Technical Bulletin Date Ref. No. Model 27.03.08 08HV008 DVP-FX810 HV Subject IRIS Dark Picture when Powering On SYMPTOM Possibly dark picture on the LCD screen when powering on. SOLUTION Update the software to the latest version, using the attachment to this Technical Bulletin and following the procedure outlined below. Preparation Burn the update file indicated in the table to a CD-R disc (ISO9660 format). Date File March 2008 DVP-FX81.bin Upgrade procedure Caution: never power off or use the remote commander during step 3 or 4. 1. Power off the set. 2. Insert the upgrade disc and close the tray. 3. When the message [Please Door Open] appears, press [PLAY]. The lower message will change from [File Copying] to [UPGRADING]. 4. Wait until the blue Sony wallpaper appears. Next, take out the CD-ROM, and close the tray. [No disc] will appear on the display. 5. Press to [LCD MODE] button to display the menu below. Sony Service Centre (Europe) N.V. European Service Engineering Technologielaan 7 B - 1840 Londerzeel 1 / 2 2 / 2 08HV008 6. In the menu screen select [Default], and then press [Enter]. 7. Press [LCD MODE] or [RETURN] to hide the menu screen. 8. With the remote commander, press [SETUP]. 9. Select [Default], and then two times press [ENTER] to reset. 10. The set is now upgraded. Power off to finish. Software confirmation 1. Power on the set again. 2. Wait until the blue Sony wallpaper appears with [No Disc]. 3. Press [SETUP]. 4. Subsequently press [1], [3], [7], [9] to confirm the software version. 5. In the confirmation window, the upper line should indicate “00.69.52.06”. ************************************************************************ Technical Bulletin Date Ref. No. Model 01.07.08 08HV009 VRD-MC5 HV Subject IRIS Format Error / No Sound S761 SYMPTOM The latest firmware version (v.41R0) has been released to remedy the symptoms below. • Format error with some brands of “DVD+RW 2X speed”. • No sound when taking an image in “GUN” mode when attaching a Gun microphone to the camcorder. SOLUTION Upgrade the set, using the firmware file attached to this Technical Bulletin and following the guidelines below. Date File July 2008 SNDF8U41.DA0 NOTES • English is the default language for upgrading. The language can be changed according to section “3. Version Confirmation – Language Setting” of this Technical Bulletin. • Notify the user that incremental information will be deleted permanently during upgrading. 1. Version Confirmation 1-1. Power on the set, and press the [Return] button. The “Menu” screen appears. 1-2. Insert the system upgrade disc. 1-3. Press the [v] button, and select [Set-up]. Next, press the [Select] button. The “Set-up” screen appears. Sony Service Centre (Europe) N.V. European Service Engineering Technologielaan 7 B - 1840 Londerzeel 1 / 3 2 / 3 08HV009 1-4. Press the [^] button, and select [System info]. Next, press [Select]. The “System info” screen appears. 1-5. Select [OK] on the “System info” screen, and press [Select]. The current version is displayed (30R2). 2. Upgrade procedure 2-1. Select [OK] again and click [Select]. The upgrading will start, and the new version number will appear (41R0). 2-2. The [Rec] button will be on during upgrading, and the below screen will appear. Be cautious not to pull out the AC cable during upgrading. 2-3. After finishing the upgrade, the set will restart automatically. The below screen is displayed. 08HV009 3 / 3 3. Version confirmation – Language setting 3-1. Press the [Eject] button, and take out the upgrade disc. 3-2. Click the [Return] button. The “Menu” screen appears. 3-3. Press the [v] button, and select [Set-up]. Next, press the [Select] button. The “Set-up” screen appears. 3-4. Press the [^] button, and select [Language]. Next, press the [Select] button. The “Language” screen appears. 3-5. Press the [^] button, and select the language of your choice. Next, press the [Select] button. The language of your choice appears. 3-6. Press the [^] button, and select [System info]. Next, press the [Select] button. The “System info” screen appears. 3-7. Confirm that “41R0-BS25” appears on the screen. ************************************************************************ Technical Bulletin Date Ref. No. Model 19.09.08 08HV011 DVP-FX810 HV Subject IRIS Picture Freezes or Stops 1760 SYMPTOM During playback, the image may freeze or the set may completely stop playing. SOLUTION • In case the symptom occurs, upgrade with the software attached to this Technical Bulletin, following the procedure outlined below. • If an old traverse is installed, please replace it with the improved version, referring to Technical Bulletin 07HV024 for further details. Date Attachment Files September 2008 03_08HV011.zip DVP-FX81.BIN Z Description Part number Traverse 9-885-117-01 1. Update procedure CAUTION * Never turn off the set or use the remote commander during steps 1-5 and 1-6. 1-1. Turn on the set. 1-2. Insert the upgrade disc, and close the CD lid. 1-3. Wait until the indication “Please Door Open” appears. 1-4. Press the [Play] button. 1-5. The on-screen message changes from “File Copying” to “UPGRADING”. Sony Europe (Belgium) NV Customer Satisfaction Europe Quality & Service Engineering 1 / 3 2 / 3 08HV011 1-6. Wait until the Sony blue wallpaper appears. Then open the CD lid, take out the disc and close the lid. “No disc” appears on the display. 1-7. Press the [LCD MODE] button. The menu screen below appears. 1-8. Select [Default], and press [Enter]. 1-9. Press [LCD MODE] or [RETURN] to hide the menu screen. 1-10. Press [SETUP] with the remote commander (Fig 1 below). 1-11. Select [Default]. Press [Enter] two times (Fig 2-Fig 3 in step 1-10). 1-12. Turn off the set to finalize. 08HV011 3 / 3 2. Software Version Confirmation 2-1. Turn on the set. 2-2. Wait until the Sony blue wallpaper appears with the message “No Disc”. 2-3. Press the [SETUP] button. 2-4. Successively press [1] => [3] => [7] => [9]. 2-5. Confirm the software version. Version number OLD NEW 00.69.52.06 00.72.52.06 ************************************************************************ Technical Bulletin Date Ref. No. Model 11.09.08 08HV012R1 RDR-VX450 HV Subject IRIS Various Symptoms [REVISION 1] 118C SYMPTOM One of the symptoms below may occur. • 1. After recording on DVD-R Video in HQ mode, the picture temporarily stops after 5 seconds during playback. • 2. When selecting [Return] while editing a specific content on DVD-R in VR mode, the editing fails due to unexpected power off/on. • 3. Disc error when recording on DVD-+R DL for a long period of time. • 4. Canal+ content recorded with scrambled sound. • 5. Impossibility to play the DVD “The Da Vinci Code”. SOLUTION • If necessary, update the firmware to the latest version, following the instructions outlined below. • Prepare two separate update discs, one for “Backend” and another for “Loader”. Simply burn the file to the root folder of the disc. • Important: For the “Loader” update disc, be sure to put “P632A” as disc name label. Date Firmware Old version New version File Backend 0.070830.02 0.080603.02 VX450_0.080603.02.RDR-VX450.upd July 2008 0.070917.02 Loader N601 N920 N9201.bin 1. “Backend” firmware version-up 1-1. Power on the unit. 1-2. Select “DVD”. 1-3. Insert the “Backend” version-up disc, and close the DVD tray. The message “LOAD” will start to flash on the unit. Next, the version number appears on the monitor. 1-4. Press [Enter] after choosing “Execute” or “Cancel” on the remote. The version number and upgrade status appear on the monitor. Sony Europe (Belgium) NV Customer Satisfaction Europe Quality & Service Engineering 1 / 2 2 / 2 08HV012R1 1-5. When the disc tray automatically opens, immediately take out the DVD. 1-6. The tray automatically closes. The message “NO DISC” appears, and the monitor display will be cleared. 1-7. Power off the unit, pressing [Power]. 2. “Loader” firmware version-up 2-1. Power on the unit. 2-2. Select “DVD”. 2-3. Insert the “Loader” version-up disc, and close the DVD tray. 2-4. The messages “LOAD” => “INFO WRITE” => “OPEN” will start to flash on the unit. 2-5. The tray automatically opens. The monitor display will be cleared. 2-6. Immediately take out the disc. The time indication “(--:--)” appears. 2-7. Close the tray, pressing [Open/Close]. The message “NO DISC” appears. 2-8. Confirm the time, and power off the set pressing the [Power] button. NOTE If the “Loader” firmware is already updated to the most recent version, then the unit will report the message “Disc error” on screen. This is normal. Therefore, be sure to check the version number of the “Loader” firmware, like indicated below. 3. Version confirmation In adjustment mode, confirm whether the unit has been upgraded. 3-1. When entering the adjustment mode, the W701-W702 test point of the Function Timer Board may short-circuit for a few seconds. “TEST” will appear on the screen. 3-2. Two times press [1] on the remote after entering the adjustment mode, while “TEST” is still displayed. 3-3. The disc tray automatically opens. The version number appears in the TV screen. 3-4. Confirm the version number. 3-5. Power off the set. 3-6. As soon as the initial setting screen automatically appears, unplug the AC cable. ************************************************************************ Technical Bulletin Date Ref. No. Model 01.10.10 08HV016R4 BDP-S350, BDP-S550, BDP-S5000ES HV Subject IRIS Firmware Update v.021 [REVISION 4] 118C S18C SYMPTOM The latest version of the firmware (07.2.021) has been released, containing the following improvements. . Additional Slow/Step of Frame step function. . Better playability of the BD Test Disc and BD-ROM discs “Snow White and the Seven Dwarfs”, “X-Men 2”, “Highlander”, “Ratatouille”, “Welcome to Dongmakgol” (Korea), “Hancock” (USA), “Final Cut Studio 2 making Disc” (France), “Wall-E” (UK), “Terminator – The Sarah Connor Chronicles” (DVD), “Harry Potter / Tappu Nottep” (Russia), “Terminator” (Special version DVD Disc 1 - Japan), HDRL format recording disc by ‘Sky Perfect TV’ output (Japan), “CyberLink Power Director 7” (Japan), “Dirty Dancing”, “Crash”, “Cars”, “Wall E” (Disc 2), “Die Hard” and “Weyland-Yutani Archives”. . Better performing BD-Live, to prevent the BD-Live spotlight screen from becoming blank when playing Sony Pictures Entertainment. . Better BD-Java compatibility with BD-ROM “Aux Jeux Olympiques”. . Only for BDP-S5000ES: * IP exchanging parameter: 1080i => 1808p. * In case of powering off with the remote commander while “High Speed Start” is [ON] and “Auto Power Off” is [ON]: When powering on again after 30 minutes, the message “SEE YOU” may appear on the Fluorescent Indicator Tube, and the set will power off automatically. SOLUTION If the firmware version is below 07.2.021, upgrade the unit to the latest version. 1. Upgrade procedure 1-1. Download and unzip the file attached to this Technical Bulletin, and burn the content to a disc. NOTE: For more details on the Version-up disc making, refer to section 3 of this document. Date Attachment Files October 2010 BDP_UPDATE_07x021.zip BD07-VUD.BIN SONY_VUP.ID 1-2. Start the unit and insert the version-up disc. The tray closes automatically. Wait for about 10 minutes until the update is completed. Sony Europe (Belgium) NV Customer Satisfaction Europe Quality & Service Engineering 1 / 3 2 / 3 08HV016R4 1-3. Confirm the new version number on the screen and press [OK]. 1-4. The tray opens automatically and "FINISH" appears on the FL display for 5 seconds. Next, the power switches off automatically. 1-5. Take out the version-up disc. NOTE: In case “VUP NG” lights up on the FL display, an upgrading error has occurred. Please restart the update. 2. Version number confirmation 2-1. Power on the unit. 2-2. After the message “Easy Setup OSD” appears, press the [Return] button on the remote commander. 2-3. Select “Setup” => “System Settings” => “System Information” in the crossing media bar of the menu. 2-4. Confirm whether the software version is the latest version. 2-5. Power off the unit. 3. Version-up disc making The recommended operating systems are Windows XP, Windows Vista and Windows7. 3-1. Extract the attached zip file. NOTE: The example screenshots are taken from Windows XP. 08HV016R4 3 / 3 3-2. Right-click each file separately and look under [Properties] for the file size. SW version File Size File Size 07.2.021 SONY_VUP.ID 80 bytes BD07-VUD.BIN 51,998,720 bytes 3-3. Insert a new CD-R to the computer drive. A pop-up window appears. 3-4. Select “Open Writable CD folder using Windows Explorer”. NOTE: A correct upgrade CD might not be made when the disc is written by the enhancing position of ISO9660 including general writing software. 3-5. Drag and drop both the “BIN” and “ID” file to the CD drive folder that opened at step 3-4. 3-6. Right-click this folder, and select “Write these files to CD”. 3-7. Make the disc according to the message displayed. The CD automatically ejects after a few minutes, as soon as the writing is finished. APPLICABLE SERIAL NUMBERS Destination Serial number EC1, EC2, UK, Russia ALL ************************************************************************ Technical Bulletin Date Ref. No. Model 03.09.08 08IT004 FWD-32LX2F, FWD-40LX2F, KLH-40X1, KLH-W26, KLH-W32 DP Subject IRIS Writing Operation Time on OSD 773X SYMPTOM The latest version of the firmware (v1.050) is introduced to avoid that, when replacing the A (Main) board, the operation time on the OSD menu will be erased. SOLUTION Follow the guidelines below to update the firmware and write the Operation time. Preparation • Make sure the AC is powered off. • Do NOT use a network adaptor such as BKM-FW50. 1. Remove the Monitor Control Adapter (BKM-FW20) from the monitor. Next, open the shield case. 2. Turn “Dip SW #2” of SW3001 to ON. 3. Establish a remote connection between the PC and monitor by RS232 cable (Cross cable type!). Sony Europe (Belgium) NV Customer Satisfaction Europe Quality & Service Engineering 1 / 3 2 / 3 08IT004 Firmware version confirmation Confirm the firmware version, using the Information menu as below. If the version number is below v1.050, then update with the latest software attached to this Technical Bulletin. Update procedure 1. Power on the monitor. The green LED must light. 2. Double-click the file indicated below. 3. Select the appropriate “COM PORT”. The number depends on your PC setting. 4. Select “Operation Time”. 08IT004 3 / 3 5. Key in the Accumulate time number, and click [Update]. 6. Click[Finish] to close the program. 7. Turn “Dip SW #2” of SW3001 (cf. step 2 of “Preparation”) to OFF again, otherwise the monitor may not operate normally. 8. Confirm the Accumulate time, using the Information menu as below. ************************************************************************ Technical Bulletin Date Ref. No. Model 04.09.08 08IT005 FWD-32LX2F, FWD-40LX2F DP Subject IRIS LCD Panel Compatibility SYMPTOM During production, the LCD panel type has changed, together with the A (Main) board, G5/G6 (Power) Board and (for FWD-40LX2F) the 5P Key Connector Assy. Replacing one of those parts may cause compatibility problems. SOLUTION If replacing any of the parts mentioned, make sure to confirm their part number and serial number with the information in the tables below. 1. FWD-32LX2F: S-LCD Panel => SEC Panel - Be careful only to combine parts of the same type. 2. FWD-40LX2F: S-LCD Panel => SEC-1 Panel => SEC-2 Panel The situation for FWD-40LX2F is more complicated than for FWD-32LX2F, since the first panel change (to SEC-1) is followed by a second one (to SEC-2). Refer to the next page to see which parts combinations are allowed. • Part number identification • Serial number identification Description Old panel type part number New panel type part number S-LCD SEC-1 SEC-2 LCD panel 1-802-267-11/12 1-802-594-11 1-802-744-11 5P Key Connector Assy 1-910-031-81 1-910-031-81 1-901-048-91 A board 1-789-676-11 1-789-676-21 1-789-676-31 G6 board 1-789-674-11 1-789-674-21 1-789-674-31 Description Colour Old panel type serial number New panel type serial number S-LCD SEC-1 SEC-2 LCD panel Silver 3000001~3110000 3110001~3150000 3150001~ Black 3500001~3510000 3510001~3550000 3550001~ 5P Key Connector Assy Silver 3000001~3110000 3110001~3150000 3150001~ Black 3500001~3510000 3510001~3550000 3550001~ A board Silver 3000001~3110000 3110001~3117650 3117651~ Black 3500001~3510000 3510001~3520900 3520901~ G6 board Silver 3000001~3110000 3110001~3117650 3117651~ Black 3500001~3510000 3510001~3520900 3520901~ Sony Europe (Belgium) NV Customer Satisfaction Europe Quality & Service Engineering 1 / 7 2 / 7 08IT005 • History of panel introduction and parts compatibility ! ATTENTION ! NEVER combine A board 1-789-676-31 with G6 board 1-789-674-21, otherwise a conflict may arise which cannot be recovered from HDMI power saving situation, if applying HDMI signal. • Operation flowchart for each individual part The numbers A, B, C and D below correspond to the coloured serial number range fields on the previous page. Use them to determine the compatibility of each specific part. 08IT005 3 / 7 3. A Board exchange A => Use A board 1-789-676-11 for S-LCD. C => Use A board 1-789-676-21 for SEC-1. * A board 1-789-676-31 for SEC-2 can be used, but then a FW downgrade to v1.053 is needed. Refer to the instructions further on in this Technical Bulletin. D => Use A board 1-789-676-31 for SEC-2. * A board 1-789-676-21 for SEC-1 can be used, but FW v1.090 is recommended. 4. G6 Board exchange A => Use G6 board 1-789-674-11 for S-LCD. C => Both 1-789-674-21 and 1-789-674-31 can be used. D => G6 board 1-789-674-31 must be used. Do NOT use 1-789-674-21. FIRMWARE UP/DOWNGRADE PROCEDURE • If you need to change the firmware from v1.053 to v1.090 or vice versa, refer to the instructions below. • Particularly for the A board, the tag on the board indicates the installed firmware version. 1. Preparation • Make sure the AC is powered off. • Do NOT use a network adaptor such as BKM-FW50. 1-1. Remove the Monitor Control Adapter (BKM-FW20) from the monitor. Next, open the shield case. 4 / 7 08IT005 1-2. Turn “Dip SW #2” of SW3001 to ON. 1-3. Establish a remote connection between the PC and monitor by RS232 cable (Cross cable type!). 1-4. Install “CGProbe Redistributable”, which is attached to this Technical Bulletin, to your PC. Follow the instructions on the PC monitor. Date File September 2008 CGProbe_Redistributable_5.3.0.1.exe 1-5. Install “ISP Utility”, which is attached to this Technical Bulletin, to your PC. Follow the instructions on the PC monitor. 1-6. After finishing the above steps, the icon below will appear on your PC desktop. 08IT005 5 / 7 2. Update procedure 2-1. With the set powered on, and applying signal without OSD display, double-click the above “ISP Utility” icon. The below window will appear. 2-2. In the above window, set the following conditions. The flash images (item 4) are attached to this Technical Bulletin. 1. Connection Serial 2. Chip FLI8548 3. Flash SST39LF800A 4. Flash Image If changing to v1.053 => Htlx0712A_2_4_RC5_AK_VER1053_DVT40_bd_be.hex If changing to v1.090 => Lx080416A_AK_ver1090_40_3_bd_be.hex 2-3. In the ISP Utility screen, click [Settings] (item 5 in the ISP Utility window). The [Connection Settings] window will open. Make sure the data are as indicated below. A. Port COM Port no. – user-dependent B. Baud Rate 115200 C. Data Bits 8 D. Parity None E. Stop Bits 1 F. OK After finishing A~E, click [OK] 6 / 7 08IT005 2-4. Close the above window. Confirm that the set is powered on, and click [Start] to write the firmware. 2-5. The window below will be displayed. Click [OK]. 2-6. When the status has changed to “ISP successful”, the firmware writing is finished. Close the window. 2-7. Power OFF and ON again by disconnecting and reconnecting the AC cable. 3. Firmware version confirmation 3-1. In the information menu, confirm whether the software version is “1.053” or “1.090”, dependent on the desired result. 08IT005 7 / 7 3-2. Turn “Dip SW #2” of SW3001 (cf. step1- 2 of “Preparation”) to OFF again, otherwise the monitor may not operate normally. 4. Factory reset 4-1. With the power ON and applying the signal without OSD display, enter the Factory Mode. Do this by subsequently pressing [Enter] => [Enter] => [Mute] => [Enter] => [Mute] => [Menu]. 4-2. Scroll down the cursor using the [v] key to select “FACTORY RESET”. 4-3. Shift the cursor to “OFF” by the [Enter] key, and change to “ON” by the [v] key. Push the [Enter] key to do the “Recall WB Data”. 4-4. After a completion message has appeared, power OFF and ON again by disconnecting and reconnecting the AC cable. ************************************************************************ Technical Bulletin Date Ref. No. Model RASC 18.02.08 08PV015 DSLR-A700 PV Subject IRIS Adjustments after AM Board Exchange C18C SYMPTOM After replacing the AM Board, the following menu setting problems may occur. • “[Language:English]” and “[Video output:NTSC]” are automatically activated. • The “Eye-Start AF” does not work. • “EyeStart trigr.” wrongly appears, together with the options “w/ GripSensor” and “w/o GripSensor”. CAUSE Communication error between Service board and the adjustment program. Sony Service Centre (Europe) N.V. European Service Engineering Technologielaan 7 B - 1840 Londerzeel 1 / 2 2 / 2 08PV015 SOLUTION • Download the latest version of the “Adjustment module” using the attachment to this Technical Bulletin. • When adjusting after replacing the AM board, proceed according to the adjustment instructions for after replacing each part. • Attention: the destination setting is added to the last part of each adjustment item. Therefore, make sure to execute the “”. ************************************************************************ Technical Bulletin Date Ref. No. Model 04.08.08 08PV039R1 HVR-MRC1 PV Subject IRIS Firmware Update v0103 [REVISION 1] 118C SYMPTOM One of the following symptoms may occur. • 1. A file may become damaged or noise may be recorded. • 2. The initial part of a recording may not be written to the CF card. CAUSE • 1. Specific recording settings: “Camera TC Run => REC Run” / “Recording mode => DV”. • 2. Difference in start-up speed between the memory recording unit and CF card. SOLUTION Update the firmware to the latest version (v0103), using the file attached to this Technical Bulletin, and following the procedure below. Date Attachment August 2008 MRC1UP0103.zip Caution • Since the set will be initialized, it is necessary to copy and store the content of the CF card to PC beforehand. • Make sure the AC adaptor is connected. If the set powers off while updating, it will be impossible to power on again without special jig software. Moreover, the firmware update will fail. 1. Version number confirmation 1-1. Power on the unit. 1-2. After the “Welcome” display appears, keep the [STOP] key pressed while slide-pressing the [REC] key. 1-3. “Firmware” is displayed, together with the version number. If it is “01”, the unit should be upgraded. 2. File import to CF card 2-1. Insert the CF card in the unit, and power on. 2-2. Connect the set to the PC using “i.LINK”. 2-3. Confirm whether the video drive is recognized on the PC. 2-4. Unzip the update package. 2-5. A folder called “UPDATE.FBM” appears on the video drive. Make sure it has the same hierarchy level as the “VIDEO” folder. Copy the whole “UPDATE.FBM” folder into the formatted CF card. Sony Europe (Belgium) NV Customer Satisfaction Europe Quality & Service Engineering 1 / 2 2 / 2 08PV039R1 3. Firmware update 3-1. Power on the unit. 3-2. Scroll down the menu and confirm whether “FIRM UPDATE” is added. If this is not the case, confirm step 2 of this procedure again. 3-3. When selecting “FIRM UPDATE”, the new version number will appear. This should be “01”, since this is only a minor update. As a consequence, only the suffix of the firmware version changes while the version itself remains unchanged (version 0101 > version 0103). 3-4. After selecting [OK] the update will start. The progress is displayed in “%”. Do not touch any key. After a while the display will automatically change to “SUB UPDATE”. As of then, the update will take two more minutes. Finally, the display will change back to normal operation after the “Welcome” screen is displayed. Note With the use of particular CF cards, the display may show “CF” and the set does not function after updating. In that case, simply disconnect the power supply. The firmware update should have succeeded. 3-5. Check the version number by repeating step 1 (“Version number confirmation”). When “Version:01” appears, the update is completed. 4. Firmware file deletion 4-1. Insert the CF card used for updating, and power on. 4-2. Connect the set to PC via “i.LINK”. 4-3. Confirm whether the CF card is recognized on the PC. 4-4. Delete the “UPDATE FBM” folder created in step 2-5 of this procedure. APPLICABLE SERIAL NUMBERS Destination Serial numbers CE 210001~213347 3210001~3211200 ************************************************************************ Technical Bulletin Date Ref. No. Model 30.06.08 08PV053R1 DPF-V700, DPF-V900 PV Subject IRIS Various Symptoms [REVISION 1] 118C 137X 137H SYMPTOM The latest firmware version (v1.09) has been released, solving the following problems. • Problems applicable to sets with firmware below v1.08: 1. Aspect ratio of an image changes if the aspect ratios of RAW file and screen nail differ when saving the image after adding a resized RAW file or using the “Auto Touch-Up” function. The faulty aspect ratios per model are: 2. Orientation information of an image is lost when adding a RAW file to an album. 3. Set will hang if trying to view a JPEG written in ICC profile with PhotoShop 3.0. 4. If playing ‘Random slide show’ by date, certain images will be skipped. 5. Set may hang if correcting extremely horizontal or vertical images using the [Auto Touch-Up] function. 6. If connecting the digital photo frame to a specific TV via HDMI, the TV remote control may not work properly. 7. If saving an image using the [Auto Touch Up] function the manufacturer and model names of the input device may be shown by ‘[Z] [?]’. 8. After connecting a set to ‘TV (PAL)’ by HDMI, normal display is not available by HDMI when connecting the set to ‘TV (NTSC)’. Model Aspect ratio DSLR-A100 3:2 DSLR-A200 16:9 DSLR-A350 16:9 DSLR-A700 16:9 • Problems applicable to sets with firmware below v1.03: 1. Partial language shift in French/Italian/German/Spanish/Russian in demonstration mode. 2. If turning off the set when initializing the internal memory, the total amount of data will not be displayed when powering on the set again. 3. Impossibility to correctly exporting a file from the internal memory, depending on the file name. 4. Set may hang when inserting or removing a HDMI in demonstration mode. 5. If adding an image in BMP/TIFF/RAW file format (not DCF) of more than 1800x1200 pixels, the file may overwrite an existing file. Sony Service Centre (Europe) N.V. European Service Engineering Technologielaan 7 B - 1840 Londerzeel 1 / 2 2 / 2 08PV053R1 SOLUTION If one of the symptoms above is reported, or when exchanging the MAI-006 board, update to the latest version of the firmware, using the attachment to this Technical Bulletin. Refer to the firmware upgrade procedure indicated in the Service Manual page 5. Date Attachment June 2008 DPF01.zip APPLICABLE SERIAL NUMBERS Model Destination Serial numbers UK 1322001~1325190 1394001~1398200 DPF-V700 Europe 1598001~1600370 East Europe, Russia, Turkey, Greece 1641001~1643028 UK 1322001~1322900 1394001~1396470 DPF-V900 Europe 1598001~1599634 East Europe, Russia, Turkey, Greece 1641001~1642710 ************************************************************************ Technical Bulletin Date Ref. No. Model 01.07.08 08PV087 DPF-D70 PV Subject IRIS Firmware Update v1.09 118C SYMPTOM The latest version of the firmware (v1.09) has been released. SOLUTION Whenever replacing the “Case Block Assy, Rear” (A-1546-162-A), update the firmware to the latest version with the file attached to this Technical Bulletin, referring to the Service Manual for the procedure and version check. Date Attachment July 2008 DFD70V92.zip Sony Service Centre (Europe) N.V. European Service Engineering Technologielaan 7 B - 1840 Londerzeel 1 / 1 ************************************************************************ Technical Bulletin Date Ref. No. Model 23.07.08 08TV001R1 VPL-ES4 DP Subject IRIS New Software Introduction (v1.08) [REVISION 1] 1182 SYMPTOM The latest software package (version 1.08) has been released, remedying the two problems below. • RS232C communication error processing malfunction. The software does not function properly if data which is not stipulated in the protocol is present before and after the command. Despite the improvement in v1.08, keep in mind the following. * When transmitting the command, keep an interval of more than 50ms after receiving the response. * The response may not be returned when powering on. • Undesired resetting of the image flip setting. History – resolved malfunctions Version 1.07 -Never released. Version 1.06 • No executable RS232C commands for “Status power”, “Status error”, “Lamp timer”, and “ROM version”. • Failing APA depending on the VGA cable used, due to an erroneous setting. • No HUE and colour correction via RS232C. • Speaker loudness automatically switching to maximum when powering on. • SIG-Center value of 7009 edited via the Service Menu deleted after powering on again. Version 1.05 No recognition on the video of the vertical stripes with an interval of 6 dots. In v1.05 the setup register of the drive IC has been optimized and changed to make the vertical stripes less visible. Version 1.04 • Dot Phase, H Size, and Shift values cannot be retrieved if APA is cancelled when it is working. • No activation of APA anymore once cancelled when working. • Unnecessary message when picture muting or auto muting is executed via RS232C. • Image shifting to the right side in 1080/24Psf signal. • Deletion of the original password when “Pass Maker” is used. • Too dark images and unreadable characters on screen when the Gamma mode is “TEXT” and the contrast in PC signal mode is minimum. Flag Symptom code Part number Ref. Section code PCB Defect code Repair code Qty. 1182 FMW 1 1 Sony Service Centre (Europe) N.V. European Service Engineering Technologielaan 7 B - 1840 Londerzeel 1 / 3 2 / 3 08TV001R1 • Correction for not functioning remote control in the Cooling 2-stage, if the panel key lock is ON and the power saving mode is set to “Lamp Off”. • No replacement suggestion messages with V-keystone in maximum position. • Unexpected characters on screen when selecting the input via RS232C. • “Hue” adjustment via RS232C if the NTSC signal format is provided to other terminals except Composite Video input and S-Video. • “Hue” and “Colour” adjustment via RS232C is the Black/White signal is provided to Composite Video and S-Video input. • Impossibility to enter the factory mode from the control panel. • No indication of the word “Complete” on screen when pushing “Dot Phase”, “H Size”, “H Shift” and “Reset” buttons in full function remote control. • No power off when pushing the power button twice within 5 seconds. • Incorrect response format when sending the ROM version inquiry command via RS232C. • Unnecessary data sending from RS232C when pushing the Power On/Off key. • No power on by using the “Power On” command once via RS232C. • Frozen OSD menu position, even if changing the menu position to left-down, right-down or center in Vkeystone maximum. • Hidden OSD menu, if the position is set to left-down or right-down, and the image-flip is set to “HV” or “V” in Vkeystone minimum. SOLUTION If the set is not equipped with the latest software version, then perform an update with the latest software package, attached to this Technical Bulletin, referring to TB 05TV258R* (Scan Converter Software) for the procedure and tools. Date PW software package Attachment July 2008 1.08 sc_es2v108a.zip NOTES * Inthis particular model, PW IC features the CU function, so only a PW software update is needed. * When updating, the user settings are erased, except for the lamp timer and the adjusted data. * When thePW software is updated, be sure to adjust the “V-COM” as indicated below. V-COM adjustment 1. Connect the Video Signal Generator (VG) to the INPUT-A, and provide a white flat field with 100IRE. Warm up the set for more than 10 minutes. 2. Enter the factory mode to display the OSD screen and select “P3-2, CXA7005-page 2”. 2-1. Press the following key sequence: [ENTER] => [ENTER] => [<] (LEFT) => [ENTER]. 2-2. Press [ENTER] to scroll the pages. * Select the item with the [^] (UP) and [¡] (DOWN) cursor key. * Change the value with the [>] (RIGHT) and [<] (LEFT) cursor key. 3. Provide XGA resolution, red single colour, 30 IRE and 1Line ON/OFF signal. 4. With the cursor key, move to V-COM-R Normal. 5. Adjust the V-COM-R Normal value with the right and left cursor key until the flicker is reduced to minimal. 08TV001R1 3 / 3 6. Change the input signal to green single colour, keeping the XGA resolution, 30 IRE and 1Line ON/OFF signal. 7. With the cursor key, move to V-COM-G Normal. 8. Adjust the V-COM-G Normal value with the right and left cursor key until the flicker is reduced to minimal. 9. Change the input signal to blue single colour, 50 IRE and 1Line ON/OFF signal. 10. With the cursor key, move to V-COM-B Normal. 11. Adjust the V-COM-B Normal value with the right and left cursor key until the flicker is reduced to minimal. 12. Perform the “Image Flip” of the video upside down and right to left. Then, repeat step 2 through 11 of the above adjustment procedure. Caution Be careful not to edit and rewrite any setting values other than the V-COM adjustment value. APPENDIX – Correction of RS232C Protocol List New remarks, replacing the text behind the red bars. => When transmitting the command, keep an interval of more than 50 ms after receiving the response. => The response may not be returned when turning on the power. APPLICABLE SERIAL NUMBERS Destination Serial number Software version 7503627~ v1.04 Europe 7512539~ v1.05 7516582~ v1.06 ************************************************************************ Technical Bulletin Date Ref. No. Model 23.07.08 08TV002R1 VPL-EX4 DP Subject IRIS New Software Introduction (v1.08) [REVISION 1] 1182 SYMPTOM The latest software package (version 1.08) has been released, remedying the two problems below. • RS232C communication error processing malfunction. The software does not function properly if data which is not stipulated in the protocol is present before and after the command. Despite the improvement in v1.08, keep in mind the following. * When transmitting the command, keep an interval of more than 50ms after receiving the response. * The response may not be returned when powering on. • Undesired resetting of the image flip setting. History – resolved malfunctions Version 1.07 -Never released. Version 1.06 • No executable RS232C commands for “Status power”, “Status error”, “Lamp timer”, and “ROM version”. • Failing APA depending on the VGA cable used, due to an erroneous setting. • No HUE and colour correction via RS232C. • Speaker loudness automatically switching to maximum when powering on. • SIG-Center value of 7009 edited via the Service Menu deleted after powering on again. Version 1.05 No recognition on the video of the vertical stripes with an interval of 6 dots. In v1.05 the setup register of the drive IC has been optimized and changed to make the vertical stripes less visible. Version 1.04 • Dot Phase, H Size, and Shift values cannot be retrieved if APA is cancelled when it is working. • No activation of APA anymore once cancelled when working. • Unnecessary message when picture muting or auto muting is executed via RS232C. • Image shifting to the right side in 1080/24Psf signal. • Deletion of the original password when “Pass Maker” is used. • Too dark images and unreadable characters on screen when the Gamma mode is “TEXT” and the contrast in PC signal mode is minimum. Flag Symptom code Part number Ref. Section code PCB Defect code Repair code Qty. 1182 FMW 1 1 Sony Service Centre (Europe) N.V. European Service Engineering Technologielaan 7 B - 1840 Londerzeel 1 / 4 2 / 4 08TV002R1 • Correction for not functioning remote control in the Cooling 2-stage, if the panel key lock is ON and the power saving mode is set to “Lamp Off”. • No replacement suggestion messages with V-keystone in maximum position. • Unexpected characters on screen when selecting the input via RS232C. • “Hue” adjustment via RS232C if the NTSC signal format is provided to other terminals except Composite Video input and S-Video. • “Hue” and “Colour” adjustment via RS232C is the Black/White signal is provided to Composite Video and S-Video input. • Impossibility to enter the factory mode from the control panel. • No indication of the word “Complete” on screen when pushing “Dot Phase”, “H Size”, “H Shift” and “Reset” buttons in full function remote control. • No power off when pushing the power button twice within 5 seconds. • Incorrect response format when sending the ROM version inquiry command via RS232C. • Unnecessary data sending from RS232C when pushing the Power On/Off key. • No power on by using the “Power On” command once via RS232C. • Frozen OSD menu position, even if changing the menu position to left-down, right-down or center in Vkeystone maximum. • Hidden OSD menu, if the position is set to left-down or right-down, and the image-flip is set to “HV” or “V” in Vkeystone minimum. Version 1.03 • Speaker loudness changes to maximum when the set detects the signal and wakes up from the power saving stand-by mode. • Dark image and unreadable characters on screen when changing the input from PC input (with Gamma mode “TEXT” and the contrast minimum) to the others. • No NAK signal returned when “Wide mode” is selected via RS232C on 1080i or 720p signal. • “Shift” button not working by RS232C control when 480p, 575p, 1080i or 720p signals are provided. SOLUTION If the set is not equipped with the latest software version, then perform an update with the latest software package, attached to this Technical Bulletin, referring to TB 05TV258R* (Scan Converter Software) for the procedure and tools. Date PW software package Attachment July 2008 1.08 sc_ex2v108a.zip NOTES * Inthis particular model, PW IC features the CU function, so only a PW software update is needed. * When updating, the user settings are erased, except for the lamp timer and the adjusted data. * When thePW software is updated, be sure to adjust the “V-COM” as indicated below. V-COM adjustment 1. Connect the Video Signal Generator (VG) to the INPUT-A, and provide a white flat field with 100IRE. Warm up the set for more than 10 minutes. 2. Enter the factory mode to display the OSD screen and select “P3-2, CXA7005-page 2”. 2-1. Press the following key sequence: [ENTER] => [ENTER] => [<] (LEFT) => [ENTER]. 2-2. Press [ENTER] to scroll the pages. 08TV002R1 3 / 4 * Select the item with the [^] (UP) and [¡] (DOWN) cursor key. * Change the value with the [>] (RIGHT) and [<] (LEFT) cursor key. 3. Provide XGA resolution, red single colour, 30 IRE and 1Line ON/OFF signal. 4. With the cursor key, move to V-COM-R Normal. 5. Adjust the V-COM-R Normal value with the right and left cursor key until the flicker is reduced to minimal. 6. Change the input signal to green single colour, keeping the XGA resolution, 30 IRE and 1Line ON/OFF signal. 7. With the cursor key, move to V-COM-G Normal. 8. Adjust the V-COM-G Normal value with the right and left cursor key until the flicker is reduced to minimal. 9. Change the input signal to blue single colour, 50 IRE and 1Line ON/OFF signal. 10. With the cursor key, move to V-COM-B Normal. 11. Adjust the V-COM-B Normal value with the right and left cursor key until the flicker is reduced to minimal. 12. Perform the “Image Flip” of the video upside down and right to left. Then, repeat step 2 through 11 of the above adjustment procedure. Caution Be careful not to edit and rewrite any setting values other than the V-COM adjustment value. APPENDIX – Correction of RS232C Protocol List New remarks, replacing the text behind the red bars. => When transmitting the command, keep an interval of more than 50 ms after receiving the response. => The response may not be returned when turning on the power. 4 / 4 08TV002R1 APPLICABLE SERIAL NUMBERS Destination Serial number Software version Europe 7008107~ v1.03 7016782~ v1.04 7040409~ v1.05 7054081~ v1.06 ************************************************************************