Technical Bulletin Date Ref. No. Model 23.03.07 07TV015R2 KDL-15G2000, KDL-20G2000 BC Subject IRIS Software Package Follow-up for SE-1 Chassis [REVISION 2] SYMPTOM The latest software package #19 and #19c are valid for the SE1 chassis (15 or 20"), and include the improvements below. • Audio problem on EPG and Smartlink recordings resolved. • Russian language revision. • Optimized Russian audio filter. • Resolved horizontal jitter problem when playing the VCR (AV or RF connection). • Resolved Czech CT2 programme problem. • OSD change. SOLUTION Install the latest software packages as explained in Technical Bulletin 06TV127R* using the attachments to this document. The precise software package to be installed depends on whether the S/N is included in list A or list B. Date List Software package Attachments A #19 SE1_odm_6_19c.zip October 2007 memorystick_wax2m_int_511_for_bcn.zip B #19c SE1_odm_6_19c.zip memorystick_wax2p_int_600_for_bcn_3.zip APPLICABLE SERIAL NUMBERS Serial number Model Destination List A List B KDL-15G2000 Continental Europe UK 1300001~1333882 1000001~1028373 1333883~ 1028374~ KDL-20G2000 Continental Europe 1300001~1349202 1349203~ CAUTION NOTES • Check Technical Bulletin 06TV146R* on how to write the serial number into the NVM. • It is necessary to update the full software package. Only files belonging to the same package must be installed. SE-1 Sony Service Centre (Europe) N.V. European Service Engineering Technologielaan 7 B - 1840 Londerzeel 1 / 1 ************************************************************************ Technical Bulletin Date Ref. No. Model 09.02.07 07TV018 KDL-26S2000, KDL-26S2010, KDL-26S2020, KDL-32S2000, KDL-32S2010, KDL-32S2020, KDL-32S2510, KDL-32S2520, KDL-32S2530, KDL-32V2000, KDL-32V2500, KDL-40S2000, KDL-40S2010, KDL-40V2500, KDL-40W2000, KDL-46S2000, KDL-46S2030, KDL-46S2510, KDL-46S2530, KDL-46V2000, KDL-46V2500, KDL-46W2000 BC Subject IRIS Green Picture with Specific External Equipment F432 SYMPTOM A distorted sync signal may result in a green image via SCART connection. CAUSE The RGB output of certain DVD player brands and satellite receivers is not conform to the SCART specification. SOLUTION Install one of the following software packages, attached to the Technical Bulletins below. Chassis SW package Technical Bulletin WAX2(C) PKG1089T 06TV112R* WAX2F PKG1035E 06TV169R* WAX2T PKG1123E 06TV171R* NOTE The symptom does not occur with TV Component input or DVD player output in Composite video instead of RGB. CHASSIS INFORMATION Chassis Models WAX2 KDL-26S2000, KDL-26S2010, KDL-26S2020, KDL-32S2000, KDL-32S2010, KDL-32S2020, KDL-40S2000, KDL-40S2010, KDL-46S2000, KDL-46S2030 WAX2C KDL-32V2000, KDL-40V2000, KDL-46V2000 WAX2T KDL-32S2510, KDL-32S2520, KDL-32S2530, KDL-32V2500, KDL-40S2510, KDL-40S2530, KDL-40V2500, KDL-46S2510, KDL-46S2530, KDL-46V2500 WAX2F KDL-40W2000, KDL-46W2000 WAX2(C)/2T/2F Flag Symptom code Part number Ref. Section code PCB Defect code Repair code Qty. 1 F432 SFT 1 2 1 Sony Service Centre (Europe) N.V. European Service Engineering Technologielaan 7 B - 1840 Londerzeel 1 / 1 ************************************************************************ Technical Bulletin Date Ref. No. Model 09.02.07 07TV019 KDL-26S2000, KDL-26S2010, KDL-26S2020, KDL-32S2000, KDL-32S2010, KDL-32S2020, KDL-32S2510, KDL-32S2520, KDL-32S2530,, KDL-32V2000, KDL-32V2500, KDL-40S2000, KDL-40S2010, KDL-40V2500, KDL-40W2000, KDL-46S2000, KDL-46S2030, KDL-46S2510, KDL-46S2530, KDL-46V2000, KDL-46V2500, KDL-46W2000 TV Subject IRIS Black Bars during VHS Playback G343 SYMPTOM Playback of VHS tapes in LP mode may result in a black bar on the screen. CAUSE Distorted V sync part of the video signal from the VCR. SOLUTION Install one of the following software packages, attached to the Technical Bulletins below. Chassis SW package Technical Bulletin WAX2(C) PKG1089T 06TV112R* WAX2F PKG1035E 06TV169R* WAX2T PKG1123E 06TV171R* NOTE Since the symptom may also emerge when setting the VCR, a standard upgrade is strongly recommended. CHASSIS INFORMATION Chassis Models WAX2 KDL-26S2000, KDL-26S2010, KDL-26S2020, KDL-32S2000, KDL-32S2010, KDL-32S2020, KDL-40S2000, KDL-40S2010, KDL-46S2000, KDL-46S2030, WAX2C KDL-32V2000, KDL-40V2000, KDL-46V2000 WAX2T KDL-32S2510, KDL-32S2520, KDL-32S2530, KDL-32V2500, KDL-40S2510, KDL-40S2530, KDL-40V2500, KDL-46S2510, KDL-46S2530, KDL-46V2500 WAX2F KDL-40W2000, KDL-46W2000 WAX2(C)/2T/2F Flag Symptom code Part number Ref. Section code PCB Defect code Repair code Qty. G343 1 2 Sony Service Centre (Europe) N.V. European Service Engineering Technologielaan 7 B - 1840 Londerzeel 1 / 1 ************************************************************************ Technical Bulletin Date Ref. No. Model 07.06.07 07TV031R1 KDL-40X2000, KDL-46X2000, KDL-52X2000 TD Subject IRIS Software Upgrading Procedure [REVISION 1] SYMPTOM This Technical Bulletin describes the software upgrading procedure using a memory stick. SOLUTION Memory Stick Preparation • Only use a memory stick with low access, such as the one indicated in the table below. Make sure not to use fast access types like Memory Stick Pro. Description Part number 8 MB Memory Stick 9-948-330-63 • Format the Memory Stick using a formatter (Vaio), without checking the “Quick Format” option, or use a digital still camera. • Each software package contains two file types. Be careful only to install files belonging to the same package. * “FIX_EMMA2LR_xxxx_Rx.zip” (includes only the “Emma2LR” application). * “FIX_Package_Fxxxxxx_xxBCN_Rx.zip” (includes all necessary application data for “All Micro”). Caution Two different software packages are available for KDL-46X2000, since the picture setting data for the WCG1 panel differ from those for the WCG3 panel. Always make sure only to install software from the correct package (refer to “APPLICABLE SERIAL NUMBERS” at the end of this Bulletin). Updating Procedure 1: “EMMA” Upgrade 2: “All Micro” Upgrade 3. Data Change (only for KDL-46X2000 with serial number 7000001 or above). 4. Version check and Reset. Sony Service Centre (Europe) N.V. European Service Engineering Technologielaan 7 B - 1840 Londerzeel 1 / 6 2 / 6 07TV031R1 1. “EMMA” Upgrade 1-1. Unzip the “FIX_EMMA2LR_xxxx_Rx.zip” file attached to Technical Bulletin 07TV032R*, and save the file to the memory stick, optionally using the Winzip extraction function on your PC. 1-2. Power on the TV set. Confirm whether picture is displayed. In the language menu select the desired language and press [OK] . “Country” [OK] . “Auto Tuning” [Cancel] to leave the “Auto set up” menu. 1-3. Disconnect the AC cable, and insert the Memory Stick. 1-4. Reconnect the AC cable and turn the power on. After 1 minute the OSD screen will appear, indicating that downloading has terminated. 1-5. Disconnect the AC cable again, and remove the memory stick. Caution • Never disconnect the AC cable or power off the TV during upgrading, otherwise the OSD screen may falsely indicate that the upgrade has finished. • The TV set will not work correctly when the memory stick is removed during upgrading. 2. “All Micro” Upgrade 2-1. Unzip the “FIX_Package_Fxxxxxx_xxBCN_Rx.zip” file attached to Technical Bulletin 07TV032, and save the file to the Memory Stick, optionally using the Winzip extraction function on your PC. 2-2. Disconnect the AC cable, and insert the Memory Stick. 2-3. Reconnect the AC cable and turn the power on. The software will start downloading. The table on the next page indicates the download progress. 07TV031R1 3 / 6 2-4. When the update has finished all LEDs are burning. 2-5. Disconnect the AC cable, and remove the memory stick. Wait until all LEDs are off before reconnecting the AC cable. Caution • In case of problems during upgrading, disconnect the AC cable with the Memory Stick still inserted, or power off the TV during upgrading, otherwise the OSD screen may falsely indicate that the upgrade has finished. • The TV set will not work correctly when the Memory Stick is pulled out during upgrading. 3. Data change 3-1. Power on the TV set. 3-2. Use the remote commander to enter [Service Mode]. Put the TV in standby, and press [i+info] . [5] . [Volume +] . [TV]. 4 / 6 07TV031R1 3-3. Change the TVM data by remote control. 3-3-1. Press [2/5] and select “016 OP”. 3-3-2. Press [1/4] and select “011DLY12”. 3-3-3. Press [3/6] and change the value to “030”. 3-4. Write the data for TVM by remote control. 3-4-1. Press [Mute]. Green “Service” will change to green “Write”. 3-4-2. Press [0]. Green “Write” will change to red “Write”. After approximately 1 minute red “Write” changes to green “Service”, indicating the processes has terminated. 3-5. Change the data for WEM by remote control. 3-5-1. Press [Previous Channel]. 07TV031R1 5 / 6 3-5-2. Press [2/5] and select “116 Col_lum fc_fixd.spf”. 3-5-3. Press [1/4] and select “001 SCKL”. 3-5-4. Press [3/6] and change the data to “1”. 3-6. Write the data for WEM by remote control. 3-6-1. Press [Mute]. Green “Service” will change to green “Write”. 3-6-2. Press [0]. Green “Write” will change to red “Writing”. After a few seconds red “Writing” changes to green “Writing OK”, indicating the processes has terminated. 4. Version Check and Reset 4-1. Use the remote commander to enter [Service Mode]. 4-1-1. Put the TV in stand-by. 4-1-2. Press the following sequence of buttons. 4-2. Verify the software version. 6 / 6 07TV031R1 4-3. Put the TV set in stand-by. 4-4. Turn on the TV and reset all data via the menu. When the “Language Selection” menu appears the upgrading has terminated. 4-5. Turn off the TV by pressing [TV Power] on the right side if you need the shipping condition. APPLICABLE SERIAL NUMBERS Model name Destination Serial number LCD Panel Software compatibility KDL-40X2000 UK 4000001~ 4600001~ WCG3 Same package for UK and AEP AEP 4300001~ 4800001~ UK 7000001~7001371 WCG1 AEP 7300001~7304690 KDL-46X2000 UK 4000001~ WCG3 AEP 4300001~ 4800001~ KDL-52X2000 UK 4000001~ 4600001~ WCG3 AEP 4300001~ 4800001~ ************************************************************************ Technical Bulletin Date Ref. No. Model 07.06.07 07TV032R1 KDL-40X2000, KDL-46X2000, KDL-52X2000 BC Subject IRIS Software Packages Follow-Up [REVISION 1] SYMPTOM The latest software packages “PKG1020”, “PKG1600”, and “PKG2600” are valid for all FIX models and solve the following problems: • Uneven uniformity (only sets with part numbers from list A and C); • OSD change; • Frame skip problem; • Czechia digital broadcast problem; • Finland DVB subtitling problem: random disappearance of subtitles. SOLUTION 1. Install one of the latest software packages as explained in Technical Bulletin 07TV031R*, using the attachments to this document. The precise package to be installed depends on whether the S/N of the set is included in list A, list B, or list C. Values per model Date Software Package Attachments List Version KDL40X2000 KDL46X2000 KDL52X2000 FIX_EMMA2LR_V411_R1.zip A EMMA 2.10.411 2.10.411 2.10.411 Kaiser 1.300 1.300 1.300 PKG1600 F-1600LE_40_BCN_R1.zip F-1600LE_46_BCN_R1.zip A Wem Dem 5.109 1.020 5.109 1.020 5.109 2.100 F-1600LE_52_BCN_R1.zip NVM Kaiser 1.060 1.059 1.064 NVM Dem 1.310 1.910 1.610 FIX_EMMA2LR_V412_R1.zip B EMMA 2.16.412 2.16.412 2.16.412 Kaiser 1.300 1.300 1.300 June 2007 PKG2600 F-2600LE_40_BCN_R1.zip F-2600LE_46_BCN_R1.zip B Wem Dem 5.109 1.020 5.109 1.020 5.109 2.100 F-2600LE_52_BCN_R1.zip NVM Kaiser 1.060 1.059 1.064 NVM Dem 1.310 1.910 1.610 FIX_EMMA2LR_V411_R1.zip C EMMA 2.10.411 Kaiser 1.300 PKG1020 F-1020LE_46_BCN_R1.zip C Wem Dem / 5.109 1.020 / NVM Kaiser 1.059 NVM Dem 1.711 Sony Service Centre (Europe) N.V. European Service Engineering Technologielaan 7 B - 1840 Londerzeel 1 / 2 2 / 2 07TV032R1 2. Do not forget to verify the software update, as described in procedure step 4 of Technical Bulletin 07TV031R*. 3. After carrying out the service adjustments switch the TV set ON and then OFF to prevent the customer from accessing the “Service Menu”. APPLICABLE SERIAL NUMBERS LIST A Model Serial numbers KDL-40X2000/BE 4800001~4809204 KDL-40X2000/BU 4600001~4600101 KDL-40X2000/SE 4300001~4312491 KDL-40X2000/SU 4000001~4006592 KDL-46X2000/BE 4800001~4802433 KDL-46X2000/SE 4300001~4306514 KDL-52X2000/BE 4800001~4802040 KDL-52X2000/BU 4600001~4600005 KDL-52X2000/SE 4300001~4302587 KDL-52X2000/SU 4000001~4001059 LIST B LIST C Model Serial numbers KDL-40X2000/BE 4809205~ KDL-40X2000/BU 4600102~ KDL-40X2000/SE 4312492~ KDL-40X2000/SU 4006593~ KDL-46X2000/BE 4802434~ KDL-46X2000/SE 4306515~ KDL-52X2000/BE 4802041~ KDL-52X2000/BU 4600006~ KDL-52X2000/SE 4302588~ KDL-52X2000/SU 4001060~ Model Serial numbers KDL-46X2000/E 7300001~7304690 KDL-46X2000/U 7000001~7001371 ************************************************************************ Technical Bulletin Date Ref. No. Model 10.04.08 07TV034R4 KDL-26P2520, KDL-26P2530, KDL-32P2520, KDL-32P2530, BC KDL-32U2520, KDL-32U2530, KDL-40P2530 Subject IRIS Software Package Follow-up for SE-1T Chassis [REVISION 4] SYMPTOM The latest software package #022 is valid for the SE-1 chassis (26", 32" and 40") P series. Amongst others, it solves the following problems. • Horizontal jitter problem in VCR signals (AV connections or RF). • Sudden power on problem. • Weekly timers problem. SOLUTION Install the latest software package as explained in Technical Bulletin 06TV127R* using the two attachments to this document. Date Software Package Attachments File February 2008 #022 SE1T_922.zip VM 9.22 (Main micro) SE1T_MS_int_600_3a.zip DM 2.15.600 (Digital micro) SE-1T Sony Service Centre (Europe) N.V. European Service Engineering Technologielaan 7 B - 1840 Londerzeel 1 / 1 ************************************************************************ Technical Bulletin Date Ref. No. Model 27.04.07 07TV039 VPL-CX76 DP Subject IRIS Introduction of Software Version 1.02a 1185 SYMPTOM Software version v1.02a is introduced to improve the lamp lifetime in High Altitude Mode. CAUSE Inadequate cooling fan control in a high altitude environment (+1500m above sea level). SOLUTION Update the software of the main microprocessor with the "cx5v102a.zip" file attached to this Technical Bulletin. Refer to Technical Bulletin 05TV257* (Main Software), for the procedure and tools Flag Symptom code Part number Ref. Section code PCB Defect code Repair code Qty. 1 1185 FMW 1 21 Sony Service Centre (Europe) N.V. European Service Engineering Technologielaan 7 B - 1840 Londerzeel 1 / 1 ************************************************************************ Technical Bulletin Date Ref. No. Model 04.12.07 07TV040R1 VPL-VW50 DP Subject IRIS Software Package Follow-Up [REVISION 1] 1185 SYMPTOM Version v1.07 of the PW software has been introduced to remedy a frame overlay problem. When a HDMI 1080/24p signal is provided to a HDMI 1 or 2 channel, some part of the images in the next frame may be seen in the present frame. In the example below the image is moving to the left. HISTORY Software version Remedy for Cause * Video colour loss (with Video input or S-Video input) Incorrect register values when PW v1.06 * Double-picture rook (output of the D.Clock changed powering on, due to an from 1505040000 to 148920000 Hz). erroneous reading of IC206. NVM v1.03 Lens adjustment / CAUSE Inappropriate delay of the register data. SOLUTION Upgrade the unit with the latest software files, indicated below. In case of updating from v1.06 it is not necessary to update the NVM data. In case of updating from v1.05 or earlier, execute v1.03 of the NVM data. Date Software Version File name December 2007 SC Software v1.07 sc_qh3v107a.zip NVM v1.03 nvm_qh3v103aPatch.csv Refer to Technical Bulletins 05TV258R* (Scan Converter Software) and 05TV182R* (Quick Access) for the update procedure and tools. APPLICABLE SERIAL NUMBERS Destination Serial numbers Europe 2000001~2003689 Flag Symptom code Part number Ref. Section code PCB Defect code Repair code Qty. 1 1185 FMW 1 2 Sony Service Centre (Europe) N.V. European Service Engineering Technologielaan 7 B - 1840 Londerzeel 1 / 1 ************************************************************************ Technical Bulletin Date Ref. No. Model 01.08.08 07TV050R3 WAX-3F, WAX-3H Chassis BC Subject IRIS Software Upgrading Procedure [REVISION 3] SYMPTOM This Technical Bulletin describes the software upgrading procedure for the WAX-3F and WAX-3H chassis. SOLUTION 1. Memory Stick Preparation * Remove all unnecessary files from the Memory Stick before copying data. * Always use a Memory Stick formatter. Windows formatters are not supported. * On http://support.sony-europe.com/memstick/downloads/downloads_ms.asp?l=en&f=MSFRM#disc a special format program is available. However, a digital camera (any Sony DSC model) is to be preferred. * The file “Memstick.ind” will be written to the Memory Stick. 2. UpgradingProcedure 2-1. Unzip the “PKGxxxx_N_DVT_32M_ADJ.ZIP” file attached to Technical Bulletin 08TV017 for the WAX-3F chassis and Technical Bulletin 07TV051R* for the WAX-3H chassis. A folder “PKGxxxx_N_DVT_32M_ADJ” will be generated containing the folder “wax3”. Note The “PKGxxxx_N_DVT_32M_ADJ.ZIP” file contains the download images. Each image consists of the following software data: TVM, PACK, NVM of TVM, DIGITAL F/E. A mask is included to avoid the adjusted values being overwritten. 2-2. Copy the entire “wax3” folder into the root of your MS, as follows: “F:\wax3”. 2-3. Insert the MS into the slot on the TV back. Make sure to set the printed label towards the panel (front side). WAX-3F / 3H Sony Europe (Belgium) NV Customer Satisfaction Europe Quality & Service Engineering 1 / 5 2 / 5 07TV050R3 2-4. Power off and on by local key, on top of the set. 2-5. The TV will switch on with the LED in green and the screen in black. 2-6. After a few seconds the MS download process will start, initiated by the [Update start] OSD message. This message will disappear after some seconds, while the updating process continues. 2-7. During the download process the left amber LED is blinking with a 5 sec. ON - 1 sec OFF interval, while the centre red LED is fix. 2-8. When the upgrade process is finished, the TV resets by itself with the LED in green and the screen in black. 2-9. After a few seconds the [Update complete] OSD message appears, or all three LEDs are lit. 2-10. Remove the MS from the slot. 07TV050R3 3 / 5 2-11. Make the OSD message disappear by any sircs/key command. 2-12. Verify whether the software has been updated correctly. 2-12-1. Check the modal name & serial number via [User Menu] > [Setting] > [Set-Up] > [Product Information]. 2-12-2. Check the software version via the [Service Menu]. By remote commander in stand-by press [i+] > [5] > [Vol+] > [Power]. 3. Serial Number and Model Name Saving Procedure 3-1. Requirements * Pentium III, 130 MHz. * Available USB port. * TL3 Jig Interface 9-948-020-98 (same as for the WAX2 chassis). * Code2 software (attached to Technical Bulletin 07TV051R*). 3-2. Set-up The rear cover is equipped with a small removable door giving access to the service connector. Strengthen the supplied flat cable by attaching a piece of hard plastic (e.g. from a printed circuit board) to the bottom side. In this way the rear cover does not need to be removed. 3-3. Drivers • The TL3 Board is a USB-type of interface offering advantages such as "plug & play" and "hot swapping". The USB driver can be downloaded from http://www.ftdichip.com. On the main page of this web site, select [Drivers] > [VCP] and download the appropriate VCP (Virtual COM Port) driver for the FT232 device corresponding to the PC operating system used. 4 / 5 07TV050R3 • It is also possible to download and unzip the attachment "DRIVER_USB_TL3.ZIP" in a temporary file. As soon as the TL3 Board is connected via USB, the operating system will recognize the new device. Install it by following the Windows instructions. If necessary, direct the search to the location where the temporary file has been unzipped. 3-4. TL3 Board Configuration 3-4-1. Set all the TL3 Board switches in the same position. 3-4-2. Switch off the FTV. 3-4-3. Connect the flat cable to the service connector (ECS bus). 3-4-4. Switch on the FTV. icon. The NVM data will be read. 3-4-6. Set the COM port & baud rate by selecting [Tool(T)] > [Com Port(P)]. The baud rate must be 115200. 3-4-5. Start the "CODE2.EXE" application by double-clicking on the 3-4-7. Access the NVM locations related to the serial number and model name by selecting [Edit(E)] > [Edit Table(T)]. 07TV050R3 5 / 5 • A. Selecting [serial_no] shows the serial number in ASCII code. Double click on each cell to modify the S/N. Use the ASCII code table shown below. Note that the ASCII code “0” is not shown on the screen. • B. Selecting [model_no] shows the model name in ASCII code. Double click on each cell to modify the model name and use the ASCII code table shown below. Note that the ASCII code “0” is not shown on the screen. The model name must be like “KDL-XXD3000/3010”, with “XX” referring to the panel size. 3-4-8. After modifying the serial number and model name, close the “Table Window” and the Code2 program. 3-4-9. Power off and on the TV. 3-4-10. Check if the model name and serial number are correctly written to your TV as specified in step 2-12-1. of this Technical Bulletin. ************************************************************************ Technical Bulletin Date Ref. No. Model 07.03.08 07TV051R5 WAX-3H Chassis BC Subject IRIS Software Packages Follow-Up [REVISION 5] SYMPTOM • 1. The latest software package “PKG1.270” is valid for the WAX-3H chassis, and solves the problems mentioned in the table below. • 2. The “Code2” software allows writing the correct serial number and model info to the set. Technical Bulletin Issues RGB Picture Distortion with JVC DVD player 07TV052R* * No picture / no sound with SCM CAM * Scrambled channels (Finland) * Digital banner (France) * HDMI-CEC problems 1. AV amplifier with CEC functionality 2. Panasonic DVD Player or Home Theatre * Technisat CAM 07TV090 * Missing MUX * Orthography (missing umlauts) SOLUTION • 1. Download software package “PKG1.270” attached to this Technical Bulletin, following the software upgrading procedure described in Technical Bulletin 07TV050R*. • 2. For the “Code2” software, download the attachment indicated below, following the procedure explained in Technical Bulletin 07TV050R*. Date Software Package Attachment Files DM 2.12.106 March 2008 PKG1.270 PKG1270_F_DVT_32M_ADJ.ZIP TM 1.250 TD 1.016 Date Attachment October 2007 CODE1030E.ZIP WAX-3H Sony Service Centre (Europe) N.V. European Service Engineering Technologielaan 7 B - 1840 Londerzeel 1 / 1 ************************************************************************ Technical Bulletin Date Ref. No. Model 21.06.07 07TV053R1 KDL-26S2000, KDL-26S2010, KDL-26S2020, KDL-26S2030, KDL-32S2000, KDL-32S2010, KDL-32S2020, KDL-32S2030, KDL-32S2510, KDL-32S2520, KDL-32S2530, KDL-32V2000, KDL-32V2500, KDL-40S2000, KDL-40S2010, KDL-40S2030, KDL-40S2510, KDL-40S2530, KDL-40V2000, KDL-40V2500, KDL-40W2000, KDL-46S2000, KDL-46S2010, KDL-46S2030, KDL-46S2510, KDL-46S2530, KDL-46V2000, KDL-46W2000 TD Subject IRIS Picture Blanking during VHS Playback [REVISION 1] SYMPTOM While viewing VHS material the picture may intermittently blank out during a short period of time. CAUSE Problem in the automatic colour detection circuit. SOLUTION x. 1. TEMPORARY: TV Colour System Setting Change (AUTO > PAL) * In case of NTSC recorded tapes the setting should be PAL60. * Since this setting is stored individually for each input, it will not prevent other equipment from working correctly. 1.1 Select the AV input on the TV connected to the VHS player. 1.2 Press [Menu] and choose [Settings]. Flag Symptom code Part number Ref. Section code PWB Defect code Repair code Qty. 2 312 PKG IC4500 SW B 1 2 1 WAX2/2C WAX2F WAX2T Sony Service Centre (Europe) N.V. European Service Engineering Technologielaan 7 B - 1840 Londerzeel 1 / 2 2 / 2 07TV053R1 1.3 In the [Main] menu, choose [Set-up]. 1.4 In the [Set-up] menu, change the “Colour System” setting from “AUTO” to “PAL”. 1.5 Press the [Menu] button to leave the menu. x. 2. PERMANENT: Update the Software Refer to the Technical Bulletins below for the most recent software package and the correct updating procedure. Chassis Technical Bulletins WAX2/2C 06TV109R*, 06TV112R* WAX2F 06TV168R*, 06TV169R* WAX2T 06TV170R*, 06TV171R* Problem solved from below packages and onwards PKG1092 (TM1.350, TD1.231, DM2.5.511) PKG1093 (TM1.350, TD1.231, DM2.15.600) PKG1050E (TM1.024, TD1.010, DM2.15.600) PKG1051E (TM1.024, TD1.010, DM2.5.511) PKG1128E (TM1.103, TD1.014, DM2.15.600) PKG1129E (TM1.103, TD1.014, DM2.5.511) ************************************************************************ Technical Bulletin Date Ref. No. Model 21.06.07 07TV054R1 KDL-26S2000, KDL-26S2010, KDL-26S2020, KDL-26S2030, KDL-32S2000, KDL-32S2010, KDL-32S2020, KDL-32S2030, KDL-32S2510, KDL-32S2520, KDL-32S2530, KDL-32V2000, KDL-32V2500, KDL-40S2000, KDL-40S2010, KDL-40S2030, KDL-40S2510, KDL-40S2530, KDL-40V2000, KDL-40V2500, KDL-40W2000, KDL-46S2000, KDL-46S2010, KDL-46S2030, KDL-46S2510, KDL-46S2530, KDL-46V2000, KDL-46W2000 TD Subject IRIS RGB Picture Distortion with JVC DVD Player [REVISION 1] SYMPTOM Intermittently, some RGB picture distortion may appear with JVC DVD player model VR800. SOLUTION Update the software of the set, referring to the Technical Bulletins below for the most recent software package and the correct updating procedure. Chassis Technical Bulletins WAX2/2C 06TV109R*, 06TV112R* WAX2F 06TV168R*, 06TV169R* WAX2T 06TV170R*, 06TV171R* Problem solved from below packages and onwards PKG1092 (TM1.350, TD1.231, DM2.5.511) PKG1093 (TM1.350, TD1.231, DM2.15.600) PKG1050E (TM1.024, TD1.010, DM2.15.600) PKG1051E (TM1.024, TD1.010, DM2.5.511) PKG1128E (TM1.103, TD1.014, DM2.15.600) PKG1129E (TM1.103, TD1.014, DM2.5.511) Flag Symptom code Part number Ref. Section code PWB Defect code Repair code Qty. 2 351 PKG SW 1 2 1 WAX2/2C WAX2F WAX2T Sony Service Centre (Europe) N.V. European Service Engineering Technologielaan 7 B - 1840 Londerzeel 1 / 1 ************************************************************************ Technical Bulletin Date Ref. No. Model 09.08.07 07TV071 VPL-FE40, VPL-FE40L, VPL-FX40, VPL-FX40L DP Subject IRIS Introduction of “SNMP MIB” Software 1785 SYMPTOM This Technical Bulletin introduces the MIB definition software package that can be installed in the SNMP (Simple Network Management Protocol) manager enabling the use of private MIBs. SOLUTION • Download the MIB definition software package attached to this Technical Bulletin. • Load the files in the SNMP manager, referring to the SNMP manager operating instructions. Date Software package Files Specification.xls August 2007 SNMP_MIB0708.zip SONY-PROJECTOR-MIB.txt SONY-PRO-MIB.txt SONY-SMI.txt NOTE The MIB definition software package is intended for those conducting the network management by SNMP and having requested the software. It is not required as far as SNMP is used within the default range of the standard MIB (MIB2). Flag Symptom code Part number Ref. Section code PCB Defect code Repair code Qty. 1 1785 NIF 13 2 Sony Service Centre (Europe) N.V. European Service Engineering Technologielaan 7 B - 1840 Londerzeel 1 / 1 ************************************************************************ Technical Bulletin Date Ref. No. Model 07.08.08 07TV072R2 VPL-AW10, VPL-AW15, VPL-FE40, VPL-FE40L, VPL-FX40, VPL-FX40L, DP VPL-HW10, VPL-VW40, VPL-VW60, VPL-VW80, VPL-VW200 Subject IRIS Introduction of “LogReader2” Software [REVISION 2] SYMPTOM The “LogReader2” has been registered as service application software enabling to read log information from the front projector. SOLUTION Download the software package indicated in the table below and attached to this Technical Bulletin. Unzip it in an arbitrary folder. Instructions on how to use the software can be found in the accompanying HELP file. Date Software package File August 2008 LogReader2(v2.0_00).zip LogReader2.exe Version History Version Improvement Note 1.0_00 [FUNCTION] 1. Reading the projector log data 2. Saving the log data file / 1.0_01 [HELP] Adding the log data explanation reference / 2.0_00 [FUNCTION] Lens shutter error (Power LED/Flash 5 times) added to error/warning list Only applicable to models with lens shutter function Sony Europe (Belgium) NV Customer Satisfaction Europe Quality & Service Engineering 1 / 1 ************************************************************************ Technical Bulletin Date Ref. No. Model 05.10.07 07TV079 VPL-CX100, VPL-CX120, VPL-CX125, VPL-CX150, VPL-CX155 DP Subject IRIS Introduction of PW Software v1.01 1185 SYMPTOM Version 1.01 of the PW software has been introduced. SOLUTION Proceed as outlined below, using the following attachment to this Technical Bulletin. Date Model Software File October 2007 VPL-CX100, CX120, CX150 PW Software sc0_cucv101a.zip VPL-CX125, CX155 PW Software sc1_cucv101a.zip PW Software version information Version 1.01: correction of aspect ratio (4:3) when the image flip is chosen and the V-keystone is activated. Update procedure Refer to Technical Bulletin 05TV258R* (Scan Converter Software) for the procedure and tools. Flag Symptom code Part number Ref. Section code PCB Defect code Repair code Qty. 1 1185 FMW 1 1 Sony Service Centre (Europe) N.V. European Service Engineering Technologielaan 7 B - 1840 Londerzeel 1 / 1 ************************************************************************ Technical Bulletin Date Ref. No. Model 05.10.07 07TV080 VPL-CW125, VPL-CX125, VPL-CX155, VPL-FE40, VPL-FE40L, TD VPL-FX40, VPL-FX40L Subject IRIS Introduction of “FTPStarter” and “NetFirmUpdater” Software SYMPTOM The “FTPStarter” and “NetFirmUpdater” firmware has been released. SOLUTION Download the attached “FTPStarter_and_NetFirmUpdater.zip” file (Windows 2000 or XP environment), and consult the attached MS PowerPoint Instruction Manual for the correct installation procedure. Date Firmware File Version Functionality October FTPStarter FTPStarter.exe 1.00 Allows moving to the Network Firmware Updater 2007 NetFirmUpdater NetFirmUpdater.exe 1.0 Allows upgrading the network firmware Sony Service Centre (Europe) N.V. European Service Engineering Technologielaan 7 B - 1840 Londerzeel 1 / 1 ************************************************************************ Technical Bulletin Date Ref. No. Model 05.10.07 07TV081 VPL-CX125, VPL-CX155, VPL-FE40, VPL-FE40L, VPL-FX40, VPL-FX40L DP Subject IRIS Introduction of Network Software v1.01 and v1.02 121F SYMPTOM Version 1.01 and 1.02 of the network software have been introduced. CAUSE Incorrect AMX protocol. SOLUTION Refer to Technical Bulletin 07TV080 for the update procedure and tools, using the attached software indicated in the table below. Date Model Software version File October 2007 VPL-CX125, CX155 1.02 as_cucv1v102a.pup VPL- FE40, FE40L, FX40, FX40L 1.01 as_cupv1v101a.pup Flag Symptom code Part number Ref. Section code PCB Defect code Repair code Qty. 1 21F FMW 1 2 Sony Service Centre (Europe) N.V. European Service Engineering Technologielaan 7 B - 1840 Londerzeel 1 / 1 ************************************************************************ Technical Bulletin Date Ref. No. Model 05.10.07 07TV084 VPL-AW10, VPL-AW15 DP Subject IRIS Introduction of PW Software v01.03 133X SYMPTOM Version 01.03 of the PW software has been released. This software remedies the following problems: • Visible lines on blue back due to an optical part malfunction; • Video noise in low resolution of analog signal caused by PW392; • Malfunction triggered by [Adj/AdjUser] command in SIRCS code transmission from the remote commander; • Lamp timer & operation timer discrepancy between OSD and error log when exceeding 16 hours; • Update error of lamp timer information in error log after lamp timer reset activation; • Chinese (traditional) characters in pop up palette when starting up by direct key. SOLUTION Refer to Technical Bulletin 07TV258R* for the update procedure and tools, using the software attached to this Bulletin and indicated in the table below. Date Software version File October 2007 1.03 sc_aw1v103a.zip APPLICABLE SERIAL NUMBERS Sony Service Centre (Europe) N.V. European Service Engineering Technologielaan 7 B - 1840 Londerzeel Model Serial numbers VPL-AW10 2000001~2002100 2002101~2003160 VPL-AW15 2000001~2003720 Flag Symptom code Part number Ref. Section code PCB Defect code Repair code Qty. 1 33X FMW 1 1 1 / 1 ************************************************************************ Technical Bulletin Date Ref. No. Model 20.05.08 07TV085R7 KDL-40W3000, KDL-40X3000, KDL-40X3500, KDL-46W3000, BC KDL-46X3000, KDL-46X3500, KDL-52W3000, KDL-52X3500, KDL-70X3500 Subject IRIS Software Packages Follow-Up [REVISION 7] SYMPTOM The latest software packages, listed per model & panel type, solve the problems mentioned below. Technical Bulletin Subject Applicable models 07TV096 Czech Banner Problems ALL 07TV098 Fan Noise ALL, except KDL-70X3500 07TV100 DVB-C Problems ALL 07TV101 Panel Software Compatibility ALL, except KDL-70X3500 08TV005 Missing Surround Sound Audio on SPDIF Output ALL 08TV010 Deletion of Favourite List 2, 3 and 4 ALL 08TV019 Incorrect HD Subtitle Display ALL • HDMI-CEC problems * If a TV is connected to an AV amplifier with CEC functionality and the output is set to “Amp. Intermittently”, the sound may stop for a few seconds. * Condition: TV connected to a Panasonic DVD Player or Home Theatre while the TV is [ON], the CEC function is [ON] and the DVD is [OFF]. When operating the [One touch play mode] of the DVD’s CEC function, the TV will power off, and power on again after 30 seconds. The DVD player stays powered off. The Home Theatre System is OK. • Canal+ STB Sagem problem France. When the STB is [ON] while connected via HDMI3 (AV8) picture and powering on the TV, the screen may blue out, without sound appearing. Resetting the STB is then needed. • No display of special characters in the service name of the digital banner. • USB Photo Viewer problem. Pictures taken by -X3000 and -X3500 models are displayed upside-down when not taking the photo in landscape. SOLUTION Download software package “PKGX.XXX” attached to this Technical Bulletin, referring to the table on the next page and following the software upgrading procedure described in Technical Bulletin 07TV086R*. Before upgrading, check Technical Bulletin 07TV101 (“Panel Software Compatibility”) into detail. FIX2 Sony Service Centre (Europe) N.V. European Service Engineering Technologielaan 7 B - 1840 Londerzeel 1 / 2 2/2 07TV085R7 Date Panel Software Package Model Attachment Files March 2008 T2 PKG5.215 KDL-40X3000 KDL-40X3500 C-5215LE_X_40_T2_BCN.ZIP 2.14.585 (Emma) 1.028 (ASUCA) 6.105 (Kaiser) 1.014 (BEM) KDL-46X3000 KDL-46X3500 C-5215LE_X_46_T2_BCN.ZIP KDL-52X3500 C-5215LE_X_52_T2_BCN.ZIP PKG6.212 KDL-40W3000 C-6212LE_W_40_T2_BCN.ZIP 2.14.585 (Emma) 1.028 (ASUCA) 6.105 (Kaiser) 1.012 (BEM) KDL-46W3000 C-6212LE_W_46_T2_BCN.ZIP KDL-52W3000 C-6212LE_W_52_T2_BCN.ZIP PKG5.416 KDL-70X3500 C-5416LE_X_70_T2_BCN.ZIP 2.14.585 (Emma) 1.028 (ASUCA) 6.105 (Kaiser) 1.021 (BEM) T1 PKG5.312 KDL-40X3000 KDL-40X3500 C-5312LE_X_40_T1_BCN.ZIP 2.14.585 (Emma) 1.028 (ASUCA) 6.105 (Kaiser) 1.015 (BEM) KDL-46X3000 KDL-46X3500 C-5312LE_X_46_T1_BCN.ZIP KDL-52X3500 C-5312LE_X_52_T1_BCN.ZIP PKG6.311 KDL-52W3000 C-6311LE_W_52_T1_BCN.ZIP 2.14.585 (Emma) 1.028 (ASUCA) 6.105 (Kaiser) 1.013 (BEM) Sony Service Centre (Europe) N.V. European Service Engineering Technologielaan 7 B - 1840 Londerzeel 2 / 2 ************************************************************************ Technical Bulletin Date Ref. No. Model 05.02.08 07TV086R2 KDL-40W3000, KDL-40X3000, KDL-40X3500, KDL-46W3000, BC KDL-46X3000, KDL-46X3500, KDL-52W3000, KDL-52X3000, KDL-52X3500, KDL-70X3500 Subject IRIS Software Upgrading Procedure [REVISION 2] SYMPTOM This Technical Bulletin describes the software upgrading procedure using a memory stick. SOLUTION • The DL image can be found by opening the correct attachment to Technical Bulletin 07TV085R*. The composition of the attachment names is clarified below. C-xxxxLE_y_zz_T_BCN.ZIP xxxx . Package version (e.g. 5010) y . Model type X (e.g. KDL-40X3500) or W (e.g. KDL-40W3000) zz . Panel size (e.g. 40) T . Panel Type (T1 or T2) • Each DL image consists of the software data below. If the upgrading software is up to date, then the upgrading for the specific program or data will be skipped. * EMMA (Digital software) * ASUCA * KAISER (Main TV micro) * BEM * NVMs NOTES • The NVM will be updated with the area for adjustment masked (W/B, AD, SN will not be overwritten). • In case of a troubled upgrading, disconnect and reconnect the AC cable with the memory stick still inserted, and try to upgrade again. • The TV set will not work correctly if the memory stick is pulled out during upgrading. Memory Stick Preparation/Remarks • Remove unnecessary files from the MS before copying data. • Use a memory stick formatter (Windows formatters are not supported). Sony format programs can be obtained from http://support.sony-europe.com/memstick/downloads/downloads_ms.asp?l=en&f=MSFRM#disc. • Better is to use a digital camera. • The file written to the MS is a ‘Memstick.ind’ file. • The flash size should be 16MB or higher. • Memory sticks with ‘Magic Gate Pro Function’ must not be used. • Exclusively use Sony devices. Sony Service Centre (Europe) N.V. European Service Engineering Technologielaan 7 B - 1840 Londerzeel 1 / 3 2 / 3 07TV086R2 Updating Procedure 1. Unzip the “C-xxxxLE_y_zz_T2_BCN.ZIP” file attached to Technical Bulletin 07TV085R*. A folder named “fix2_proto1” will be created. Inside a subfolder called “swupdate” will appear, together with a file with the extension “*.spf”. 2. Copy the entire folder “fix2_proto1” into the root of your Memory Stick. 3. Power ON the TV, and confirm whether pictures appear on the screen. 4. Always switch to “External Input” before starting the memory stick updating process. 5. Disconnect the AC cable and insert the memory stick. 6. Reconnect the AC cable, and power on the TV. During about 1 minute no picture/OSD will appear, since EMMA is reading the memory stick image. 7. The updating process will start, according to the time schedule below. 07TV086R2 3 / 3 8. When the update is finished, the OSD screen reappears with the green LED “ON”. The red timer LED will stop blinking. 9. Power off the TV, and pull out the AC cable. 10. Pull out the memory stick. 11. Reconnect the AC cable, and power on the TV. 12. Check whether the software has been updated correctly. * Model name and serial number – Go to “User Menu”, and select [Setting] > [Set-Up] > [Product Information]. * Software version – Go to the “Service Menu” in standby mode, and subsequently press the following keys of the remote commander: [i+] > [5] > [Vol+] > [Power]. ************************************************************************