode, as indicated in the pictures. NOTE: When an error message appears during upgrading, once power off the DVD recorder and repeat the update procedure from the beginning. 10HV002R7 3 / 4 2. Firmware version confirmation 2-1. Power up the DVD recorder. 2-2. Press the “System Menu” button on the remote commander, and select "System 1" 2-3. Press the [ENTER] button, select “Version”, and press the [ENTER] button. 2-4. Make sure the software version number is “1.05”. If the version number is lower, repeat the procedure from the start. 2-5. Make sure the “Auto Service Update" is in “OFF” mode, going through the steps described in 1-9 of this procedure. 2-6. To exit, press the [SYSTEM MENU] button. IMPORTANT NOTICE when exchanging DVD drive When exchanging the WRITER UNIT after having updated to firmware version 1.05, a conflict may arise. In case the Loader version of the new Writer Unit is 1.10 instead of 1.20, a downgrade to firmware version 0.97 has to be made, before upgrading to version 1.05 again, following the three steps below. 1. Downgrade the software version to v0.97 using the attached 0.97-p3-spi.bin file, following the normal update procedure. 4 / 4 10HV002R7 2. Confirm that the System version is downgraded from “100809.12 –u” to “100412.12 –s”, like below. 3. Continue with the regular update procedure, using the attached 1.05-p3-spi.pac file. APPLICABLE SERIAL NUMBERS Model Destination Serial number RDR-DC90 CEK ALL RDR-DC100 CEK, EC1 RDR-DC105 EC2, EC3 RDR-DC200 CEK, EC1 RDR-DC205 CEK, EC2, EC3 RDR-DC305 CEK RDR-DC500 EC1 RDR-DC505 EC3 REVISION HISTORY Rev. R0 R1 R2 R3 R4 R5 R6 R7 SW #87 #87 #89 #91 #95 #97 #1.03 #1.05 Date 22.01.10 28.01.10 11.02.10 08.03.10 15.04.10 23.04.10 17.06.10 03.09.10 ************************************************************************ Technical Bulletin Date Ref. No. Revision Type IRIS Level Source 25.02.11 10HV009 3 REACTIVE 118C 2 HV Models BDP-S470, BDP-S570, BDP-S770 Subject: Firmware Update [REVISION 3] SYMPTOM The latest software version (M04.R.756) has been released, containing the improvements listed below. Improvement Rev. Enhanced BD-ROM playability Enhanced HDMI connectivity DLNA Feature support (For S470/570) Router issue Spain (For S470/570) Three Dimension Feature support (For S470/570) BBC iPlayer (UK only): Last 7 days of BBC TV and radio can be consulted without connecting your TV to PC R0 Gracenote Entertainment database browser: New features added to improve Blu-ray disc movie database, such as related information browse and contents search Enhanced photo slideshow: New visual effects and music to add to your photos when displayed on TV Compatibility with “DTS Neo: 6” No undesirable automatic switch anymore in the XrossMediaBar (XMB) from native language to English when starting up and shifting to the XMB screen. NOTE: Updating has no effect if the language has already changed to English. R1 If the symptom keeps occurring, replace the complete MB board. Enhanced playability of BD-ROM ‘Don Giovanni’ R1 Enhanced playability of “BD-ROM Compliance Disc” R2 Better playback of some BD / DVD 24p&3D discs (For BDP-S470 - Destination RU3 only) R3 Sony Europe Limited Customer Satisfaction Europe Quality & Service Engineering 1 / 4 2 / 4 10HV009 R3 SOLUTION 1. Upgrade procedure 1-1. Download and unzip the file attached to this Technical Bulletin, and burn the content to a disc. NOTE: For more details on the Version-up disc making, refer to section 3 of this document. Date Attachment Note for BDP-S470/S570 February 2011 BDP_UPDATE_M04R756.zip Preliminary update may be needed 1-2. Start the unit and insert the version-up disc. The tray closes automatically. Wait for 15 minutes until the update is completed. 1-3. Confirm the new version number on the screen and press [OK]. 1-4. The tray opens automatically and "FINISH" appears on the FL display for 5 seconds. Next, the power switches off automatically. 1-5. Take out the version-up disc. NOTE: In case “VUP NG” lights up on the FL display, an upgrading error has occurred. 2. Software version confirmation 2-1. Start the unit. 2-2. Press the [Return] button on the remote in case “Easy Setup OSD” appears. 2-3. In the menu XrossMediaBar, select “Setup” => “System Settings” => “System Information”. 10HV009 R3 3 / 4 2-4. Confirm the software version. 2-5. Power off the unit. 3. Version-up disc making The recommended operating systems are Windows XP, Windows Vista and Windows7. 3-1. Extract the attached zip file. NOTE: The example screenshots are taken from Windows XP. 3-2. Right-click each file separately and look under [Properties] for the file size. SW version File Size File Size M04.R.756 MSB04-FW.ID 160 bytes MSB04-FW.BIN 54,829,429 bytes 3-3. Insert a new CD-R to the computer drive. A pop-up window appears. 3-4. Select “Open Writable CD folder using Windows Explorer”. NOTE: A correct upgrade CD might not be made when the disc is written by the enhancing partition of ISO9660 including general writing software. 4 / 4 10HV009 R3 3-5. Drag and drop both the “BIN” and “ID” file to the CD drive folder that opened at step 4. 3-6. Right-click this folder, and select “Write these files to CD”. 3-7. Make the disc according to the message displayed. The CD automatically ejects after a few minutes, as soon as the writing is finished. APPLICABLE SERIAL NUMBERS Model Destination Serial numbers BDP-S470 UK, EC1, EC2, RU3 ALL BDP-S570 CEK, EC1, EC2 BDP-S770 CEK, EC1, EC2 REVISION HISTORY Rev. R0 R1 R2 R3 SW R708 R735 R752 R756 Date 24.09.10 15.12.10 10.02.11 25.02.11 ************************************************************************ Technical Bulletin Date Ref. No. Model 28.04.10 10TV005R4 AZ-1N_3A-0.5, AZ-1N_3A-2, AZ-1N_5-0, AZ-1N_5-2 Chassis BC Subject IRIS Software Packages Follow-Up for AZ-1N Chassis [REVISION 4] SYMPTOM The latest software package #24 is valid for all AZ-1N Chassis models, and solves the following issues. Issue IRIS HDMI HD inputs set to Smart After Program change, TV blocks and then reboots (North France) * After zapping to MUX R1, TV blocks with green and red led ON, and then reboots after a few seconds. Hang-up or crash during power on: TV reboots * TV reboots a few seconds after powering on, exactly when the Sony Logo is displayed. No teletext in Digital DVB-C Ci+ Channels (Ziggo, Netherlands) * In the Ziggo Network, Teletext is only available for channel NED1 in digital channels (DVB-C CI+ with Smit module). Second audio ES is selected by mistake by Telecinco service (Spain) * No audio in Antena3 and Telecinco after upgrading the software to version M7R26 of DVB-C models. Incorrect character set in EPG in cable services from Euskaltel broadcaster (Spain) * In EPG the accents are replaced by strange symbols. Wrong HDMI Muting after powering off * While playing content from any HDMI source (BD, DVD, STB), when turning off the TV with remote commander (CEC off) but HDMI still working and before the TV goes to deep standby, after 2 minutes the sound appears suddenly for a few seconds. Real-time subtitles of teletext are refreshed too quickly (Italy) Inconsistent display of EPG Data * EPG data is not displayed for ‘cross carried’ services. Several channels show “No Event Information” Picture is vertically squeezed to half when changing AV inputs Wrong EPG information in banner (TF1, France) * When a long event is overlapped with a short event, the banner is displaying the long event instead of the short one. MHEG does not work on BBC channels when subtitles are enabled (UK) code Rev. 10TV012 R0 TB C11D R0 M11D R3 C286 R3 C510 R3 C731 R3 F525 R3 1286 R3 1286 R3 6336 R3 1728 R3 C286 R4 Condition code Symptom code Part number Ref. Section code PCB Defect code Repair code Qty. Preventive x xxx 10TV005 SFT 1 2 Remedying x xxx 10TV005 SFT 1 3 Sony Europe (Belgium) NV Customer Satisfaction Europe Quality & Service Engineering 1 / 2 2 / 2 10TV005R4 SOLUTION Install software package #24, using the files attached to this document, and following the procedure described in Technical Bulletin 10TV007. Date Att hment ac Remark April 2010 SecureDev_ProdCred_M8R512_M8.512.upg Software versions SW M8.512 NVM N8.024 Standby: S10.5100 Upgrader: U8.050 SecureNVM_M8R512_BX_00_SP0.upg For BX300, 400 SecureNVM_M8R512_EX_01_SP0.upg For EX301, 401 SecureNVM_M8R512_EX_02_SP0.upg For EX302, 402 SecureNVM_M8R512_EX_600_SP0.upg For EX600 SecureNVM_M8R512_NX500_SP0.upg For NX500 REVISION HISTORY Rev. R0 R1 R2 R3 R4 SW #19 #19 #21 #24 #24 Date 04.02.10 09.02.10 24.03.10 13.04.10 28.04.10 ************************************************************************ Technical Bulletin Date Ref. No. Model 04.02.10 10TV006 KLV-26S550A, KLV-32S550A, KLV-37S550A BC Subject IRIS Flashing and Jittering Picture C353 SYMPTOM When watching certain channels in RF mode, the picture may be flashing and jittering intermittently. CAUSE Abnormal signal condition – the problem channel has a wider H-sync width compared to the SECAM standard signal (difference up to 1,2 µs). SOLUTION Update the firmware to the latest version, using the software files attached to this Technical Bulletin and following the procedure described in TB 10TV008. NOTE: In case of a 32 inch panel, first check the panel type before updating, referring to TB 09TV100 for further details. Panel Attachment 26S 26inch_TM3173_TD5173.C09 32S - CMO 32inch_TM3173_TD5173_CMO.C09 32S - AUO VL 32inch_TM3173_TD5173_AUO08.C09 32S - AUO VT 32inch_TM3173_TD5173_AUO09.C09 32S - SLCD HC 32inch_TM3173_TD5173_SLCD08.C09 32S - SLCD NC 32inch_TM3173_TD5173_SLCD09.C09 37S 37inch_TM3173_TD5173.C09 Condition code Symptom code Part number Ref. Section code PCB Defect code Repair code Qty. C 353 10TV006 SFT 1 2 Sony Europe (Belgium) NV Customer Satisfaction Europe Quality & Service Engineering 1 / 1 ************************************************************************ Technical Bulletin Date Ref. No. Model 18.05.10 10TV019R1 AZ-1H_1A, AZ-1H_2A-2, AZ-1H_2A-3 Chassis TD Subject IRIS Software Upgrading Procedure for AZ-1H Chassis [REVISION 1] This Technical Bulletin describes the upgrading procedure for the AZ-1H chassis, using a USB stick. An update is needed for software fixes, or after replacing the LCD panel or BEHS board. Description Part number BEHS Board AEP A-1766-469-A BEHS Board AEP-S A-1769-011-A BEHS Board UK A-1770-313-A IMPORTANT: After a BEHS board or panel exchange, no picture appears anymore, while the amber and green LED are blinking. This is normal. Please proceed as indicated below. PREPARATION . Unzip the applicable software file(s) attached to Technical Bulletin 10TV021. . A folder “SONY_dtv*” will be created automatically. Copy this entire folder to a USB stick. NOTE: It is allowed to copy SW files for different segments to the same USB stick for future use. Sony Europe (Belgium) NV Customer Satisfaction Europe Quality & Service Engineering 1 / 4 2 / 4 10TV019R1 2. EMMA Writing Only Board / Panel Exchange . 2-1. How to enter the Service Menu? 2-1-1. Put the TV in Standby using the remote commander. 2-1-2. Press [DISPLAY] => [5] => [Volume+] => [TV power] on the remote. 2-1-3. The "Digital” service menu will appear. Whenever you press [OPTIONS], the menu changes: [Digital] => [Chassis] => [Sub] => [Digital] => … 2-2. Setting SEGMENT and DESTINATION IMPORTANT: Both segment and destination must be set before proceeding to step 2-3, otherwise the update may corrupt the software, which would require a B board replacement. 2-2-1. To set the segment, press button [2] (UP) and [5] (DOWN) on the remote to select the category (“MODEL”). 2-2-2. Press button [1] (UP) and [4] (DOWN) on the remote to select the item (“SEG”). 2-2-3. Press button [3] (UP) and [6] (DOWN) on the remote to change the data according to the list below. Segment 000 SEG 1A 01 2A-2 04 2A-3 05 2-2-4. To set the destination, press button [1] (UP) and [4] (DOWN) on the remote to select the item (“DEST”). 2-2-5. Press button [3] (UP) and [6] (DOWN) on the remote to change the data according to the list below. Destination 001 DEST AEP 09 UK 15 AEP-S 17 Italy 19 10TV019R1 3 / 4 2-3. Writing Segment and Destination data Press [0] + [Enter] on the remote. A red “Write” message appears when the writing is processing (takes a couple of seconds). 3. MIMAS Writing (2A-2, 2A-3 segment only) 3-1. Use the [OPTIONS] button on the remote to move from “Digital” service mode to “Sub” service mode. 3-2. Setting BTK 3-2-1. To set the segment, press button [2] (UP) and [5] (DOWN) on the remote commander to select the category (“BTK”) = Blind Touch Key. 3-2-2. Press button [1] (UP) and [4] (DOWN) on the remote to select the item (“BTK_ENABLE”). 3-2-3. Press button [3] (UP) and [6] (DOWN) on the remote to change the data according to the list below. Segment BTK_ENABLE 2A-2 1: Enable 2A-3 0: Disable NOTE: The "GAISO" category value should be “0” by default. Confirm this by selecting “GAISO” as category and “VARIATION” as item. If not “0”, modify using the [6] button. 3-3. Writing BTK data 3-3-1. Press “Mute”. Green "SERVICE" changes to green "WRITE". 3-3-2. Press [0] on the remote. Green “WRITE” changes to red “WRITE”, indicating the writing process has started. 3-3-3. When the writing process is finished, “WRITE” changes again to “SERVICE”. 3-3-4. It is necessary to reboot the TV by pulling out the AC plug in order to apply the data change. 4 / 4 10TV019R1 4. Model name verification (User Menu) 4-1. Press the [HOME] button to access the TV Home menu. 4-2. Select the setting icon using the [Left] or [Right] direction buttons. 4-3. Highlight the Product Support icon using the [Up] or [Down] buttons, and press [Enter] to select. Press 2 times [Down] to select “System Information”, and then press [Enter]. 4-4. Verify the model name. 5. Verify SEG/DEST/BTK and SW version (Service Menu) ALL . 5-1. Go to TV Standby condition by remote commander. 5-2. Enter the Service Menu by pressing [DISPLAY] => [5] => [Volume+] => [TV power] on the remote. 5-3. Verify Model ID, Product ID and Software Version. In order to do so, use the attached AZ1H Board Exchange Table, being available both as Excel and PDF document. NOTE for AEP-S models . After updating, DEST “09 : AEP (AEP grp)” appears in the Service Menu, although the Product ID and Model ID are correct. The TV functioning is not affected by this. . If wanted, the setting can be changed manually following the guidelines outlined in step 2-2 of this procedure. ************************************************************************ Technical Bulletin Date Ref. No. Model 10.08.10 10TV020R5 AZ-1BD, AZ-1L_2B-1, AZ-1L_2B-1.5, AZ-1L_2B-2, AZ-1L_3A-0, TD AZ-1L_3A-0.3, AZ-1L_3A-0.5, AZ-1L_3A-1, AZ-1L_3A-2, AZ-1L_5-0 Chassis Subject IRIS Software Upgrade Procedure for AZ-1L Chassis [REVISION 5] This Technical Bulletin describes the upgrade procedure for the AZ-1L chassis, using a USB stick. An update is needed for software fixes, or after replacing the LCD panel or BAL board. Chassis Description Part number 2B-1 2B-1.5 BAL Board AEP A-1778-484-A BAL Board AEP-S A-1778-735-A BAL Board UK A-1778-721-A BAL Board AEP A-1760-331-A 2B-2 BAL Board AEP-S A-1769-581-A BAL Board UK A-1768-994-A 3A-BD BAL Board AEP A-1772-836-A BAL Board UK A-1772-837-A 3A-0 3A-0.3 BAL Board AEP A-1763-466-A BAL Board AEP-S A-1763-467-A BAL Board UK A-1763-468-A 3A-0.5 BAL Board AEP-S A-1771-979-A BAL Board UK A-1771-980-A BAL Board AEP A-1760-331-A 3A-1 BAL Board AEP-S A-1769-581-A BAL Board Italy A-1780-319-A BAL Board UK A-1768-994-A 3A-1 Hotel BAL Board AEP A-1796-761-A BAL Board UK A-1796-762-A 3A-2 BAL Board UK A-1769-676-A 5-0 BAL Board UK A-1780-318-A IMPORTANT: After a BAL board or panel exchange, no picture appears anymore, while the amber and green LED are blinking. This is normal. Please proceed as indicated below. PREPARATION . Unzip the applicable software file(s) attached to Technical Bulletin 10TV021. . A folder “SONY_dtv*” will be created automatically. Copy this entire folder to a USB stick. NOTE: It is allowed to copy SW files for different segments to the same USB stick for future use. Sony Europe (Belgium) NV Customer Satisfaction Europe Quality & Service Engineering 1 / 5 2 / 5 10TV020R5 PROCEDURE 1-5. When the upgrade process has started, the TV goes in Standby mode after 1 minute. The Standby LED will then be ON and the TIMER LED will blink. Never remove the USB stick while upgrading. 1-6. After the upgrading has finished, the power turns ON automatically. 1-7. An OSD message “Update Complete” appears. Click [OK]. 1-8. Remove the USB stick. 2. EMMA Writing Only Board / Panel Exchange . 2-1. How to enter the Service Menu? 2-1-1. Put the TV in Standby using the remote commander. 2-1-2. Press [DISPLAY] => [5] => [Volume+] => [TV power] on the remote. 2-1-3. The "Digital” service menu will appear. Whenever you press [OPTIONS], the menu changes: [Digital] => [Chassis] => [Sub] => [PEM] => [Digital] => … NOTE: The [PEM] menu is available for the 2B-1 segment only. 2-2. Setting SEGMENT and DESTINATION IMPORTANT: Both segment and destination must be set before proceeding to step 2-3, otherwise the update may corrupt the software, which would require a B board replacement. 2-2-1. To set the segment, press button [2] (UP) and [5] (DOWN) on the remote to select the category (“MODEL”). 2-2-2. Press button [1] (UP) and [4] (DOWN) on the remote to select the item (“SEG”). 2-2-3. Press button [3] (UP) and [6] (DOWN) on the remote to change the data according to the list below. Segment 000 SEG 2B-1 08 2B-1.5 07 2B-2 09 3A-0 10 3A-0.3 25 Segment 000 SEG 3A-0.5 11 3A-BD 12 3A-1 (Hotel ) 13 3A-2 14 5-0 18 2-2-4. To set the destination, press button [1] (UP) and [4] (DOWN) on the remote to select the item (“DEST”). 10TV020R5 2-2-5. Press button [3] (UP) and [6] (DOWN) on the remote to change the data according to the list below. Destination 001 DEST AEP 09 AEP-S 17 UK 15 Italy 19 2-3. Writing Segment and Destination data Press [0] + [Enter] on the remote. A red “Write” message appears when the writing is processing (takes a couple of seconds). 3. MIMAS Writing (5-0 segment only) 3-1. Use the [OPTIONS] button on the remote to move from “Digital” service mode to “Sub” service mode. 3-2. Setting GAISO 3-2-1. To set the segment, press button [2] (UP) and [5] (DOWN) on the remote commander to select the category (“GAISO”). 3-2-2. Press button [1] (UP) and [4] (DOWN) on the remote to select the item (“VARIATION”). 3-2-3. Press button [3] (UP) and [6] (DOWN) on the remote to change the data according to the list below. Segment SREG ALL 0 5-0 4 NOTE: The "BTK" category value should be “0” by default. Confirm this by selecting “BTK” as category and “BTK_ENABLE as item. If not “0”, modify using the [6] button. 4 / 5 10TV020R5 3-3. Writing GAISO data 3-3-1. Press “Mute”. Green "SERVICE" changes to green "WRITE". 3-3-2. Press [0] on the remote. Green “WRITE” changes to red “WRITE”, indicating the writing process has started. 3-3-3. When the writing process is finished, “WRITE” changes again to “SERVICE”. 3-3-4. It is necessary to reboot the TV by pulling out the AC plug in order to apply the data change. 4. Model name verification (User Menu) 4-1. Press the [HOME] button to access the TV Home menu. 4-2. Select the setting icon using the [Left] or [Right] direction buttons. 4-3. Highlight the Product Support icon using the [Up] or [Down] buttons, and press [Enter] to select. Press 2 times [Down] to select “System Information”, and then press [Enter]. 4-4. Verify the model name. 10TV020R5 5. Verify SEG/DEST/BTK and SW version (Service Menu) ALL . 5-1. Go to TV Standby condition by remote commander. 5-2. Enter the Service Menu by pressing [DISPLAY] => [5] => [Volume+] => [TV power] on the remote. 5-3. Verify Model ID, Product ID and Software Version. In order to do so, use the attached AZ1L Board Exchange Table, being available both as Excel and PDF document. NOTE for AEP-S models . After updating, DEST “09 : AEP (AEP grp)” appears in the Service Menu, although the Product ID and Model ID are correct. The TV functioning is not affected by this. . If wanted, the setting can be changed manually following the guidelines outlined in step 2-2 of this procedure. ************************************************************************