************************************************************************ Technical Bulletin Date Ref. No. Model 21.12.05 03HA025R2 RCD-W3 TD Subject IRIS Dragon Software [REVISION 2] Confidential In order to perform the Laser Power Adjustments, the "Dragon Program Tool DV810 Version 0.9A" is required. Download the file "Dragon_dv810_svc.zip" attached to this document and unzip it. Sony Service Centre (Europe) N.V. European Service Engineering Technologielaan 7 B - 1840 Londerzeel 1 / 1 ************************************************************************ Technical Bulletin Date Ref. No. Model 21.12.05 03HA026R2 STR-VA333ES, STR-VA555ES TD Subject IRIS No Sound [REVISION 2] C516 Confidential SYMPTOM No sound when playing back specific discs such as "Rush Hour 2", "Haunting", "Spirited Away" when the 6.1 CH decoding mode is set to AUTO. No "Autobetical" function with STR-VA555ES. CAUSE Firmware malfunction. SOLUTION Upgrade the firmware to version 1.19 for STR-VA333ES and to version 1.75 for STR-VA555ES as explained below. Download the attached "V119.zip" (for STR-VA333ES) or "V175.zip" (for STR-VA555ES) file to your PC. Extract the ZIP file and carefully read the instructions given in the "readme.doc" file before updating. NOTE Only use this firmware upgrade program for internal use. Do not distribute the information to the customer. As for distribution to the service network, only distribute this information to carefully selected ASCs and ASDs. Sony Service Centre (Europe) N.V. European Service Engineering Technologielaan 7 B - 1840 Londerzeel 1 / 1 ************************************************************************ Technical Bulletin Date Ref. No. Model 21.12.05 03HA035R2 STR-VA555ES HA Subject IRIS No AUTOBETICAL Mode [REVISION 2] C17X Confidential SYMPTOM No correct AUTOBETICAL station storage. CAUSE Malfunctioning software. SOLUTION Download the attachment "V175.zip" to your PC. Extract the zip file to a dedicated folder, and after reading the "VA555ES_readme.doc" installation manual, perform the firmware upgrade. Sony Service Centre (Europe) N.V. European Service Engineering Technologielaan 7 B - 1840 Londerzeel 1 / 1 ************************************************************************ Technical Bulletin Date Ref. No. Model 21.12.05 04EV008R1 DVX-11A ME Subject IRIS Caution When Replacing DSP Board [REVISION 1] Confidential SYMPTOM After replacing the DSP Board (A-3283-393-A), the region 2 discs are not accepted any more. CAUSE Incorrect region data is written in the memory of the supplied part. SOLUTION Rewrite the region data as explained below. Download the attachment "so276.rom" and burn it to a CD-R. Load the CD-R into the set, and the upgrade will start automatically. Sony Service Centre (Europe) N.V. European Service Engineering Technologielaan 7 B - 1840 Londerzeel 1 / 1 ************************************************************************ Technical Bulletin Date Ref. No. Model 21.12.05 04EV012R1 DVX-100 ME Subject IRIS Caution When Replacing IC803 [REVISION 1] Confidential SYMPTOM After replacing IC803 "MBM29LV800TA-90" (9-885-016-48) on the MPEG Board or the complete MPEG Board (9-885-016-37), the region 2 discs are not accepted any more. CAUSE Incorrect region data is written in IC803. SOLUTION Download the two attachments "DVDVideo.bin" and "ReChange.bin" to your PC and burn them on a CD-R. Load the CD-R into the set, and the region data will be written automatically into the memory. Sony Service Centre (Europe) N.V. European Service Engineering Technologielaan 7 B - 1840 Londerzeel 1 / 1 ************************************************************************ Technical Bulletin Date Ref. No. Model 30.07.04 04EV024 MV-101 ME Subject IRIS No Display or Wrong Region Code G131 For Internal Use Only SYMPTOM No display after pressing the Stop button to stop the DVD playback and turning the power off and on by using the power button or the ignition key. The set adopts region code "1" after replacing the complete Servo Board. CAUSE Malfunctioning software. SOLUTION Upgrade the firmware as explained below. Download the upgrading software from Sony's Intranet site ftp://iness.eu.sony.com/mv101 and burn this file (PHO0342.rom) onto a CD-R. Insert the CD-R into the set and wait for about one minute until the disc ejects automatically. Turn the power off when instructed by the display. Turn the power on again and confirm the firmware version by pressing the following button sequence on the remote control: "Stop" button seven times, "4" button once, "Enter" button once. Confirm that the firmware version "BE VER : 034" is shown in the top line of the display. NOTE The upgraded firmware slightly alters the playback resume operation as listed in the table below. Before After Playback => Press STOP => Playback => Press STOP => ACC (power supply) off => ACC (power supply) off => ACC (power supply) on => Halt => ACC (power supply) on => Resume Playback Press PLAY => Resume Playback The file PHO0342.rom is also accessible as an attachment to this document. Sony Service Centre (Europe) N.V. European Service Engineering Technologielaan 7 B - 1840 Londerzeel 1 / 1 ************************************************************************ Technical Bulletin Date Ref. No. Model 27.08.04 04EV029 DVX-11A ME Subject IRIS No Sound Or Incorrect Vocal Mode Operation C514 C57X For Internal Use Only SYMPTOM When playing back specific discs, no sound is output after performing the following operation during playback: turning the unit off by pressing the OFF button, and after a short while pressing the PLAY button to resume playback. When playing back specific "Karaoke DVDs" incorrect operation may occur when the VOCAL OFF mode is selected. CAUSE Malfunctioning firmware. SOLUTION Download the patch file "so276.rom" from the Sony Intranet site ftp://iness.eu.sony.com/dvx11a and burn it to a CD-R. Then load the CD-R into the set, and the upgrade will be performed automatically. NOTE The patch file "so276.rom" is also attached to this document. APPLICABLE SERIAL NUMBERS DVX-11A (EUR) ~103393 Sony Service Centre (Europe) N.V. European Service Engineering Technologielaan 7 B - 1840 Londerzeel 1 / 1 ************************************************************************ Technical Bulletin Date Ref. No. Model 30.04.04 04HA004R1 HCD-C770, HCD-S550, HCD-S880 HA Subject IRIS Subtitle Problem During DVD Playback [REVISION 1] C615 C17X For Internal Use Only SYMPTOM Although not selected by the customer, subtitles may appear during DVD playback. No or irregular operation with specific discs. CAUSE Malfunctioning DVD microprocessor. SOLUTION The contents of the ROM have to be changed. Two types of ROM may be used on the DVD Board, viz. a "Flash ROM" (IC205) and a "One Time Programmable ROM" (IC204). The contents of the "Flash ROM" can be rewritten by inserting a CD-ROM with the rewrite information. The "OTP ROM", however, needs to be replaced with a new one. Refer to the serial number range to know in which sets an OTP or Flash ROM has been used but please be informed that this range should only be used as indication for now. Slight deviations are still possible. In case you are sure that an "OTP ROM" is used, go to step 9. 1. Download the file "S5S8_V148" for the HCD-S550/S880 from ftp://iness.eu.sony.com/s5s8/ or the file "C7C9_V148" for the HCD-C770 from ftp://iness.eu.sony.com/c7c9/. Be sure to use the correct file according to the set for service. Failing to do so may damage the set. 2. Extract the zip file into a dedicated folder. 3. Two files "AWAREDVD.bin" and "ProdInfo.txt" are created. 4. Burn these two files to a blank CD-R using the burning software installed on your PC. It is recommended to use one of the below mentioned operating systems and applications. Using another OS or application may result in a wrong "Check Sum" value. Win NT 4.0, Service Pack 6, Easy CD Creator, or B's Recorder Gold Win2000, WinCDR, Easy CD Creator, or B's Recorder Gold Configurations: a) Disc at Once Mode b) Modify the volume label of the disc to "010803_1631" NOTE If the recording is performed different than specified above, a different check sum may be shown. In case of using Windows XP to burn a disc with "Disc at Once Mode" by drag and drop, you need to check "Close disc". Sony Service Centre (Europe) N.V. European Service Engineering Technologielaan 7 B - 1840 Londerzeel 1 / 2 2 / 2 04HA004R1 5. Turn the set's power on and insert the "Update Disc". The message "UPDATE" will appear on the display. NOTE The update procedure takes about four minutes. Please do not touch any key on the set or the remote control while updating, otherwise the ROM IC may be damaged. 6. When "Write OK" is displayed, the rewrite procedure is finished. Remove the CD-ROM. If "Write NG" is displayed, an "OTP ROM" has been used. In that case, perform step 9. 7. Turn off the set and unplug the AC cord. Plug the AC cord in and turn the set on again. Check whether the set boots normally. 8. Put the set into the test mode by turning the "Volume" dial clockwise while pressing the "Stop" and "Display" buttons simultaneously. Select "6. Version Information" and make sure that the following information is shown: "Ver 1.48 (B779)" for the HCD-S550/S880 and "Ver 1.48 (8D5B)" for the HCD-C770. 9. In case an "OTP ROM" is used for IC204, replace IC204 with the Flash ROM IC205. For HCD-S550/S880 use the Flash ROM with part number 6-802-978-01 as mentioned in Technical Bulletin AU04102, and for HCD-C770 use the Flash ROM with part number 6-802-979-01. Note that this IC contains the previously issued firmware (V1.30). Update the firmware as explained above. 10. After replacing and updating the ROM IC, check the set for correct operation using different discs (DVD, SACD, 8cm CD, ), different sound field modes, and different signal outputs. 11. Final Settings Reset of the "EMERGENCY HISTORY". Put the set into test mode, and press "4" on the remote control to enter "EMG HISTORY". Press the buttons "DVD TOP MENU" and "CLEAR" on the remote control in this order. Put the set into "SHIP" mode before sending it to the customer. Turn on the power and remove the disc from the tray. Close the tray and keep pressing the "STOP" button until "MECHA LOCK" appears in the display. Turn off the power and return the set to the customer. NOTE The ZIP files mentioned above are also accessible as attachments to this document. TENTATIVE SERIAL NUMBER RANGES The serial number ranges listed below have not been confirmed. Model Flash IC OTP IC HCD-C770 (CEL) 5800001~5801976 HCD-S550 (CEK) 6900001~6905000 6905001~6913773 HCD-S550 (CEL) 5800001~5803000 HCD-S550 (RU) 5350001~5350380 HCD-S880 (CEK) 6900001~6905130 HCD-S880 (CEL) 5800001~5809000 HCD-S880 (RU) 5350001~5350450 ************************************************************************ Technical Bulletin Date Ref. No. Model 21.12.05 04HA008R1 RCD-W100 TD Subject IRIS Service Program For Adjustment [REVISION 1] Confidential SYMPTOM Chapter 1-2 "Equipments to Prepare" on page 24 of the Service Manual mentions that the programs "Tera Term Pro" and "Service macro" are required for adjustment. SOLUTION Download the attachments "ttermp23.zip" and "030416_service.zip" to your PC. Follow the instructions explained in chapter 1-3 "Settings of Programs (Tera Term Pro and Service macro)" on page 25 of the Service Manual. Sony Service Centre (Europe) N.V. European Service Engineering Technologielaan 7 B - 1840 Londerzeel 1 / 1 ************************************************************************ Technical Bulletin Date Ref. No. Model 30.04.04 04HA013R1 HCD-FL7D HA Subject IRIS Subtitle Problem or No Playback With Specific DVDs [REVISION 1] C615 C17X For Internal Use Only SYMPTOM Although not selected by the customer, subtitles may appear during DVD playback. No or irregular operation with specific discs. CAUSE Malfunctioning DVD microprocessor. SOLUTION The contents of the ROM have to be changed. Two types of ROM may be used on the DVD Board, viz. a "Flash ROM" (IC205) and a "One Time Programmable ROM" (IC204). The contents of the "Flash ROM" can be rewritten by inserting a CD-ROM with the rewrite information. The "OTP ROM", however, needs to be replaced with a new one. Refer to the serial number range to know in which sets an OTP or Flash ROM has been used but please be informed that this range should only be used as indication for now. Slight deviations are still possible. In case you are sure that an "OTP ROM" is used, go to step 9. 1. Download the file "FL7D_V148" from ftp://iness.eu.sony.com/fl7d/. Be sure to use the correct file according to the set for service. Failing to do so may damage the set. 2. Extract the zip file into a dedicated folder. 3. Two files "AWAREDVD.bin" and "ProdInfo.txt" are created. 4. Burn these two files to a blank CD-R using the burning software installed on your PC. Configurations: a) Disc at Once Mode b) Modify the volume label of the disc to "010803_1631" NOTE If the recording is performed different than specified above, a different check sum may be shown. In case of using Windows XP to burn a disc with "Disc at Once Mode" by drag and drop, you need to check "Close disc". 5. Turn the set's power on and insert the "Update Disc". The message "UPDATE" will appear on the display. NOTE The update procedure takes about four minutes. Please do not touch any key on the set or the remote control while updating, otherwise the ROM IC may be damaged. Sony Service Centre (Europe) N.V. European Service Engineering Technologielaan 7 B - 1840 Londerzeel 1 / 2 2 / 2 04HA013R1 6. When "Write OK" is displayed, the rewrite procedure is finished. Remove the CD-ROM. If "Write NG" is displayed, an "OTP ROM" has been used. In that case, perform step 9. 7. Turn off the set and unplug the AC cord. Plug the AC cord in and turn the set on again. Check whether the set boots normally. 8. Put the set into the test mode according to the procedure explained in the Service Manual (i.e. press the "DVD TOP MENU" and "AMS+" buttons simultaneously for more than 2 seconds). Select "6. Version Information" and make sure that the following information is shown: "Ver 1.48 (2AA4)". 9. In case an "OTP ROM" is used for IC204, replace IC204 with the Flash ROM IC205 as listed below. Note that this IC does not contain the latest firmware version. Update the firmware as explained above. 10. After replacing and updating the ROM IC, check the set for correct operation using different discs (DVD, SACD, 8cm CD, ), different sound field modes, and different signal outputs. 11. Final Settings Reset of the "EMERGENCY HISTORY". Put the set into test mode, and press "4" on the remote control to enter "EMG HISTORY". Press the buttons "DVD TOP MENU" and "CLEAR" on the remote control in this order. Put the set into "SHIP" mode before sending it to the customer. Former New Ref. Description Part number Ref. Description Part number IC204 MR27V3202F-8STPZ020 6-802-152-01 IC205 MBM29DL324BE-90TN-D3V130 6-802-981-01 Perform the procedure explained in section 5 "Test Mode", paragraph [COLD RESET] on page 26 and paragraph [DVD SHIP MODE (NO MEMORY CLEAR)] on page 27 of the Service Manual. NOTE The ZIP file mentioned above is also accessible as attachment to this document. TENTATIVE SERIAL NUMBER RANGE The serial number range listed below has not been confirmed. HCD-FL7D (CEL) 5500001~5500406 ************************************************************************ Technical Bulletin Date Ref. No. Model 30.04.04 04HA015R1 HCD-RV800D HA Subject IRIS Subtitle Problem or No Playback With Specific DVDs [REVISION 1] C615 C17X For Internal Use Only SYMPTOM Although not selected by the customer, subtitles may appear during DVD playback. No or irregular operation with specific discs. CAUSE Malfunctioning DVD microprocessor. SOLUTION The contents of the ROM have to be changed. Two types of ROM may be used on the DVD Board, viz. a "Flash ROM" (IC205) and a "One Time Programmable ROM" (IC204). The contents of the "Flash ROM" can be rewritten by inserting a CD-ROM with the rewrite information. The "OTP ROM", however, needs to be replaced with a new one. Refer to the serial number range to know in which sets an OTP or Flash ROM has been used but please be informed that this range should only be used as indication for now. Slight deviations are still possible. In case you are sure that an "OTP ROM" is used, go to step 9. 1. Download the file "RV800_V148" from ftp://iness.eu.sony.com/rv800/. Be sure to use the correct file according to the set for service. Failing to do so may damage the set. 2. Extract the zip file into a dedicated folder. 3. Two files "AWAREDVD.bin" and "ProdInfo.txt" are created. 4. Burn these two files to a blank CD-R using the burning software installed on your PC. Configurations: a) Disc at Once Mode b) Modify the volume label of the disc to "010803_1631" NOTE If the recording is performed different than specified above, a different check sum may be shown. In case of using Windows XP to burn a disc with "Disc at Once Mode" by drag and drop, you need to check "Close disc". 5. Turn the set's power on and insert the "Update Disc". The message "UPDATE" will appear on the display. NOTE The update procedure takes about four minutes. Please do not touch any key on the set or the remote control while updating, otherwise the ROM IC may be damaged. Sony Service Centre (Europe) N.V. European Service Engineering Technologielaan 7 B - 1840 Londerzeel 1 / 2 2 / 2 04HA015R1 6. When "Write OK" is displayed, the rewrite procedure is finished. Remove the CD-ROM. If "Write NG" is displayed, an "OTP ROM" has been used. In that case, perform step 9. 7. Turn off the set and unplug the AC cord. Plug the AC cord in and turn the set on again. Check whether the set boots normally. 8. Put the set into the test mode according to the procedure explained in the Service Manual (i.e. turn the "VOLUME" dial clockwise while pressing the "STOP" and "DISPLAY" buttons simultaneously). Select "6. Version Information" and make sure that the following information is shown: "Ver 1.48 (1C6A)". 9. In case an "OTP ROM" is used for IC204, replace IC204 with the Flash ROM IC205 as listed below. Note that this IC does not contain the latest firmware version. Update the firmware as explained above. 10. After replacing and updating the ROM IC, check the set for correct operation using different discs (DVD, SACD, 8cm CD, ), different sound field modes, and different signal outputs. 11. Final Settings Reset of the "EMERGENCY HISTORY". Put the set into test mode, and press "4" on the remote control to enter "EMG HISTORY". Press the buttons "DVD TOP MENU" and "CLEAR" on the remote control in this order. Put the set into "SHIP" mode before sending it to the customer. Former New Ref. Description Part number Ref. Description Part number IC204 MR27V3202F-8TTPZ020 6-802-153-01 IC205 MBM29DL324BE-90TN-GYV133 6-803-013-01 Perform the procedure explained in the paragraph [DVD and CD Ship Mode (No Memory Clear)] of section 3 "Test Mode" on page 17 of the Service Manual. NOTE The ZIP file mentioned above is also accessible as attachment to this document. TENTATIVE SERIAL NUMBER RANGE The serial number range listed below has not been confirmed. HCD-RV800D (CEL) 6100001~6100015 ************************************************************************ Technical Bulletin Date Ref. No. Model 19.11.04 04HA031R1 AVD-S50 TD Subject IRIS Subtitle Problem or No Playback With Specific DVDs [REVISION 1] C615 C17X For Internal Use Only SYMPTOM Although not selected by the customer, subtitles may appear during DVD playback. No or irregular operation with specific discs. CAUSE Malfunctioning DVD microprocessor. SOLUTION The contents of the ROM have to be changed. Two types of ROM may be used on the DVD Board, viz. a "Flash ROM" (IC205) and a "One Time Programmable ROM" (IC204). The contents of the "Flash ROM" can be rewritten by inserting a CD-ROM with the rewrite information. The "OTP ROM", however, needs to be replaced with a new one. Refer to the serial number range to know in which sets an OTP or Flash ROM has been used but please be informed that this range should only be used as indication for now. Slight deviations are still possible. In case you are sure that an "OTP ROM" is used, go to step 9. 1. Download the file "S50_V148" from ftp://iness.eu.sony.com/s50/. Be sure to use the correct file according to the set for service. Failing to do so may damage the set. 2. Extract the zip file into a dedicated folder. 3. Two files "AWAREDVD.bin" and "ProdInfo.txt" are created. 4. Burn these two files to a blank CD-R using the burning software installed on your PC. Configurations: a) Disc at Once Mode b) Modify the volume label of the disc to "010803_1631" NOTE If the recording is performed different than specified above, a different check sum may be shown. In case of using Windows XP to burn a disc with "Disc at Once Mode" by drag and drop, you need to check "Close disc". 5. Turn the set's power on and insert the "Update Disc". The message "UPDATE" will appear on the display. NOTE The update procedure takes about four minutes. Please do not touch any key on the set or the remote control while updating, otherwise the ROM IC may be damaged. Sony Service Centre (Europe) N.V. European Service Engineering Technologielaan 7 B - 1840 Londerzeel 1 / 2 2 / 2 04HA031R1 6. When "Write OK" is displayed, the rewrite procedure is finished. Remove the CD-ROM. If "Write NG" is displayed, an "OTP ROM" has been used. In that case, perform step 9. 7. Turn off the set and unplug the AC cord. Plug the AC cord in and turn the set on again. Check whether the set boots normally. 8. Put the set into the test mode according to the procedure explained in the Service Manual (i.e. press the "DVD TOP MENU" and "AMS+" buttons simultaneously for more than 2 seconds). Select "6. Version Information" and make sure that the following information is shown: "Ver 1.48 (98D2)". 9. In case an "OTP ROM" is used for IC204, replace IC204 with the Flash ROM IC205 as listed below. Note that this IC does not contain the latest firmware version. Update the firmware as explained above. 10. After replacing and updating the ROM IC, check the set for correct operation using different discs (DVD, SACD, 8cm CD, ), different sound field modes, and different signal outputs. 11. Final Settings Former New Ref. Description Part number Ref. Description Part number IC204 MR27V3202F-8STPZ020 6-802-152-01 IC205 MBM29DL324BE90TN-E3V130 6-802-982-01 Reset of the "EMERGENCY HISTORY". Put the set into test mode, and press "4" on the remote control to enter "EMG HISTORY". Press the buttons "DVD TOP MENU" and "CLEAR" on the remote control in this order. NOTE The ZIP file mentioned above is also accessible as attachment to this document. ************************************************************************ Technical Bulletin Date Ref. No. Model 30.06.04 04HA033 HCD-EA20, HCD-SA30, HCD-SA35K, HCD-SC5, HCD-SC6, HCD-SC8 HA Subject IRIS Playback Problems With Specific DVDs C17X For Internal Use Only SYMPTOM Playback problems such as freezing or skipping picture may occur with specific discs such as "The Pianista". CAUSE Compatibility problem. SOLUTION The contents of the ROM have to be changed. Two types of ROM may be used on the DMB03 / DVD Board, viz. a "Flash ROM" and a "One Time Programmable ROM". The contents of the "Flash ROM" can be rewritten by inserting a CD-ROM with the rewrite information. The "OTP ROM", however, needs to be replaced with a new one. In case you are sure that an "OTP ROM" is used in the set under repair, go to step 12. If you are not, proceed as follows. 1. Check the firmware version by entering the test mode as outlined below. In the case of HCD-EA20, -SA30, -SA35K, press the "EJECT" (or "Disc 1 EJECT") and "PREV" keys on the main unit simultaneously, together with the "VOLUME+" key. In the case of HCD-SC5, -SC6, -SC8, press the "STOP" and "OPEN/CLOSE" keys on the main unit simultaneously, and rotate the "VOLUME" knob clockwise at the same time. Check the "Revision" value appearing at the bottom of the menu. If the value is less than 1.72, perform the upgrading procedure as explained below and note down the actual firmware version. 2. Download the file "SB3_Ver172" for the HCD-EA20/SA30/SA35K from ftp://iness.eu.sony.com/sb3/ or the file "SC5_Ver172" for the HCD-SC5/SC6/SC8 from ftp://iness.eu.sony.com/sc5/. Be sure to use the correct file according to the set for service. Failing to do so may damage the set. 3. Extract the zip file into a dedicated folder. 4. Two files "AWAREDVD.bin" and "ProdInfo.txt" are created. 5. Burn these two files to a blank CD-R using the burning software installed on your PC. Configurations: a) Disc at Once Mode b) Modify the volume label of the disc to "010803_1631" Sony Service Centre (Europe) N.V. European Service Engineering Technologielaan 7 B - 1840 Londerzeel 1 / 2 2 / 2 04HA033 NOTE If the recording is performed differently than specified above, a different check sum may be shown. In case of using Windows XP to burn a disc with "Disc at Once Mode" by drag and drop, you need to check "Close disc". 6. Turn the set's power on and insert the "Update Disc". The message "UPDATE" will appear on the display. NOTE The update procedure takes about four minutes. Please do not touch any key on the set or the remote control while updating, otherwise the ROM IC may be damaged. 7. When "Write OK" is displayed, the rewrite procedure is finished. Remove the CD-ROM. If "Write NG" is displayed, an "OTP ROM" has been used. In that case, perform step 12. 8. Turn off the set and unplug the AC cord. Plug the AC cord in and turn the set on again. Check whether the set boots normally. 9. Enter the test mode again and confirm that the firmware version is "Ver 1.72". NOTE If the test mode cannot be entered, there may be a possibility that the "Flash ROM" has been damaged by an inappropriate updating operation. In this case, replace the "Flash ROM" with the new type listed below, and restart the procedure from point 1. If "Write NG" was displayed in point 7, check the ROM version on the display. If the program version did not change, an "OTP ROM" was used. In this case, replace the "OTP ROM" with the new "Flash ROM" type listed below, and restart the procedure from point 1. Model Ref. Description Part number HCD-EA20, -SA30, -SA35K IC206 MBM29PL32BM90TN-SB30311 6-804-019-01 HCD-SC5, -SC6, -SC8 IC205 MBM29PL32BM90TN-SC0311 6-804-020-01 10. Press the "6" key on the remote control to select "6. Version Information". 11. Confirm the check sum appearing after "SYS con. Ver. 1.72". As the check sum depends on the previous program version, make sure the correct check sum is displayed as listed below. 12. In case an "OTP ROM" is used, replace it with the new "Flash ROM" IC205/206 listed in point 9. Perform the update starting from point 1. 13. After replacing and updating the ROM IC, check the set for correct operation using different discs (DVD, SACD, 8cm CD, ), different sound field modes, and different signal outputs. 14. Final Settings Model Check sum for < v1.47 Check sum for > v.1.47 HCD-EA20, -SA30, -SA35K 3AF4 ED2F HCD-SC5, -SC6, -SC8 ECDA 9FBF Reset of the "EMERGENCY HISTORY". Put the set into test mode, and press "4" on the remote control to enter "EMG HISTORY". Press the buttons "DVD TOP MENU" and "CLEAR" on the remote control in this order. NOTE The ZIP files mentioned above are also accessible as attachments to this document. ************************************************************************ Technical Bulletin Date Ref. No. Model 10.09.04 04HA046 TA-DA9000ES HA Subject IRIS Audio Noise or Dropouts C550 For Internal Use Only SYMPTOM Crackling noise when a SACD is played via the "i.Link" or the "Multi Channel" input connection. Audio dropouts with the "Surround Speakers" setting "No" when 6.1 channel decoding is performed on AAC format data input. CAUSE Malfunctioning firmware. SOLUTION Update the TA-DA9000ES firmware to v1.17. The update software can be downloaded from the Sony Intranet site ftp://iness.eu.sony.com/TADA9000ES/. Read the "DA9000ES_readme117.doc" file before proceeding with the update. Carefully follow the instructions given in this document. Failing to do so may cause damage to the TA-DA9000ES. The necessary files are also available as attachments to this document. APPLICABLE SERIAL NUMBERS TA-DA9000ES (CEL) All Sony Service Centre (Europe) N.V. European Service Engineering Technologielaan 7 B - 1840 Londerzeel 1 / 1 ************************************************************************ Technical Bulletin Date Ref. No. Model 30.12.04 04HA068 STR-DA5000ES HA Subject IRIS Incorrect OSD Display, No Audio from Headphones 1134 1517 For Internal Use Only SYMPTOM Incorrect OSD display. When the set is in the TUNER function and the DIRECT mode is selected, no sound is output from the headphones. CAUSE Malfunctioning firmware. SOLUTION Upgrade the firmware to version 1.18 as explained below. Download the "DA5000ESV118.zip" file attached to this document. Extract the ZIP file into a dedicated folder on your PC and carefully read the instructions given in the "DA5000ES_readme118.doc" file before updating. NOTE Only use this firmware upgrade program internally. Do not distribute the information to the customer. APPLICABLE SERIAL NUMBERS STR-DA5000ES (CEL) [GLD] 5500001~ STR-DA5000ES (CEL) [BLK] 5500035~ Sony Service Centre (Europe) N.V. European Service Engineering Technologielaan 7 B - 1840 Londerzeel 1 / 1 ************************************************************************ Technical Bulletin Date Ref. No. Model 07.05.04 04HV002 SLV-D910N HV Subject IRIS Incorrect Hungarian OSD Characters SYMPTOM The first characters representing the weekdays in Hungarian are incorrect on the recording timer setting screen. Weekday Incorrect Correct Vasarnap (Sunday) H V Hetfo (Monday) K H Kedd (Tuesday) SZ K Szerda (Wednesday) CS SZ Csutortok (Thursday) PE CS Pentek (Friday) S PE Szombat (Saturday) V S SOLUTION 1. Write the following files onto a CD-R or CD-RW: The file "DIVA.bin" attached to this document. A dummy file called "Dammy" of more than 200 MB in size, without extension. Any kind of data file is appropriate. 2. Upgrade the set's software as explained below. Step 1 Insert the above CD-R or CD-RW into the unit and start loading. Step 2 The unit will load the disc and the following message will appear on the screen. Sony Service Centre (Europe) N.V. European Service Engineering Technologielaan 7 B - 1840 Londerzeel 1 / 2 2 / 2 04HV002 Step 3 Select "Total" and press the "Enter" key on the remote control. Step 4 After a while, the tray will open automatically. Do not touch the unit or the remote control until the message of step 5 appears. Step 5 After a while, the following message appears, indicating that the upgrading is completed. Step 6 Remove the CD-R or CD-RW from the tray. NOTE Do not operate any button on the unit or the remote control while the upgrade is running, otherwise there may a possibility that the set will never work again. After upgrading, the following settings will be reset to their original values: DVD Language Setup, Audio Setup, Screen Setup, and Parental Setup. ************************************************************************ Technical Bulletin Date Ref. No. Model 07.05.04 04HV003 SLV-D910B, SLV-D910E, SLV-D910N, SLV-D910R, HV SLV-D950B, SLV-D950E, SLV-D950GI Subject IRIS JPEG Pictures Cannot Be Displayed S312 S37J SYMPTOM The JPEG pictures recorded on some CD-Rs or CD-RWs cannot be displayed. SOLUTION 1. Write the following files onto a CD-R or CD-RW: Two files are attached to this document, viz. "DIVAN_R.bin" (for destinations N and R) and "DIVAB_E_GI.bin" (for destinations B, E, and GI). Download the applicable file and rename it to "DIVA.bin" before writing it onto the CD-R or CD-RW. A dummy file called "Dammy" of more than 200 MB in size, without extension. Any kind of data file is appropriate. 2. Upgrade the set's software as explained below. Step 1 Insert the above CD-R or CD-RW into the unit and start loading. Step 2 The unit will load the disc and the following message will appear on the screen. Sony Service Centre (Europe) N.V. European Service Engineering Technologielaan 7 B - 1840 Londerzeel 1 / 2 2 / 2 04HV003 Step 3 Select "Total" and press the "Enter" key on the remote control. Step 4 After a while, the tray will open automatically. Do not touch the unit or the remote control until the message of step 5 appears. Step 5 After a while, the following message appears, indicating that the upgrading is completed. Step 6 Remove the CD-R or CD-RW from the tray. NOTE Do not operate any button on the unit or the remote control while the upgrade is running, otherwise there may a possibility that the set will never work again. After upgrading, the following settings will be reset to their original values: DVD Language Setup, Audio Setup, Screen Setup, and Parental Setup. ************************************************************************ Technical Bulletin Date Ref. No. Model 26.11.04 04HV010 SLV-D910B, SLV-D910E, SLV-D910N, SLV-D910R, HV SLV-D950B, SLV-D950E, SLV-D950GI Subject IRIS No DVD Playback, Deformed Pick-up Assembly 1312 1165 SYMPTOM No DVD playback due to a deformed pick-up assembly. CAUSE The deformation is caused by heat resulting from overcurrent produced by a DVD servo malfunction. SOLUTION 1. Replace the assembly # H211 "Assy, Pick-up" (9-885-037-37), and perform the "Skew Adjustment". 2. Write the following files onto a CD-R or CD-RW: Two files are attached to this document, viz. "DIVA2N_R.bin" (for destinations N and R) and "DIVA2B_E_GI.bin" (for destinations B, E, and GI). Download the applicable file and rename it to "DIVA.bin" before writing it onto the CD-R or CD-RW. A dummy file called "Dammy" of more than 200 MB in size, without extension. Any kind of data file is appropriate. 3. Upgrade the set's software as explained below to add the overcurrent protection feature. Step 1 Insert the above CD-R or CD-RW into the unit and start loading. Step 2 The unit will load the disc and the following message will appear on the screen. Sony Service Centre (Europe) N.V. European Service Engineering Technologielaan 7 B - 1840 Londerzeel 1 / 2 2 / 2 04HV010 Step 3 Select "Total" and press the "Enter" key on the remote control. Step 4 After a while, the tray will open automatically. Do not touch the unit or the remote control until the message of step 5 appears. Step 5 After a while, the following message appears, indicating that the upgrading is completed. N / R Models B / E / GI Models Step 6 Remove the CD-R or CD-RW from the tray. NOTE Do not operate any button on the unit or the remote control while the upgrade is running, otherwise there may a possibility that the set will never work again. After upgrading, the following settings will be reset to their original values: DVD Language Setup, Audio Setup, Screen Setup, and Parental Setup. ************************************************************************ Technical Bulletin Date Ref. No. Model 30.09.04 04PA011 MZ-NH600, MZ-NH700, MZ-NH900, MZ-NHF800 TD Subject IRIS Software For Test Mode SYMPTOM Special software is required to enter the set into the test mode. Also refer to Service Manual page 12 (MZ-NH700, -NHF800) or 13 (MZ-NH600, -NH900) respectively. SOLUTION Download the ZIP file "TestMode_Enter_For_900_800_700_600_600D_Ver094.zip" attached to this document. Extract the ZIP file to a dedicated folder on your PC and follow the procedure explained in the Service Manual of these sets. Sony Service Centre (Europe) N.V. European Service Engineering Technologielaan 7 B - 1840 Londerzeel 1 / 1 ************************************************************************