Technical Bulletin Date Ref. No. Model 14.03.08 08TV006R3 SE-2 Chassis TD Subject IRIS Software Packages Follow-Up for SE-2 Chassis [REVISION 3] SYMPTOM The latest software package #030 is valid for the SE-2 chassis, and solves the “Weekly timers problem”. SOLUTION Install the latest software package #030 as explained in Technical Bulletin 07TV094R* using the attachment indicated in the table below. Date Software package Attachment Files VM 6.30 (VCTP micro) February 2008 #030 SE2_pkg_030_memorystick.zip DM 2.12.105B (Digital micro) SE-2 Sony Service Centre (Europe) N.V. European Service Engineering Technologielaan 7 B - 1840 Londerzeel 1 / 1 ************************************************************************ Technical Bulletin Date Ref. No. Model 05.02.08 08TV008R1 SE-1A Chassis BC Subject IRIS BC Board Exchange [REVISION 1] SYMPTOM New BC boards have been introduced, requiring a software upgrade of the “TVM & Digital” and “NVM” data. SOLUTION 1. TVM & Digital Upgrade Refer to Technical Bulletin 07TV094R* for the “TVM & Digital” upgrade procedure. 2. NVM Upgrade * Refer to the table below to determine the exact zip file to be used per model. Unzip this update file into an empty memory stick. A folder “wax3” will be created, even though the software is for the SE-1A chassis. * Repeat step 2-2 to 2-10 of 07TV094R*, using the software for the NVM data. * Make sure to only update the NVM data after having updated the TVM and Digital data, otherwise the NVM data writing will not be correct. Date BC board part number Model NVM software package KDL-32D2600 KDL-32D2710 SE1A_044b_nvm_D2xxx_32.zip KDL-32D2810 KDL-32S3000 KDL-32S3010 SE1A_044b_nvm_S30xx_32.zip KDL-32S3020 A-1503-611-A KDL-32T2800 KDL-32T3000 SE1A_044b_nvm_T30_28xx_32.zip January 2008 KDL-40D2600 KDL-40D2710 KDL-40D2810 SE1A_044b_nvm_D2xxx_40.zip KDL-40S3000 KDL-40S3010 SE1A_044b_nvm_S30xx_40.zip KDL-40T2800 KDL-40T3000 SE1A_044b_nvm_T30_28xx_40.zip A-1503-610-A KDL-32T2600 SE1A_044b_nvm_T26xx_32.zip KDL-32S2800 SE1A_044b_nvm_S28xx_32.zip A-1503-609-A KDL-26T3000 SE1A_044b_nvm_T30xx_26.zip SE-1A Sony Service Centre (Europe) N.V. European Service Engineering Technologielaan 7 B - 1840 Londerzeel 1 / 1 ************************************************************************ Technical Bulletin Date Ref. No. Model 05.02.08 08TV011 KDL-32D3000, KDL-32D3010, KDL-40D3000, KDL-40D3010, TD KDL-46D3000, KDL-46D3010 Subject IRIS BE1 Board Exchange SYMPTOM A new BE1 board has been introduced, requiring an update of the TVM, NVM and Digital data. SOLUTION Upgrade with the latest software package(s), indicated in the table and following the procedure below. Verify step 3.7 of this procedure to see whether on top of the regular zip file also the alternative one has to be used. Date BE1 board part number Software package OLD NEW Regular wax3_tvm_nvm_dtv_package_1280_aep_n.zip February 2008 A-1248-400-A A-1286-516-G Alternative PKG1260_F_DVT_32M.zip UPGRADE PROCEDURE 1. Model Type Selection 1-1. Use the remote commander to enter the Service mode. In standby, press the following key sequence: 1-2. The following menu will appear. WAX-3H Sony Service Centre (Europe) N.V. European Service Engineering Technologielaan 7 B - 1840 Londerzeel 1 / 5 2 / 5 08TV011 1-3. Move up using the [A] button on the remote commander. The menu below will appear. 1-4. Press the [A] / [A] button to change the model type to the desired value. The table below links each model to its model type number. Model Model type KDL-32D3000 KDL-32D3010 3 KDL-40D3000 KDL-40D3010 4 KDL-46D3000 KDL-46D3010 5 1-5. Press [Menu] on the remote commander to quit the Service mode when the appropriate model type has been selected. 1-6. Switch off the TV using the power key. 2. Memory Stick Formatting • Format the Memory Stick using a Memory Stick formatter. A special program can be downloaded from:http://support.sony-europe.com/memstick/downloads/ downloads_ms.asp?l=en&f=MSFRM#disc. • Windows formatters are not supported. 3. Update of TVM, NVM & Digital Data 3-1. Unzip the “wax3_tvm_nvm_dtv_package_1280_aep_n.zip” file. A folder “wax3” will be created. Do not use this file for a normal software update, i.e. if not replacing the BE1 board, since the adjustment data will be lost. 3-2. Copy the whole “wax3” folder to the root of your MS, e.g. “F:\”wax3”. 3-3. Switch off the TV using the power key. Do not use the standby key on the remote commander! 08TV011 3 / 5 3-4. Insert a Memory Stick. 3-5. Switch on the TV using the power key. 3-6. The “Digital Micro” will be updated. No download message appears. 3-7. When finished, the “TV micro & NVM update” will start. The “Update Start” message appears on the screen. ! If the message “Update Complete” appears immediately, then quit step 3 of this procedure and continue with step 4, for an alternative software upgrade ! 3-8. If the message, if in contrast, the “Update Complete” does not immediately appear, just wait until the “Update Start” message disappears and the update process starts. 3-9. During the MS download, the left amber LED will be blinking, while the centre LED is red and fix. 3-10. When the update process has finished the TV set will power on. 3-11. After a few seconds the “Update Complete” message appears on the screen. 3-12. Switch off the TV. 3-13. Extract the Memory Stick. 3-14. Switch on the TV. 3-15. Check the model name, executing the following steps: 1. Select [Language] A 2. Select [Country] A 3. Skip [Auto Tuning] A 4. Press the [Menu] button on the remote commander A 5. Go to [Settings] A 6. Go to [Set-up] A 7. Go to [Product Information] A 8. Check the model name, referring to step 1.4 of this procedure. 4 / 5 08TV011 3-16. Check whether the update has been correctly performed. Use the remote commander to enter the Service mode. In standby, press the following key sequence: 3-17. The following menu will appear. 4. Alternative Software Update Verify step 3.7 of this procedure to see whether this alternative update is necessary or not. 4-1. Unzip the “PKG1260_F_DVT_32M.zip” file. A folder “wax3” will be created. 4-2. Copy the whole “wax3” folder to the root of your MS, e.g. “F:\”wax3”. 4-3. Switch off the TV using the power key. Do not use the standby key on the remote commander! 4-4. Insert a Memory Stick. 4-5. Switch on the TV using the power key. 4-6. The “Digital Micro” will be updated. No download message appears. 4-7. When finished, the “TV micro & NVM update” will start. The “Update Start” message appears on the screen. 4-8. After a few seconds, the “Update Start” message disappears and the update process starts. 4-9. During the MS download, the left amber LED will be blinking, while the centre LED is red and fix. 4-10. When the update process has finished, all LEDs will light up. 08TV011 5 / 5 4-11. Unplug the power cord, and keep it unplugged until all leds are off. 4-12. Extract the Memory Stick. 4-13. Plug the power cord. 4-14. Check if the model type is [OK]. If not, repeat step “1. Model Type Selection”. 4-15. Repeat step “3. Update of TVM, NVM & Digital data”. ************************************************************************ Technical Bulletin Date Ref. No. Model 30.07.08 08TV012R2 KDL-40D3400, KDL-40D3500, KDL-40D3550, KDL-40D3660, TD KDL-40V3000, KDL-46D3400, KDL-46D3500, KDL-46D3550, KDL-46D3660, KDL-46V3000 Subject IRIS BE1F Board Exchange [REVISION 2] SYMPTOM A new BE1F board has been introduced, requiring an update of the TVM, NVM and Digital data. SOLUTION • Upgrade with the latest software package(s), using the attachments to Technical Bulletin 08TV017R*, and following the procedure outlined below. Use the letters A, B and C in the table below to determine the precise package to be installed. • In case of a 40 inch model, refer to Technical Bulletin 07TV099R* to determine whether the set has an AUO or S-LCD panel. • Verify step 3-7 of this Technical Bulletin to see whether on top of the regular update file also the alternative update file has to be used. Model Model Type Series BE1F board part number Software package OLD NEW KDL-40V3000 4 V 40” A-1443-030-A A-1443-030-E A KDL-46V3000 5 V 46” A-1443-166-A KDL-40D3400 KDL-40D3500 6 LC 40” DB Panel AUO A-1487-857-A A-1487-856-A B KDL-46D3400 KDL-46D3500 7 LC 46” DB Panel AUO KDL-40D3550 KDL-40D3660 8 LC 40” DF Panel AUO KDL-46D3550 KDL-46D3660 9 LC 46” DF Panel AUO KDL-40D3400 KDL-40D3500 12 LC SLCD 40” DB Panel SLCD / A-1506-864-A C KDL-40D3550 KDL-40D3660 14 LC SLCD 40” DF Panel SLCD Sony Service Centre (Europe) N.V. European Service Engineering Technologielaan 7 B - 1840 Londerzeel 1 /5 2 / 5 08TV012R2 UPGRADE PROCEDURE 1. Model Type Selection 1-1. Use the remote commander to enter the Service mode. In standby, press the following key sequence: 1-2. The following menu will appear. 1-3. Move up using the [A] button on the remote commander. The menu below will appear. 1-4. Press the [A] / [A] button to change the model type to the desired value. The appropriate model type number is mentioned in the table on page 1 of this Technical Bulletin. 1-5. Press [Menu] on the remote commander to quit the Service mode when the model type has been selected. 1-6. Switch off the TV using the power key. 08TV012R2 3 / 5 2. Memory Stick Formatting • Format the Memory Stick using a Memory Stick formatter. A special program can be downloaded from: http://support.sony-europe.com/memstick/downloads/downloads_ms.asp?l=en&f=MSFRM#disc. • Windows formatters are not supported. 3. Update of TVM, NVM & Digital Data 3-1. Unzip the applicable regular A, B or C zip file attached to Technical Bulletin 08TV017R* (e.g. “PKG1023F_LC_32M”). A folder “wax3” will be created. Do not use this file for a normal software update, i.e. if not replacing the BE1F board, since the adjustment data will be lost. 3-2. Copy the whole “wax3” folder to the root of your MS, e.g. “F:\”wax3”. 3-3. Switch off the TV using the power key. Do not use the standby key on the remote commander! 3-4. Insert a Memory Stick. 3-5. Switch on the TV using the power key. 3-6. The “Digital Micro” will be updated. No download message appears. 3-7. When finished, the “TV micro & NVM update” will start. The “Update Start” message appears on the screen. ! If the message “Update Complete” appears immediately, then quit step 3 of this procedure and continue with step 4, for an alternative software upgrade ! 3-8. If, in contrast, the message “Update Complete” does not immediately appear, just wait until the “Update Start” message disappears and the update process starts. 3-9. During the MS download, the left amber LED will be blinking, while the centre LED is red and fix. 3-10. When the update process has finished, the TV set will power on. 3-11. After a few seconds the “Update Complete” message appears on the screen. 3-12. Switch off the TV. 3-13. Extract the Memory Stick. 3-14. Switch on the TV. 4 / 5 08TV012R2 3-15. Check the model name by executing the following steps: 1. Select [Language] A 2. Select [Country] A 3. Skip [Auto Tuning] A 4. Press the [Menu] button on the remote commander A 5. Go to [Settings] A 6. Go to [Set-up] A 7. Go to [Product Information] A 8. Check the model name, referring to step 1.4 of this procedure. 3-16. Check whether the update has been correctly performed. Use the remote commander to enter the Service mode. In standby, press the following key sequence: 3-17. A menu similar to the one below (example for PKG1.019T) will appear. 4. Alternative Software Update Verify step 3.7 of this procedure to see whether an alternative update is necessary or not. 4-1. Unzip the applicable alternative A, B or C zip file attached to Technical Bulletin 08TV017R* (e.g. “PKG1018_F_DVT_32M.zip”). A folder “wax3” will be created. 4-2. Copy the whole “wax3” folder to the root of your MS, e.g. “F:\”wax3”. 4-3. Switch off the TV using the power key. Do not use the standby key on the remote commander! 4-4. Insert a Memory Stick. 4-5. Switch on the TV using the power key. 08TV012R2 5 / 5 4-6. The “Digital Micro” will be updated. No download message appears. 4-7. When finished, the “TV micro & NVM update” will start. The “Update Start” message appears on the screen. 4-8. After a few seconds, the “Update Start” message disappears and the update process starts. 4-9. During the MS download, the left amber LED will be blinking, while the centre LED is red and fix. 4-10. When the update process has finished, all LEDs will light up. 4-11. Unplug the power cord, and keep it unplugged until all LEDs are off. 4-12. Extract the Memory Stick. 4-13. Plug the power cord. 4-14. Check if the model type is [OK]. If not, repeat step “1. Model Type Selection”. 4-15. Repeat step “3. Update of TVM, NVM & Digital data”. ************************************************************************ Technical Bulletin Date Ref. No. Model 10.09.08 08TV013R6 SE-2(H) Chassis BC Subject IRIS B1 / B2 Board Exchange [REVISION 6] SYMPTOM This Technical Bulletin describes several possible procedures for a B1 / B2 Board exchange. • It is vital to transfer to original NVM data from the old to the new board. • In all cases, check the HDMI and PC input. CAUTION For KDL-37P3000-10-20-30, -37U3000, -37P300H and -37P302H, refer to TB 08TV024 to check the panel type. PREFERRED SOLUTIONS 1. If the previous NVM contents can be read from the faulty board, copy all of them to the new board. 2. If you cannot read the previous NVM contents from the faulty board, de-solder the “Main NVM IC4003” close to the VCT and solder it to the new board. *If it is not possible to do either of the above, then choose one of the two alternative procedures below* The table below shows an overview of the old and new B1 board part numbers. Model Old part number New part number KLV-20G30xx A-1368-033-A A-1563-481-A KDL-20B40xx, -20S30xx A-1334-484-A A-1563-482-A KDL-23B40xx A-1517-426-A A-1563-483-A KDL-26B40xx / A-1498-638-A KDL-26S28x0, -26S30x0, -26T28xx, -26P30x0, -26U30xx A-1454-412-A A-1498-637-A KDL-26T26xH, -26P30xH A-1486-565-A A-1563-485-A KDL-32P30xH A-1486-566-A A-1563-484-A KDL-32P30x0, -32U30xx A-1336-696-A A-1498-638-A KDL-37P30x0, -37U30xx A-1336-697-A A-1498-639-A KDL-37P30x0, -37U30xx (Dif. panel) A-1336-697-A A-1555-343-A KDL-37P3xxH A-1486-567-A A-1544-166-A KDL-37P3xxH (Dif. panel) A-1486-567-A A-1555-344-A KDL-40P30xH A-1486-568-A A-1544-167-A KDL-40P30x0, -40U30x0 A-1382-602-A A-1498-640-A Sony Europe (Belgium) NV Customer Satisfaction Europe Quality & Service Engineering 1 / 6 2 / 6 08TV013R6 ALTERNATIVE SOLUTION 1 (. Code2 software + TL3 jig) 1. NVM Contents Rewriting (except Hotel models) 1-1. Rewrite the NVM contents according to the parameters in the table below. Make sure to have version 6.29b of the Code2 software installed, using the attachment to this Technical Bulletin. Date Model Inches Board Panel number NVM File Attachment KLV-20G30xx 20” B2 ALL SE2_g30xx_20_analogue.eep se2_029b.zip KDL-20B40xx 20” B1 ALL SE2_b40xx_20.eep KDL-20G30xx 20” B2 ALL SE2_g30xx_20_digital.eep KDL-20S30xx 20” B1 ALL SE2_s30xx_20.eep KDL-23B40xx 23” B1 ALL SE2_b40xx_23.eep KDL-26B40xx 26” B1 ALL SE2_b40xx_26.eep KDL-26S30xx 26” B1 ALL SE2_s30xx_s2xxx_26.eep KDL-26S28xx 26” B1 ALL KDL-26T26xx 26” B1 ALL SE2_t2xxx_26.eep March KDL-26T28xx 26” B1 ALL 2008 KDL-26P30xx 26” B1 ALL SE2_p30xx_26.eep KDL-26U30xx 26” B1 ALL SE2_u30xx_26.eep KDL-32P30xx 32” B1 ALL SE2_p30xx_32.eep KDL-32U30xx 32” B1 ALL SE2_u30xx_32.eep KDL-37P30xx 37” B1 1-802-524-13 SE2_p30xx_37.eep KDL-37P30xx 37” B1 1-802-524-21 SE2_p30xx_37_dif_panel.eep KDL-37U30xx 37” B1 1-802-524-13 SE2_u30xx_37.eep KDL-37U30xx 37” B1 1-802-524-21 SE2_u30xx_37_dif_panel.eep KDL-40P30xx 40” B1 ALL SE2_p30xx_40.eep KDL-40U30xx 40” B1 ALL SE2_u30xx_40.eep 2. HDMI Connection Check Input the encrypted video signal to the HDMI connector. Check whether the correct image is displayed. Use the software attached to Technical Bulletin 07TV060R* together with the procedure from the same TB for an EDID update. 3. AGC Auto Adjustment 3-1. Input signal. * RF Channel: C-53 (727.25 Mhz, PAL B/G) * RF Level: 54dBuV/75 Ohm Terminated ±3dB (this RF level is a critical value for adjustment!) 3-2. Make sure the set is powered on for at least 20 minutes. 3-3. Send “TT71”. Next, the blue pattern command appears in the screen, followed by the green pattern command. Recover the picture pressing the [Analog] key with the remote commander. 3-4. Check the value in the [TT-Menu] > [IF Adjust] > [AGC TOP]. The value average should be around 4, 5, 6. 4. W/B Data Confirmation 4-1. In the video settings custom mode, change the [Color Tone] setting in the menu to [Cool], [Neutral], and [Warm]. Check whether the colour temperature of the picture changes accordingly. 4-2. Input an “All White” signal. Select [Back Light] in the menu, and check whether the picture becomes * bright by pressing the [>] and [^] key. * dark by pressing the [<] and [v] key. 08TV013R6 3 / 6 4-3. The White Balance data included in the NVM are an average. If the picture condition does not change after performing the two steps above, again check the correctness of the NVM data, and check whether the connections with the panel are OK. 5. Serial Number Input The serial number address in the NVM consists of 4 bytes in hexadecimal format, e.g. serial number 4000001 = 00H 3DH 09H 01H. Write the serial number to the new board NVM as explained below. 5-1. Open the "Analyzer" window (cf. step 6), check the [Add Check Sum] box, and enter the following hexadecimal sequence (serial number = last four bytes) as in the example below. F3 00 11 01 00 00 00 00 00 00 03 D6 00 3D 09 01 5-2. Power off the set, disconnect ECS, power on again, start TT and enter the menu. BACKLIGHT HDMI SOUND IF ADJUST PANEL TEMP ERROR MENU SE2 v6.29 Nov07 FACTORY DATA: 11111111 SERIAL NUMBER: 0004020588 WORKING TIME: 40 : 10 6. ECS Commands Sending 6-1. Execute "CODE2.EXE" as explained in point 6 of Technical Bulletin 06TV127R*. 6-2. After checking the port and reading the NVM, open the "Analyzer" window ([MENU] . [TOOLS] . [ANALYZER]). 6-3. Enter the ECS command and press [SEND] to execute it. The result will appear on the screen. Example: writing serial number 4000090. * Check the [Add Check Sum] box. 4 / 6 08TV013R6 * Use, for example, the Windows scientific calculator to calculate the hexadecimal code. Enter the serial number 4000090 and select [Hex] to have it converted to the hexadecimal code 3D 09 5A. * Inthe [Send Command] box enter F3 00 11 01 00 00 00 00 00 00 03 D6 00 3D 09 5A and press [SEND]. * Check in the TT menu whether the serial number has been updated correctly. BACKLIGHT HDMI SOUND IF ADJUST PANEL TEMP ERROR MENU SE2 v6.29 Nov07 FACTORY DATA: 11111111 SERIAL NUMBER: 0004020588 WORKING TIME: 40 : 10 ALTERNATIVE SOLUTION 2 (. Memory stick update – valid for 32 inch and above) Install the new B1 or B2 board 1. AGC Value Reading Read the AGC value via [TT-Menu] > [IF Adjust] > [AGC TOP]. Automute 0 Audio Gain 0 L Gating 0 Coincidence 0 AFT Window 1 AFT Status 0111 AGC TOP (-16, +15) -7 08TV013R6 5 / 6 2. TVM, NVM and Digital data update Upgrade with the latest software package, using the attachments to this Technical Bulletin, and following the procedure outlined below. Date Model Series Panel Software package TVM & Digital data NVM data KDL-32P3000 KDL-32P3010 KDL-32P3020 P30xx_32” / se2_pkg_029b_ms.zip SE2_nvm_P30xx32.zip July 2008 KDL-32P3030 KDL-32U3000 U30xx_32” / se2_pkg_029b_ms.zip SE2_nvm_U30xx32.zip KDL-37P3000 KDL-37P3010 KDL-37P3020 KDL-37P3030 P30xx_37” 1-802-524-13 T370XW02.V5 se2_pkg_029b_ms.zip SE2_nvm_P30xx37.zip P30xx_37” (Dif. panel) 1-802-524-21 T370XW02.V508 se2_pkg_029b_ms.zip SE2_nvm_P30xx37_dp.zip KDL-37U3000 U30xx_37” 1-802-524-13 T370XW02.V5 se2_pkg_029b_ms.zip SE2_nvm_U30xx37.zip U30xx_37” (Dif. panel) 1-802-524-21 T370XW02.V508 se2_pkg_029b_ms.zip SE2_nvm_U30xx37_dp.zip KDL-40P3000 KDL-40P3010 KDL-40P3020 KDL-40P3030 P30xx_40” / se2_pkg_029b_ms.zip SE2_nvm_P30xx40.zip KDL-40U3000 U30xx_40” / se2_pkg_029b_ms.zip SE2_nvm_U30xx40.zip HOTEL KDL-37P300H KDL-37P302H P30xH_37” 1-802-524-13 T370XW02.V5 se2_HO_pkg_013_ms.zip SE2_HO_nvm_P30xH_37.zip P30xH_37” (Dif. panel) 1-802-524-21 T370XW02.V508 se2_HO_pkg_013_ms.zip SE2_HO_nvm_P30xH_37_dp.zip KDL-40P300H KDL-40P302H P30xH_40” / se2_HO_pkg_013_ms.zip SE2_HO_nvm_P30xH_40.zip 2-1. Memory Stick Formatting • Format the memory stick using a Memory Stick formatter. A special program can be downloaded from: http://support.sony-europe.com/memstick/downloads/downloads_ms.asp?l=en&f=MSFRM#disc. • Windows formatters are not supported. 2-2. Update of TVM & Digital Micro 1. Choose the appropriate file (e.g. se2_pkg_029b_ms.zip) based on the information in the table above. Unzip it into an empty memory stick. 2. Switch off the TV using the power key. Do not use the standby key on the remote commander! 3. Insert the memory stick. 4. Switch on the TV using the power key. 5. The “Digital Micro” data will be updated. No download message appears. 6. When finished, the “TV Micro” update will start. An “Update Start” message appears on the screen. 7. After a few seconds the “Update Start” message disappears and the update process starts. 6 / 6 08TV013R6 8. During the MS download, the left amber [Timer] LED will blink, while the centre [Standby] LED is red and fix. 9. When the update process has finished the TV set will power on. 10. After a few seconds the “Update Complete” message appears on the screen. 11. Switch off the TV. 12. Extract the memory stick. 2-3. Update of NVM Data 1. Choose the appropriate file (e.g. SE2_nvm_P30xx32.zip) based on the information in the table above. Unzip it into an empty memory stick. 2. Switch off the TV using the power key. Do not use the standby key on the remote commander! 3. Insert the memory stick. 4. Switch on the TV using the power key. The “NVM” data will be updated. 5. The “Update Start” message appears on the screen. 6. After a few seconds the “Update Start” message disappears and the update process starts. 7. During the MS download, the left amber [Timer] LED will blink, while the centre [Standby] LED is red and fix. 8. When the update process has finished the TV set will power on. 9. After a few seconds the “Update Complete” message appears on the screen. 10. Switch off the TV. 11. Extract the memory stick. 3. HDMI Connection Check As of this step, proceed with step 2-6 of “Alternative Solution 1”. ************************************************************************ Technical Bulletin Date Ref. No. Model 12.08.08 08TV017R2 WAX-3F Chassis TD Subject IRIS Software Packages Follow-up [REVISION 2] SYMPTOM The latest software packages are valid for the WAX-3F chassis, and solve the problems mentioned in the table below. Technical Bulletin Issue 08TV016 Red Dot Noise 08TV054 DVB-C Problems 08TV055 White Horizontal L ines SOLUTION • Download the applicable software package indicated in the tables below and attached to this Technical Bulletin. The upgrading procedure can be found in TB 07TV050R*. • The precise package type depends on whether you want to remedy one of the three above symptoms (=> 1. General Update), or whether you want to exchange the BE1F board (=> 2. BE1F Board Exchange). • To identify the appropriate reference number (A, B, or C), refer to Technical Bulletin 08TV012R*. 1. General Update 2. BE1F Board Exchange Date Ref. Software package Data A PKG1023_N_DVT_32M_ADJ.zip TME 1.015E / TD 1.009E / DM 2.12.150 August 2008 B PKG1023_N_LC_32M_ADJ.zip C PKG1521_N_LC_SLCD_32M_ADJ.zip TME 1.515E / TD 1.511E / DM 2.12.150 Date Ref. Software package Data TME 1.015E Regular PKG1023_F_DVT_32M.zi TD 1.009E A p DM 2.12.150 Alternative PKG1018_F_DVT_32M.zip / TME 1.015E Regular PKG1023_F_LC_32M.zi TD 1.009E August 2008 B p DM 2.12.150 Alternative PKG1018_F_LC_32M.zip / C Regular PKG1521_F_LC_SLCD_32M.zip TME 1.515E TD 1.511E DM 2.12.150 Alternative PKG1516_F_LC_SLCD_32M.zip / Sony Europe (Belgium) NV Customer Satisfaction Europe Quality & Service Engineering 1 / 1 ************************************************************************ Technical Bulletin Date Ref. No. Model 04.03.08 08TV018 WAX-3F Chassis BC Subject IRIS Red Dot Noise 4342 SYMPTOM Red dot noise may be visible in “1080p picture”. The affected signals are: • HDMI 1080p_50Hz/60Hz. • 1080_24p. • Comp_1080p_50Hz/60Hz. CAUSE Too high room temperature. • Over 30 °C > 10 percent of the sets likely to reproduce the phenomenon. • Over 40 °C > 90 percent of the sets likely to reproduce the phenomenon. SOLUTION In order to change the ”Trident clock data” as indicated in the table below, install the latest software package PKG1.019 using the attachment to Technical Bulletin 08TV017. Old data New data P5_15 0x08 P5_15 0x04 Flag Symptom code Part number Ref. Section code PCB Defect code Repair code Qty. 4 342 08TV017 SYS 1 2 WAX-3F Sony Service Centre (Europe) N.V. European Service Engineering Technologielaan 7 B - 1840 Londerzeel 1 / 1 ************************************************************************ Technical Bulletin Date Ref. No. Model 28.03.08 08TV020 KDL-20S2000, KDL-20S2020, KDL-20S2030, KDL-20S4000, BC KDL-20S4020, KDL-26U2000, KDL-32U2000, KDL-40U2000 Subject IRIS Software Packages Follow-up for SE-1 Chassis SYMPTOM The latest software packages #064 and #064b are valid for the SE-1 chassis and solve the problems explained in Technical Bulletin 06TV126R* and below. If updating is necessary, use the correct version depending on the serial number in list A or list B. Analog • No audio on EPG and SmartLink recordings. • Horizontal jitter in VCR signals (AV connections or RF). • Malfunction in 1080i and 720p formats on Component input. • Russian language errors. • OSD change (see serial number lists). • HDMI for Russian HDCP. • Standby C+ France. • Weekly timers (wake-up timer for Monday to Friday weekly update). Digital • Czech CT2 programme problem. SOLUTION Install the latest software package #064 or #064b as explained in Technical Bulletin 06TV127R* using the following attachments to this document. Date Software Package Attachments Files Serial number #064b SE1_VCTP_2464_0803.zip VM 24.64 (Main micro) List A March 2008 SE1_MS_INT_511a.zip DM 2.5.511 (Digital micro) #064 SE1_VCTP_2464_0803.zip VM 24.64 (Main micro) List B SE1_MS_INT_600_3b.zip DM 2.15.600 (Digital micro) CAUTION • Make sure to update all the elements to both the software and the NVM data from the same software package. • The procedure for checking the NVM file is explained in Technical Bulletin 06TV146R*. SE-1 Sony Service Centre (Europe) N.V. European Service Engineering Technologielaan 7 B - 1840 Londerzeel 1 / 3 2 / 3 08TV020 APPLICABLE SERIAL NUMBERS LIST A Model Serial numbers KDL-20S2000 1300001~1320645 1600001~1621543 1000001~1024148 1300001~1334625 KDL-20S2020 1600001~1615031 4000001~4001958 4300001~4303589 4600001~4600911 1000001~1018201 KDL-20S2030 1300001~1311335 1600001~1607873 KDL-26U2000 1000001~1099999 (SDI) 1100001~1105073 (AUO) 1200001~1200011 (AUO) 1300001~1399999 (SDI) 1400001~1426515 (AUO) 1600001~1699999 (SDI) 1700001~1705796 (AUO) 4000001~4013952 (SDI) 4300001~4376290 (SDI) 4600001~4606327 (SDI) 1200001~1200012 (AUO) 1300001~1399999 (SDI) 1400001~1429262 (AUO) 1600001~1699999 (SDI) 1700001~1733032 (AUO) KDL-32U2000 3000001~3003850 (AUO) 4000001~4019795 (SDI) 4100001~4123051 (AUO) 4300001~4380066 (SDI) 4400001~4491619 (AUO) 4600001~4605526 (SDI) 4800001~4801228 (AUO) 4900001~4903425 (AUO) 4000001~4011472 4300001~4394093 KDL-40U2000 4394161~4394213 4600001~4636465 4700001~4702550 4800001~4800408 4900001~4905726 08TV020 3 / 3 LIST B Model Serial numbers KDL-20S2000 1320645~ 1621543~ 1024148~ KDL-20S2020 1334625~ 1615031~ 1018201~ KDL-20S2030 1311335~ 1607873~ KDL-20S4000 KDL-20S4020 ALL KDL-26U2000 (BLK, BLU) ALL (AUO) 1105074~ (AUO) 1200012~ (AUO) KDL-26U2000 1426515~ (AUO) 1705797~ (AUO) 3000001~ (AUO) KDL-32U2000 1200013~ (AUO) 1429263~ (AUO) 1733033~ (AUO) 3003851~ (AUO) 4123052~ (AUO) 4491620~ (AUO) 4801229~ (AUO) 4903426~ (AUO) 4011473~ KDL-40U2000 4394214~ 4636466~ 4702551~ 4800409~ 4905727~ NOTE Technical Bulletin 08TV020 is the continuation of TB 06TV128R*. Revisions of the latter have been discontinued. ************************************************************************ Technical Bulletin Date Ref. No. Model RASC 01.08.08 08TV024R2 KDL-37P3000, KDL-37P300H, KDL-37P3010, KDL-37P3020, BC KDL-37P302H, KDL-37P3030, KDL-37U3000 Subject IRIS Caution when Exchanging 37 Inch Panel [REVISION 2] SYMPTOM The 37 inch panel for the SE-2 chassis has been replaced by a new standard panel being not directly compatible with its predecessor. SOLUTION • It is recommended to replace the panel with an original type, however, if this is not possible, use the guidelines below. • In case of a panel exchange, it is necessary to check the parts mentioned below, and correct the NVM file depending on the serial number range. Use the serial number list at the end of this Technical Bulletin to define which parts are to be used for which model. 1. Power supply (GS3) Description Part number Note OLD GS3 Compl Kit (STT) A-1359-005-A Only compatible with panel P/N 1-802-524-12 or -13 NEW GS3 Compl Kit (STT) A-1531-926-A Compatible with all panel P/Ns When the GS3 board requires replacing, it is recommended to upgrade to the new part number. 2. Panel and cable Description Part number Note OLD LCD Panel (37inch WXGA TFT) 1-802-524-12/13 Panel and cable must be compatible! Inverter 37” Cable 1-910-040-44 NEW LCD Panel (37inch WXGA TFT) 1-802-524-21 Connector Assy 14P 1-910-048-26 Refer to the pictures on the next page to differentiate, on the one hand, the old from the new panel, and on the other hand, the old from the new cable. Sony Europe (Belgium) NV Customer Satisfaction Europe Quality & Service Engineering 1 / 3 2 / 3 08TV024R2 OLD VERSUS NEW PANEL OLD VERSUS NEW CABLE 3. NVM software version Refer to the table below for the correct software version (v.29 and higher) per panel. The software itself is attached to Technical Bulletin 08TV013R*. Panel Model Part number File KDL-37P30xx 1-802-524-13 SE2_p30xx_37.eep Domestic 1-802-524-21 SE2_p30xx_37_dif_panel.eep 37” KDL-37P30xH Hotel 1-802-524-13 P30xH_37.eep 1-802-524-21 P30xH_37_dif_panel.eep KDL-37U30xx Domestic 1-802-524-13 SE2_u30xx_37.eep 1-802-524-21 SE2_u30xx_37_dif_panel.eep 08TV024R2 3 / 3 4. Serial number range Model G board Panel Cable Serial number A-1359-005-A 1-802-524-13 1-910-040-44 3000001~3000030 1-802-524-13 1-910-040-44 3000031~3004294 A-1531-926-A 1-802-524-21 1-910-042-76 3004295~ 1-802-524-13 1-910-040-44 4000001~4001200 KDL-37P3000 Domestic 1-802-524-21 1-910-042-76 4001201~ A-1359-005-A 1-802-524-13 1-910-040-44 4300001~4355209 A-1531-926-A 1-802-524-13 1-910-040-44 4355210~4370697 1-802-524-21 1-910-042-76 4370698~ A-1359-005-A 1-802-524-13 1-910-040-44 4600001~4622724 A-1531-926-A 1-802-524-13 1-910-040-44 4622725~4630813 1-802-524-21 1-910-042-76 4630814~ 1-802-524-13 1-910-040-44 4300001~4301064 KDL-37P300H A-1531-926-A 1-802-524-21 1-910-042-76 4301065~ Hotel 1-802-524-13 1-910-040-44 4000001~4000210 1-802-524-21 1-910-042-76 4000211~ 1-802-524-13 1-910-040-44 4300001~4300108 1-802-524-21 1-910-042-76 4300109~4300191 KDL-37P302H A-1531-926-A 1-802-524-13 1-910-040-44 4300192~4300232 Hotel 1-802-524-21 1-910-042-76 4300233~ 1-802-524-13 1-910-040-44 4000001~4000004 1-802-524-21 1-910-042-76 4000005~ A-1359-005-A 1-802-524-13 1-910-040-44 3000001~3000030 A-1531-926-A 1-802-524-13 1-910-040-44 3000031~3002678 1-802-524-21 1-910-042-76 3002679~ A-1359-005-A 1-802-524-13 1-910-040-44 4000001~4037669 A-1531-926-A 1-802-524-13 1-910-040-44 4037670~4048823 KDL-37P3020 1-802-524-21 1-910-042-76 4048824~ Domestic A-1359-005-A 1-802-524-13 1-910-040-44 4300001~4309795 A-1531-926-A 1-802-524-13 1-910-040-44 4309796~4311922 1-802-524-21 1-910-042-76 4311923~ A-1359-005-A 1-802-524-13 1-910-040-44 4600001~4604928 A-1531-926-A 1-802-524-13 1-910-040-44 4604929~4608385 1-802-524-21 1-910-042-76 4608386~ A-1531-926-A 1-802-524-13 1-910-040-44 3000001~3003456 1-802-524-21 1-910-042-76 3003457~ KDL-37U3000 Domestic A-1359-005-A 1-802-524-13 1-910-040-44 4300001~4302021 A-1531-926-A 1-802-524-13 1-910-040-44 4302022~4303327 1-802-524-21 1-910-042-76 4303328~ 1-802-524-13 1-910-040-44 4600001~4601419 1-802-524-21 1-910-042-76 4601420~ ************************************************************************ Technical Bulletin Date Ref. No. Model 03.09.08 08TV025R5 EG-1L Chassis TD Subject IRIS Software Upgrading Procedure [REVISION 5] SYMPTOM • This Technical Bulletin describes the software upgrading procedure for the EG-1L chassis, using a Memory Stick. • Amongst others, the latest software version is needed when exchanging the BE1 board, which requires an update of the MS DL Digital, VCTP, NVM VCTP & Verd data. SOLUTION • Follow the outlined procedure below for upgrading to the latest software version, using the attachment to Technical Bulletin 08TV038. • An alternative update (cf. “4. Alternative update (when no LED activity)”) may be needed. In that case, use the “eg1l_aep_pkg_103_memorystick.zip” file attached to this Technical Bulletin. ! IMPORTANT ! Only use the attachment “eg1l_aep_pkg_103_memorystick.zip” in case a regular update fails. 1. TT number application 1-1. Apply the TT number depending on the model, referring to the table below. Model TT number BE1 board KDL-32E40xx TT22 A-1556-411-A (Complete FHD) KDL-32W40xx TT24 KDL-32W42xx KDL-40E40xx TT23 A-1544-103-A (Complete FHD WCG) KDL-40W40xx TT25 KDL-40W42xx KDL-46W40xx TT26 KDL-46W42xx KDL-52W40xx TT61 KDL-52W42xx KDL-26E40xx TT21 A-1556-412-A (Complete WXGA) KDL-26V45xx TT62 KDL-26V47xx KDL-32V45xx TT63 KDL-32V47xx KDL-37V45xx TT64 KDL-37V47xx Sony Europe (Belgium) NV Customer Satisfaction Europe Quality & Service Engineering 1 / 4 2 / 4 08TV025R5 1-2. After completing the TT number, all LEDs will be ON, and the TV will reset itself. 1-3. Verify the model name in the [Menu]. * 1. Select [Set-up]. * 2. Select [Product information]. * 3. Check the model name. If it is not correct, something is wrong. 2. Memory Stick Formatting • Take a Memory Stick of at least 16 MB (128 MB recommended). • Format the Memory Stick using a Memory Stick formatter. A special program can be downloaded from: http://support.sony-europe.com/memstick/downloads/downloads_ms.asp?l=en&f=MSFRM#disc. • Windows formatters are not supported. 3. Update of MS DL Digital, VCTP, NVM VCTP & Verd data 3-1. Unzip the latest update file attached to Technical Bulletin 08TV038. A folder “se3_proto1” will be created. 3-2. Copy the whole “se3_proto1” folder to the root of your MS, e.g. “F:\ “se3_proto1. 3-3. Switch off the TV using the [Power] key. Do not use the [Standby] key on the remote commander! 3-4. Insert the Memory Stick. 08TV025R5 3 / 4 3-5. Switch on the TV using the [Power] key. 3-6. The “Digital Micro” will be updated. No download message appears. Only the green LED is ON. 3-7. When finished, the VCTP, NVM VCTP & Verd update will start. An “Update Start” message appears. ¶ If no “Update Start” message appears on the screen, it is necessary to monitor the LED activity. If the amber LED blinks and the red LED is ON, this means that the update process has started. ¶ ! If no LED activity after 3 minutes (except for green LED), then quit step 3 of this procedure and continue with step 4 for an alternative software upgrade ! 3-8. After a few seconds the “Update Start” message will disappear and the update will start. 3-9. During the MS download, the left amber LED will be blinking, while the centre LED is red and fix. 3-10. When the update process has finished, all LEDs will light. 3-11. Unplug the power cord and keep it unplugged until all LEDs are OFF. 3-12. Extract the Memory Stick. 3-13. Plug the power cord. 3-14. Reapply the TT number according to the model, referring to the table in 1-1. 3-15. Check the model name, executing the following steps: 1. Select [Language] => 2. Select [Country] => 3. Skip [Auto Tuning] => 4. Press the [Menu] button on the remote commander => 5. Go to [Settings] => 6. Go to [Set-up] => 7. Go to [Product Information] => 8. Check the model name. 3-16. Check whether the Cross Media Bar (XMB) menu size is OK. 4 / 4 08TV025R5 3-17. Check whether the update has been correctly performed. Use the remote commander to enter the Service mode. In standby, press the following key sequence: 3-18. The menu below will appear on the screen. Select [Product Version]. In the example below the PKG number is “103”. 3-19. Apply “TT08” (shipping condition). 4. Alternative update (when no LED activity) Only perform this alternative procedure if there is no LED activity while updating (refer to step 3.7 of this procedure). 4-1. Unzip the update file “eg1l_aep_pkg_103_memorystick.zip” (applicable to all models) attached to this Technical Bulletin. A folder “se3_proto1” will be created. 4-2. Repeat step 3-2 until 3-15 (skip 3-14). 4-3. If step 3-15 proves that the model name is not OK, then repeat procedure step 1 (TT number application). 4-4. Repeat procedure step 3 (Update of MS DL Digital, VCTP, NVM VCTP & Verd data). ************************************************************************ Technical Bulletin Date Ref. No. Model 18.09.08 08TV025R6 EG-1L Chassis TD Subject IRIS Software Upgrading Procedure / Board Exchange [REVISION 6] SYMPTOM • This Technical Bulletin describes the software upgrading procedure for the EG-1L chassis, using a Memory Stick. • Amongst others, the latest software version is needed when exchanging the BE1 board, which requires an update of the MS DL Digital, VCTP, NVM VCTP & Verd data. SOLUTION • Follow the outlined procedure below for upgrading to the latest software version, using the attachment to Technical Bulletin 08TV038R*. • An alternative update (cf. “4. Alternative update (when no LED activity)”) may be needed. In that case, use the “MS_Reset_PKG_EG1L.zip” file attached to this Technical Bulletin. ! CAUTION ! • Only use the attachment file “MS_Reset_PKG_EG1L.zip” in case a regular update fails. • Whenever exchanging the B1 board, make sure to transfer the shield from the old board to the new board. In case of loss, new parts can be ordered with the info in the table. Ref. Description Part number 1 Shield 3-878-550-01 2 Screw (HEX) VGA 4-635-966-01 3 Screw Fixing Shield to Board 2-580-628-01 1. Memory Stick Formatting • Take a Memory Stick of at least 16 MB (128 MB recommended). • Format the Memory Stick using a Memory Stick formatter. A special program can be downloaded from: http://support.sony-europe.com/memstick/downloads/downloads_ms.asp?l=en&f=MSFRM#disc. • Windows formatters are not supported. Sony Europe (Belgium) NV Customer Satisfaction Europe Quality & Service Engineering 1 / 5 2 / 5 08TV025R6 2. Update of MS DL Digital, VCTP, NVM VCTP & Verd data 2-1. Unzip the update file “eg1l_aep_pkg_xxx_memorystick.zip” attached to Technical Bulletin 08TV043R*. A folder “se3l_proto1” will be created. 2-2. Copy the whole “se3l_proto1” folder into the root of your MS. 2-3. Switch off the TV using the [Power] key. Do not use the [Standby] key on the remote commander! 2-4. Insert the Memory Stick. 2-5. Switch on the TV using the [Power] key. 2-6. The “Digital Micro” will be updated. No download message appears. Only the green LED is ON. 2-7. When finished, the VCTP, NVM VCTP & Verd update will start. An “Update Start” message appears on the screen. ¶ If no “Update Start” message appears on the screen, it is necessary to monitor the LED activity. If the amber LED blinks and the red LED is ON, this means that the update process has started. ¶ ! If no LED activity after 3 minutes (except for green LED), then quit step 2 of this procedure and continue with step 4 for an alternative software upgrade ! 2-8. After a few seconds the “Update Start” message will disappear and the update will start. 2-9. During the MS download, the left amber LED will blink, while the centre LED is red and fix. 2-10. When the update process has finished, all LEDs light. 2-11. Unplug the power cord and keep it unplugged until all LEDs are OFF. 2-12. Extract the Memory Stick. 2-13. Plug the power cord. 08TV025R6 3 / 5 3. TT number application 3-1. Refer to Technical Bulletin 08TV057 to verify the type of panel (original or VE). Then apply the TT number depending on the model, using the table below. Model TT number BE1 board Attachment KDL-32E40xx TT22 A-1556-411-A (Complete FHD) eg1l_aep_pkg_xxx_memorystick.zip KDL-32E40xx (VE) TT37 KDL-32W40xx, -32W42xx TT24 KDL-32W40xx, -32W42xx (VE) TT51 KDL-40E40xx TT23 A-1544-103-A (Complete FHD WCG) KDL-40E40xx (VE) TT38 KDL-40W40xx, -40W42xx TT25 KDL-40W40xx, -40W42xx (VE) TT52 KDL-46W40xx, -46W42xx TT26 KDL-46W40xx, -46W42xx (VE) TT53 KDL-52W40xx, -52W42xx TT61 KDL-52W40xx, -52W42xx (VE) TT55 KDL-26E40xx TT21 A-1556-412-A (Complete WXGA) KDL-26E40xx (VE) TT36 KDL-26V45xx, -26V47xx TT62 KDL-26V45xx, -26V47xx (VE) TT56 KDL-32V45xx, -32V47xx TT63 KDL-32V45xx, -32V47xx (VE) TT57 KDL-37V45xx, -37V47xx TT64 KDL-37V45xx, -37V47xx (VE) TT58 3-2. After completing the TT number, the TV automatically resets and all LEDs go ON. 3-3. Execute the first power menu process, by selecting [Language] => [Country] => Skip [Auto Tuning]. 3-4. Check whether the Cross Media Bar (XMB) menu size is OK. 4 / 5 08TV025R6 3-5. Check the model name by pressing the [Menu] button on the remote commander, and follow the three steps below. * 1: Select [Set-Up]. * 2: Select [Product Information]. * 3. Check the model name. If it is not correct, something is wrong. 3-6. Check whether the update has been correctly performed. Use the remote commander to enter the Service mode. In standby, press the following key sequence: 3-7. The menu below will appear on the screen. Select [Product Version]. In the example below the PKG number is “103”. 3-8. Apply “TT08” (shipping condition). 08TV025R6 5 / 5 4. Alternative update (when no LED activity) Only carry out this alternative procedure if there is no LED activity while updating (refer to step 2.7 of this procedure). 4-1. Take a Memory Stick of at least 16 MB (128 MB recommended). 4-2. Format this Memory Stick using a Memory Stick formatter. A special program can be downloaded from: http://support.sony-europe.com/memstick/downloads/downloads_ms.asp?l=en&f=MSFRM#disc. Windows formatters are not supported. 4-3. Unzip the update file “MS_Reset_PKG_EG1L.zip” (applicable to all models) attached to this Technical Bulletin. A folder “se3_proto1” will be created. 4-4. Copy the whole folder “se3_proto1” and the “autoexec.bat” file in the root of the MS. 4-5. Change to Digital mode by pressing the [Digital] key on the remote commander. 4-6. Switch off the TV using the [Power] key. Do not use the [Standby] key on the remote commander! 4-7. Insert the Memory Stick, and switch on the TV using the [Power] key. 4-8. The PKG registers will be reset. This takes a few seconds. Wait until the digital OSD appears. 4-9. Switch off the TV using the [Power] key. Do not use the [Standby] key on the remote commander! 4-10. Extract the Memory Stick. 4-11. Switch on the TV. 4-12. Repeat procedure step 2 (“Update of MS DL Digital, VCTP, NVM VCTP & Verd data”). 4-13. Repeat procedure step 3 (“TT number application”). ************************************************************************